{"id":18280,"date":"2019-06-24T14:21:21","date_gmt":"2019-06-24T20:21:21","guid":{"rendered":"https:\/\/memberpress.com\/?p=18280"},"modified":"2026-02-24T12:59:33","modified_gmt":"2026-02-24T17:59:33","slug":"failed-payments-how-to-handle-them-in-your-membership-site","status":"publish","type":"post","link":"https:\/\/memberpress.com\/de\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/","title":{"rendered":"Fehlgeschlagene Zahlungen: Wie Sie sie auf Ihrer Mitgliederseite handhaben"},"content":{"rendered":"<p class=\"wp-block-paragraph\">When you build a membership site, you\u2019re full of excitement to finally create passive income with an online business. However, there are times when problems may arise, like failed payments, that put a pause on your recurring income.<\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<label for=\"ez-toc-cssicon-toggle-item-6a892f942144f\" class=\"ez-toc-cssicon-toggle-label\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">WAS IST INNEN<\/p>\n<span class=\"ez-toc-cssicon\"><span class=\"eztoc-hide\" style=\"display:none;\">Umschalten auf<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #000000;color:#000000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #000000;color:#000000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6a892f942144f\"  \/><nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/memberpress.com\/de\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#How_Do_Failed_Payments_Happen\" >Wie kommt es zu fehlgeschlagenen Zahlungen?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/memberpress.com\/de\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#How_Do_Failed_Payments_Impact_My_Business\" >Welche Auswirkungen haben fehlgeschlagene Zahlungen auf mein Unternehmen?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/memberpress.com\/de\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#How_Do_I_Handle_a_Failed_Payment\" >Wie gehe ich mit einer fehlgeschlagenen Zahlung um?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/memberpress.com\/de\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Dont_panic\" >Don\u2019t panic.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/memberpress.com\/de\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Make_sure_everyone_is_informed\" >Sorgen Sie daf\u00fcr, dass alle informiert sind.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/memberpress.com\/de\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Offer_a_solution\" >Bieten Sie eine L\u00f6sung an.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/memberpress.com\/de\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Be_professional\" >Seien Sie professionell.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/memberpress.com\/de\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Learn_from_it\" >Lernen Sie daraus.<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/memberpress.com\/de\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#How_to_Avoid_Failed_Payments_in_the_First_Place\" >Wie man fehlgeschlagene Zahlungen von vornherein vermeidet<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/memberpress.com\/de\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#MemberPress_settings_for_failed_payments\" >MemberPress-Einstellungen f\u00fcr fehlgeschlagene Zahlungen<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/memberpress.com\/de\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Recovering_failed_payments_with_Stripe\" >Wiederherstellung von fehlgeschlagenen Zahlungen mit Stripe<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/memberpress.com\/de\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Recovering_failed_payments_with_PayPal\" >Wiederherstellung von fehlgeschlagenen Zahlungen mit PayPal<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/memberpress.com\/de\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Recovering_failed_payments_with_Authorizenet\" >Wiederherstellung von fehlgeschlagenen Zahlungen mit Authorize.net<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/memberpress.com\/de\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#The_Churn_Buster_Plugin\" >Das Churn Buster Plugin<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/memberpress.com\/de\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Final_Thoughts\" >Abschlie\u00dfende \u00dcberlegungen<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<p class=\"wp-block-paragraph\">Das kann eine stressige Situation sein, aber Sie k\u00f6nnen sicher sein, dass es einige einfache M\u00f6glichkeiten gibt, dieses Problem zu l\u00f6sen! <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this post, we\u2019ll discuss the <strong>Gr\u00fcnde daf\u00fcr<\/strong> Online-Zahlungen k\u00f6nnen auf Ihrer Mitgliederseite fehlschlagen. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019ll also talk about <strong>wie<\/strong> your online business can handle these failed payments as gracefully as possible, and we\u2019ll go over some ways to <strong>vermeiden <\/strong>fehlgeschlagene Zahlungen \u00fcberhaupt erst zu erm\u00f6glichen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Los geht\u2019s!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_Do_Failed_Payments_Happen\"><\/span>Wie kommt es zu fehlgeschlagenen Zahlungen?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438.jpg\"><img decoding=\"async\" width=\"725\" height=\"482\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438.jpg\" alt=\"Ablaufdatum der Kreditkarte\" class=\"wp-image-40078\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438.jpg 725w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438-300x199.jpg 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438-256x170.jpg 256w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438-700x465.jpg 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438-156x104.jpg 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438-600x400.jpg 600w\" sizes=\"(max-width: 725px) 100vw, 725px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Das Sch\u00f6ne an einem Online-Gesch\u00e4ft ist, dass Sie Zahlungen auf verschiedene Arten annehmen k\u00f6nnen (Kredit-\/Debitkarten, Stripe, <a href=\"https:\/\/memberpress.com\/de\/blog\/using-square-for-payments\/\" title=\"\">Quadratisch<\/a>, PayPal, digitale Geldb\u00f6rsen usw.).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Wenn jedoch eine Zahlung fehlschl\u00e4gt, lernen Unternehmer schnell, dass diese bequemen Zahlungsm\u00f6glichkeiten sowohl ein Segen als auch ein Fluch sein k\u00f6nnen. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Zu den h\u00e4ufigsten Ursachen f\u00fcr gescheiterte Zahlungen geh\u00f6ren:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Eine abgelaufene oder annullierte Debit-\/Kreditkarte<\/li>\n\n\n\n<li>Fehlendes Guthaben auf der Kredit-\/Debitkarte <\/li>\n\n\n\n<li>Falsche Bankverbindung oder Kartendaten<\/li>\n\n\n\n<li>Ein Fehler in Ihrem Zahlungs-Gateway<\/li>\n\n\n\n<li>A hold placed on the customer\u2019s account\/card due to the bank\u2019s fraud prevention<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_Do_Failed_Payments_Impact_My_Business\"><\/span>Welche Auswirkungen haben fehlgeschlagene Zahlungen auf mein Unternehmen?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Unabh\u00e4ngig davon, ob eine fehlgeschlagene Zahlung Ihr Verschulden ist oder nicht, kann sie sich negativ auf Ihr Mitgliedsgesch\u00e4ft auswirken. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Es kann sein, dass Sie nicht so schnell auf Ihr Geld zugreifen k\u00f6nnen, wie Sie es m\u00f6chten, oder dass Sie dieses Einkommen ganz verlieren.<\/li>\n\n\n\n<li>Ein Mitglied, dessen Zahlung fehlgeschlagen ist, m\u00f6chte sich vielleicht nicht die M\u00fche machen, eine weitere Zahlung zu leisten. <strong>einen Kunden verlieren<\/strong>.<\/li>\n\n\n\n<li>Ein Kunde k\u00f6nnte das Vertrauen in Ihr Unternehmen verlieren, wenn eine Zahlung fehlschl\u00e4gt, und nicht mehr zur\u00fcckkommen wollen. <\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312.jpg\"><img decoding=\"async\" width=\"724\" height=\"483\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312.jpg\" alt=\"Unzufriedener Kunde zeigt Daumen nach unten\" class=\"wp-image-40080\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312.jpg 724w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312-300x200.jpg 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312-255x170.jpg 255w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312-700x467.jpg 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312-156x104.jpg 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312-600x400.jpg 600w\" sizes=\"(max-width: 724px) 100vw, 724px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Losing a customer is a serious consequence. If your site experiences a lot of failed payments, those consequences can be catastrophic. So it\u2019s important that you understand what to do when failed payments happen to you.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_Do_I_Handle_a_Failed_Payment\"><\/span>Wie gehe ich mit einer fehlgeschlagenen Zahlung um?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Failed payments happen. It\u2019s just part of doing business online. So when they happen to you, make sure you\u2019re well armed to handle the situation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Im Folgenden finden Sie einige hilfreiche Tipps.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Don\u2019t panic.<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Das Erste, was Sie tun sollten, wenn eine Zahlung ausbleibt, ist, sich selbst daran zu erinnern, ruhig zu bleiben. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Like we said, failed payments happen to the best of us. And the calmer you are, the greater the chances you won\u2019t offend your customer by overreacting. It\u2019s okay to be alarmed, but make sure you\u2019re relaxed so you can handle the situation properly.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173.jpg\"><img decoding=\"async\" width=\"736\" height=\"474\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173.jpg\" alt=\"Frau in Panik, umgeben von verschwommenen Bildern\" class=\"wp-image-40081\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173.jpg 736w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173-300x193.jpg 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173-264x170.jpg 264w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173-700x451.jpg 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173-156x100.jpg 156w\" sizes=\"(max-width: 736px) 100vw, 736px\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Make_sure_everyone_is_informed\"><\/span>Sorgen Sie daf\u00fcr, dass alle informiert sind.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This one is super important! When a failed payment occurs, don\u2019t assume your customer is aware of it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So first, reach out to your customer to let them know of the problem. Not only is this good customer service, it also shows your customer that you\u2019re aware of them and that they\u2019re important to you.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Offer_a_solution\"><\/span>Bieten Sie eine L\u00f6sung an.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Once you\u2019ve alerted your customer to the problem, you\u2019ll want to offer a solution for how to fix it. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the issue is on your end, let them know you\u2019ve fixed the problem. If it\u2019s something on their end, provide easy-to-understand steps on how to get things squared away.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Je einfacher und klarer Ihre Anweisungen sind, desto gr\u00f6\u00dfer sind die Chancen, dass Ihr Kunde sie befolgt.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Be_professional\"><\/span>Seien Sie professionell.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A failed payment can be embarrassing for both you and your customer. But it\u2019s important to remain professional \u2013 for the good of the customer and for your own good. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076.jpg\"><img decoding=\"async\" width=\"724\" height=\"483\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076.jpg\" alt=\"Ruhiger und gelassener Gesch\u00e4ftsmann, der an seinem Schreibtisch sitzt\" class=\"wp-image-40082\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076.jpg 724w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076-300x200.jpg 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076-255x170.jpg 255w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076-700x467.jpg 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076-156x104.jpg 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076-600x400.jpg 600w\" sizes=\"(max-width: 724px) 100vw, 724px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Never take a failed payment or a lack of a response from your customer to heart. All you can do is communicate the problem, offer a solution, and wait. You can\u2019t force a member to return to your membership site, and you wouldn\u2019t want to anyway!<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Learn_from_it\"><\/span>Lernen Sie daraus.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Und nicht zuletzt sollten Sie die Gelegenheit nutzen, aus diesem Missgeschick zu lernen. Unabh\u00e4ngig davon, ob das Problem auf Ihrer Seite lag oder nicht, k\u00f6nnen Sie die Situation immer als Lernerfahrung nutzen, um es in Zukunft besser zu machen!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_Avoid_Failed_Payments_in_the_First_Place\"><\/span>Wie man fehlgeschlagene Zahlungen von vornherein vermeidet<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951.jpg\"><img decoding=\"async\" width=\"705\" height=\"496\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951.jpg\" alt=\"Vorbereitet und unvorbereitet an eine Tafel geschrieben\" class=\"wp-image-40083\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951.jpg 705w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951-300x211.jpg 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951-242x170.jpg 242w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951-700x492.jpg 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951-156x110.jpg 156w\" sizes=\"(max-width: 705px) 100vw, 705px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Sie wissen ja, wie das Sprichwort lautet: <em>Pr\u00e4vention ist die beste Medizin<\/em>. Das Gleiche gilt f\u00fcr gescheiterte Zahlungen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gl\u00fccklicherweise gibt es eine Reihe von Ma\u00dfnahmen, die Sie ergreifen k\u00f6nnen, um dem Problem der Zahlungsausf\u00e4lle zuvorzukommen, bevor es beginnt.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MemberPress verf\u00fcgt \u00fcber integrierte Funktionen zur Wiederherstellung fehlgeschlagener Zahlungen, die mit Ihrem Zahlungs-Gateway zusammenarbeiten.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Below, we\u2019ll go over general MemberPress settings for failed payments, and we\u2019ll talk about a few gateway-specific solutions. Last, we\u2019ll clue you in on an awesome plugin that keeps working to capture lost payments long after the gateway gives up.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"MemberPress_settings_for_failed_payments\"><\/span>MemberPress-Einstellungen f\u00fcr fehlgeschlagene Zahlungen<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">MemberPress has a handy setting just for recovering your failed payments. To find it, got to the WordPress dashboard > MemberPress > Settings > Emails tab.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the list of automated emails, you\u2019ll see an option titled, \u201cSend Failed Transaction Notice\u201d. Just check the box to enable the setting.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans.jpg\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-1024x576.jpg\" alt=\"MemberPress \"recover failed transaction\" email settings\" class=\"wp-image-40040\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-1024x576.jpg 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-300x169.jpg 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-768x432.jpg 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-302x170.jpg 302w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-840x472.jpg 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-1216x684.jpg 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-700x394.jpg 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-156x88.jpg 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-1080x607.jpg 1080w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans.jpg 1480w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Wenn diese Funktion aktiviert ist, wird jedem Kunden, dessen Zahlung fehlschl\u00e4gt, eine E-Mail zugeschickt. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There\u2019s a default message out of the box, but you can edit the message any way you like. For example, you might include a link to the member\u2019s account page so they can quickly and easily update their payment details.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Recovering_failed_payments_with_Stripe\"><\/span>Wiederherstellung von fehlgeschlagenen Zahlungen mit Stripe <span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Wenn Sie das Stripe-Zahlungsgateway verwenden, k\u00f6nnen Sie eine <strong>benutzerdefinierter Zeitplan f\u00fcr Wiederholungsversuche<\/strong>. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To get this functionality, go to the Stripe Dashboard > Settings > Billing > Subscriptions and emails > Manage failed payments, and set it up so that a member\u2019s card is charged again after X amount of time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sie k\u00f6nnen auch Folgendes verwenden <a href=\"https:\/\/stripe.com\/docs\/invoicing\/automatic-collection\" target=\"_blank\" rel=\"noopener nofollow\">Stripe Intelligente Wiederholungsversuche<\/a>. This super cool feature determines an optimized time, then attempts to charge a customer\u2019s card again at that time.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Recovering_failed_payments_with_PayPal\"><\/span>Wiederherstellung von fehlgeschlagenen Zahlungen mit PayPal<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">There\u2019s nothing to set up or customize with PayPal-specific payment recovery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nach einer fehlgeschlagenen Zahlung unternimmt PayPal drei Wiederholungsversuche innerhalb von 15 Tagen (jeder Versuch im Abstand von f\u00fcnf Tagen). Wenn alle Versuche nach Ablauf der 15 Tage fehlschlagen, wird das Abonnement automatisch gek\u00fcndigt.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Recovering_failed_payments_with_Authorizenet\"><\/span>Wiederherstellung von fehlgeschlagenen Zahlungen mit Authorize.net<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Auch bei der R\u00fcckerstattung von Zahlungen ist das Authorize.net-Zahlungsgateway ziemlich einfach (aber dennoch praktisch!).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you enable the Automatic Retry feature, a member\u2019s subscription will remain in a \u201cpending\u201d state until the card is updated.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"The_Churn_Buster_Plugin\"><\/span>Das Churn Buster Plugin<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc.png\"><img decoding=\"async\" width=\"740\" height=\"542\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc.png\" alt=\"Rechner zur Berechnung der Auswirkungen auf den Verbleib\" class=\"wp-image-14605\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc.png 740w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc-300x220.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc-232x170.png 232w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc-700x513.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc-156x114.png 156w\" sizes=\"(max-width: 740px) 100vw, 740px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Die Sch\u00f6nheit der <a href=\"https:\/\/memberpress.com\/go\/churnbuster\/main\/\" target=\"_blank\" rel=\"noopener nofollow sponsored\">Churn Buster<\/a> ist in seinem <strong>pr\u00e4ventive F\u00e4higkeiten<\/strong>. Das Plugin erinnert die Mitglieder daran, bald ablaufende Kreditkarten zu aktualisieren und hilft sogar bei Problemen mit unzureichender Deckung.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">And of course, long after your payment gateway has given up, Churn Buster is still busy working hard to recover your failed payments should they occur. It even has features that can improve the strategic timing and frequency of card retries \u2013 resulting in greater success. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Churn Buster\u2019s optimized retry schedule is highly effective in helping to recover failed payments caused by things like daily spending limits, temporary holds, and processing timeouts.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Und das Beste daran? Churn Buster bietet neuen Kunden eine kostenlose 14-t\u00e4gige Testphase.<\/p>\n\n\n\n<div class=\"block-mp-button-wrap\">\n\t<a id=\"button-block_3e12cfb15fd14162497de61288b50366\" href=\"https:\/\/memberpress.com\/go\/churnbuster\/main\/\" rel=\"nofollow sponsored\" target=\"_blank\" class=\"button button-blue center\">Churn Buster ausprobieren<\/a>\n<\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Final_Thoughts\"><\/span>Abschlie\u00dfende \u00dcberlegungen<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ganz gleich, welche Art von Online-Gesch\u00e4ft Sie betreiben, Zahlungsausf\u00e4lle k\u00f6nnen Sie jederzeit ereilen. Vergessen Sie nur nie, ruhig zu bleiben und die Situation gelassen und professionell anzugehen. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Und denken Sie daran: Vorbeugung ist wirklich die beste Medizin. Wir hoffen, dass unsere Tipps Ihnen helfen werden, mit Ihren gescheiterten Zahlungen umzugehen wie ein Chef!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hatten Sie schon einmal mit einer gescheiterten Zahlung zu tun? Wie sind Sie damit umgegangen?<\/p>","protected":false},"excerpt":{"rendered":"<p>When you build a membership site, you\u2019re full of excitement to finally create passive income with an online business. However, there are times when problems may arise, like failed payments, that put a pause on your recurring income. This can be a stressful situation, but rest assured that there are some easy ways to handle [\u2026]<\/p>\n","protected":false},"author":20788,"featured_media":40050,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","_strive_post_notes":"","footnotes":""},"categories":[69,134,102,145],"tags":[1556],"class_list":["post-18280","post","type-post","status-publish","format-standard","has-post-thumbnail","category-advice","category-how-to-2","category-monetization","category-tools","tag-converter","entry"],"acf":{"plans":["scale"],"is_featured":false,"download_source":"none","mothership_slug":"","download_url":""},"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- 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