{"id":61526,"date":"2024-02-13T07:38:34","date_gmt":"2024-02-13T12:38:34","guid":{"rendered":"https:\/\/memberpress.com\/docs\/why-is-user-unauthorized\/"},"modified":"2024-02-13T17:19:02","modified_gmt":"2024-02-13T22:19:02","slug":"why-is-user-unauthorized","status":"publish","type":"ht_kb","link":"https:\/\/memberpress.com\/es\/docs\/why-is-user-unauthorized\/","title":{"rendered":"\u00bfQu\u00e9 hacer cuando el usuario no puede acceder al contenido?"},"content":{"rendered":"<p>\n\t Si descubre que sus usuarios le informan de que no acceden a sus contenidos protegidos cuando creen que deber\u00edan hacerlo, hay un par de cosas que puede comprobar.\u00a0<\/p>\n<p>\n\t Antes de repasar las listas que figuran a continuaci\u00f3n <em>muy recomendable <\/em>utilizando el <a href=\"https:\/\/wordpress.org\/plugins\/user-switching\/\" target=\"_blank\" rel=\"noopener\">Plugin de cambio de usuario<\/a> to check your user\u2019s access. This is a seamless way to verify what exactly the user is getting access to without asking for their password.\u00a0<\/p>\n<p>\n\t Una vez comprobado que efectivamente el usuario no puede acceder al contenido que deber\u00eda, aqu\u00ed tiene dos listas de elementos que debe comprobar:<\/p>\n<p>\n\t <u><strong>Puntos principales que debe comprobar: cosas que deber\u00eda poder hacer f\u00e1cilmente por s\u00ed mismo.<\/strong><\/u><\/p>\n<ul>\n<li>Verify that the user has an active subscription. This should be checked on the MemberPress > Subscriptions page and under the active column you will see a green \u2018Yes\u2019.\u00a0<\/li>\n<li>Verify that you have correctly set up your rule for the content in mention. You need to make sure that on your Rule\u2019s edit page, you have correctly selected the Membership that the user has purchased (along with any other Memberships).<\/li>\n<li>Verifique si hay alg\u00fan goteo o caducidad establecidos en la regla que protege el contenido. Si el usuario est\u00e1 fuera de esas ventanas, no tendr\u00e1 acceso.<\/li>\n<li>Compruebe si hay conflictos de normas como se explica <a href=\"https:\/\/memberpress.com\/es\/docs\/avoiding-rule-conflicts\/\" target=\"_blank\" rel=\"noopener\">aqu\u00ed<\/a> \u2013 meaning two rules protecting the same piece of content. Most commonly having an \u2018all content\u2019, \u2018all pages\u2019, \u2018all posts\u2019 etc. type rule can cause such a conflict.\u00a0<\/li>\n<li>Si no tienes reglas, prueba a a\u00f1adir una, siempre puedes borrarla despu\u00e9s si se resuelve el problema. Para obtener m\u00e1s informaci\u00f3n, consulte: <a href=\"https:\/\/memberpress.com\/es\/docs\/why-are-all-my-pages-locked-if-i-have-no-rules\/\">\u00bfPor qu\u00e9 est\u00e1n todas mis p\u00e1ginas bloqueadas si no tengo reglas?<\/a><\/li>\n<\/ul>\n<p>\n\t <strong><u>Elementos secundarios que deben comprobarse<\/u><u> - puede requerir la ayuda de su anfitri\u00f3n o desarrollador<\/u><\/strong><\/p>\n<ul>\n<li>HTTP browser caching headers. User visits a protected page, and a caching plugin tells the browser to cache that page (if visited in the future, show the user the same thing they\u2019re seeing now). So the user logs in or registers, goes back to the protected page, and the browser shows them the cached version of the page instead of looking for a new version now that they\u2019re logged in. This can usually be resolved by disabling full page browser caching in your caching plugin\u2019s configuration. Only static items like CSS, JS, images, fonts , etc. should be cached by the browser.\u00a0<\/li>\n<li>www vs no www. Las cookies de inicio de sesi\u00f3n de WordPress son buenas bajo www o no www - pero <em>no para ambos<\/em>. So if the user logs in under www URL, then browses to a page that is non-www \u2013 they\u2019ll be seen by WordPress as logged out. Putting a .htaccess redirect to force one or the other usually fixes this.<\/li>\n<li>http vs https - similar al punto anterior, excepto que las cookies de inicio de sesi\u00f3n s\u00f3lo son buenas bajo http o https - <em>pero no ambos<\/em>. If the user logs in under https \u2013 then browses to an http URL \u2013 they\u2019ll be seen as logged out again. If you have an SSL\/TLS certificate (https) on your site, it\u2019s recommended to go full https on the entire site. The <a href=\"https:\/\/wordpress.org\/plugins\/really-simple-ssl\/\" target=\"_blank\" rel=\"noopener\">Plugin SSL realmente sencillo<\/a> is great for that. Be sure to update your Webhook or IPN URL\u2019s to use https at the gateway though, if they\u2019re currently set to use http.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>If you are finding that your users are reporting not getting access to your protected content when they believe that they should, there are a couple of things that you can check.\u00a0 Before going over the lists below, we highly recommend using the User Switching plugin to check your user\u2019s access. This is a seamless [\u2026]<\/p>\n","protected":false},"author":62252,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","footnotes":""},"ht-kb-category":[1322],"ht-kb-tag":[],"class_list":["post-61526","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-protecting-content","entry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"If you are finding that your users are reporting not getting access to your protected content when they believe that they should, there are a couple of things that you can check. 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This is a seamless","twitter:image":"https:\/\/memberpress.com\/wp-content\/uploads\/2022\/10\/mp-icon-RGB_Icon-01.jpg"},"aioseo_meta_data":{"post_id":"61526","title":null,"description":null,"keywords":null,"keyphrases":null,"primary_term":null,"canonical_url":null,"og_title":null,"og_description":null,"og_object_type":"default","og_image_type":"default","og_image_url":null,"og_image_width":null,"og_image_height":null,"og_image_custom_url":null,"og_image_custom_fields":null,"og_video":null,"og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":false,"twitter_card":"default","twitter_image_type":"default","twitter_image_url":null,"twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_title":null,"twitter_description":null,"schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":[],"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":[]},"graphName":"","isEnabled":true},"graphs":[]},"schema_type":"default","schema_type_options":null,"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":null,"robots_max_videopreview":null,"robots_max_imagepreview":"large","priority":null,"frequency":null,"local_seo":null,"seo_analyzer_scan_date":"2026-08-21 01:15:37","breadcrumb_settings":null,"limit_modified_date":false,"reviewed_by":null,"open_ai":null,"ai":null,"created":"2024-02-13 12:38:34","updated":"2026-08-21 01:15:37","focus_keyword":null,"additional_keywords":null,"truseo_locale":null},"aioseo_breadcrumb":"<div class=\"aioseo-breadcrumbs\"><span class=\"aioseo-breadcrumb\">\n\t<a href=\"https:\/\/memberpress.com\/es\" title=\"Home\">Home<\/a>\n<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t<a href=\"https:\/\/memberpress.com\/es\/doc-categories\/general\/\" title=\"General\">General<\/a>\n<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t<a href=\"https:\/\/memberpress.com\/es\/doc-categories\/protecting-content\/\" title=\"Protecting Content\">Protecting Content<\/a>\n<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\tWhat to do When User Can\u2019t Access Content?\n<\/span><\/div>","aioseo_breadcrumb_json":[{"label":"Home","link":"https:\/\/memberpress.com\/es"},{"label":"General","link":"https:\/\/memberpress.com\/es\/doc-categories\/general\/"},{"label":"Protecting Content","link":"https:\/\/memberpress.com\/es\/doc-categories\/protecting-content\/"},{"label":"What to do When User Can\u2019t Access Content?","link":"https:\/\/memberpress.com\/es\/docs\/why-is-user-unauthorized\/"}],"_links":{"self":[{"href":"https:\/\/memberpress.com\/es\/wp-json\/wp\/v2\/ht-kb\/61526","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/memberpress.com\/es\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/memberpress.com\/es\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/memberpress.com\/es\/wp-json\/wp\/v2\/users\/62252"}],"replies":[{"embeddable":true,"href":"https:\/\/memberpress.com\/es\/wp-json\/wp\/v2\/comments?post=61526"}],"version-history":[{"count":0,"href":"https:\/\/memberpress.com\/es\/wp-json\/wp\/v2\/ht-kb\/61526\/revisions"}],"wp:attachment":[{"href":"https:\/\/memberpress.com\/es\/wp-json\/wp\/v2\/media?parent=61526"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/memberpress.com\/es\/wp-json\/wp\/v2\/ht-kb-category?post=61526"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/memberpress.com\/es\/wp-json\/wp\/v2\/ht-kb-tag?post=61526"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}