{"id":60977,"date":"2024-02-13T06:35:01","date_gmt":"2024-02-13T11:35:01","guid":{"rendered":"https:\/\/memberpress.com\/docs\/offline-gateway\/"},"modified":"2025-10-27T09:48:26","modified_gmt":"2025-10-27T13:48:26","slug":"offline-gateway","status":"publish","type":"ht_kb","link":"https:\/\/memberpress.com\/es\/docs\/offline-gateway\/","title":{"rendered":"Configuraci\u00f3n y resoluci\u00f3n de problemas con una puerta de enlace sin conexi\u00f3n"},"content":{"rendered":"<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\"><strong>Nota:<\/strong>\u00a0Esta integraci\u00f3n de pago est\u00e1 disponible para MemberPress\u00a0<strong>Crecimiento<\/strong>\u00a0y\u00a0<strong>Escala<\/strong>\u00a0miembros del plan. Si est\u00e1s suscrito al plan \u00abLaunch\u00bb, puedes pasar a los planes \u00abGrowth\u00bb y \u00abScale\u00bb. Para hacerlo, haz clic en el\u00a0<strong>Plan de cambio<\/strong>\u00a0enlace en su\u00a0<a href=\"https:\/\/memberpress.com\/account\/subscriptions\/\"><strong>p\u00e1gina de la cuenta<\/strong><\/a>.<\/p>\n\n\n\n<div class=\"callout\">\n<p id=\"top\"><strong><u> Cubierto en este art\u00edculo:<\/u><\/strong><\/p>\n<ul>\n<li><a href=\"#vid\">Instrucciones de configuraci\u00f3n de v\u00eddeo<\/a><\/li>\n<li><a href=\"#settings\">Lista detallada de los ajustes de la puerta de enlace<\/a><\/li>\n<li><a href=\"#test\">C\u00f3mo probar su pasarela sin conexi\u00f3n<\/a><\/li>\n<li><a href=\"#refund\">C\u00f3mo tramitar una devoluci\u00f3n<\/a><\/li>\n<li><a href=\"#issues\">Pasarela<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"vid\">Resumen en v\u00eddeo<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><iframe src=\"\/\/www.youtube.com\/embed\/Fd9JJJzoBQ8?enablejsapi=1\" width=\"640\" height=\"360\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><br \/><\/iframe><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">De qu\u00e9 trata este v\u00eddeo:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>0:00 \u2013 0:35<\/strong>&nbsp;- Introducci\u00f3n y adici\u00f3n de la nueva opci\u00f3n de pasarela.<\/li>\n\n\n\n<li><strong>0:35 \u2013 2:35<\/strong>&nbsp;- Nombrar el Gateway y comprender otras configuraciones.<\/li>\n\n\n\n<li><strong>2:15 \u2013 3:54<\/strong>&nbsp;- A\u00f1adir m\u00e1s instrucciones de la pasarela con el mensaje personalizado utilizando el shortcode: <\/li>\n<\/ul>\n\n\n\n<pre class=\"wp-block-code\"><code>[mepr-offline-instructions gateway_id=\"abc-123\"]<\/code><\/pre>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>3:54 - Fin<\/strong>&nbsp;- Guardar todos los ajustes e instrucciones adicionales para utilizar el ajuste \"El administrador debe completar manualmente las transacciones\" para la pasarela fuera de l\u00ednea.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"settings\">Lista detallada de los ajustes de la puerta de enlace<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A continuaci\u00f3n encontrar\u00e1s explicaciones sobre cada uno de los ajustes disponibles para tu pasarela Stripe, que te servir\u00e1n de referencia tanto durante como despu\u00e9s de haber configurado la pasarela:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Nombre<\/strong> - El nombre que ver\u00e1n los usuarios al elegir esta opci\u00f3n de pasarela durante el registro.<\/li>\n\n\n\n<li><strong>Pasarela<\/strong> - Debe estar configurado como \"Pago sin conexi\u00f3n\" y no se mostrar\u00e1 en la interfaz.<\/li>\n\n\n\n<li><strong>ID<\/strong> - ID de su pasarela utilizado en la base de datos y que debe introducirse si se importan suscripciones para esta pasarela como se indica a continuaci\u00f3n <a href=\"http:\/\/docs.memberpress.com\/article\/50-automatically-recurring-subscriptions\" target=\"_blank\" rel=\"noopener\">aqu\u00ed<\/a>.<\/li>\n\n\n\n<li><strong>Mostrar etiqueta de pago<\/strong> - Cuando est\u00e1 marcada o desmarcada, mostrar\u00e1 u ocultar\u00e1 el Nombre que introdujo para esta opci\u00f3n de puerta de enlace.<\/li>\n\n\n\n<li><strong>Mostrar icono de pago<\/strong> - Cuando est\u00e1 marcada o desmarcada, mostrar\u00e1 u ocultar\u00e1 los s\u00edmbolos de Tarjeta de Cr\u00e9dito Stripe para esta opci\u00f3n de pasarela.<\/li>\n\n\n\n<li><strong>Mostrar descripci\u00f3n del pago<\/strong> - Cuando est\u00e1 marcada o desmarcada, mostrar\u00e1 u ocultar\u00e1 la descripci\u00f3n de esta opci\u00f3n de puerta de enlace.<\/li>\n\n\n\n<li><strong>El administrador debe completar manualmente las transacciones<\/strong> - Marque esta opci\u00f3n para forzar la finalizaci\u00f3n por parte del administrador de todas las transacciones a trav\u00e9s de esta pasarela offline. Si no se marca, todas las transacciones se completar\u00e1n autom\u00e1ticamente por s\u00ed solas.<\/li>\n\n\n\n<li><strong>Enviar correo electr\u00f3nico de bienvenida cuando se activa \"El administrador debe completar manualmente las transacciones\".<\/strong> - Esta opci\u00f3n forzar\u00e1 que el email de Bienvenida sea enviado al usuario despu\u00e9s de que se registre, incluso si tienes activada la opci\u00f3n de Completar Transacciones Manualmente. Esto es \u00fatil si desea que sus miembros tengan su informaci\u00f3n de bienvenida&nbsp;<strong>-&nbsp;<\/strong> o quiz\u00e1 hayas incluido algunas instrucciones de pago sin conexi\u00f3n en el correo electr\u00f3nico de bienvenida, etc.<\/li>\n\n\n\n<li><strong>No cancelar el plan antiguo en las actualizaciones cuando \"El administrador debe completar manualmente las transacciones\" est\u00e1 activado - <\/strong>Si la opci\u00f3n \"El administrador debe completar manualmente las transacciones\" est\u00e1 activada, esta opci\u00f3n mantendr\u00e1 activo el plan de afiliaci\u00f3n antiguo cuando un usuario actualice (o reduzca) su afiliaci\u00f3n hasta que el administrador complete las transacciones. Esto evita que el usuario pierda el acceso mientras espera a que el administrador complete manualmente la transacci\u00f3n de actualizaci\u00f3n\/desactualizaci\u00f3n.<\/li>\n\n\n\n<li><strong style=\"background-color: initial;\">Descripci\u00f3n<\/strong> - Utilice este cuadro de texto para introducir cualquier informaci\u00f3n adicional que pueda ser necesaria para recibir pagos a trav\u00e9s de esta pasarela offline. Puede tratarse de instrucciones de env\u00edo, datos bancarios para el pago directo, etc. Lo que introduzca aqu\u00ed aparecer\u00e1 debajo de la opci\u00f3n de pasarela (si est\u00e1 seleccionada) en la p\u00e1gina de registro. <strong style=\"background-color: initial;\">Nota:<\/strong>&nbsp;El cuadro de texto admite nuevas l\u00edneas.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"test\">C\u00f3mo probar su pasarela sin conexi\u00f3n<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Para probar la configuraci\u00f3n de su pasarela offline, simplemente visite la p\u00e1gina de registro mientras est\u00e1 desconectado como administrador y realice el proceso de registro como un usuario normal. Si ha seleccionado la opci\u00f3n \"El administrador debe completar manualmente las transacciones\" para esta pasarela, puede ver el v\u00eddeo anterior a partir del minuto 3:54.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Gesti\u00f3n de pagos y suscripciones fuera de l\u00ednea<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Los pagos y suscripciones creados con la pasarela offline deben gestionarse manualmente. En este caso, no hay comunicaci\u00f3n con ning\u00fan sistema de pago offline que pueda estar utilizando. Por lo tanto, no hay forma de que MemberPress realice un seguimiento autom\u00e1tico de los cambios.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cuando sus usuarios se suscriban a una suscripci\u00f3n por primera vez, MemberPress generar\u00e1 un archivo <strong><a href=\"https:\/\/memberpress.com\/es\/docs\/using-the-transactions-page\/\" target=\"_blank\" rel=\"noopener\" title=\"\">transacci\u00f3n<\/a><\/strong>. En caso de que la suscripci\u00f3n se realice para la membres\u00eda recurrente, MemberPress tambi\u00e9n crear\u00e1 un <strong><a href=\"https:\/\/memberpress.com\/es\/docs\/using-the-subscriptions-page\/\" target=\"_blank\" rel=\"noopener\" title=\"\">suscripci\u00f3n<\/a><\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si activa la funci\u00f3n <strong>El administrador debe completar manualmente las transacciones<\/strong> deber\u00e1 completar la transacci\u00f3n manualmente. Esto significa que una vez que reciba el pago fuera de l\u00ednea, tendr\u00e1 que navegar a la p\u00e1gina de Transacciones. Aqu\u00ed, deber\u00e1 buscar la transacci\u00f3n generada al registrarse y cambiar la transacci\u00f3n <strong>Estado <\/strong>a <strong>Complete<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Suscripciones \u00fanicas<\/strong> s\u00f3lo tienen <strong>una transacci\u00f3n<\/strong>. Esta transacci\u00f3n se genera en el momento de la inscripci\u00f3n, y la suscripci\u00f3n expirar\u00e1 cuando expire la transacci\u00f3n. Por consiguiente, hay <strong>sin necesidad de acciones adicionales<\/strong> en este caso (aparte de completar la transacci\u00f3n como se ha mencionado anteriormente). <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Por otro lado, <strong>suscripciones peri\u00f3dicas<\/strong> tienen una suscripci\u00f3n y <strong>transacciones m\u00faltiples<\/strong> asociada a la suscripci\u00f3n. De forma similar a las suscripciones \u00fanicas, la transacci\u00f3n inicial tambi\u00e9n se crea para las suscripciones peri\u00f3dicas en el momento del registro. <strong>Cada renovaci\u00f3n requerir\u00e1 una transacci\u00f3n adicional<\/strong>. Cuando se utiliza una pasarela de pago offline, estos <strong>las transacciones de renovaci\u00f3n no se generar\u00e1n autom\u00e1ticamente<\/strong>. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Por lo tanto, cada vez que reciba un pago fuera de l\u00ednea para la suscripci\u00f3n peri\u00f3dica, deber\u00e1 <strong><a href=\"https:\/\/memberpress.com\/es\/docs\/manual-transactions\/\" target=\"_blank\" rel=\"noopener\" title=\"\">crear una transacci\u00f3n manualmente<\/a><\/strong> y asignarlo a la suscripci\u00f3n en cuesti\u00f3n.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"refund\">C\u00f3mo tramitar las devoluciones<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Con esta pasarela, el reembolso tendr\u00eda que realizarse sin conexi\u00f3n a trav\u00e9s del m\u00e9todo que prefieras. Una vez que hayas enviado el dinero a reembolsar, aseg\u00farate de buscar la transacci\u00f3n asociada a ese usuario y marcarla como \"reembolsada\".<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"issues\">Pasarela<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si ha seguido las instrucciones de esta p\u00e1gina&nbsp;<br><em style=\"background-color: initial;\">exactamente<\/em>&nbsp;para configurar su pasarela, entonces deber\u00eda funcionar correctamente. Por lo tanto, si usted est\u00e1 notando problemas con su puerta de enlace, es probable que est\u00e9 relacionado con uno de los elementos que se enumeran a continuaci\u00f3n. Tambi\u00e9n hemos incluido lo que debe hacer si usted est\u00e1 viendo estos problemas.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Sus usuarios est\u00e1n viendo este error antes de llegar a la pantalla de pago:&nbsp;<\/strong><b style=\"font-style: italic;\">ERROR M\u00e9todo de pago no v\u00e1lido.&nbsp;<\/b>\u2013<em>&nbsp;<\/em>Esto significa probablemente que ha activado <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-EN8cRt3i0E-1.png\">Personalizar los m\u00e9todos de pago<\/a> y dej\u00f3 esta opci\u00f3n de puerta de enlace&nbsp;<em>sin marcar.<\/em>&nbsp;Para solucionar esto, simplemente desmarque la opci\u00f3n Personalizar m\u00e9todos de pago por completo, o si lo necesita para desactivar otras opciones de pasarela para su membres\u00eda, aseg\u00farese de marcar esta opci\u00f3n de pasarela.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u00bfAyuda?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u00bfSigues teniendo problemas con tu pasarela Offline?&nbsp;<br><strong style=\"background-color: initial;\">-&nbsp;<\/strong><em style=\"background-color: initial;\">incluso despu\u00e9s de<\/em>&nbsp;\u00bfrevisando las soluciones expuestas en la secci\u00f3n de Problemas con el portal? No hay problema, env\u00edenos <a href=\"https:\/\/memberpress.com\/es\/support\/\">un ticket de soporte<\/a> con una breve descripci\u00f3n de su problema y lo que ha encontrado en sus pruebas hasta el momento.&nbsp;<em style=\"background-color: initial;\">Por favor,<\/em>&nbsp;no nos env\u00ede un ticket de soporte hasta que haya seguido las instrucciones de la secci\u00f3n Problemas de Gateway lo mejor que pueda... le pediremos que revise esas cosas si su problema se parece a alguno de los puntos listados.&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Covered in this article: Video Setup Instructions Detailed List of Gateway Settings How to Test Your Offline Gateway How to Process a Refund Gateway Issues Video Overview What this video covers: Detailed List of Gateway Settings Below you&#8217;ll find explanations for every setting that you can find for your Stripe Gateway as a reference for [&hellip;]<\/p>\n","protected":false},"author":62252,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","footnotes":""},"ht-kb-category":[1276],"ht-kb-tag":[],"class_list":["post-60977","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-offline-gateway","entry","has-post-thumbnail"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.2 - aioseo.com -->\n\t<meta name=\"description\" content=\"Note: This payment integration is available to MemberPress Growth and Scale plan members. 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