{"id":61469,"date":"2024-02-13T07:33:29","date_gmt":"2024-02-13T12:33:29","guid":{"rendered":"https:\/\/memberpress.com\/docs\/refunding-a-transaction\/"},"modified":"2024-06-12T09:43:12","modified_gmt":"2024-06-12T13:43:12","slug":"refunding-a-transaction","status":"publish","type":"ht_kb","link":"https:\/\/memberpress.com\/de\/docs\/refunding-a-transaction\/","title":{"rendered":"R\u00fcckerstattung einer Transaktion"},"content":{"rendered":"<p><iframe src=\"https:\/\/www.youtube.com\/embed\/B-qvzLygsPM?enablejsapi=1\" width=\"640\" height=\"360\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><br \/>\n<\/iframe><\/p>\n<p>In MemberPress gibt es nur <em> ein richtiger Weg\u00a0<\/em>to refund a user\u2019s transaction, but you can process the refund in two areas.<\/p>\n<h2>Detaillierte Schritte<\/h2>\n<h4>\u00dcber die Seite Abonnements<\/h4>\n<p><em>(Hilfreich bei der R\u00fcckerstattung einer Transaktion, die Teil eines automatisch wiederkehrenden Abonnements ist)<\/em><\/p>\n<ol>\n<li>Navigieren Sie zur Seite WordPress Dashboard &gt; MemberPress &gt; Abonnements.<\/li>\n<li>For an automatically recurring subscription, make sure that you are in the \u2018Recurring\u2019 tab or for a non-recurring (one-time payment) subscription in the \u2018Non-Recurring\u2019 tab.<\/li>\n<li>Suchen Sie das Abonnement mit Hilfe der Suchfunktion auf der Seite oder durch Bl\u00e4ttern.<\/li>\n<li>Hover over the unique Subscription ID for the Subscription in the \u2018Subscription\u2019 column.<\/li>\n<li>Vergewissern Sie sich, dass Sie die\u00a0<em>richtig\u00a0<\/em>Abonnement.<\/li>\n<li>Click the \u2018View Txns\u2019 Link.<\/li>\n<li>Hover over the unique\u00a0Transaction\u00a0ID for the Transaction you would like to refund in the \u2018Transaction\u2019 column.<\/li>\n<li>Click the \u2018Refund\u2019\u00a0Link.<\/li>\n<li>Click \u2018OK\u2019 on the Pop-up after verifying you are canceling the correct subscription.<\/li>\n<\/ol>\n<p><i style=\"background-color: initial;\">Special note: if the Transaction is also associated with an active Subscription that you would like to cancel, then click the \u2018Refund & Cancel\u2019 link in step 5 instead of clicking the \u2018Refund\u2019 link.<\/i><\/p>\n<h4>\u00dcber die Transaktionsseite<\/h4>\n<p><em>(Hilfreich bei der Erstattung einer einzelnen Transaktion <u>nicht<\/u> verbunden mit einer\u00a0<\/em><em style=\"background-color: initial;\">automatisch wiederkehrendes Abonnement)<\/em><\/p>\n<ol>\n<li>Navigieren Sie zur WordPress-Dashboard &gt; MemberPress &gt; Transaktionen-Seite.<\/li>\n<li>Suchen Sie den Vorgang mit Hilfe der Suchfunktion auf der Seite oder durch Bl\u00e4ttern.<\/li>\n<li>Hover over the unique Transaction ID for the Transaction in the \u2018Transaction\u2019 column.<\/li>\n<li>Vergewissern Sie sich, dass Sie die Erstattung\u00a0<em>richtig\u00a0<\/em>Transaktion (dieser Vorgang ist unumkehrbar).<\/li>\n<li>Click the \u2018Refund\u2019 Link.<\/li>\n<li>Click \u2018OK\u2019 on the Pop-up after verifying you are canceling the correct subscription.<i style=\"background-color: initial;\">\u00a0<\/i><\/li>\n<\/ol>\n<p><i style=\"background-color: initial;\">Special note: if the Transaction is also associated with an active Subscription that you would like to cancel, then click the \u2018Refund & Cancel\u2019 link in step 5 instead of clicking the \u2018Refund\u2019 link.<\/i><\/p>\n<h2>Kurzer \u00dcberblick<\/h2>\n<p>If you have already found the user\u2019s Transaction, as explained in the steps above, you can review this gif for how to refund a Transaction correctly:<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/Screen20recording202017-01-1720at2003115720PM.gif\" \/><\/p>\n<h2>Technische Anforderungen<\/h2>\n<p>Ihr Gateway muss korrekt eingerichtet sein, damit dieser Vorgang korrekt funktioniert.<\/p>\n<p>Wenn Sie PayPal Standard als Gateway verwenden, muss der erweiterte Modus korrekt konfiguriert werden, um diese Funktionalit\u00e4t von MemberPress nutzen zu k\u00f6nnen. Um die Einrichtung des erweiterten Modus in PayPal Standard zu \u00fcberpr\u00fcfen, besuchen Sie bitte <a href=\"http:\/\/docs.memberpress.com\/article\/33-paypal-standard\">diese Seite<\/a>.<\/p>\n<p>Wenn Sie Authorize.net als Zahlungsgateway verwenden, sind R\u00fcckerstattungen nicht \u00fcber MemberPress m\u00f6glich. Stattdessen m\u00fcssen Sie zu Ihrem Authorize.net-Konto gehen, um eine R\u00fcckerstattung zu veranlassen.<\/p>\n<p class=\"callout\"><strong>BITTE BEACHTEN<\/strong>: Jede R\u00fcckerstattung, die \u00fcber MemberPress oder das Zahlungsgateway erfolgt, f\u00fchrt zum Verlust des Zugangs, da die Transaktion als <em>Erstattet<\/em> in MemberPress.<strong> If you want a user to have access even after a refund is completed, you\u2019d need to manually mark that transaction as<\/strong><strong> <em>Vollst\u00e4ndig<\/em><\/strong> nach erfolgter Erstattung erneut.<\/p>","protected":false},"excerpt":{"rendered":"<p>Erfahren Sie in unserer detaillierten Schritt-f\u00fcr-Schritt-Anleitung, wie Sie eine Transaktion in MemberPress erstatten. Sorgen Sie f\u00fcr reibungslose Transaktionen und Kundenzufriedenheit.<\/p>","protected":false},"author":62252,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","footnotes":""},"ht-kb-category":[1319],"ht-kb-tag":[1403],"class_list":["post-61469","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-subscriptions-and-transactions","ht_kb_tag-pro-rate-cancellations","entry","has-post-thumbnail"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Learn how to refund a transaction in MemberPress with our detailed step-by-step guide. 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