{"id":61843,"date":"2024-02-13T08:25:08","date_gmt":"2024-02-13T13:25:08","guid":{"rendered":"https:\/\/memberpress.com\/docs\/send-follow-up-ticket-for-stopped-subscription-with-zendesk-zapier\/"},"modified":"2024-02-13T17:18:39","modified_gmt":"2024-02-13T22:18:39","slug":"send-follow-up-ticket-for-stopped-subscription-with-zendesk-zapier","status":"publish","type":"ht_kb","link":"https:\/\/memberpress.com\/es\/docs\/send-follow-up-ticket-for-stopped-subscription-with-zendesk-zapier\/","title":{"rendered":"Enviar ticket de seguimiento para Suscripci\u00f3n detenida con Zendesk (Zapier)"},"content":{"rendered":"<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\">\n\t <em><strong>Nota<\/strong><\/em>: Para utilizar esta funcionalidad, primero tendr\u00e1 que integrar Zapier con MemberPress: <a href=\"https:\/\/memberpress.com\/es\/docs\/official-memberpress-zapier-integration\/\">https:\/\/memberpress.com\/docs\/official-memberpress-zapier-integration\/<\/a><\/p><p>\n\t A menudo nos preguntan si existe la posibilidad de enviar un ticket de seguimiento en Zendesk cuando una Suscripci\u00f3n se ha detenido. Aqu\u00ed hay algunas instrucciones sobre c\u00f3mo hacer esto posible f\u00e1cilmente usando Zapier para crear un Zap con MemberPress y Zendesk.<\/p><h2>Paso:1 Inicie sesi\u00f3n y comience a crear un Zap<\/h2><p>\n\t Lo primero que debes hacer es iniciar sesi\u00f3n en tu cuenta de Zapier y hacer clic en el bot\u00f3n \u201cCrear Zap\u201d.<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-be7hNwIE1S-3.png\" target=\"_blank\" rel=\"noopener\"><\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-WoUwwa5a4m.png\"><\/p><h2>Paso 2: Creaci\u00f3n de un activador MemberPress<\/h2><p>\n\t Busca MemberPress en la barra de b\u00fasqueda y haz clic en \u00e9l cuando lo encuentres.<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-03pzVFSvt1-3.png\" target=\"_blank\" rel=\"noopener\"><\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-UCUctDIHY6.png\"><\/p><p>\n\t A continuaci\u00f3n, haz clic en la opci\u00f3n \u201cSuscripci\u00f3n cancelada\u201d. Despu\u00e9s, haz clic en el bot\u00f3n \u00abContinuar\u00bb.<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-o6jpsVfrrM.png\" target=\"_blank\" rel=\"noopener\"><\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-KAG27WhYh3.png\"><\/p><p>\n\t Conecta tu cuenta MemberPress si a\u00fan no lo has hecho y haz clic en Continuar.<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-uqD4uvlwzl-4.png\" target=\"_blank\" rel=\"noopener\"><\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-CKHiTgacLz.png\"><\/p><p>\n\t Pruebe el activador para que Zapier pueda extraer una suscripci\u00f3n que se ha cancelado. Cuando haya terminado, haga clic en Continuar.<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-4pmKUypYNo-3.png\" target=\"_blank\" rel=\"noopener\"><\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-G5ZJMlTfDV.png\"><\/p><h2>Paso 3: Crear un activador de acci\u00f3n de Zendesk<\/h2><p>\n\t Busca Zendesk y selecci\u00f3nalo.<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-03JUSBYknC.png\" target=\"_blank\" rel=\"noopener\"><\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-M00h8ZThVE.png\"><\/p><p>\n\t A continuaci\u00f3n, selecciona \u201cCrear ticket\u201d y, despu\u00e9s, haz clic en \u00abContinuar\u00bb.<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-dIMdFxBEqj.png\" target=\"_blank\" rel=\"noopener\"><\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-j83PI377Gt.png\"><\/p><p>\n\t Si a\u00fan no lo has hecho, conecta tu cuenta de Zendesk al Zap y haz clic en Continuar.<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-9dPv0Z33wS.png\" target=\"_blank\" rel=\"noopener\"> <\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-QmbeVPeLnl.png\"><\/p><p>\n\t A continuaci\u00f3n, deber\u00e1 rellenar todos los campos obligatorios y configurar los campos opcionales que desee. En el ejemplo siguiente, el grupo opcional se establece en funci\u00f3n del grupo que recibir\u00e1 el billete, junto con el campo obligatorio.<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-7GbnXqk8UU.png\" target=\"_blank\" rel=\"noopener\"> <\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-GMALSTD9lY.png\"><\/p><p>\n\t Hay otro campo obligatorio que debes rellenar antes de continuar: el campo \u201cPrimer comentario\/Descripci\u00f3n\u201d. Una vez que hayas rellenado todo a tu gusto, haz clic en \u00abContinuar\u00bb.<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-AAcn8FBzvp.png\" target=\"_blank\" rel=\"noopener\"><\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-cRUpSB2efu.png\"><\/p><p>\n\t A continuaci\u00f3n, prueba la acci\u00f3n<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-ChMmWcSTvW.png\" target=\"_blank\" rel=\"noopener\"><\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-kZRFcTi5Wv.png\"><\/p><p>\n\t Compruebe en Zendesk que el ticket se envi\u00f3 correctamente despu\u00e9s de la prueba. El ejemplo siguiente muestra el grupo opcional establecido para que el ticket se env\u00ede a Support.<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-jjoxz0mRKl.png\" target=\"_blank\" rel=\"noopener\"><\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-YOG65T19Nm.png\"><\/p><p>\n\t  Por \u00faltimo, vuelve a Zapier, asigna un nombre a tu Zap y haz clic en el bot\u00f3n \u201cPublicar Zap\u201d.\u00a0<\/p><p>\n\t  \u00a1Enhorabuena, acabas de crear un zap con MemberPress y Zendesk!<\/p>","protected":false},"excerpt":{"rendered":"<p>We are often asked if there is a possibility of sending a follow-up ticket in Zendesk when a Subscription has stopped. Here are some instructions on how to easily make this possible by using Zapier to create a Zap with MemberPress and Zendesk. Step:1 Login and Start Creating a Zap The first thing you will [\u2026]<\/p>\n","protected":false},"author":62252,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","footnotes":""},"ht-kb-category":[1317],"ht-kb-tag":[],"class_list":["post-61843","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-zapier-integrations","entry","has-post-thumbnail"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.9.6.2 - aioseo.com -->\n\t<meta name=\"description\" content=\"Note: In order to utilize this functionality, you will first need to integrate Zapier with MemberPress: https:\/\/memberpress.com\/docs\/official-memberpress-zapier-integration\/ We are often asked if there is a possibility of sending a follow-up ticket in Zendesk when a Subscription has stopped. 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