{"id":61526,"date":"2024-02-13T07:38:34","date_gmt":"2024-02-13T12:38:34","guid":{"rendered":"https:\/\/memberpress.com\/docs\/why-is-user-unauthorized\/"},"modified":"2026-09-21T11:18:47","modified_gmt":"2026-09-21T15:18:47","slug":"why-is-user-unauthorized","status":"publish","type":"ht_kb","link":"https:\/\/memberpress.com\/de\/docs\/why-is-user-unauthorized\/","title":{"rendered":"Was ist zu tun, wenn der Benutzer nicht auf den Inhalt zugreifen kann?"},"content":{"rendered":"<p>\n\t Wenn Sie feststellen, dass Ihre Nutzer berichten, dass sie keinen Zugriff auf Ihre gesch\u00fctzten Inhalte erhalten, obwohl sie glauben, dass sie es sollten, gibt es einige Dinge, die Sie \u00fcberpr\u00fcfen k\u00f6nnen.&nbsp;<\/p>\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\"><strong>Anmerkung:<\/strong> Der MemberPress-Warenkorb befindet sich derzeit in der Beta-Phase. Einige Bezeichnungen und Schritte auf Ihrer Website k\u00f6nnen geringf\u00fcgig von den Angaben in diesem Dokument abweichen. Ab Version 1.14 von MemberPress und h\u00f6her, <strong>Mitgliedschaften<\/strong> erscheint als <strong>Produkte<\/strong> im WordPress-Dashboard. Weitere Informationen finden Sie im <strong><a href=\"https:\/\/memberpress.com\/de\/docs\/memberpress-cart-overview\/\" target=\"_blank\" rel=\"noopener\">\u00dcbersicht \u00fcber den MemberPress-Wagen<\/a><\/strong>.<\/p>\n\n<p>\n\t Bevor wir die nachstehenden Listen durchgehen, sollten wir <em>sehr empfehlenswert <\/em>unter Verwendung der <a href=\"https:\/\/wordpress.org\/plugins\/user-switching\/\" target=\"_blank\" rel=\"noopener\">Plugin zur Benutzerumschaltung<\/a> um die Zugriffsrechte Ihres Benutzers zu \u00fcberpr\u00fcfen. Auf diese Weise l\u00e4sst sich nahtlos feststellen, auf welche Inhalte der Benutzer genau Zugriff hat, ohne dass er nach seinem Passwort gefragt wird.&nbsp;<\/p><p>\n\t Nachdem Sie sich vergewissert haben, dass der Benutzer tats\u00e4chlich nicht auf den Inhalt zugreifen kann, den er eigentlich sollte, finden Sie hier zwei Listen mit Punkten, die Sie \u00fcberpr\u00fcfen sollten:<\/p><p>\n\t <u><strong>Wichtigste zu pr\u00fcfende Punkte - Dinge, die Sie leicht selbst erledigen k\u00f6nnen sollten<\/strong><\/u><\/p><ul>\n\t\n<li>Stellen Sie sicher, dass der Benutzer \u00fcber ein aktives Abonnement verf\u00fcgt. Dies sollte auf der Seite \u2018MemberPress &gt; Abonnements\u2019 \u00fcberpr\u00fcft werden; in der Spalte \u201eAktiv\u201c sollte dort ein gr\u00fcnes \u201eJa\u201c angezeigt werden.&nbsp;<\/li>\t\n<li>\u00dcberpr\u00fcfen Sie, ob Sie Ihre Regel f\u00fcr den genannten Inhalt korrekt eingerichtet haben. Sie m\u00fcssen sicherstellen, dass Sie auf der Bearbeitungsseite Ihrer Regel die Mitgliedschaft, die der Nutzer erworben hat (zusammen mit etwaigen weiteren Mitgliedschaften), korrekt ausgew\u00e4hlt haben.<\/li>\t\n<li>\u00dcberpr\u00fcfen Sie, ob die Regel, die den Inhalt sch\u00fctzt, mit einer Sperrfrist oder einem Ablaufdatum versehen ist. Befindet sich der Benutzer au\u00dferhalb dieser Fenster, hat er keinen Zugriff.<\/li>\t\n<li>Pr\u00fcfen Sie auf Regelkonflikte wie erl\u00e4utert <a href=\"https:\/\/memberpress.com\/de\/docs\/avoiding-rule-conflicts\/\" target=\"_blank\" rel=\"noopener\">hier<\/a> \u2013 das hei\u00dft, zwei Regeln, die denselben Inhalt sch\u00fctzen. Am h\u00e4ufigsten kann eine Regel vom Typ \u2018alle Inhalte\u2019, \u2018alle Seiten\u2019, \u2018alle Beitr\u00e4ge\u2019 usw. einen solchen Konflikt verursachen.&nbsp;<\/li><li>Wenn Sie keine Regeln haben, versuchen Sie, eine hinzuzuf\u00fcgen. Sie k\u00f6nnen sie danach immer noch l\u00f6schen, wenn das Problem gel\u00f6st ist. Um mehr zu erfahren, siehe: <a href=\"https:\/\/memberpress.com\/de\/docs\/why-are-all-my-pages-locked-if-i-have-no-rules\/\">Warum sind alle meine Seiten gesperrt, wenn ich keine Regeln habe?<\/a><\/li><\/ul><p>\n\t <strong><u>Zu pr\u00fcfende sekund\u00e4re Elemente<\/u><u> - erfordert m\u00f6glicherweise die Hilfe Ihres Hosts oder Entwicklers<\/u><\/strong><\/p><ul>\n\t\n<li>HTTP-Caching-Header des Browsers. Ein Nutzer besucht eine gesch\u00fctzte Seite, und ein Caching-Plugin weist den Browser an, diese Seite zwischenzuspeichern (sollte der Nutzer sie sp\u00e4ter erneut aufrufen, wird ihm derselbe Inhalt angezeigt, den er gerade sieht). Der Nutzer meldet sich also an oder registriert sich, kehrt zur gesch\u00fctzten Seite zur\u00fcck, und der Browser zeigt ihm die zwischengespeicherte Version der Seite an, anstatt nach einer neuen Version zu suchen, da er nun angemeldet ist. Dieses Problem l\u00e4sst sich in der Regel beheben, indem Sie das Caching ganzer Seiten in der Konfiguration Ihres Caching-Plugins deaktivieren. Nur statische Elemente wie CSS, JS, Bilder, Schriftarten usw. sollten vom Browser zwischengespeichert werden.&nbsp;<\/li>\t\n<li>www vs. nicht-wwww. WordPress-Login-Cookies sind gut unter www oder nicht-wwww - aber <em>nicht f\u00fcr beide<\/em>. Wenn sich der Benutzer also \u00fcber eine URL mit \u201ewww\u201c anmeldet und anschlie\u00dfend zu einer Seite ohne \u201ewww\u201c wechselt, wird er von WordPress als abgemeldet betrachtet. Das Problem l\u00e4sst sich in der Regel beheben, indem man eine Weiterleitung in der .htaccess-Datei einrichtet, um die Verwendung der einen oder der anderen URL zu erzwingen.<\/li>\t\n<li>http vs. https - \u00e4hnlich wie oben, au\u00dfer dass die Anmelde-Cookies nur unter http oder https g\u00fcltig sind - <em>aber nicht beides<\/em>. Wenn sich der Benutzer \u00fcber https anmeldet und anschlie\u00dfend eine http-URL aufruft, gilt er wieder als abgemeldet. Wenn Sie ein SSL\/TLS-Zertifikat (https) auf Ihrer Website haben, wird empfohlen, die gesamte Website vollst\u00e4ndig auf https umzustellen. Die <a href=\"https:\/\/wordpress.org\/plugins\/really-simple-ssl\/\" target=\"_blank\" rel=\"noopener\">Wirklich einfaches SSL-Plugin<\/a> Das eignet sich hervorragend daf\u00fcr. Achten Sie jedoch darauf, Ihre Webhook- oder IPN-URLs so anzupassen, dass sie https am Gateway verwenden, falls sie derzeit auf http eingestellt sind.<\/li><\/ul>","protected":false},"excerpt":{"rendered":"<p>If you are finding that your users are reporting not getting access to your protected content when they believe that they should, there are a couple of things that you can check.&nbsp; Before going over the lists below, we highly recommend using the User Switching plugin to check your user&#8217;s access. 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