{"id":61466,"date":"2024-02-13T07:33:16","date_gmt":"2024-02-13T12:33:16","guid":{"rendered":"https:\/\/memberpress.com\/docs\/expiring-access-to-protected-content\/"},"modified":"2025-11-04T20:58:24","modified_gmt":"2025-11-05T01:58:24","slug":"expiring-access-to-protected-content","status":"publish","type":"ht_kb","link":"https:\/\/memberpress.com\/es\/docs\/expiring-access-to-protected-content\/","title":{"rendered":"Expiraci\u00f3n del acceso de los usuarios a contenidos protegidos"},"content":{"rendered":"

Before understanding how to expire a user\u2019s access to your site\u2019s protected content, you need to understand how MemberPress grants access to your users.\u00a0<\/p>\n\n\n\n

Esto puede parecer demasiado simple, pero es importante entenderlo.\u00a0<\/p>\n\n\n\n

MemberPress permite a sus usuarios acceder a sus contenidos protegidos siempre que hayan completado una transacci\u00f3n activa (es decir, que no haya caducado) para la suscripci\u00f3n correcta.\u00a0<\/strong><\/em><\/p>\n\n\n\n

Now, with that basic understanding, below you will find instructions on how to expire or revoke access to MemberPress\u2019 two types of subscriptions.
Nota: estas instrucciones son para\u00a0permanentemente\u00a0<\/strong>revocar el acceso a la suscripci\u00f3n deseada, pero el usuario podr\u00e1 volver a suscribirse a la misma u otra suscripci\u00f3n.\u00a0<\/em><\/p>\n\n\n\n

\n\tNota importante: <\/strong>The instructions below will NOT work if the user\u2019s subscription is still within it\u2019s first 24 hours. If that is the case and you want to revoke access, you need to simply delete the user\u2019s subscription and associated transactions as applicable.\u00a0<\/p>\n\n\n\n

Suscripciones peri\u00f3dicas autom\u00e1ticas<\/h2>\n\n\n\n

Para cancelar o revocar el acceso a una suscripci\u00f3n peri\u00f3dica autom\u00e1tica, siga estos pasos\u00a0
(<\/em>Nota: cancelar una suscripci\u00f3n, editar o reembolsar la transacci\u00f3n por separado no revocar\u00e1 el acceso de forma permanente.<\/em>:<\/p>\n\n\n\n

Paso 1: Cancelar la suscripci\u00f3n<\/h4>\n\n\n\n

To cancel the user\u2019s subscription, simply follow these steps:<\/p>\n\n\n\n

    \n
  1. Vaya a la p\u00e1gina WordPress Dashboard > MemberPress > Subscriptions.<\/li>\n\n\n\n
  2. Make sure that you are in the \u2018Recurring\u2019 tab (Non-Recurring subscriptions cannot be cancelled).<\/li>\n\n\n\n
  3. Busque la Suscripci\u00f3n utilizando la herramienta de B\u00fasqueda de la p\u00e1gina, o navegando.\u00a0<\/li>\n\n\n\n
  4. Hover over the unique Subscription ID for the Subscription in the \u2018Subscription\u2019 column.<\/li>\n\n\n\n
  5. Compruebe que est\u00e1 cancelando el\u00a0correcto\u00a0<\/em>Suscripci\u00f3n (este proceso es irreversible).<\/li>\n\n\n\n
  6. Click the \u2018Cancel\u2019 Link.<\/li>\n\n\n\n
  7. Click \u2018OK\u2019 on the Pop-up after verifying you are cancelling the correct subscription.<\/li>\n<\/ol>\n\n\n\n

    Helpful hint: if you would like to refund the user\u2019s latest transaction AND cancel their subscription at the same time, please checkout the steps outlined\u00a0aqu\u00ed<\/a> in the \u2018Through the Subscriptions Page\u2019 subsection (click the\u00a0\u2018Refund & Cancel\u2019 link in step 5 instead of clicking the \u2018Refund\u2019 link \u2013 doing this will mean not needing to follow the refund process explained below on this page).<\/em><\/p>\n\n\n\n

    Step 2: Refunding or Editing the User\u2019s Latest Transaction<\/h4>\n\n\n\n

    Si en el proceso de revocar el acceso, tambi\u00e9n desea reembolsar su \u00faltima transacci\u00f3n, siga estos pasos:<\/strong><\/p>\n\n\n\n

      \n
    1. Vaya a la p\u00e1gina WordPress Dashboard > MemberPress > Subscriptions.<\/li>\n\n\n\n
    2. Again, make sure that you are in the \u2018Recurring\u2019 tab\u00a0<\/li>\n\n\n\n
    3. Busque la Suscripci\u00f3n utilizando la herramienta de B\u00fasqueda de la p\u00e1gina, o navegando.\u00a0<\/li>\n\n\n\n
    4. Hover over the unique Subscription ID for the Subscription in the \u2018Subscription\u2019 column.<\/li>\n\n\n\n
    5. Compruebe que ha encontrado el\u00a0correcto\u00a0<\/em>Suscripci\u00f3n.<\/li>\n\n\n\n
    6. Click the \u2018View Txns\u2019 Link.<\/li>\n\n\n\n
    7. Hover over the unique\u00a0Transaction\u00a0ID for the Transaction you would like to refund in the \u2018Transaction\u2019 column.<\/li>\n\n\n\n
    8. Click the \u2018Refund\u2019\u00a0Link.<\/li>\n\n\n\n
    9. Click \u2018OK\u2019 on the Pop-up after verifying you are refunding the correct subscription.<\/li>\n<\/ol>\n\n\n\n

      If you don\u2019t want to offer a refund, then please simply follow these steps:<\/strong><\/p>\n\n\n\n

        \n
      1. Vaya a la p\u00e1gina WordPress Dashboard > MemberPress > Subscriptions.<\/li>\n\n\n\n
      2. Again, make sure that you are in the \u2018Recurring\u2019 tab\u00a0<\/li>\n\n\n\n
      3. Busque la Suscripci\u00f3n utilizando la herramienta de B\u00fasqueda de la p\u00e1gina, o navegando.\u00a0<\/li>\n\n\n\n
      4. Hover over the unique Subscription ID for the Subscription in the \u2018Subscription\u2019 column.<\/li>\n\n\n\n
      5. Compruebe que ha encontrado el\u00a0correcto\u00a0<\/em>Suscripci\u00f3n.<\/li>\n\n\n\n
      6. Click the \u2018View Txns\u2019 Link.<\/li>\n\n\n\n
      7. Hover over the unique\u00a0Transaction\u00a0ID for the Transaction in the \u2018Transaction\u2019 column.<\/li>\n\n\n\n
      8. Click the \u2018Edit\u2019\u00a0Link.<\/li>\n\n\n\n
      9. On the Edit page, scroll down until you find the \u2018Expiration Date (UTC\/GMT)\u2019 option, and here, make the expiration date any date in the past.<\/li>\n\n\n\n
      10. Finally, click the \u2018Update\u2019 button to save these changes.\u00a0<\/li>\n<\/ol>\n\n\n\n

        Suscripciones no peri\u00f3dicas (pago \u00fanico)<\/a><\/h2>\n\n\n\n

        Para cancelar o revocar el acceso a una suscripci\u00f3n peri\u00f3dica autom\u00e1tica, siga estos pasos\u00a0
        (Nota: si tiene\u00a0<\/i>        dar acceso a un usuario manualmente<\/em><\/a>, then you\u2019ll simply need to follow the steps above in the \u201c<\/i>If you don\u2019t want to offer a refund \u2026\u201d subsection above)<\/em>:<\/p>\n\n\n\n

          \n
        1. Vaya a la p\u00e1gina WordPress Dashboard > MemberPress > Subscriptions.<\/li>\n\n\n\n
        2. Make sure that you are in the \u2018Non-Recurring\u2019 tab\u00a0<\/li>\n\n\n\n
        3. Busque la Suscripci\u00f3n utilizando la herramienta de B\u00fasqueda de la p\u00e1gina, o navegando.\u00a0<\/li>\n\n\n\n
        4. Hover over the unique Subscription ID for the Subscription in the \u2018Subscription\u2019 column.<\/li>\n\n\n\n
        5. Compruebe que ha encontrado el\u00a0correcto\u00a0<\/em>Suscripci\u00f3n.<\/li>\n\n\n\n
        6. Click the \u2018View Txns\u2019 Link.<\/li>\n\n\n\n
        7. Hover over the unique\u00a0Transaction\u00a0ID for the Transaction in the \u2018Transaction\u2019 column.<\/li>\n\n\n\n
        8. Click the \u2018Edit\u2019\u00a0Link.<\/li>\n\n\n\n
        9. On the Edit page, scroll down until you find the \u2018Expiration Date (UTC\/GMT)\u2019 option, and here, make the expiration date any date in the past.<\/li>\n\n\n\n
        10. Finally, click the \u2018Update\u2019 button to save these changes.\u00a0<\/li>\n<\/ol>\n\n\n\n

          Verificaci\u00f3n de<\/h2>\n\n\n\n

          To verify that you have correctly expired or revoked access for a user\u2019s subscription, simply go to your WordPress Dashboard > MemberPress > Subscriptions > search for the user\u2019s subscription > then make sure that you see a red \u2018No\u2019 under the \u2018Active\u2019 column like shown here:<\/p>\n\n\n\n

          \"\"\/<\/figure>\n\n\n\n

          <\/p>","protected":false},"excerpt":{"rendered":"

          Before understanding how to expire a user\u2019s access to your site\u2019s protected content, you need to understand how MemberPress grants access to your users.\u00a0 This may seem overly simple, but it is important to understand!\u00a0 MemberPress grants your users access to your protected content based on them having a completed, active (meaning non-expired) transaction for [\u2026]<\/p>\n","protected":false},"author":62252,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","footnotes":""},"ht-kb-category":[1319],"ht-kb-tag":[],"class_list":["post-61466","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-subscriptions-and-transactions","entry","has-post-thumbnail"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t