{"id":61737,"date":"2024-02-13T08:05:28","date_gmt":"2024-02-13T13:05:28","guid":{"rendered":"https:\/\/memberpress.com\/docs\/add-helpscout-ticket-when-a-subscription-gets-cancelled-zapier\/"},"modified":"2024-02-13T17:18:43","modified_gmt":"2024-02-13T22:18:43","slug":"add-helpscout-ticket-when-a-subscription-gets-cancelled-zapier","status":"publish","type":"ht_kb","link":"https:\/\/memberpress.com\/es\/docs\/add-helpscout-ticket-when-a-subscription-gets-cancelled-zapier\/","title":{"rendered":"A\u00f1adir ticket de Help Scout cuando se cancela una Suscripci\u00f3n (Zapier)"},"content":{"rendered":"<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\">\n\t<em><strong>Nota<\/strong><\/em>: Para utilizar esta funcionalidad, primero tendr\u00e1 que integrar Zapier con MemberPress: <a href=\"https:\/\/memberpress.com\/es\/docs\/official-memberpress-zapier-integration\/\">https:\/\/memberpress.com\/docs\/official-memberpress-zapier-integration\/<\/a>\n<\/p>\n<p>\n\t Con el fin de realizar un seguimiento de las suscripciones recurrentes que se han cancelado, es posible que desee crear un ticket para la suscripci\u00f3n cancelada para realizar un seguimiento con el cliente. Zapier se puede utilizar para crear autom\u00e1ticamente un ticket de Help Scout despu\u00e9s de que se haya cancelado una Suscripci\u00f3n. Comencemos con algunos pasos sobre c\u00f3mo hacerlo.\n<\/p>\n<h2>Paso:1 Inicie sesi\u00f3n y comience a crear un Zap<\/h2>\n<p>\n\t Inicie sesi\u00f3n en su cuenta de Zapier y haga clic en el bot\u00f3n \u201cCrear Zap\u201d situado en la esquina superior derecha.\n<\/p>\n<p>\n\t<img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-Y7PV9ivtpJ.png\">\n<\/p>\n<h2>Paso 2: Creaci\u00f3n de un activador MemberPress<\/h2>\n<p>\n\t Busca MemberPress en la barra de b\u00fasqueda y haz clic en \u00e9l cuando lo encuentres.\n<\/p>\n<p>\n\t<img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-EOyDrwt6DH.png\">\n<\/p>\n<p>\n\t A continuaci\u00f3n, haga clic en el bot\u00f3n \n\t<em>Suscripci\u00f3n interrumpida<\/em> Opci\u00f3n de activaci\u00f3n. A continuaci\u00f3n, haga clic en el bot\u00f3n Continuar.\n<\/p>\n<p>\n\t<img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-tr8xINIvs9.png\">\n<\/p>\n<p>\n\t Seleccione su cuenta MemberPress y haga clic en el bot\u00f3n Continuar.\n<\/p>\n<p>\n\t Nota: Si a\u00fan no ha conectado su cuenta MemberPress, haga clic en el\u00a0 \n\t<em>Conectar una cuenta<\/em>\u00a0para conectarlo antes de continuar con este paso.\n<\/p>\n<p>\n\t<img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-R9XRaTflFT.png\">\n<\/p>\n<p>\n\t Pruebe el disparador para que Zapier pueda extraer la \u00faltima suscripci\u00f3n que se ha cancelado en MemberPress. Cuando haya terminado, haga clic en \n\t<em>Contin\u00fae en<\/em>.\n<\/p>\n<p>\n\t<img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-n3ixK7U375.png\">\n<\/p>\n<h2>Paso 3: Creaci\u00f3n de un desencadenante de acci\u00f3n de Help Scout<\/h2>\n<p>\n\t Busca HelpScout y selecci\u00f3nalo en la lista desplegable.\n<\/p>\n<p>\n\t<img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-PPFiTMWFOK.png\">\n<\/p>\n<p>\n\t En la p\u00e1gina siguiente, seleccione el evento Crear conversaci\u00f3n \n\t<em>.\u00a0<\/em>A continuaci\u00f3n, haga clic en el bot\u00f3n Continuar.\n<\/p>\n<p>\n\t<img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-MyZquSHqvI.png\">\n<\/p>\n<p>\n\t A continuaci\u00f3n, haz clic en Conectar cuenta para conectar tu cuenta de Help Scout. Tendr\u00e1s que introducir tus datos de acceso a Help Scout para conectarte.\n<\/p>\n<p>\n\t<img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-FYbNBcUoPt.png\">\n<\/p>\n<p>\n\t Una vez conectado, tu cuenta de Help Scout ser\u00e1 seleccionada por defecto. Haga clic en el bot\u00f3n Continuar\n<\/p>\n<p>\n\t En esta p\u00e1gina, comience a rellenar el \n\t<i style=\"background-color: initial;\"><strong>obligatorio<\/strong><\/i> campos y rellene los campos opcionales que desee a\u00f1adir a la conversaci\u00f3n. Cuando lo haya hecho, haga clic en el bot\u00f3n Continuar para pasar al siguiente paso.\n<\/p>\n<p>\n\t<img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-41vrbyYtoH.png\">\n<\/p>\n<p>\n\t En la p\u00e1gina siguiente, puede realizar una prueba para asegurarse de que todo funciona correctamente. Vuelva a comprobar Help Scout para ver si se ha creado un ticket para la Suscripci\u00f3n detenida.\u00a0\n<\/p>\n<p>\n\t<img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-CL5dcj0DC2.png\">\n<\/p>\n<p>\n\t Una vez que reciba una notificaci\u00f3n de prueba satisfactoria, puede nombrar su zap y hacer clic en el bot\u00f3n Publicar zap para completar la configuraci\u00f3n.\n<\/p>\n<p>\n\t<img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-fYtVoLDOIU.png\">\n<\/p>","protected":false},"excerpt":{"rendered":"<p>In order to keep track of any recurring subscriptions that have been cancelled, you may want to create a ticket for the cancelled subscription to follow up with the customer. Zapier can be used to automatically create a Help Scout ticket after a Subscription has been cancelled. Let\u2019s get started with some steps on how [\u2026]<\/p>\n","protected":false},"author":62252,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","footnotes":""},"ht-kb-category":[1317],"ht-kb-tag":[],"class_list":{"0":"post-61737","1":"ht_kb","2":"type-ht_kb","3":"status-publish","4":"format-standard","6":"ht_kb_category-zapier-integrations","7":"entry","8":"has-post-thumbnail"},"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.9.5.2 - aioseo.com -->\n\t<meta name=\"description\" content=\"Note: In order to utilize this functionality, you will first need to integrate Zapier with MemberPress: https:\/\/memberpress.com\/docs\/official-memberpress-zapier-integration\/ In order to keep track of any recurring subscriptions that have been cancelled, you may want to create a ticket for the cancelled subscription to follow up with the customer. Zapier can be used to automatically create a\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Nikola M\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/memberpress.com\/es\/docs\/add-helpscout-ticket-when-a-subscription-gets-cancelled-zapier\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO Pro (AIOSEO) 4.9.5.2\" \/>\n\t\t<meta property=\"og:locale\" content=\"es_ES\" \/>\n\t\t<meta property=\"og:site_name\" content=\"MemberPress\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Add Help Scout ticket when a Subscription is canceled (Zapier) | MemberPress\" \/>\n\t\t<meta property=\"og:description\" content=\"Note: In order to utilize this functionality, you will first need to integrate Zapier with MemberPress: https:\/\/memberpress.com\/docs\/official-memberpress-zapier-integration\/ In order to keep track of any recurring subscriptions that have been cancelled, you may want to create a ticket for the cancelled subscription to follow up with the customer. 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