{"id":61469,"date":"2024-02-13T07:33:29","date_gmt":"2024-02-13T12:33:29","guid":{"rendered":"https:\/\/memberpress.com\/docs\/refunding-a-transaction\/"},"modified":"2024-06-12T09:43:12","modified_gmt":"2024-06-12T13:43:12","slug":"refunding-a-transaction","status":"publish","type":"ht_kb","link":"https:\/\/memberpress.com\/es\/docs\/refunding-a-transaction\/","title":{"rendered":"Reembolso de una transacci\u00f3n"},"content":{"rendered":"<p><iframe src=\"https:\/\/www.youtube.com\/embed\/B-qvzLygsPM?enablejsapi=1\" width=\"640\" height=\"360\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><br \/>\n<\/iframe><\/p>\n<p>En MemberPress, s\u00f3lo hay <em> una forma correcta\u00a0<\/em>to refund a user\u2019s transaction, but you can process the refund in two areas.<\/p>\n<h2>Pasos detallados<\/h2>\n<h4>A trav\u00e9s de la p\u00e1gina de suscripciones<\/h4>\n<p><em>(\u00datil si se reembolsa una transacci\u00f3n que forma parte de una suscripci\u00f3n que se repite autom\u00e1ticamente)<\/em><\/p>\n<ol>\n<li>Vaya a la p\u00e1gina WordPress Dashboard &gt; MemberPress &gt; Subscriptions.<\/li>\n<li>For an automatically recurring subscription, make sure that you are in the \u2018Recurring\u2019 tab or for a non-recurring (one-time payment) subscription in the \u2018Non-Recurring\u2019 tab.<\/li>\n<li>Busque la Suscripci\u00f3n utilizando la herramienta de b\u00fasqueda de la p\u00e1gina o navegando.<\/li>\n<li>Hover over the unique Subscription ID for the Subscription in the \u2018Subscription\u2019 column.<\/li>\n<li>Compruebe que ha encontrado el\u00a0<em>correcto\u00a0<\/em>Suscripci\u00f3n.<\/li>\n<li>Click the \u2018View Txns\u2019 Link.<\/li>\n<li>Hover over the unique\u00a0Transaction\u00a0ID for the Transaction you would like to refund in the \u2018Transaction\u2019 column.<\/li>\n<li>Click the \u2018Refund\u2019\u00a0Link.<\/li>\n<li>Click \u2018OK\u2019 on the Pop-up after verifying you are canceling the correct subscription.<\/li>\n<\/ol>\n<p><i style=\"background-color: initial;\">Special note: if the Transaction is also associated with an active Subscription that you would like to cancel, then click the \u2018Refund & Cancel\u2019 link in step 5 instead of clicking the \u2018Refund\u2019 link.<\/i><\/p>\n<h4>A trav\u00e9s de la p\u00e1gina de transacciones<\/h4>\n<p><em>(\u00datil si se reembolsa una sola transacci\u00f3n <u>no<\/u> asociado a un\u00a0<\/em><em style=\"background-color: initial;\">suscripci\u00f3n peri\u00f3dica autom\u00e1tica)<\/em><\/p>\n<ol>\n<li>Vaya al Panel de WordPress &gt; MemberPress &gt; P\u00e1gina de transacciones.<\/li>\n<li>Busque la transacci\u00f3n utilizando la herramienta de b\u00fasqueda de la p\u00e1gina o navegando.<\/li>\n<li>Hover over the unique Transaction ID for the Transaction in the \u2018Transaction\u2019 column.<\/li>\n<li>Compruebe que est\u00e1 reembolsando el\u00a0<em>correcto\u00a0<\/em>Transacci\u00f3n (este proceso es irreversible).<\/li>\n<li>Click the \u2018Refund\u2019 Link.<\/li>\n<li>Click \u2018OK\u2019 on the Pop-up after verifying you are canceling the correct subscription.<i style=\"background-color: initial;\">\u00a0<\/i><\/li>\n<\/ol>\n<p><i style=\"background-color: initial;\">Special note: if the Transaction is also associated with an active Subscription that you would like to cancel, then click the \u2018Refund & Cancel\u2019 link in step 5 instead of clicking the \u2018Refund\u2019 link.<\/i><\/p>\n<h2>Breve descripci\u00f3n<\/h2>\n<p>If you have already found the user\u2019s Transaction, as explained in the steps above, you can review this gif for how to refund a Transaction correctly:<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/Screen20recording202017-01-1720at2003115720PM.gif\" \/><\/p>\n<h2>Requisitos t\u00e9cnicos<\/h2>\n<p>Su pasarela debe estar configurada correctamente para que este proceso funcione correctamente.<\/p>\n<p>Si utiliza PayPal Est\u00e1ndar como pasarela, el Modo Avanzado debe estar correctamente configurado para utilizar esta funcionalidad de MemberPress. Para revisar la configuraci\u00f3n del Modo Avanzado en PayPal Est\u00e1ndar, por favor visite <a href=\"http:\/\/docs.memberpress.com\/article\/33-paypal-standard\">esta p\u00e1gina<\/a>.<\/p>\n<p>Si utiliza Authorize.net como pasarela de pago, no es posible realizar reembolsos a trav\u00e9s de MemberPress. En su lugar, tendr\u00e1 que ir a su cuenta de Authorize.net para iniciar un reembolso.<\/p>\n<p class=\"callout\"><strong>TENGA EN CUENTA<\/strong>: Cada reembolso realizado a trav\u00e9s de MemberPress o de la pasarela de pago provocar\u00e1 una p\u00e9rdida de acceso, ya que la transacci\u00f3n se marcar\u00e1 como <em>Reembolsado<\/em> en MemberPress.<strong> If you want a user to have access even after a refund is completed, you\u2019d need to manually mark that transaction as<\/strong><strong> <em>Complete<\/em><\/strong> de nuevo una vez efectuado el reembolso.<\/p>","protected":false},"excerpt":{"rendered":"<p>Aprenda a reembolsar una transacci\u00f3n en MemberPress con nuestra gu\u00eda detallada paso a paso. Garantice transacciones fluidas y la satisfacci\u00f3n del cliente.<\/p>","protected":false},"author":62252,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","footnotes":""},"ht-kb-category":[1319],"ht-kb-tag":[1403],"class_list":["post-61469","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-subscriptions-and-transactions","ht_kb_tag-pro-rate-cancellations","entry","has-post-thumbnail"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Learn how to refund a transaction in MemberPress with our detailed step-by-step guide. 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