{"id":24252,"date":"2021-02-15T07:36:00","date_gmt":"2021-02-15T14:36:00","guid":{"rendered":"https:\/\/memberpress.com\/?p=24252"},"modified":"2024-11-25T18:35:00","modified_gmt":"2024-11-25T23:35:00","slug":"chargeback-and-dispute-resolution","status":"publish","type":"post","link":"https:\/\/memberpress.com\/de\/blog\/chargeback-and-dispute-resolution\/","title":{"rendered":"Der beste Weg, um R\u00fcckbuchungen und Streitbeilegung zu handhaben"},"content":{"rendered":"<p>Als Unternehmen m\u00f6chten Sie Ihre Kunden zufrieden stellen. Daher kann die Aussicht auf R\u00fcckbuchungen und Streitbeilegung besonders entmutigend sein. Wenn Sie gerade Ihre erste R\u00fcckbuchung erhalten haben, sind Sie vielleicht unsicher, was Sie als n\u00e4chstes tun sollen.<\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<label for=\"ez-toc-cssicon-toggle-item-6a63de14aa919\" class=\"ez-toc-cssicon-toggle-label\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">WAS IST INNEN<\/p>\n<span class=\"ez-toc-cssicon\"><span class=\"eztoc-hide\" style=\"display:none;\">Umschalten auf<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #000000;color:#000000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #000000;color:#000000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6a63de14aa919\"  \/><nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/memberpress.com\/de\/blog\/chargeback-and-dispute-resolution\/#Understanding_Membership_Chargebacks_and_Why_They_Occur\" >Verst\u00e4ndnis von Mitgliedschaftsr\u00fcckbuchungen und warum sie vorkommen<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/memberpress.com\/de\/blog\/chargeback-and-dispute-resolution\/#How_You_Should_Handle_Chargeback_and_Dispute_Resolution_4_Key_Steps\" >Wie Sie mit R\u00fcckbuchungen und Streitbeilegung umgehen sollten (4 wichtige Schritte)<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/memberpress.com\/de\/blog\/chargeback-and-dispute-resolution\/#Step_1_Do_Your_Research\" >Schritt 1 Recherchieren Sie\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/memberpress.com\/de\/blog\/chargeback-and-dispute-resolution\/#Step_2_Contact_the_Customer\" >Schritt 2 Kontaktaufnahme mit dem Kunden<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/memberpress.com\/de\/blog\/chargeback-and-dispute-resolution\/#Step_3_Respond_to_the_Dispute\" >Schritt 3 Reagieren Sie auf den Streitfall<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/memberpress.com\/de\/blog\/chargeback-and-dispute-resolution\/#Step_4_Be_Patient_and_Accept_the_Outcome_of_the_Dispute\" >Schritt 4 Seien Sie geduldig und akzeptieren Sie das Ergebnis des Streits<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/memberpress.com\/de\/blog\/chargeback-and-dispute-resolution\/#Conclusion\" >Schlussfolgerung\u00a0<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<p>Zahlungsstreitigkeiten sind f\u00fcr jeden Gesch\u00e4ftsinhaber eine unangenehme Erfahrung. Zum Gl\u00fcck gibt es M\u00f6glichkeiten, diese Meinungsverschiedenheiten zu bew\u00e4ltigen und sie so schnell wie m\u00f6glich zu l\u00f6sen, wobei Sie hoffentlich Ihre Kunden behalten k\u00f6nnen.\u00a0<\/p>\n\n\n\n<p>In diesem Beitrag werden wir uns ansehen, was R\u00fcckbuchungen sind und warum sie passieren. Anschlie\u00dfend stellen wir Ihnen einen Vier-Stufen-Plan zur Beilegung von Zahlungsstreitigkeiten vor, damit Sie sich positiveren Dingen zuwenden k\u00f6nnen. Fangen wir an!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Understanding_Membership_Chargebacks_and_Why_They_Occur\"><\/span>Verst\u00e4ndnis von Mitgliedschaftsr\u00fcckbuchungen und warum sie vorkommen<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Eine R\u00fcckbuchung oder ein Zahlungsstreit tritt auf, wenn sich ein Kunde an seine Bank wendet und eine Erstattung f\u00fcr eine mit seiner Karte get\u00e4tigte Transaktion verlangt. <a href=\"https:\/\/memberpress.com\/de\/docs\/choosing-your-gateways\/\" target=\"_blank\" rel=\"noreferrer noopener\">Ihr Zahlungsgateway<\/a> Der H\u00e4ndler wird Sie dann \u00fcber die Angelegenheit informieren. Wenn Sie glauben, dass die R\u00fcckbuchung ung\u00fcltig ist, haben Sie eine Frist, um die Forderung zu widerlegen.\u00a0<\/p>\n\n\n\n<p>Wenn der Kunde den Streitfall gewinnt, wird der Wert der Transaktion von Ihrem Konto abgezogen und an den Kunden zur\u00fcckerstattet. M\u00f6glicherweise m\u00fcssen Sie auch eine Geb\u00fchr an Ihren H\u00e4ndler oder Ihr Zahlungsgateway zahlen.<\/p>\n\n\n\n<p>Es gibt viele Gr\u00fcnde, warum ein Kunde eine Zahlungsanfechtung einleiten kann. Sie haben die <a href=\"https:\/\/www.ftc.gov\/enforcement\/statutes\/fair-credit-billing-act\" target=\"_blank\" rel=\"noreferrer noopener\">gesetzlicher Anspruch<\/a> eine R\u00fcckbuchung zu beantragen, wenn das Produkt oder die Dienstleistung nicht der Beschreibung entspricht, oder im Falle eines Betrugs. Zum Beispiel k\u00f6nnte sich jemand in das PayPal-Konto eines Kunden hacken und ein Produkt ohne die Zustimmung des Kontoinhabers kaufen.<\/p>\n\n\n\n<p>Dies sind legitime Gr\u00fcnde f\u00fcr die Beantragung einer Kreditkartenr\u00fcckbuchung. In diesem Artikel werden wir uns jedoch auf ihren Missbrauch konzentrieren. Selbst wenn Sie eine <a href=\"https:\/\/memberpress.com\/de\/how-to-handle-refunds-in-your-membership-site\/\" target=\"_blank\" rel=\"noreferrer noopener\">Erstattungsrichtlinie<\/a>Einige skrupellose Kunden k\u00f6nnen einen Zahlungsstreit anstrengen, wenn sie mit Ihrem Produkt oder Ihrer Dienstleistung unzufrieden sind.<\/p>\n\n\n\n<p>Andere Kunden l\u00fcgen m\u00f6glicherweise \u00fcber Zahlungsbetrug. Es kann sogar vorkommen, dass Sie gelegentlich Kunden treffen, die ihre Produkte oder Dienstleistungen wie versprochen erhalten, aber nicht bezahlen wollen.\u00a0<\/p>\n\n\n\n<p>Illegitimate chargebacks, sometimes referred to as \u201cfriendly fraud\u201d, are on the rise. According to a report by <a href=\"https:\/\/risk.lexisnexis.com\/insights-resources\/research\/2019-true-cost-of-fraud-study-e-commerce-retail-edition\" target=\"_blank\" rel=\"noreferrer noopener\">Spezialisten f\u00fcr juristische Recherchen bei LexisNexis<\/a>Die durchschnittliche Anzahl der betr\u00fcgerischen Versuche, Zahlungen pro Monat anzufechten, ist seit 2018 um 128 Prozent angestiegen. Derselbe Bericht stellte fest, dass bis zu 43 Prozent der Betrugsverluste auf freundlichen Betrug zur\u00fcckgef\u00fchrt werden k\u00f6nnen.\u00a0<\/p>\n\n\n\n<p>Allein die Unzufriedenheit mit der Kundenerfahrung gibt niemandem das Recht, eine Mastercard- oder <a href=\"https:\/\/payabl.com\/news\/mastercard-and-visa-chargeback-rules-and-processes\" target=\"_blank\" rel=\"noreferrer noopener\" title=\"\">Visa-R\u00fcckbuchung<\/a> mit ihrer Bank. Wenn Sie den Verdacht haben, dass ein Kunde eine unberechtigte Forderung stellt, haben Sie das Recht, diese zu bestreiten.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_You_Should_Handle_Chargeback_and_Dispute_Resolution_4_Key_Steps\"><\/span>Wie Sie mit R\u00fcckbuchungen und Streitbeilegung umgehen sollten (4 wichtige Schritte)<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Leider geh\u00f6ren R\u00fcckbuchungen zu einem erfolgreichen Unternehmen dazu. Aus diesem Grund haben wir einen Vier-Stufen-Plan entwickelt, um Zahlungsstreitigkeiten so schmerzlos wie m\u00f6glich zu l\u00f6sen.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Schritt 1: Recherchieren Sie\u00a0<\/h3>\n\n\n\n<p>Der erste Schritt besteht darin, so viele Informationen \u00fcber die strittige Transaktion wie m\u00f6glich zu sammeln. Insbesondere sollten Sie nach Beweisen daf\u00fcr suchen, dass der Kunde sein Produkt erhalten oder die erworbene Dienstleistung in Anspruch genommen hat.\u00a0<\/p>\n\n\n\n<p>Bei physischen Produkten kann dies die \u00dcberpr\u00fcfung der ID der Sendungsverfolgung sein. Bei virtuellen Produkten und Dienstleistungen kann dieser Schritt komplexer sein.<\/p>\n\n\n\n<p>Wenn Sie eine Tracking- oder Analysesoftware verwenden, k\u00f6nnen Sie nach Beweisen f\u00fcr ein Engagement suchen. Das kann der Nachweis sein, dass der Kunde Ihre Website besucht, sich in sein Konto eingeloggt oder an seine Adresse gesendete E-Mails ge\u00f6ffnet hat. <\/p>\n\n\n\n<p>Wenn Sie beweisen k\u00f6nnen, dass der Kunde seine <em>Kontoaktivierung <\/em>E-Mail, dann ist dies ein wertvoller Beweis daf\u00fcr, dass sie wie versprochen Zugang zu Ihrer Website erhalten haben.<\/p>\n\n\n\n<p>Sie k\u00f6nnen auch jede Software \u00fcberpr\u00fcfen, die Sie zur Erstellung oder Bereitstellung Ihrer digitalen Produkte verwenden. Zum Beispiel, <a href=\"https:\/\/memberpress.com\/de\/\" target=\"_blank\" rel=\"noreferrer noopener\" title=\"https:\/\/memberpress.com\/\">MemberPress<\/a> erfasst jede Mitgliedschafts-Transaktion automatisch:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"2698\" height=\"1284\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2020\/11\/memberpress-membership-transactions.png\" alt=\"Der Bildschirm der MemberPress-Dashboard-Transaktionen.\" class=\"wp-image-24253\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2020\/11\/memberpress-membership-transactions.png 2698w, https:\/\/memberpress.com\/wp-content\/uploads\/2020\/11\/memberpress-membership-transactions-300x143.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2020\/11\/memberpress-membership-transactions-1024x487.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2020\/11\/memberpress-membership-transactions-768x365.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2020\/11\/memberpress-membership-transactions-1536x731.png 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2020\/11\/memberpress-membership-transactions-2048x975.png 2048w\" sizes=\"(max-width: 2698px) 100vw, 2698px\" \/><\/figure>\n<\/div>\n\n\n<p>Detaillierte Informationen zu den einzelnen Transaktionen k\u00f6nnen Sie einsehen, indem Sie zu <em>MemberPress &gt; Transaktionen<\/em>. Dazu geh\u00f6ren die Transaktions-ID, Datum und Uhrzeit sowie der\/die beteiligte(n) Benutzer.\u00a0<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_2_Contact_the_Customer\"><\/span>Schritt 2: Kontaktaufnahme mit dem Kunden<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Ihre Nachforschungen k\u00f6nnten ergeben, dass der Kunde ein Opfer von Betrug ist. In diesem Fall ist es am besten, den Streitfall zu akzeptieren. Es ist zwar frustrierend, einen Verkauf zu verlieren <em>und<\/em> Wenn zus\u00e4tzliche, von den H\u00e4ndlern auferlegte Feeds anfallen, lohnt es sich nicht, die schlechte Publicity zu riskieren.\u00a0<\/p>\n\n\n\n<p>Im Zeitalter der <a href=\"https:\/\/memberpress.com\/de\/choose-social-media-platforms\/\" target=\"_blank\" rel=\"noreferrer noopener\" title=\"Wie man die richtigen Social Media Plattformen ausw\u00e4hlt\">soziale Medien<\/a> und <a href=\"https:\/\/memberpress.com\/de\/can-user-reviews-really-help-hurt-your-online-business\/\" target=\"_blank\" rel=\"noreferrer noopener\" title=\"K\u00f6nnen Nutzerbewertungen Ihrem Online-Gesch\u00e4ft wirklich helfen\/schaden?\">Bewertungsportale Dritter<\/a>Ein einziger ver\u00e4rgerter Kunde kann Ihrem Ruf schweren Schaden zuf\u00fcgen. Durch den Umgang mit <em>rechtm\u00e4\u00dfig <\/em>Wenn Sie Zahlungsstreitigkeiten auf effiziente und professionelle Weise l\u00f6sen, pr\u00e4sentieren Sie Ihr Unternehmen in einem positiven Licht. Dies kann in der Zukunft zu tats\u00e4chlichen Verk\u00e4ufen f\u00fchren.<\/p>\n\n\n\n<p>Nehmen wir jedoch an, dass Ihre Nachforschungen ergeben haben, dass es sich nicht um eine rechtm\u00e4\u00dfige R\u00fcckbuchung handelt. In diesem Fall lohnt es sich in der Regel, den Kunden direkt zu kontaktieren. Sie k\u00f6nnen h\u00f6flich erkl\u00e4ren, dass Sie die Transaktion untersucht haben und glauben, dass Sie gen\u00fcgend Beweise haben, um die Forderung zu widerlegen.\u00a0<\/p>\n\n\n\n<p>F\u00fcr einen Kunden, der <em>kennt<\/em> dass ihre Forderung betr\u00fcgerisch ist, kann dies sie davon \u00fcberzeugen, den Rechtsstreit fallen zu lassen. Oder sie antworten auf eine Art und Weise, die Zweifel an ihrer Forderung aufkommen l\u00e4sst oder sie sogar ganz und gar belastet. Dies kann ein wertvolles Beweismittel sein, um Ihren Fall zu st\u00e4rken.<\/p>\n\n\n\n<p>Unabh\u00e4ngig davon, wie diese Interaktion abl\u00e4uft, ist es wichtig, dass Sie h\u00f6flich und professionell bleiben. Auch wenn Ihre Korrespondenz nicht besonders interessant erscheint, sollten Sie f\u00fcr den Fall der F\u00e4lle sorgf\u00e4ltige Aufzeichnungen \u00fcber alle Mitteilungen f\u00fchren.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_3_Respond_to_the_Dispute\"><\/span>Schritt 3: Reagieren Sie auf den Streitfall<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Jeder H\u00e4ndler und jedes Zahlungsportal hat seine eigenen Verfahren f\u00fcr die Beantwortung von R\u00fcckbuchungen. In der Regel werden Sie jedoch aufgefordert, eine Erkl\u00e4rung zu verfassen, in der die Situation klar beschrieben wird, und entsprechende Belege vorzulegen.\u00a0<\/p>\n\n\n\n<p>Wann immer m\u00f6glich, sollten Sie Unterlagen beif\u00fcgen, die belegen, dass der Kunde das erhalten hat, was ihm versprochen wurde. Bei physischen Produkten ist dies in der Regel ein Nachweis \u00fcber den Versand und die Lieferung. Bei digitalen Produkten k\u00f6nnen dies Screenshots oder PDFs sein.<\/p>\n\n\n\n<p>Es ist auch ein kluger Schachzug, eine Kopie Ihrer R\u00fcckerstattungsrichtlinien zur Verf\u00fcgung zu stellen, falls angeboten. Dies kann beweisen, dass der Kunde eine andere M\u00f6glichkeit hatte, sein Geld zur\u00fcckzubekommen, wenn er mit dem Produkt oder der Dienstleistung unzufrieden war.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_4_Be_Patient_and_Accept_the_Outcome_of_the_Dispute\"><\/span>Schritt 4: Seien Sie geduldig und akzeptieren Sie das Ergebnis des Streits<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Nachdem Sie Ihre Beweise vorgelegt haben, wird Ihr Zahlungsportal oder H\u00e4ndler Ihren Fall an die Bank des Kunden weiterleiten. Leider gibt es keine Garantie, dass Sie gewinnen werden.\u00a0<\/p>\n\n\n\n<p>Selbst wenn Sie ausreichende Beweise vorlegen, gibt es erhebliche Verbraucherschutzgesetze. Wenn Sie den Rechtsstreit verlieren, sollten Sie dem K\u00e4ufer das Geld zur\u00fcckgeben und etwaige zus\u00e4tzliche Geb\u00fchren umgehend bezahlen. <\/p>\n\n\n\n<p>Auf diese Weise k\u00f6nnen Sie weitere negative Folgen vermeiden, einschlie\u00dflich der schlechten Publicity, die mit dem Ruf eines s\u00e4umigen Zahlers verbunden ist. Es bedeutet auch, dass Sie dieses unangenehme Kapitel abschlie\u00dfen und sich positiveren Dingen zuwenden k\u00f6nnen.<\/p>\n\n\n\n<p>Wenn der Streit eine Mitgliedschaft oder ein Abonnement betrifft, sollten Sie das Konto des Kunden schlie\u00dfen. MemberPress-Benutzer k\u00f6nnen <a href=\"https:\/\/memberpress.com\/de\/docs\/canceling-subscriptions\/\" target=\"_blank\" rel=\"noreferrer noopener\">die Mitgliedschaft eines Kunden widerrufen<\/a> jederzeit durch Navigieren zu <em>Membership > Members. <\/em>Sie k\u00f6nnen dann das mit dem Streitfall verbundene Mitglied finden und sein Konto l\u00f6schen.<\/p>\n\n\n\n<p>Es kann vorkommen, dass Sie das Kundenkonto f\u00fcr Ihre Unterlagen aufbewahren m\u00f6chten. In diesem Fall k\u00f6nnen Sie einfach die Anmeldedaten des Kunden \u00e4ndern. Wenn Sie dies tun, sollten Sie auch die zugeh\u00f6rige E-Mail-Adresse \u00e4ndern. Auf diese Weise wird sichergestellt, dass der Kunde nicht wieder Zugang zu seinem Konto erh\u00e4lt, indem er seine <a href=\"https:\/\/memberpress.com\/go\/lastpass\/\" title=\"Last Pass Partnerlink\" class=\"pretty-link-keyword\"rel=\"nofollow \" target=\"_blank\">Passwort<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Schlussfolgerung\u00a0<\/h2>\n\n\n\n<p>Niemand hat gerne mit unzufriedenen Kunden zu tun. Doch wie ein altes Sprichwort besagt, kann man es nicht allen Menschen immer recht machen. Einige R\u00fcckbuchungen und Zahlungsstreitigkeiten sind unvermeidlich, und einige sind vielleicht nicht einmal Ihre Schuld.\u00a0<\/p>\n\n\n\n<p>Wenn Sie einen Streitfall erhalten, den Sie f\u00fcr unrechtm\u00e4\u00dfig halten, kann unser Vier-Stufen-Plan Ihnen helfen, ihn so schnell wie m\u00f6glich beizulegen:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Stellen Sie Nachforschungen an.<\/li>\n\n\n\n<li>Kontaktieren Sie den Kunden.<\/li>\n\n\n\n<li>Reagieren Sie auf den Streitfall.<\/li>\n\n\n\n<li>Seien Sie geduldig und akzeptieren Sie das Ergebnis.\u00a0<\/li>\n<\/ol>\n\n\n\n<p>Haben Sie Fragen zum Umgang mit R\u00fcckbuchungen und zur Streitbeilegung? Fragen Sie einfach in den Kommentaren unten!<\/p>","protected":false},"excerpt":{"rendered":"<p>As a business, you want to keep your customers happy. This can make the prospect of chargeback and dispute resolution particularly disheartening. If you\u2019ve just received your first, then you may be unsure what to do next. Payment disputes aren\u2019t a pleasant experience for any business owner. Fortunately, there are ways to manage these disagreements [\u2026]<\/p>\n","protected":false},"author":76756,"featured_media":24339,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","_strive_post_notes":"","footnotes":""},"categories":[69,144],"tags":[587],"class_list":{"0":"post-24252","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-advice","8":"category-business","9":"tag-customer-retention","10":"entry"},"acf":{"plans":["scale"],"is_featured":false,"download_source":"none","mothership_slug":"","download_url":""},"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.9.6.2 - aioseo.com -->\n\t<meta name=\"description\" content=\"Payment disputes aren\u2019t a pleasant experience for anyone. 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This can make the prospect of chargeback and dispute resolution particularly disheartening. If you\u2019ve just received your first, then you may be unsure what to do next.<\/p>","content":[{"type":"text","data":"As a business, you want to keep your customers happy. This can make the prospect of chargeback and dispute resolution particularly disheartening. If you\u2019ve just received your first, then you may be unsure what to do next."}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/paragraph","render":"<p>Payment disputes aren\u2019t a pleasant experience for any business owner. Fortunately, there are ways to manage these disagreements and resolve them as quickly as possible, hopefully while retaining your customers.&nbsp;<\/p>","content":[{"type":"text","data":"Payment disputes aren\u2019t a pleasant experience for any business owner. Fortunately, there are ways to manage these disagreements and resolve them as quickly as possible, hopefully while retaining your customers.&nbsp;"}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/paragraph","render":"<p>In this post, we\u2019ll look at what chargebacks are and why they happen. We\u2019ll then share a four-step plan for resolving payment disputes, so you can move onto more positive matters. Let's get started!<\/p>","content":[{"type":"text","data":"In this post, we\u2019ll look at what chargebacks are and why they happen. We\u2019ll then share a four-step plan for resolving payment disputes, so you can move onto more positive matters. Let's get started!"}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/heading","render":"<h2 class=\"wp-block-heading\">Understanding Membership Chargebacks and Why They Occur<\/h2>","content":"Verst\u00e4ndnis von Mitgliedschaftsr\u00fcckbuchungen und warum sie vorkommen","data":[],"style":{"align":"left","parent_style":{},"header":"h2","fontSize":"27px"}},{"type":"core\/paragraph","render":"<p>A chargeback or payment dispute occurs when a customer contacts their bank and requests a refund for a transaction made on their card. <a href=\"https:\/\/memberpress.com\/docs\/choosing-your-gateways\/\" target=\"_blank\" rel=\"noreferrer noopener\">Your payment gateway<\/a> or merchant will then notify you about the issue. If you believe the chargeback is invalid, you\u2019ll have a period of time to refute the claim.&nbsp;<\/p>","content":[{"type":"text","data":"A chargeback or payment dispute occurs when a customer contacts their bank and requests a refund for a transaction made on their card. <a href=\"https:\/\/memberpress.com\/docs\/choosing-your-gateways\/\" target=\"_blank\" rel=\"noreferrer noopener\">Your payment gateway<\/a> or merchant will then notify you about the issue. If you believe the chargeback is invalid, you\u2019ll have a period of time to refute the claim.&nbsp;"}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/paragraph","render":"<p>If the customer wins the dispute, then the value of the transaction will be deducted from your account and returned to them. You may also have to pay a fee to your merchant or payment gateway.<\/p>","content":[{"type":"text","data":"If the customer wins the dispute, then the value of the transaction will be deducted from your account and returned to them. You may also have to pay a fee to your merchant or payment gateway."}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/paragraph","render":"<p>There are many reasons why a customer may initiate a payment dispute. They have the <a href=\"https:\/\/www.ftc.gov\/enforcement\/statutes\/fair-credit-billing-act\" target=\"_blank\" rel=\"noreferrer noopener\">legal right<\/a> to request a chargeback when the product or service isn't as described, or in the event of fraud. For example, someone may hack into a customer's PayPal account and purchase a product without the account holder's consent.<\/p>","content":[{"type":"text","data":"There are many reasons why a customer may initiate a payment dispute. They have the <a href=\"https:\/\/www.ftc.gov\/enforcement\/statutes\/fair-credit-billing-act\" target=\"_blank\" rel=\"noreferrer noopener\">legal right<\/a> to request a chargeback when the product or service isn't as described, or in the event of fraud. For example, someone may hack into a customer's PayPal account and purchase a product without the account holder's consent."}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/paragraph","render":"<p>These are legitimate reasons to request a chargeback. However, in this article, we\u2019ll focus on their misuse. Even if you offer a <a href=\"https:\/\/memberpress.com\/how-to-handle-refunds-in-your-membership-site\/\" target=\"_blank\" rel=\"noreferrer noopener\">refund policy<\/a>, some unscrupulous customers may initiate a payment dispute if they\u2019re unhappy with your product or service.<\/p>","content":[{"type":"text","data":"These are legitimate reasons to request a chargeback. However, in this article, we\u2019ll focus on their misuse. Even if you offer a <a href=\"https:\/\/memberpress.com\/how-to-handle-refunds-in-your-membership-site\/\" target=\"_blank\" rel=\"noreferrer noopener\">refund policy<\/a>, some unscrupulous customers may initiate a payment dispute if they\u2019re unhappy with your product or service."}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/paragraph","render":"<p>Other customers may resort to lying about payment fraud. You may even encounter the occasional shopper who receives their products or services as promised but doesn\u2019t want to pay.&nbsp;<\/p>","content":[{"type":"text","data":"Other customers may resort to lying about payment fraud. You may even encounter the occasional shopper who receives their products or services as promised but doesn\u2019t want to pay.&nbsp;"}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/paragraph","render":"<p>Illegitimate chargebacks, sometimes referred to as \"friendly fraud\", are on the rise. According to a report by <a href=\"https:\/\/risk.lexisnexis.com\/insights-resources\/research\/2019-true-cost-of-fraud-study-e-commerce-retail-edition\" target=\"_blank\" rel=\"noreferrer noopener\">legal research specialists at LexisNexis<\/a>, the average number of fraudulent attempts to dispute payments per month has risen by 128 percent since 2018. The same report found that up to 43 percent of fraud losses can be attributed to friendly fraud.&nbsp;<\/p>","content":[{"type":"text","data":"Illegitimate chargebacks, sometimes referred to as \"friendly fraud\", are on the rise. According to a report by <a href=\"https:\/\/risk.lexisnexis.com\/insights-resources\/research\/2019-true-cost-of-fraud-study-e-commerce-retail-edition\" target=\"_blank\" rel=\"noreferrer noopener\">legal research specialists at LexisNexis<\/a>, the average number of fraudulent attempts to dispute payments per month has risen by 128 percent since 2018. The same report found that up to 43 percent of fraud losses can be attributed to friendly fraud.&nbsp;"}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/paragraph","render":"<p>Simply being unhappy with their customer experience doesn\u2019t give someone the legal right to initiate a Mastercard or <a href=\"https:\/\/payabl.com\/news\/mastercard-and-visa-chargeback-rules-and-processes\" target=\"_blank\" rel=\"noreferrer noopener\" title=\"\">Visa chargeback<\/a> with their bank. If you suspect a customer is making an illegitimate claim, then you have the right to dispute it.<\/p>","content":[{"type":"text","data":"Simply being unhappy with their customer experience doesn\u2019t give someone the legal right to initiate a Mastercard or <a href=\"https:\/\/payabl.com\/news\/mastercard-and-visa-chargeback-rules-and-processes\" target=\"_blank\" rel=\"noreferrer noopener\" title=\"\">Visa chargeback<\/a> with their bank. If you suspect a customer is making an illegitimate claim, then you have the right to dispute it."}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/heading","render":"<h2 class=\"wp-block-heading\">How You Should Handle Chargeback and Dispute Resolution (4 Key Steps)<\/h2>","content":"Wie Sie mit R\u00fcckbuchungen und Streitbeilegung umgehen sollten (4 wichtige Schritte)","data":[],"style":{"align":"left","parent_style":{},"header":"h2","fontSize":"27px"}},{"type":"core\/paragraph","render":"<p>Unfortunately, chargebacks are part of running a successful business. With this in mind, here is our four-step plan for resolving payment disputes as painlessly as possible.<\/p>","content":[{"type":"text","data":"Unfortunately, chargebacks are part of running a successful business. With this in mind, here is our four-step plan for resolving payment disputes as painlessly as possible."}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/heading","render":"<h3 class=\"wp-block-heading\">Step 1: Do Your Research&nbsp;<\/h3>","content":"Schritt 1: Recherchieren Sie&nbsp;","data":[],"style":{"align":"left","parent_style":{},"header":"h3","fontSize":"21px"}},{"type":"core\/paragraph","render":"<p>The first step is gathering as much information about the disputed transaction as possible. In particular, you should look for evidence that the customer received their product or accessed the purchased service.&nbsp;<\/p>","content":[{"type":"text","data":"The first step is gathering as much information about the disputed transaction as possible. In particular, you should look for evidence that the customer received their product or accessed the purchased service.&nbsp;"}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/paragraph","render":"<p>For physical products, this might involve checking the delivery tracking ID. For virtual products and services, this step can be more complex.<\/p>","content":[{"type":"text","data":"For physical products, this might involve checking the delivery tracking ID. For virtual products and services, this step can be more complex."}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/paragraph","render":"<p>If you\u2019re using any tracking or analytics software, you can look for evidence of engagement. This might involve proof that the customer has visited your website, logged into their account, or opened emails sent to their address. <\/p>","content":[{"type":"text","data":"If you\u2019re using any tracking or analytics software, you can look for evidence of engagement. This might involve proof that the customer has visited your website, logged into their account, or opened emails sent to their address. "}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/paragraph","render":"<p>If you can prove that the customer opened their <em>account activation <\/em>email, then this is valuable evidence that they received access to your site as promised.<\/p>","content":[{"type":"text","data":"If you can prove that the customer opened their <em>account activation <\/em>email, then this is valuable evidence that they received access to your site as promised."}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/paragraph","render":"<p>You can also check any software that you use to create or deliver your digital goods. For example, <a href=\"https:\/\/memberpress.com\/\" target=\"_blank\" rel=\"noreferrer noopener\" title=\"https:\/\/memberpress.com\/\">MemberPress<\/a> records every membership transaction automatically:<\/p>","content":[{"type":"text","data":"You can also check any software that you use to create or deliver your digital goods. For example, <a href=\"https:\/\/memberpress.com\/\" target=\"_blank\" rel=\"noreferrer noopener\" title=\"https:\/\/memberpress.com\/\">MemberPress<\/a> records every membership transaction automatically:"}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/image","render":"<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2020\/11\/memberpress-membership-transactions.png\" alt=\"The MemberPress dashboard transactions screen.\" class=\"wp-image-24253\"\/><\/figure>\n<\/div>","content":"https:\/\/memberpress.com\/wp-content\/uploads\/2020\/11\/memberpress-membership-transactions.png","data":{"alt":"The MemberPress dashboard transactions screen.","src":"https:\/\/memberpress.com\/wp-content\/uploads\/2020\/11\/memberpress-membership-transactions.png","align":"center"},"style":{"width":2698,"height":1284,"align":"center","parent_style":{},"sizeSlug":"full","alignSelf":"center"}},{"type":"core\/paragraph","render":"<p>You can view detailed information about each transaction by navigating to <em>MemberPress &gt; Transactions<\/em>. This includes the transaction ID, date and time, and the user(s) involved.&nbsp;<\/p>","content":[{"type":"text","data":"You can view detailed information about each transaction by navigating to <em>MemberPress &gt; Transactions<\/em>. This includes the transaction ID, date and time, and the user(s) involved.&nbsp;"}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/heading","render":"<h3 class=\"wp-block-heading\">Step 2: Contact the Customer<\/h3>","content":"Schritt 2: Kontaktaufnahme mit dem Kunden","data":[],"style":{"align":"left","parent_style":{},"header":"h3","fontSize":"21px"}},{"type":"core\/paragraph","render":"<p>Your research may indicate that the customer is a victim of fraud. In this scenario, it\u2019s best to accept the dispute. While it\u2019s frustrating to lose out on a sale <em>and<\/em> incur additional merchant-imposed feeds, it\u2019s not worth risking the bad publicity.&nbsp;<\/p>","content":[{"type":"text","data":"Your research may indicate that the customer is a victim of fraud. In this scenario, it\u2019s best to accept the dispute. While it\u2019s frustrating to lose out on a sale <em>and<\/em> incur additional merchant-imposed feeds, it\u2019s not worth risking the bad publicity.&nbsp;"}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/paragraph","render":"<p>In the age of <a href=\"https:\/\/memberpress.com\/choose-social-media-platforms\/\" target=\"_blank\" rel=\"noreferrer noopener\" title=\"How to Choose Which Social Media Platforms to Use\">social media<\/a> and <a href=\"https:\/\/memberpress.com\/can-user-reviews-really-help-hurt-your-online-business\/\" target=\"_blank\" rel=\"noreferrer noopener\" title=\"Can User Reviews Really Help\/Hurt Your Online Business?\">third-party review sites<\/a>, a single disgruntled customer can inflict serious damage to your reputation. By dealing with <em>legitimate <\/em>payment disputes in an efficient, professional manner, you\u2019re presenting your business in a positive light. This may lead to actual sales in the future.<\/p>","content":[{"type":"text","data":"In the age of <a href=\"https:\/\/memberpress.com\/choose-social-media-platforms\/\" target=\"_blank\" rel=\"noreferrer noopener\" title=\"How to Choose Which Social Media Platforms to Use\">social media<\/a> and <a href=\"https:\/\/memberpress.com\/can-user-reviews-really-help-hurt-your-online-business\/\" target=\"_blank\" rel=\"noreferrer noopener\" title=\"Can User Reviews Really Help\/Hurt Your Online Business?\">third-party review sites<\/a>, a single disgruntled customer can inflict serious damage to your reputation. By dealing with <em>legitimate <\/em>payment disputes in an efficient, professional manner, you\u2019re presenting your business in a positive light. This may lead to actual sales in the future."}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/paragraph","render":"<p>However, let\u2019s assume that your research suggests this isn\u2019t a legitimate chargeback. In this case, it\u2019s usually worth contacting the customer directly. You can politely explain that you\u2019ve researched their transaction and believe you have ample evidence to disprove their claim.&nbsp;<\/p>","content":[{"type":"text","data":"However, let\u2019s assume that your research suggests this isn\u2019t a legitimate chargeback. In this case, it\u2019s usually worth contacting the customer directly. You can politely explain that you\u2019ve researched their transaction and believe you have ample evidence to disprove their claim.&nbsp;"}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/paragraph","render":"<p>For a customer who <em>knows<\/em> their claim is fraudulent, this may convince them to drop the dispute. Alternatively, they may respond in a way that casts doubt on their claim or even outright incriminates them. This can be valuable evidence to help strengthen your case.<\/p>","content":[{"type":"text","data":"For a customer who <em>knows<\/em> their claim is fraudulent, this may convince them to drop the dispute. Alternatively, they may respond in a way that casts doubt on their claim or even outright incriminates them. This can be valuable evidence to help strengthen your case."}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/paragraph","render":"<p>Regardless of how this interaction plays out, it\u2019s important to keep things polite and professional. Even if your correspondence doesn\u2019t seem particularly interesting, you should also keep careful records of all communications just in case.<\/p>","content":[{"type":"text","data":"Regardless of how this interaction plays out, it\u2019s important to keep things polite and professional. Even if your correspondence doesn\u2019t seem particularly interesting, you should also keep careful records of all communications just in case."}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/heading","render":"<h3 class=\"wp-block-heading\">Step 3: Respond to the Dispute<\/h3>","content":"Schritt 3: Reagieren Sie auf den Streitfall","data":[],"style":{"align":"left","parent_style":{},"header":"h3","fontSize":"21px"}},{"type":"core\/paragraph","render":"<p>Every merchant and payment gateway has their own procedures for responding to chargebacks. However, they\u2019ll typically ask you to write a statement that clearly describes the situation, and to provide supporting documents.&nbsp;<\/p>","content":[{"type":"text","data":"Every merchant and payment gateway has their own procedures for responding to chargebacks. However, they\u2019ll typically ask you to write a statement that clearly describes the situation, and to provide supporting documents.&nbsp;"}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/paragraph","render":"<p>Wherever possible, you should include documentation that proves the customer received what they were promised. For physical products, this usually involves proof of postage and delivery. For digital products, this can include screenshots or PDFs.<\/p>","content":[{"type":"text","data":"Wherever possible, you should include documentation that proves the customer received what they were promised. For physical products, this usually involves proof of postage and delivery. For digital products, this can include screenshots or PDFs."}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/paragraph","render":"<p>It\u2019s also a smart move to provide a copy of your refund policy, if offered. This can prove the customer had another way to recover their money if they were unhappy with the product or service.<\/p>","content":[{"type":"text","data":"It\u2019s also a smart move to provide a copy of your refund policy, if offered. This can prove the customer had another way to recover their money if they were unhappy with the product or service."}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/heading","render":"<h3 class=\"wp-block-heading\">Step 4: Be Patient and Accept the Outcome of the Dispute<\/h3>","content":"Schritt 4: Seien Sie geduldig und akzeptieren Sie das Ergebnis des Streits","data":[],"style":{"align":"left","parent_style":{},"header":"h3","fontSize":"21px"}},{"type":"core\/paragraph","render":"<p>After submitting your evidence, your payment gateway or merchant will put your case to the customer\u2019s bank. Unfortunately, there\u2019s no guarantee you\u2019ll win.&nbsp;<\/p>","content":[{"type":"text","data":"After submitting your evidence, your payment gateway or merchant will put your case to the customer\u2019s bank. Unfortunately, there\u2019s no guarantee you\u2019ll win.&nbsp;"}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/paragraph","render":"<p>Even if you submit ample evidence, there are considerable consumer protection laws in place. If you lose the dispute, then it\u2019s best to return the buyer\u2019s funds and pay any additional fees promptly. <\/p>","content":[{"type":"text","data":"Even if you submit ample evidence, there are considerable consumer protection laws in place. If you lose the dispute, then it\u2019s best to return the buyer\u2019s funds and pay any additional fees promptly. "}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/paragraph","render":"<p>This helps you avoid any further negative consequences, including the bad publicity associated with being branded a late payer. It also means you can close this unpleasant chapter and move onto more positive things.<\/p>","content":[{"type":"text","data":"This helps you avoid any further negative consequences, including the bad publicity associated with being branded a late payer. It also means you can close this unpleasant chapter and move onto more positive things."}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/paragraph","render":"<p>If the dispute involved any kind of membership or subscription service, then you may want to close the customer\u2019s account. MemberPress users can <a href=\"https:\/\/memberpress.com\/docs\/canceling-subscriptions\/\" target=\"_blank\" rel=\"noreferrer noopener\">revoke a customer\u2019s membership<\/a> at any time by navigating to <em>Membership &gt; Members. <\/em>You can then find the member associated with the dispute and delete their account.<\/p>","content":[{"type":"text","data":"If the dispute involved any kind of membership or subscription service, then you may want to close the customer\u2019s account. MemberPress users can <a href=\"https:\/\/memberpress.com\/docs\/canceling-subscriptions\/\" target=\"_blank\" rel=\"noreferrer noopener\">revoke a customer\u2019s membership<\/a> at any time by navigating to <em>Membership &gt; Members. <\/em>You can then find the member associated with the dispute and delete their account."}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/paragraph","render":"<p>Sometimes, you may want to preserve the customer\u2019s account for your records. In this scenario, you can simply change their login details. If you decide to do so, remember to change the associated email address, too. This ensures the customer cannot regain access to their account by resetting their password.<\/p>","content":[{"type":"text","data":"Sometimes, you may want to preserve the customer\u2019s account for your records. In this scenario, you can simply change their login details. If you decide to do so, remember to change the associated email address, too. This ensures the customer cannot regain access to their account by resetting their password."}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/heading","render":"<h2 class=\"wp-block-heading\">Conclusion&nbsp;<\/h2>","content":"Schlussfolgerung&nbsp;","data":[],"style":{"align":"left","parent_style":{},"header":"h2","fontSize":"27px"}},{"type":"core\/paragraph","render":"<p>No one likes dealing with unhappy customers. However, as the old saying goes, you can\u2019t please all people, all the time. Some chargebacks and payment disputes are inevitable, and some may not even be your fault.&nbsp;<\/p>","content":[{"type":"text","data":"No one likes dealing with unhappy customers. However, as the old saying goes, you can\u2019t please all people, all the time. Some chargebacks and payment disputes are inevitable, and some may not even be your fault.&nbsp;"}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/paragraph","render":"<p>If you receive a dispute that you believe is illegitimate, our four-step plan can help you resolve it as quickly as possible:<\/p>","content":[{"type":"text","data":"If you receive a dispute that you believe is illegitimate, our four-step plan can help you resolve it as quickly as possible:"}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/list","render":"<ol class=\"wp-block-list\">\n<li>Do your research.<\/li>\n\n\n\n<li>Contact the customer.<\/li>\n\n\n\n<li>Respond to the dispute.<\/li>\n\n\n\n<li>Be patient and accept the outcome.&nbsp;<\/li>\n<\/ol>","content":"<ol class=\"wp-block-list\">\n<li>Stellen Sie Nachforschungen an.<\/li>\n\n\n\n<li>Kontaktieren Sie den Kunden.<\/li>\n\n\n\n<li>Reagieren Sie auf den Streitfall.<\/li>\n\n\n\n<li>Seien Sie geduldig und akzeptieren Sie das Ergebnis.&nbsp;<\/li>\n<\/ol>","listItemData":[{"type":"core\/list-item","render":"<li>Do your research.<\/li>","content":"Stellen Sie Nachforschungen an.","data":{"text":"Do your research."},"style":{"parent_style":{}}},{"type":"core\/list-item","render":"<li>Contact the customer.<\/li>","content":"Kontaktieren Sie den Kunden.","data":{"text":"Contact the customer."},"style":{"parent_style":{}}},{"type":"core\/list-item","render":"<li>Respond to the dispute.<\/li>","content":"Reagieren Sie auf den Streitfall.","data":{"text":"Respond to the dispute."},"style":{"parent_style":{}}},{"type":"core\/list-item","render":"<li>Be patient and accept the outcome.&nbsp;<\/li>","content":"Seien Sie geduldig und akzeptieren Sie das Ergebnis.&nbsp;","data":{"text":"Be patient and accept the outcome.&nbsp;"},"style":{"parent_style":{}}}],"data":{"listType":"ordered"},"style":{"parent_style":{}}},{"type":"core\/paragraph","render":"<p>Do you have any questions about how to handle chargeback and dispute resolution? Ask away in the comments section below!<\/p>","content":[{"type":"text","data":"Do you have any questions about how to handle chargeback and dispute resolution? Ask away in the comments section below!"}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}}],"app_access":{"can_access":true,"restrict_message":null},"_links":{"self":[{"href":"https:\/\/memberpress.com\/de\/wp-json\/wp\/v2\/posts\/24252","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/memberpress.com\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/memberpress.com\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/memberpress.com\/de\/wp-json\/wp\/v2\/users\/76756"}],"replies":[{"embeddable":true,"href":"https:\/\/memberpress.com\/de\/wp-json\/wp\/v2\/comments?post=24252"}],"version-history":[{"count":2,"href":"https:\/\/memberpress.com\/de\/wp-json\/wp\/v2\/posts\/24252\/revisions"}],"predecessor-version":[{"id":69516,"href":"https:\/\/memberpress.com\/de\/wp-json\/wp\/v2\/posts\/24252\/revisions\/69516"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/memberpress.com\/de\/wp-json\/wp\/v2\/media\/24339"}],"wp:attachment":[{"href":"https:\/\/memberpress.com\/de\/wp-json\/wp\/v2\/media?parent=24252"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/memberpress.com\/de\/wp-json\/wp\/v2\/categories?post=24252"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/memberpress.com\/de\/wp-json\/wp\/v2\/tags?post=24252"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}