{"id":62601,"date":"2024-02-13T10:01:07","date_gmt":"2024-02-13T15:01:07","guid":{"rendered":"https:\/\/memberpress.com\/docs\/how-to-manually-change-members-current-plan\/"},"modified":"2024-02-13T17:17:30","modified_gmt":"2024-02-13T22:17:30","slug":"how-to-manually-change-members-current-plan","status":"publish","type":"ht_kb","link":"https:\/\/memberpress.com\/es\/docs\/how-to-manually-change-members-current-plan\/","title":{"rendered":"C\u00f3mo cambiar manualmente el plan actual de los afiliados"},"content":{"rendered":"

\n\tThere may be a time when you want to manually change the membership a member is currently on. This would occur in a case when you perhaps wanted to give them a free upgrade or if you are changing your membership structure and they need to be on a different plan. Below is a description of how you can manually change a customer\u2019s current membership under two scenarios \u2013 keeping the price the same and lowering the price (Stripe only).<\/p>

\n\tNota:<\/strong> Este proceso debe utilizarse s\u00f3lo <\/strong>if\u00a0having the customer upgrade or downgrade themselves, or canceling the subscription by either the customer or yourself and then having the customer re-sign up is not an option. Using the built-in upgrade\/downgrade process for MemberPress, or canceling the current subscription and having the customer re-sign up is the easiest and best\u00a0method\u00a0for having the customer change their membership.\u00a0<\/strong><\/p>

Mantener el mismo precio (o afiliaciones no peri\u00f3dicas)<\/h3>

\n\tEsta es la soluci\u00f3n m\u00e1s sencilla y funciona con cualquier pasarela de pago. Cualquier cambio que realice durante el proceso s\u00f3lo afectar\u00e1 a la informaci\u00f3n en MemberPress en su sitio. No actualizar\u00e1 nada en el procesador de pagos (es decir, Stripe o PayPal). Los pagos seguir\u00e1n siendo recogidos y registrados, pero en el procesador de pagos, el cliente permanecer\u00e1 en el plan antiguo.\u00a0<\/p>

    \n\t\n
  1. Find the customer\u2019s current membership record in MemberPress->Subscriptions <\/li>\t\n
  2. Hover over the subscription number and click the \u2018Edit\u2019 link<\/li>\t\n
  3. En la p\u00e1gina Editar suscripci\u00f3n, cambie el cuadro desplegable de afiliaci\u00f3n por la nueva afiliaci\u00f3n\u00a0<\/li>\t\n
  4. Click the \u2018Update\u2019 button to save the changes<\/li>\t\n
  5. Go back to MemberPress->Subscriptons and find the users subscription again<\/li>\t\n
  6. Click on the number under the \u201cTransactions\u201d column\u00a0\n\t\n

    \n\t\t\n\t<\/p><\/li>\t\n

  7. \n\t\n

    \n\t\tHover over the transaction number of the latest transaction and click the \u2018Edit\u2019 link\n\t<\/p><\/li>\t\n

  8. \n\t\n

    \n\t\tEn la pantalla de edici\u00f3n de transacciones, cambie tambi\u00e9n la afiliaci\u00f3n por la nueva\n\t<\/p><\/li>\t\n

  9. \n\t\n

    \n\t\tClick \u2018Update\u2019 to save the changes\n\t<\/p><\/li><\/ol>

    \n\tEl cliente tendr\u00e1 ahora acceso a los contenidos basados en la nueva afiliaci\u00f3n, pero el precio y los pagos peri\u00f3dicos (si procede) seguir\u00e1n siendo los mismos.\u00a0<\/p>

    Bajar el precio (s\u00f3lo Stripe)<\/h2>

    \n\tAdvertencia: <\/strong>Se trata de un proceso complejo y s\u00f3lo puede utilizarse para bajar el precio. We recommend that if you need to change the price you cancel the customer\u2019s current membership and have them sign up again<\/strong> ya sea de inmediato (puede crear un cup\u00f3n personalizado para darles la misma fecha de renovaci\u00f3n o un prorrateo en su compra) o cuando expire su plazo actual (recomendado).<\/p>

    \n\tIf you are using Stripe as your payment processor and you also want to change the user\u2019s price, you will first need to follow the steps above for \u201cKeep the Price the Same\u201d and then do the following:<\/p>

      \n\t\n
    1. Create a coupon in Stripe that will discount the user\u2019s subscription to the new amount<\/li>\t\n
    2. Find the customer\u2019s subscription in Stripe (the easiest way to do this is to copy the subscription number from MemberPress->Subscriptions and paste it in the search bar in Stripe).<\/li>\t\n
    3. Click the \u2018Action\u2019 button and then choose \u2018Update Subscription\u2019\u00a0<\/li>\t\n
    4. IMPORTANT: Disable \u2018Prorate Changes\u2019 to avoid any issues<\/strong><\/li>\t\n
    5. Click the \u2018Add Coupon\u2019 link<\/li>\t\n
    6. Seleccione el cup\u00f3n que ha creado<\/li>\t\n
    7. Guardar los cambios<\/li><\/ol>

      \n\tThe customer\u2019s subscription will now follow the new payment amounts based on the settings you made for the coupon. But the information in MemberPress will still show the original price + the new membership you set. Optionally, you can go to MemberPress on your site and update the price of the subscription record if you would like. If you do not the customer will still see the old price on their Account page.\u00a0<\/p>

      Aumentar el precio<\/h2>

      \n\tDue to limitations imposed by payment processors (for legal purposes), there is no easy way to manually increase the price of a membership. For this reason, if you need to increase the price of a member\u2019s subscription \u2013 you will need to cancel their current membership and have them sign up again under the higher plan.\u00a0<\/p>","protected":false},"excerpt":{"rendered":"

      There may be a time when you want to manually change the membership a member is currently on. This would occur in a case when you perhaps wanted to give them a free upgrade or if you are changing your membership structure and they need to be on a different plan. Below is a description [\u2026]<\/p>\n","protected":false},"author":62252,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","footnotes":""},"ht-kb-category":[1315],"ht-kb-tag":[],"class_list":["post-62601","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-how-to","entry","has-post-thumbnail"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t