{"id":16050,"date":"2017-11-22T10:33:41","date_gmt":"2017-11-22T17:33:41","guid":{"rendered":"https:\/\/memberpress.com\/?p=16050"},"modified":"2017-11-22T10:46:40","modified_gmt":"2017-11-22T17:46:40","slug":"add-a-help-desk-to-your-membership-website","status":"publish","type":"post","link":"https:\/\/memberpress.com\/de\/blog\/add-a-help-desk-to-your-membership-website\/","title":{"rendered":"Hinzuf\u00fcgen eines Helpdesks zu Ihrer Website f\u00fcr Mitglieder"},"content":{"rendered":"<p>Einer der Schl\u00fcssel zum Erfolg einer Mitgliedschaftswebsite ist ein hervorragender Mitgliederservice. Ein guter Kundenservice kann nicht nur daf\u00fcr sorgen, dass bestehende Mitglieder zufrieden sind und die Mitgliederabwanderung verringert wird, sondern er kann auch dazu beitragen, mehr Mitglieder zu gewinnen.\u00a0<a href=\"https:\/\/memberpress.com\/de\/how-to-turn-your-free-visitors-and-users-into-paid-members\/\">Ihre Besucher zu zahlenden Mitgliedern machen<\/a>.<\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<label for=\"ez-toc-cssicon-toggle-item-6a7586e497eb3\" class=\"ez-toc-cssicon-toggle-label\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">WAS IST INNEN<\/p>\n<span class=\"ez-toc-cssicon\"><span class=\"eztoc-hide\" style=\"display:none;\">Umschalten auf<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #000000;color:#000000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #000000;color:#000000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6a7586e497eb3\"  \/><nav><ul class='ez-toc-list ez-toc-list-level-1' ><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/memberpress.com\/de\/blog\/add-a-help-desk-to-your-membership-website\/#How_to_Deliver_Responsive_Customer_Support\" >Wie man reaktionsschnellen Kundensupport bietet<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/memberpress.com\/de\/blog\/add-a-help-desk-to-your-membership-website\/#How_to_Add_a_Help_Desk_to_Your_Membership_Site\" >Hinzuf\u00fcgen eines Helpdesks zu Ihrer Mitgliederseite<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/memberpress.com\/de\/blog\/add-a-help-desk-to-your-membership-website\/#Benefits_of_a_Good_Help_Desk_Solution\" >Vorteile einer guten Helpdesk-L\u00f6sung<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/memberpress.com\/de\/blog\/add-a-help-desk-to-your-membership-website\/#Awesome_Support_WordPress_Plugin\" >Tolles WordPress-Plugin f\u00fcr den Support<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/memberpress.com\/de\/blog\/add-a-help-desk-to-your-membership-website\/#WPHelpDesk_Premium_WordPress_Plugin\" >WPHelpDesk Premium WordPress Plugin<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/memberpress.com\/de\/blog\/add-a-help-desk-to-your-membership-website\/#Premium_Hosted_Help_Desk_Solutions\" >Premium Hosted Help Desk-L\u00f6sungen<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/memberpress.com\/de\/blog\/add-a-help-desk-to-your-membership-website\/#Final_Thoughts\" >Abschlie\u00dfende \u00dcberlegungen<\/a><\/li><\/ul><\/nav><\/div>\n\n<p>Tats\u00e4chlich profitieren nicht nur Mitglieder-Websites davon. Fast jede Art von Website, von E-Commerce-Shops und Unternehmensportalen bis hin zu Portfolios von Freiberuflern und sogar Blogs, kann davon profitieren, ihren Besuchern einen klaren Kommunikationskanal zu bieten, wenn sie mit ihnen in Kontakt treten wollen. Ein stabiles System macht auch das Leben einfacher, wenn es um Anfragen geht!<\/p>\n<h3><span class=\"ez-toc-section\" id=\"How_to_Deliver_Responsive_Customer_Support\"><\/span>Wie man reaktionsschnellen Kundensupport bietet<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Wie kann man also am besten einen reaktionsschnellen Kundendienst und Benutzersupport anbieten? Zum Gl\u00fcck gibt es viele M\u00f6glichkeiten, darunter einige\u00a0<a href=\"https:\/\/memberpress.com\/de\/the-benefits-of-adding-live-chat-to-your-membership-site\/\">\u00fcber die wir in diesem Blog berichtet haben<\/a>\u00a0bereits.  Es gibt jedoch eine Option, die Sie vielleicht \u00fcbersehen haben, n\u00e4mlich die Implementierung eines voll funktionsf\u00e4higen Helpdesk-Systems.<\/p>\n<p>Das mag \u00fcbertrieben klingen, vor allem, wenn sich Ihr Projekt noch in der Anfangsphase befindet oder nur von Ihnen verwaltet wird. Aber wie wir in diesem Leitfaden zur Einrichtung eines Helpdesk-Systems sehen werden, muss das nicht der Fall sein. Es gibt einige gro\u00dfartige kostenlose Optionen und exzellente kosteng\u00fcnstige Tools, mit denen Sie entweder ein Helpdesk zu Ihrer Mitglieder-Website hinzuf\u00fcgen oder Ihre Website in eine gehostete L\u00f6sung integrieren k\u00f6nnen.<\/p>\n<p>Fangen wir also an...<\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_to_Add_a_Help_Desk_to_Your_Membership_Site\"><\/span>Hinzuf\u00fcgen eines Helpdesks zu Ihrer Mitgliederseite<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Wenn Sie WordPress f\u00fcr Ihre Mitgliederseite verwenden - was wir sehr empfehlen - sind die Tools in diesem Leitfaden zum Hinzuf\u00fcgen eines Helpdesks f\u00fcr Ihr Projekt geeignet. Aber auch wenn Sie nicht mit WordPress arbeiten, sollten Sie in der Lage sein, einige dieser Tools oder eine \u00e4hnliche Alternative in die Plattform Ihrer Wahl zu integrieren.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Benefits_of_a_Good_Help_Desk_Solution\"><\/span>Vorteile einer guten Helpdesk-L\u00f6sung<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Bevor wir uns den Tools zuwenden, wollen wir kurz die wichtigsten Vorteile eines effektiven Helpdesk-Systems auf Ihrer Website erl\u00e4utern, falls Sie noch nicht ganz \u00fcberzeugt sind.<\/p>\n<p>Einer der Vorteile der Implementierung einer guten Helpdesk-L\u00f6sung ist die effizientere Verwaltung der Kommunikation mit Mitgliedern und potenziellen Neuanmeldungen.  E-Mails und Formulareintr\u00e4ge k\u00f6nnen leicht verloren gehen. Mit einem speziellen Helpdesk-Dashboard k\u00f6nnen Sie jedoch nicht nur alle Nachrichten an einem Ort einsehen, sondern auch deren Fortschritt verfolgen.<\/p>\n<p>Wenn Sie\u00a0<a href=\"https:\/\/memberpress.com\/de\/building-a-team-like-the-star-trek-bridge-crew-2\/\">ein Team aufzubauen, das Sie bei der Durchf\u00fchrung Ihres Mitgliedschaftsprojekts unterst\u00fctzt<\/a>Wenn Sie ein Helpdesk-System in Ihre Website integrieren, k\u00f6nnen Sie ihnen ganz einfach Tickets zuweisen. Auch die Verfolgung des Fortschritts von Anfragen und Tickets ist mit speziell entwickelten Tools, wie den in diesem Leitfaden vorgestellten, viel einfacher. Und mit den besten Tools k\u00f6nnen Sie auch auf Knopfdruck Leistungsberichte erstellen.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-16060\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports.jpg\" alt=\"Helpdesk-Berichte\" width=\"2200\" height=\"1457\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports.jpg 2200w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-300x199.jpg 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-1024x678.jpg 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-768x509.jpg 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-1536x1017.jpg 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-2048x1356.jpg 2048w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-257x170.jpg 257w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-840x556.jpg 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-1033x684.jpg 1033w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-1555x1030.jpg 1555w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-700x464.jpg 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-156x103.jpg 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-1080x715.jpg 1080w\" sizes=\"(max-width: 2200px) 100vw, 2200px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>Einer der Schl\u00fcssel zum Erfolg einer Mitgliederseite ist der Einsatz von Systemen, die den Arbeitsaufwand reduzieren und Benutzerfehler minimieren. Ein beliebter Weg, um genau das zu erreichen, ist das Hinzuf\u00fcgen eines Helpdesks zu Ihrer Mitgliederseite und die Verwendung einer speziell entwickelten L\u00f6sung.<\/p>\n<p>Wenn das verlockend klingt, finden Sie hier einige kostenlose und kostenpflichtige Helpdeskl\u00f6sungen, mit denen Sie sowohl Ihre Mitgliederseite als auch das Erlebnis, das Sie Ihren Mitgliedern bieten, verbessern k\u00f6nnen.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Awesome_Support_WordPress_Plugin\"><\/span>Tolles WordPress-Plugin f\u00fcr den Support<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><a href=\"https:\/\/wordpress.org\/plugins\/awesome-support\/\" target=\"_blank\" rel=\"noopener\">Hervorragende Unterst\u00fctzung<\/a> f\u00fcgt Ihrer WordPress-Website kostenlos ein funktionales Helpdesk-System hinzu, mit der Option, zus\u00e4tzliche Funktionen in der Bibliothek der Premium-Add-ons zu erwerben.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-16051\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket.png\" alt=\"Helpdesk-Ticket einreichen\" width=\"1960\" height=\"982\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket.png 1960w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-300x150.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-1024x513.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-768x385.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-1536x770.png 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-339x170.png 339w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-840x421.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-1216x609.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-1832x918.png 1832w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-700x351.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-156x78.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-1080x541.png 1080w\" sizes=\"(max-width: 1960px) 100vw, 1960px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>Sobald Sie das kostenlose Plugin auf Ihrer WordPress-Website aktiviert haben, k\u00f6nnen Besucher Tickets an das Helpdesk-System senden. Je nachdem, wie Sie Ihre Mitgliederseite konfigurieren, k\u00f6nnen Sie sicherstellen, dass nur aktive Mitglieder ein Ticket \u00f6ffnen k\u00f6nnen, oder Sie k\u00f6nnen die Formulare f\u00fcr alle Besucher zug\u00e4nglich machen.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-16058\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets.png\" alt=\"Awesome Support Tickets\" width=\"2200\" height=\"1040\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets.png 2200w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-300x142.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-1024x484.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-768x363.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-1536x726.png 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-2048x968.png 2048w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-360x170.png 360w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-840x397.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-1216x575.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-1832x866.png 1832w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-700x331.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-156x74.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-1080x511.png 1080w\" sizes=\"(max-width: 2200px) 100vw, 2200px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>Bei korrekter Einrichtung versendet Awesome Support automatisch E-Mails, die jeden auf dem Laufenden halten, nachdem Tickets ge\u00f6ffnet und beantwortet wurden. Und sollten Sie auf Probleme sto\u00dfen, gibt es umfassende <a href=\"https:\/\/getawesomesupport.com\/documentation\/\">Online-Dokumentation<\/a>\u00a0zus\u00e4tzlich zu den\u00a0<a href=\"https:\/\/wordpress.org\/support\/plugin\/awesome-support\">Plugin-Support-Forum<\/a>. Wie bereits erw\u00e4hnt, gibt es Premium-Module, mit denen Sie Ihrem WordPress-Helpdesk-System weitere Funktionen hinzuf\u00fcgen k\u00f6nnen.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-16053\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons.png\" alt=\"Help Desk Plugin Premium Add-ons\" width=\"2309\" height=\"1000\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons.png 2309w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-300x130.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-1024x443.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-768x333.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-1536x665.png 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-2048x887.png 2048w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-393x170.png 393w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-840x364.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-1216x527.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-1832x793.png 1832w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-700x303.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-156x68.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-1080x468.png 1080w\" sizes=\"(max-width: 2309px) 100vw, 2309px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>Wenn Sie nur ein kleines Budget zur Verf\u00fcgung haben oder einfach nur die Vorteile eines Helpdesk-Systems f\u00fcr Ihre Mitglieder-Website testen m\u00f6chten, ist das kostenlose Awesome Support Plugin eine gute Option.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"WPHelpDesk_Premium_WordPress_Plugin\"><\/span>WPHelpDesk Premium WordPress Plugin<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Wenn Sie bereits von den Vorteilen \u00fcberzeugt sind, die ein Helpdesk-System Ihrer WordPress-Mitgliedswebsite bieten kann, und bereit sind, mit einer kostenpflichtigen L\u00f6sung zu beginnen, ist die kosteng\u00fcnstige <a href=\"https:\/\/wphelpdesk.com\/\">WPHelpDesk Premium-Plugin<\/a>\u00a0ist eine vern\u00fcnftige Option.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-16054\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets.png\" alt=\"Offene Tickets anzeigen\" width=\"2189\" height=\"956\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets.png 2189w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-300x131.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-1024x447.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-768x335.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-1536x671.png 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-2048x894.png 2048w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-389x170.png 389w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-840x367.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-1216x531.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-1832x800.png 1832w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-700x306.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-156x68.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-1080x472.png 1080w\" sizes=\"(max-width: 2189px) 100vw, 2189px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>Einer der Hauptvorteile eines kostenpflichtigen Plugins gegen\u00fcber einem kostenlosen ist der Zugang zu Premium-Support-Kan\u00e4len. Wenn Sie jemanden wollen, der Ihnen in der Stunde der Not garantiert antwortet, lohnt es sich oft, den Aufpreis zu zahlen.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-16055\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1.png\" alt=\"Ticket-Verwaltung\" width=\"2200\" height=\"853\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1.png 2200w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-300x116.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-1024x397.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-768x298.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-1536x596.png 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-2048x794.png 2048w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-438x170.png 438w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-840x326.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-1216x471.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-1832x710.png 1832w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-700x271.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-156x60.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-1080x419.png 1080w\" sizes=\"(max-width: 2200px) 100vw, 2200px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>Da es sich um ein WordPress-Plugin handelt, ist das Helpdesk-System in das Dashboard Ihrer Website integriert. Mit nur einem Bereich, in den Sie sich einloggen m\u00fcssen, um Ihre Mitglieder-Website und den Helpdesk zu verwalten, wird dieser Ansatz den Aufwand f\u00fcr die Beantwortung von Tickets auf ein Minimum reduzieren.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Premium_Hosted_Help_Desk_Solutions\"><\/span>Premium Hosted Help Desk-L\u00f6sungen<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>F\u00fcr diejenigen, die die beste Helpdeskl\u00f6sung w\u00fcnschen und keine vollst\u00e4ndige Integration mit ihrem WordPress-Dashboard verlangen, bietet sich ein gehostetes Premium-Benutzer-Supportsystem wie\u00a0<a href=\"https:\/\/www.helpscout.net\/\">Hilfe Pfadfinder<\/a>\u00a0k\u00f6nnte genau das Richtige sein.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-16056\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout.png\" alt=\"Help Scout Helpdesk-Software\" width=\"2200\" height=\"1289\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout.png 2200w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-300x176.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-1024x600.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-768x450.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-1536x900.png 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-2048x1200.png 2048w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-290x170.png 290w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-840x492.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-1167x684.png 1167w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-1758x1030.png 1758w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-700x410.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-156x91.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-1080x633.png 1080w\" sizes=\"(max-width: 2200px) 100vw, 2200px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>Mit Funktionen wie einer ausgefeilten und intuitiven Benutzeroberfl\u00e4che, Automatisierungsregeln, gespeicherten Antworten, Erw\u00e4hnungen, mobilen Apps, Berichtstools und reaktionsschnellem Support bietet die Wahl eines f\u00fchrenden Helpdesk-Anbieters viele Vorteile. Sie k\u00f6nnen die besten gehosteten Helpdesk-L\u00f6sungen auch in eine Reihe von Plattformen integrieren, darunter WordPress.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-16057\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations.png\" alt=\"Hilfe zu Scout-Integrationen\" width=\"1711\" height=\"703\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations.png 1711w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-300x123.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-1024x421.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-768x316.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-1536x631.png 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-414x170.png 414w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-840x345.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-1216x500.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-700x288.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-156x64.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-1080x444.png 1080w\" sizes=\"(max-width: 1711px) 100vw, 1711px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>Von nur acht Dollar pro Monat f\u00fcr eingeschr\u00e4nkte Funktionen bis zu siebenundzwanzig Dollar pro Monat f\u00fcr alles, was Help Scout zu bieten hat. Wenn Sie es ernst meinen mit der effizienteren Verwaltung der Kunden- und Benutzerkommunikation, k\u00f6nnte ein gehostetes Premium-Tool wie Help Scout die richtige Wahl sein. Hier bei MemberPress benutzen wir Help Scout und es funktioniert sehr gut f\u00fcr uns.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Final_Thoughts\"><\/span>Abschlie\u00dfende \u00dcberlegungen<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Technische Pannen, Probleme mit der Benutzerfreundlichkeit, Browserfehler, Probleme mit der Rechnungsstellung und Bedenken im Vorfeld des Verkaufs - all das kann dazu f\u00fchren, dass Sie neue und bestehende Mitglieder verlieren. Wenn Sie jedoch ein System installieren, das die Kommunikation mit Ihnen und die Verwaltung dieser Kommunikation erleichtert, k\u00f6nnen Sie das Niveau der Unterst\u00fctzung und des Service, den Sie bestehenden und potenziellen neuen Mitgliedern bieten, schnell verbessern.<\/p>\n<p><em>Betreiber von Websites mit Mitgliedschaft sollten alles in ihrer Macht Stehende tun, um\u00a0<\/em><a href=\"https:\/\/memberpress.com\/de\/reducing-your-membership-sites-churn\/\"><em>die Fluktuation verringern<\/em><\/a><em>\u00a0und ihren Nutzern die bestm\u00f6gliche Erfahrung zu bieten. Die Aufr\u00fcstung Ihres Kommunikationssystems ist eine M\u00f6glichkeit, dies zu erreichen, aber ist sie auch f\u00fcr Ihr Projekt geeignet? Lassen Sie es uns in den Kommentaren unten wissen<\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>One of the keys to running a successful membership website is providing excellent member support. Not only can good customer service keep existing members happy, helping to reduce membership churn, it can also play a part in turning more of\u00a0your visitors into paid members. In fact, it\u2019s not just membership sites that benefit from this. [\u2026]<\/p>\n","protected":false},"author":2122,"featured_media":16088,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","_strive_post_notes":"","footnotes":""},"categories":[145],"tags":[420,72],"class_list":["post-16050","post","type-post","status-publish","format-standard","has-post-thumbnail","category-tools","tag-help-desk","tag-support","entry"],"acf":{"plans":["scale"],"is_featured":false,"download_source":"none","mothership_slug":"","download_url":""},"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- 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