{"id":61667,"date":"2024-02-13T07:51:57","date_gmt":"2024-02-13T12:51:57","guid":{"rendered":"https:\/\/memberpress.com\/docs\/how-to-fix-user-subscriptions-after-deleting-a-live-payment-gateway\/"},"modified":"2024-06-26T03:03:01","modified_gmt":"2024-06-26T07:03:01","slug":"how-to-fix-user-subscriptions-after-deleting-a-live-payment-gateway","status":"publish","type":"ht_kb","link":"https:\/\/memberpress.com\/es\/docs\/how-to-fix-user-subscriptions-after-deleting-a-live-payment-gateway\/","title":{"rendered":"C\u00f3mo corregir las suscripciones de usuarios tras eliminar una pasarela de pago activa"},"content":{"rendered":"\n<p>If you have deleted a payment gateway from the <strong>Dashboard > MemberPress > Settings > Payments<\/strong> tab that is currently associated with active, automatically recurring subscriptions, then those subscriptions will not update correctly in MemberPress after the payment occurs on the gateway. This is because the connection between the gateway and MemberPress was deleted when you deleted the payment gateway option.\u00a0<\/p>\n\n\n\n<p>If you have many automatically recurring subscriptions that were connected to the now deleted gateway, here is what you need to do to fix them:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Recreate the gateway following the setup instructions for it. You can find links to setup instructions for any supported payment gateway <a href=\"https:\/\/memberpress.com\/docs\/payments\/\" target=\"_blank\" rel=\"noopener\" title=\"\"><strong>here<\/strong><\/a>. (If you have already recreated the payment gateway, you may skip this step.)<\/li>\n\n\n\n<li>Follow the import instructions <a href=\"https:\/\/memberpress.com\/docs\/automatically-recurring-subscriptions\/\" target=\"_blank\" rel=\"noopener\">here<\/a> to import the subscriptions. In this step, be sure to import them connected with the gateway you recreated in step #1 (or previously).<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\"><strong>Note:<\/strong> You only need the required fields. If you include the optional <strong>id <\/strong>field with the subscription <strong>id<\/strong>, the records will be updated, and step 3 below won't be needed.<\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"3\">\n<li><em>(Optional, but recommended)<\/em>\u00a0Go through the <strong>Dashboard > MemberPress > Subscriptions<\/strong> page and delete all the subscriptions that were connected with the now deleted gateway. You can identify them because under the <em>Gateway <\/em>column on the MemberPress > Subscriptions page; you will see a unique ID number that was associated with your old gateway. For example, you may see something like \u201cpea5pn-8cz\u201d instead of \u201cStripe.\u201d MemberPress forces you to delete these one by one; no mass delete option exists. This will help clean up your site and prevent any confusion in the future for you and other admins.\u00a0<\/li>\n\n\n\n<li><strong>If you are using Stripe<\/strong>, you will also want to run this SQL statement on your database to copy over customer <strong>id <\/strong>numbers.\u00a0 \n<ul class=\"wp-block-list\">\n<li>Replace [wp] (in both places) with your database's unique prefix.\u00a0<\/li>\n\n\n\n<li>Replace [new gateway unique id] with the new gateway's unique identifier.<\/li>\n\n\n\n<li>Replace [old gateway unique id] with the old gateway's unique identifier.<\/li>\n\n\n\n<li>Replace [currency] (in both places) with the currency code you use in all caps. (Example USD).<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<pre class=\"wp-block-preformatted has-background\" style=\"background-color:#f5f5f5\">INSERT INTO [wp]_usermeta(user_id, meta_key, meta_value)\nSELECT user_id, '_mepr_stripe_customer_id_[new gateway unique id]_[currency]' as meta_key, meta_value\nFROM [wp]_usermeta\nWHERE meta_key = '_mepr_stripe_customer_id_[old gateway unique id]_[currency]'<\/pre>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-danger\"><strong>Note:<\/strong> If you do not know how to run SQL queries, or don't feel comfortable doing it yourself, contact our support team, and we will be happy to help.<\/p>\n\n\n\n<p>If you only had a few automatically recurring subscriptions that were connected to the now-deleted gateway, you may find these steps easier to follow:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Recreate the gateway following the setup instructions for it. These can be found <a href=\"https:\/\/docs.memberpress.com\/category\/25-supported-payment-gateways\">here<\/a>.\u00a0(If you have already recreated the payment gateway, you may skip this step.)<\/li>\n\n\n\n<li>Navigate to the MemberPress > Subscriptions page.\u00a0<\/li>\n\n\n\n<li>Find the subscription associated with the old, now deleted gateway.\u00a0<\/li>\n\n\n\n<li>Click edit on the Subscription after hovering over its unique ID.\u00a0<\/li>\n\n\n\n<li>Find the <em>Gateway: <\/em>option, and using the drop-down, select your newly created gateway from step #1 (or that you created previously).<\/li>\n\n\n\n<li>Click the <em>Update<\/em>\u00a0button at the bottom to save.\u00a0<\/li>\n\n\n\n<li>Repeat for every\u00a0automatically recurring subscription connected to the deleted gateway.\u00a0<\/li>\n\n\n\n<li><strong>If you are using Stripe<\/strong>, you will want to make the SQL statement in step 4 in the abovementioned process.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\"><strong>Note:<\/strong>\u00a0One-time subscriptions are NOT affected by deleting the gateway. One-time payments are single transactions. Thus, users have to subscribe again to renew their subscription to the membership. Here, when subscribing again, they can select any gateway available on your site.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you have deleted a payment gateway from the Dashboard > MemberPress > Settings > Payments tab that is currently associated with active, automatically recurring subscriptions, then those subscriptions will not update correctly in MemberPress after the payment occurs on the gateway. This is because the connection between the gateway and MemberPress was deleted when [\u2026]<\/p>\n","protected":false},"author":62252,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","footnotes":""},"ht-kb-category":[1330],"ht-kb-tag":[1388,1387],"class_list":{"0":"post-61667","1":"ht_kb","2":"type-ht_kb","3":"status-publish","4":"format-standard","6":"ht_kb_category-subscription-and-transaction-issues","7":"ht_kb_tag-subcription","8":"ht_kb_tag-subcriptions","9":"entry"},"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.9.5.2 - aioseo.com -->\n\t<meta name=\"description\" content=\"If you have deleted a payment gateway from the Dashboard &gt; MemberPress &gt; Settings &gt; Payments tab that is currently associated with active, automatically recurring subscriptions, then those subscriptions will not update correctly in MemberPress after the payment occurs on the gateway. 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