{"id":61526,"date":"2024-02-13T07:38:34","date_gmt":"2024-02-13T12:38:34","guid":{"rendered":"https:\/\/memberpress.com\/docs\/why-is-user-unauthorized\/"},"modified":"2024-02-13T17:19:02","modified_gmt":"2024-02-13T22:19:02","slug":"why-is-user-unauthorized","status":"publish","type":"ht_kb","link":"https:\/\/memberpress.com\/es\/docs\/why-is-user-unauthorized\/","title":{"rendered":"\u00bfQu\u00e9 hacer cuando el usuario no puede acceder al contenido?"},"content":{"rendered":"<p>\n\t Si descubre que sus usuarios le informan de que no acceden a sus contenidos protegidos cuando creen que deber\u00edan hacerlo, hay un par de cosas que puede comprobar.\u00a0<\/p>\n<p>\n\t Antes de repasar las listas que figuran a continuaci\u00f3n <em>muy recomendable <\/em>utilizando el <a href=\"https:\/\/wordpress.org\/plugins\/user-switching\/\" target=\"_blank\" rel=\"noopener\">Plugin de cambio de usuario<\/a> para comprobar el acceso de su usuario. Es una forma sencilla de verificar a qu\u00e9 tiene acceso exactamente el usuario sin pedirle su contrase\u00f1a.\u00a0<\/p>\n<p>\n\t Una vez comprobado que efectivamente el usuario no puede acceder al contenido que deber\u00eda, aqu\u00ed tiene dos listas de elementos que debe comprobar:<\/p>\n<p>\n\t <u><strong>Puntos principales que debe comprobar: cosas que deber\u00eda poder hacer f\u00e1cilmente por s\u00ed mismo.<\/strong><\/u><\/p>\n<ul>\n<li>Compruebe que el usuario tiene una suscripci\u00f3n activa. Esto debe comprobarse en la p\u00e1gina MemberPress &gt; Suscripciones y debajo de la columna activo ver\u00e1 un \u2018S\u00ed' verde.\u00a0<\/li>\n<li>Verifique que ha configurado correctamente su regla para el contenido en menci\u00f3n. Debe asegurarse de que, en la p\u00e1gina de edici\u00f3n de la regla, ha seleccionado correctamente la suscripci\u00f3n que el usuario ha adquirido (junto con cualquier otra suscripci\u00f3n).<\/li>\n<li>Verifique si hay alg\u00fan goteo o caducidad establecidos en la regla que protege el contenido. Si el usuario est\u00e1 fuera de esas ventanas, no tendr\u00e1 acceso.<\/li>\n<li>Compruebe si hay conflictos de normas como se explica <a href=\"https:\/\/memberpress.com\/es\/docs\/avoiding-rule-conflicts\/\" target=\"_blank\" rel=\"noopener\">aqu\u00ed<\/a> - es decir, dos reglas que protegen el mismo contenido. Lo m\u00e1s habitual es que una regla del tipo \u2018todo el contenido', \u2018todas las p\u00e1ginas', \u2018todas las entradas', etc., pueda provocar un conflicto de este tipo.\u00a0<\/li>\n<li>Si no tienes reglas, prueba a a\u00f1adir una, siempre puedes borrarla despu\u00e9s si se resuelve el problema. Para obtener m\u00e1s informaci\u00f3n, consulte: <a href=\"https:\/\/memberpress.com\/es\/docs\/why-are-all-my-pages-locked-if-i-have-no-rules\/\">\u00bfPor qu\u00e9 est\u00e1n todas mis p\u00e1ginas bloqueadas si no tengo reglas?<\/a><\/li>\n<\/ul>\n<p>\n\t <strong><u>Elementos secundarios que deben comprobarse<\/u><u> - puede requerir la ayuda de su anfitri\u00f3n o desarrollador<\/u><\/strong><\/p>\n<ul>\n<li>Cabeceras de cach\u00e9 del navegador HTTP. El usuario visita una p\u00e1gina protegida, y un plugin de cach\u00e9 le dice al navegador que guarde en cach\u00e9 esa p\u00e1gina (si se visita en el futuro, mostrar al usuario lo mismo que est\u00e1 viendo ahora). As\u00ed que el usuario inicia sesi\u00f3n o se registra, vuelve a la p\u00e1gina protegida, y el navegador le muestra la versi\u00f3n en cach\u00e9 de la p\u00e1gina en lugar de buscar una nueva versi\u00f3n ahora que ha iniciado sesi\u00f3n. Esto puede resolverse normalmente desactivando el almacenamiento en cach\u00e9 del navegador de la p\u00e1gina completa en la configuraci\u00f3n de su plugin de almacenamiento en cach\u00e9. S\u00f3lo los elementos est\u00e1ticos como CSS, JS, im\u00e1genes, fuentes, etc. deben ser cacheados por el navegador.\u00a0<\/li>\n<li>www vs no www. Las cookies de inicio de sesi\u00f3n de WordPress son buenas bajo www o no www - pero <em>no para ambos<\/em>. As\u00ed que si el usuario se registra con una URL www, y luego navega a una p\u00e1gina que no es www - WordPress lo ver\u00e1 como desconectado. Poner una redirecci\u00f3n .htaccess para forzar una u otra suele arreglar esto.<\/li>\n<li>http vs https - similar al punto anterior, excepto que las cookies de inicio de sesi\u00f3n s\u00f3lo son buenas bajo http o https - <em>pero no ambos<\/em>. Si el usuario inicia sesi\u00f3n bajo https - y luego navega a una URL http - ser\u00e1 visto como desconectado de nuevo. Si tiene un certificado SSL\/TLS (https) en su sitio, se recomienda utilizar https en todo el sitio. En <a href=\"https:\/\/wordpress.org\/plugins\/really-simple-ssl\/\" target=\"_blank\" rel=\"noopener\">Plugin SSL realmente sencillo<\/a> es ideal para eso. Aseg\u00farese de actualizar su Webhook o IPN URL para utilizar https en la puerta de enlace, sin embargo, si actualmente est\u00e1n configurados para utilizar http.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>If you are finding that your users are reporting not getting access to your protected content when they believe that they should, there are a couple of things that you can check.\u00a0 Before going over the lists below, we highly recommend using the User Switching plugin to check your user\u2019s access. 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This is a seamless","twitter:image":"https:\/\/memberpress.com\/wp-content\/uploads\/2022\/10\/mp-icon-RGB_Icon-01.jpg"},"aioseo_meta_data":{"post_id":"61526","title":null,"description":null,"keywords":null,"keyphrases":null,"primary_term":null,"canonical_url":null,"og_title":null,"og_description":null,"og_object_type":"default","og_image_type":"default","og_image_url":null,"og_image_width":null,"og_image_height":null,"og_image_custom_url":null,"og_image_custom_fields":null,"og_video":null,"og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":false,"twitter_card":"default","twitter_image_type":"default","twitter_image_url":null,"twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_title":null,"twitter_description":null,"schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":[],"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":[]},"graphName":"","isEnabled":true},"graphs":[]},"schema_type":"default","schema_type_options":null,"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":null,"robots_max_videopreview":null,"robots_max_imagepreview":"large","priority":null,"frequency":null,"local_seo":null,"seo_analyzer_scan_date":"2025-10-09 21:40:28","breadcrumb_settings":null,"limit_modified_date":false,"reviewed_by":null,"open_ai":null,"ai":null,"created":"2024-02-13 12:38:34","updated":"2026-03-03 14:53:49"},"aioseo_breadcrumb":"<div class=\"aioseo-breadcrumbs\"><span class=\"aioseo-breadcrumb\">\n\t<a href=\"https:\/\/memberpress.com\/es\" title=\"Home\">Home<\/a>\n<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t<a href=\"https:\/\/memberpress.com\/es\/doc-categories\/general\/\" title=\"General\">General<\/a>\n<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t<a href=\"https:\/\/memberpress.com\/es\/doc-categories\/protecting-content\/\" title=\"Protecting Content\">Protecting Content<\/a>\n<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\tWhat to do When User Can\u2019t Access Content?\n<\/span><\/div>","aioseo_breadcrumb_json":[{"label":"Home","link":"https:\/\/memberpress.com\/es"},{"label":"General","link":"https:\/\/memberpress.com\/es\/doc-categories\/general\/"},{"label":"Protecting Content","link":"https:\/\/memberpress.com\/es\/doc-categories\/protecting-content\/"},{"label":"What to do When User Can\u2019t Access Content?","link":"https:\/\/memberpress.com\/es\/docs\/why-is-user-unauthorized\/"}],"_links":{"self":[{"href":"https:\/\/memberpress.com\/es\/wp-json\/wp\/v2\/ht-kb\/61526","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/memberpress.com\/es\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/memberpress.com\/es\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/memberpress.com\/es\/wp-json\/wp\/v2\/users\/62252"}],"replies":[{"embeddable":true,"href":"https:\/\/memberpress.com\/es\/wp-json\/wp\/v2\/comments?post=61526"}],"version-history":[{"count":0,"href":"https:\/\/memberpress.com\/es\/wp-json\/wp\/v2\/ht-kb\/61526\/revisions"}],"wp:attachment":[{"href":"https:\/\/memberpress.com\/es\/wp-json\/wp\/v2\/media?parent=61526"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/memberpress.com\/es\/wp-json\/wp\/v2\/ht-kb-category?post=61526"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/memberpress.com\/es\/wp-json\/wp\/v2\/ht-kb-tag?post=61526"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}