{"id":62601,"date":"2024-02-13T10:01:07","date_gmt":"2024-02-13T15:01:07","guid":{"rendered":"https:\/\/memberpress.com\/docs\/how-to-manually-change-members-current-plan\/"},"modified":"2024-02-13T17:17:30","modified_gmt":"2024-02-13T22:17:30","slug":"how-to-manually-change-members-current-plan","status":"publish","type":"ht_kb","link":"https:\/\/memberpress.com\/es\/docs\/how-to-manually-change-members-current-plan\/","title":{"rendered":"C\u00f3mo cambiar manualmente el plan actual de los afiliados"},"content":{"rendered":"

\n\tThere may be a time when you want to manually change the membership a member is currently on. This would occur in a case when you perhaps wanted to give them a free upgrade or if you are changing your membership structure and they need to be on a different plan. Below is a description of how you can manually change a customer's current membership under two scenarios \u2013 keeping the price the same and lowering the price (Stripe only).<\/p>

\n\tNota:<\/strong> Este proceso debe utilizarse s\u00f3lo <\/strong>if\u00a0having the customer upgrade or downgrade themselves, or canceling the subscription by either the customer or yourself and then having the customer re-sign up is not an option. Using the built-in upgrade\/downgrade process for MemberPress, or canceling the current subscription and having the customer re-sign up is the easiest and best\u00a0method\u00a0for having the customer change their membership.\u00a0<\/strong><\/p>

Mantener el mismo precio (o afiliaciones no peri\u00f3dicas)<\/h3>

\n\tEsta es la soluci\u00f3n m\u00e1s sencilla y funciona con cualquier pasarela de pago. Cualquier cambio que realice durante el proceso s\u00f3lo afectar\u00e1 a la informaci\u00f3n en MemberPress en su sitio. No actualizar\u00e1 nada en el procesador de pagos (es decir, Stripe o PayPal). Los pagos seguir\u00e1n siendo recogidos y registrados, pero en el procesador de pagos, el cliente permanecer\u00e1 en el plan antiguo.\u00a0<\/p>

    \n\t\n
  1. Find the customer's current membership record in MemberPress->Subscriptions <\/li>\t\n
  2. Hover over the subscription number and click the \u2018Edit' link<\/li>\t\n
  3. En la p\u00e1gina Editar suscripci\u00f3n, cambie el cuadro desplegable de afiliaci\u00f3n por la nueva afiliaci\u00f3n\u00a0<\/li>\t\n
  4. Click the \u2018Update' button to save the changes<\/li>\t\n
  5. Go back to MemberPress->Subscriptons and find the users subscription again<\/li>\t\n
  6. Click on the number under the \u201cTransactions\u201d column\u00a0\n\t\n

    \n\t\t\n\t<\/p><\/li>\t\n

  7. \n\t\n

    \n\t\tHover over the transaction number of the latest transaction and click the \u2018Edit' link\n\t<\/p><\/li>\t\n

  8. \n\t\n

    \n\t\tEn la pantalla de edici\u00f3n de transacciones, cambie tambi\u00e9n la afiliaci\u00f3n por la nueva\n\t<\/p><\/li>\t\n

  9. \n\t\n

    \n\t\tClick \u2018Update' to save the changes\n\t<\/p><\/li><\/ol>

    \n\tEl cliente tendr\u00e1 ahora acceso a los contenidos basados en la nueva afiliaci\u00f3n, pero el precio y los pagos peri\u00f3dicos (si procede) seguir\u00e1n siendo los mismos.\u00a0<\/p>

    Bajar el precio (s\u00f3lo Stripe)<\/h2>

    \n\tAdvertencia: <\/strong>Se trata de un proceso complejo y s\u00f3lo puede utilizarse para bajar el precio. Le recomendamos que, si necesita cambiar el precio, cancele la afiliaci\u00f3n actual del cliente y le pida que se vuelva a dar de alta.<\/strong> ya sea de inmediato (puede crear un cup\u00f3n personalizado para darles la misma fecha de renovaci\u00f3n o un prorrateo en su compra) o cuando expire su plazo actual (recomendado).<\/p>

    \n\tIf you are using Stripe as your payment processor and you also want to change the user's price, you will first need to follow the steps above for \u201cKeep the Price the Same\u201d and then do the following:<\/p>

      \n\t\n
    1. Crear un cup\u00f3n en Stripe que descuente el abono del usuario al nuevo importe.<\/li>\t\n
    2. Find the customer's subscription in Stripe (the easiest way to do this is to copy the subscription number from MemberPress->Subscriptions and paste it in the search bar in Stripe).<\/li>\t\n
    3. Click the \u2018Action' button and then choose \u2018Update Subscription'\u00a0<\/li>\t\n
    4. IMPORTANT: Disable \u2018Prorate Changes' to avoid any issues<\/strong><\/li>\t\n
    5. Click the \u2018Add Coupon' link<\/li>\t\n
    6. Seleccione el cup\u00f3n que ha creado<\/li>\t\n
    7. Guardar los cambios<\/li><\/ol>

      \n\tLa suscripci\u00f3n del cliente seguir\u00e1 ahora los nuevos importes de pago basados en la configuraci\u00f3n que hiciste para el cup\u00f3n. Pero la informaci\u00f3n en MemberPress seguir\u00e1 mostrando el precio original + la nueva suscripci\u00f3n que hayas establecido. Opcionalmente, puede ir a MemberPress en su sitio y actualizar el precio del registro de suscripci\u00f3n si lo desea. Si no lo hace, el cliente seguir\u00e1 viendo el precio antiguo en la p\u00e1gina de su cuenta.\u00a0<\/p>

      Aumentar el precio<\/h2>

      \n\tDue to limitations imposed by payment processors (for legal purposes), there is no easy way to manually increase the price of a membership. For this reason, if you need to increase the price of a member's subscription \u2013 you will need to cancel their current membership and have them sign up again under the higher plan.\u00a0<\/p>","protected":false},"excerpt":{"rendered":"

      There may be a time when you want to manually change the membership a member is currently on. This would occur in a case when you perhaps wanted to give them a free upgrade or if you are changing your membership structure and they need to be on a different plan. Below is a description [\u2026]<\/p>\n","protected":false},"author":62252,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","footnotes":""},"ht-kb-category":[1315],"ht-kb-tag":[],"class_list":{"0":"post-62601","1":"ht_kb","2":"type-ht_kb","3":"status-publish","4":"format-standard","6":"ht_kb_category-how-to","7":"entry","8":"has-post-thumbnail"},"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t