{"id":61526,"date":"2024-02-13T07:38:34","date_gmt":"2024-02-13T12:38:34","guid":{"rendered":"https:\/\/memberpress.com\/docs\/why-is-user-unauthorized\/"},"modified":"2026-09-21T11:18:47","modified_gmt":"2026-09-21T15:18:47","slug":"why-is-user-unauthorized","status":"publish","type":"ht_kb","link":"https:\/\/memberpress.com\/es\/docs\/why-is-user-unauthorized\/","title":{"rendered":"\u00bfQu\u00e9 hacer cuando el usuario no puede acceder al contenido?"},"content":{"rendered":"<p>\n\t Si descubre que sus usuarios le informan de que no acceden a sus contenidos protegidos cuando creen que deber\u00edan hacerlo, hay un par de cosas que puede comprobar.&nbsp;<\/p>\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\"><strong>Nota:<\/strong> El carrito de la compra de MemberPress se encuentra actualmente en fase beta. Es posible que algunas etiquetas y pasos de tu sitio web difieran ligeramente de lo que se indica en este documento. En la versi\u00f3n 1.14 y posteriores de MemberPress, <strong>Afiliaciones<\/strong> aparece como <strong>Productos<\/strong> en el panel de control de WordPress. M\u00e1s informaci\u00f3n en el <strong><a href=\"https:\/\/memberpress.com\/es\/docs\/memberpress-cart-overview\/\" target=\"_blank\" rel=\"noopener\">Descripci\u00f3n general del carrito MemberPress<\/a><\/strong>.<\/p>\n\n<p>\n\t Antes de repasar las listas que figuran a continuaci\u00f3n <em>muy recomendable <\/em>utilizando el <a href=\"https:\/\/wordpress.org\/plugins\/user-switching\/\" target=\"_blank\" rel=\"noopener\">Plugin de cambio de usuario<\/a> para comprobar el acceso de tu usuario. Es una forma sencilla de verificar a qu\u00e9 tiene acceso exactamente el usuario sin tener que pedirle la contrase\u00f1a.&nbsp;<\/p><p>\n\t Una vez comprobado que efectivamente el usuario no puede acceder al contenido que deber\u00eda, aqu\u00ed tiene dos listas de elementos que debe comprobar:<\/p><p>\n\t <u><strong>Puntos principales que debe comprobar: cosas que deber\u00eda poder hacer f\u00e1cilmente por s\u00ed mismo.<\/strong><\/u><\/p><ul>\n\t\n<li>Comprueba que el usuario tenga una suscripci\u00f3n activa. Para ello, debes consultar la p\u00e1gina MemberPress &gt; Suscripciones; en la columna \u2018Activo\u2019 deber\u00eda aparecer un \u00abS\u00ed\u00bb en verde.&nbsp;<\/li>\t\n<li>Comprueba que hayas configurado correctamente la regla para el contenido mencionado. Debes asegurarte de que, en la p\u00e1gina de edici\u00f3n de la regla, hayas seleccionado correctamente la suscripci\u00f3n que ha adquirido el usuario (junto con cualquier otra suscripci\u00f3n).<\/li>\t\n<li>Verifique si hay alg\u00fan goteo o caducidad establecidos en la regla que protege el contenido. Si el usuario est\u00e1 fuera de esas ventanas, no tendr\u00e1 acceso.<\/li>\t\n<li>Compruebe si hay conflictos de normas como se explica <a href=\"https:\/\/memberpress.com\/es\/docs\/avoiding-rule-conflicts\/\" target=\"_blank\" rel=\"noopener\">aqu\u00ed<\/a> \u2013 es decir, dos reglas que protegen el mismo contenido. Lo m\u00e1s habitual es que una regla del tipo \u2018todo el contenido\u2019, \u2018todas las p\u00e1ginas\u2019, \u2018todas las entradas\u2019, etc., provoque este tipo de conflicto.&nbsp;<\/li><li>Si no tienes reglas, prueba a a\u00f1adir una, siempre puedes borrarla despu\u00e9s si se resuelve el problema. Para obtener m\u00e1s informaci\u00f3n, consulte: <a href=\"https:\/\/memberpress.com\/es\/docs\/why-are-all-my-pages-locked-if-i-have-no-rules\/\">\u00bfPor qu\u00e9 est\u00e1n todas mis p\u00e1ginas bloqueadas si no tengo reglas?<\/a><\/li><\/ul><p>\n\t <strong><u>Elementos secundarios que deben comprobarse<\/u><u> - puede requerir la ayuda de su anfitri\u00f3n o desarrollador<\/u><\/strong><\/p><ul>\n\t\n<li>Encabezados HTTP de almacenamiento en cach\u00e9 del navegador. El usuario visita una p\u00e1gina protegida y un complemento de almacenamiento en cach\u00e9 indica al navegador que guarde esa p\u00e1gina en cach\u00e9 (para que, si la visita en el futuro, se le muestre lo mismo que est\u00e1 viendo ahora). As\u00ed, el usuario inicia sesi\u00f3n o se registra, vuelve a la p\u00e1gina protegida y el navegador le muestra la versi\u00f3n almacenada en cach\u00e9 de la p\u00e1gina en lugar de buscar una nueva versi\u00f3n ahora que ha iniciado sesi\u00f3n. Esto suele resolverse desactivando el almacenamiento en cach\u00e9 de p\u00e1ginas completas en la configuraci\u00f3n de tu complemento de almacenamiento en cach\u00e9. El navegador solo deber\u00eda almacenar en cach\u00e9 elementos est\u00e1ticos como CSS, JS, im\u00e1genes, fuentes, etc.&nbsp;<\/li>\t\n<li>www vs no www. Las cookies de inicio de sesi\u00f3n de WordPress son buenas bajo www o no www - pero <em>no para ambos<\/em>. As\u00ed pues, si el usuario inicia sesi\u00f3n mediante una URL \u00abwww\u00bb y luego navega a una p\u00e1gina que no lleva \u00abwww\u00bb, WordPress considerar\u00e1 que ha cerrado la sesi\u00f3n. Por lo general, esto se soluciona a\u00f1adiendo una redirecci\u00f3n en el archivo .htaccess para forzar el uso de una u otra.<\/li>\t\n<li>http vs https - similar al punto anterior, excepto que las cookies de inicio de sesi\u00f3n s\u00f3lo son buenas bajo http o https - <em>pero no ambos<\/em>. Si el usuario inicia sesi\u00f3n a trav\u00e9s de https y, a continuaci\u00f3n, accede a una URL http, se considerar\u00e1 que ha cerrado la sesi\u00f3n de nuevo. Si tienes un certificado SSL\/TLS (https) en tu sitio web, se recomienda utilizar https en todo el sitio. El <a href=\"https:\/\/wordpress.org\/plugins\/really-simple-ssl\/\" target=\"_blank\" rel=\"noopener\">Plugin SSL realmente sencillo<\/a> Es ideal para eso. Eso s\u00ed, aseg\u00farate de actualizar las URL de tus webhooks o IPN para que utilicen https en la pasarela, si actualmente est\u00e1n configuradas para usar http.<\/li><\/ul>","protected":false},"excerpt":{"rendered":"<p>If you are finding that your users are reporting not getting access to your protected content when they believe that they should, there are a couple of things that you can check.&nbsp; Before going over the lists below, we highly recommend using the User Switching plugin to check your user&#8217;s access. 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