{"id":62903,"date":"2024-02-13T10:59:40","date_gmt":"2024-02-13T15:59:40","guid":{"rendered":"https:\/\/memberpress.com\/docs\/manage-subscriptions-and-transactions-with-authorize-net\/"},"modified":"2024-02-21T08:22:30","modified_gmt":"2024-02-21T13:22:30","slug":"manage-subscriptions-and-transactions-with-authorize-net","status":"publish","type":"ht_kb","link":"https:\/\/memberpress.com\/es\/docs\/manage-subscriptions-and-transactions-with-authorize-net\/","title":{"rendered":"C\u00f3mo gestionar suscripciones y transacciones con Authorize.net"},"content":{"rendered":"<div class=\"callout\">\n\t<p id=\"top\">\n\t\t<strong><u> Cubierto en este art\u00edculo:<\/u><\/strong>\n\t<\/p>\n\t<ul>\n\t\t<li><a href=\"#cancelling\">C\u00f3mo cancelar suscripciones<\/a><\/li>\n\t\t<li><a href=\"#failed-payments\">Gesti\u00f3n de pagos fallidos<\/a><\/li>\n\t\t<li><a href=\"#add\">C\u00f3mo a\u00f1adir un pago pendiente<\/a><\/li>\t\n\t<\/ul>\n<\/div><h2 id=\"cancelling\">Cancelaci\u00f3n de suscripciones en Authorize.net<\/h2><div>Normalmente, lo mejor es cancelar las suscripciones directamente en MemberPress, ya que <a href=\"http:\/\/docs.memberpress.com\/article\/181-canceling-subscriptions\">esbozado aqu\u00ed<\/a>. Sin embargo, es posible que tenga que cancelar una suscripci\u00f3n directamente en su cuenta de authorize.net. Por ejemplo, esto ser\u00eda necesario si ha eliminado una suscripci\u00f3n en MemberPress antes de cancelarla correctamente. En tales casos, siga estas instrucciones para cancelar directamente en authorize.net:<\/div><ol><li>Acceda a su cuenta de Authorize.net<\/li><li>Haga clic en <i>Herramientas &gt; Facturaci\u00f3n peri\u00f3dica<\/i><\/li><li>Ver suscripciones activas<\/li><li>Busca la suscripci\u00f3n del usuario en la lista y haz clic en su <b>ID de suscripci\u00f3n<\/b> enlace<\/li><li>Pulse \"<b>Editar suscripci\u00f3n<\/b>\" en la parte superior<\/li><li>Pulse \"<b>Cancelar suscripci\u00f3n<\/b>\" en la parte superior<\/li><li>Pulse \"<b>OK<\/b>\" en la ventana emergente para confirmar la cancelaci\u00f3n<\/li><\/ol><p>\n<a class=\"callout dashed\" href=\"#top\">Volver arriba<\/a>\n<\/p><h2 id=\"failed-payments\">Gesti\u00f3n de pagos fallidos<\/h2><div>Si el pago de un socio falla y la funci\u00f3n de \u201cReintento autom\u00e1tico\u201d de Authorize.net no est\u00e1 activada, tendr\u00e1s que recargar manualmente el pago del socio en Authorize.net. Si el \u00abReintento autom\u00e1tico\u00bb est\u00e1 activado, la suscripci\u00f3n del socio permanecer\u00e1 en estado \u00absuspendida\u00bb hasta que actualice la tarjeta vinculada a su suscripci\u00f3n en Authorize.net. Una vez actualizada, Authorize.net volver\u00e1 a intentar autom\u00e1ticamente el pago fallido de la suscripci\u00f3n.<\/div><div>La funci\u00f3n de reintento autom\u00e1tico de Authorize.net se puede activar siguiendo estos pasos:<\/div><ol><li>Inicie sesi\u00f3n en su cuenta de Authorize.net;<\/li><li>Acceder a la <b>Facturaci\u00f3n peri\u00f3dica<\/b> en la p\u00e1gina <i>Herramientas <\/i>secci\u00f3n;<\/li><li>Pulse el bot\u00f3n \"<b>Activar reintento autom\u00e1tico<\/b>\"y, a continuaci\u00f3n, el enlace \"<b>Activar reintento autom\u00e1tico<\/b>\".<\/li><\/ol><p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\">\n<strong>Nota: <\/strong> La funci\u00f3n de reintento autom\u00e1tico de Authorize.net no se puede desactivar una vez que se haya activado en tu cuenta.\n<\/p><p>\n<a class=\"callout dashed\" href=\"#top\">Volver arriba<\/a>\n<\/p><h2 id=\"add\">A\u00f1adir un pago pendiente<\/h2><div>Siga estas instrucciones si ve un pago completado en su cuenta de Authorize.net, pero ese pago no se refleja en el <i>MemberPress &gt; Transacciones<\/i> p\u00e1gina y\/o no est\u00e1 conectado a su suscripci\u00f3n en el <i>MemberPress &gt; Suscripciones<\/i> p\u00e1gina *.&nbsp;<\/div>\n        <div class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\"><p>Tenga en cuenta que la falta de un pago es se\u00f1al de que su integraci\u00f3n con Authorize.net no se ha configurado correctamente seg\u00fan las instrucciones anteriores. Compruebe dos y tres veces la configuraci\u00f3n y p\u00f3ngase en contacto con <a href=\"https:\/\/memberpress.com\/es\/support\/\" target=\"_blank\" rel=\"noopener\">Soporte MemberPress<\/a> si sigues teniendo problemas.<\/p><\/div>\n      <div>*<b><i>&nbsp;Si ves un ID de suscripci\u00f3n en la p\u00e1gina MemberPress &gt; Suscripciones del usuario, pero tiene el formato \u00abmp-sub-xxxxxxxxxxx\u00bb, tendr\u00e1s que seguir <\/i><\/b><a href=\"https:\/\/memberpress.com\/es\/docs\/editing-subscriptions\/\"><b><i>estas instrucciones<\/i><\/b><\/a><b><i> antes de proceder al paso 1.<\/i><\/b>&nbsp;<\/div><h3 style=\"margin-left: 20px;\">Paso 1 - Encontrar el ID de transacci\u00f3n para el pago en Authorize.net<\/h3><div>Para empezar, tendr\u00e1s que localizar el pago (si a\u00fan no sabes cu\u00e1l es). La informaci\u00f3n que puedes utilizar para buscarlo incluye:<\/div><ul><li>El ID de suscripci\u00f3n (si se trata de una suscripci\u00f3n peri\u00f3dica) tal y como aparece en la p\u00e1gina MemberPress &gt; Suscripciones (busque una cadena de n\u00fameros)<\/li><li>El correo electr\u00f3nico del usuario, que se puede encontrar en la p\u00e1gina \u00abWordPress &gt; Usuarios\u00bb O en la p\u00e1gina \u00abMemberPress &gt; Miembros\u00bb<\/li><li>La fecha en que se produjo la facturaci\u00f3n<\/li><\/ul><h5 style=\"margin-left: 20px;\">Con esa informaci\u00f3n, puedes encontrar el ID de la transacci\u00f3n en Authorize.net siguiendo estos pasos (nota: estos pasos proceden directamente de la p\u00e1gina de asistencia de authorize.net; para ver la p\u00e1gina completa, por favor <a href=\"https:\/\/support.authorize.net\/s\/article\/How-Do-I-Search-for-Transactions\" target=\"_blank\" rel=\"noopener\">pulse aqu\u00ed<\/a>):<\/h5><ol><li>Acceda a la interfaz para comerciantes en <a href=\"https:\/\/account.authorize.net\/\">https:\/\/account.authorize.net<\/a>.<\/li><li>Haga clic en&nbsp;<strong>Transacci\u00f3n<\/strong>&nbsp;<strong>Buscar en&nbsp;<\/strong>de la barra de herramientas principal.<\/li><li>Haga clic en&nbsp;<strong>Buscar una transacci\u00f3n&nbsp;<\/strong>en el men\u00fa principal de la izquierda.<\/li><li>Introduzca uno o varios par\u00e1metros de b\u00fasqueda en los campos previstos para ello.<\/li><li>Haga clic en el bot\u00f3n&nbsp;<strong>Mostrar&nbsp;<\/strong>para elegir cu\u00e1ntos resultados mostrar por p\u00e1gina: 10 (por defecto), 15, 20 o 25 resultados.<\/li><li>Haga clic en&nbsp;<strong>Buscar en&nbsp;<\/strong>para mostrar su Resumen de Transacciones. Esto mostrar\u00e1 sus resultados:<\/li><\/ol><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/08\/Authorize.net-Transaction-ID.png\" style=\"width: 100%; max-width: 100%; \"><\/p><p>Copie el ID de transacci\u00f3n que ve debajo de&nbsp;<em>Trans ID <\/em>columna. La utilizar\u00e1s en el paso 2.<\/p><h3 style=\"margin-left: 20px;\">Paso 2 - A\u00f1adir manualmente la transacci\u00f3n<\/h3><div>Para a\u00f1adir manualmente el pago que falta, puede seguir estos pasos en funci\u00f3n del tipo de pago que haya recibido:<\/div><h5>Un pago \u00fanico (NO asociado a una suscripci\u00f3n peri\u00f3dica existente):<\/h5><ol><li>Ir a <i>MemberPress &gt; Transacciones<\/i>.<\/li><li>Seleccione <b>A\u00f1adir nuevo<\/b> en la parte superior de la p\u00e1gina.<\/li><li>Pegue el <i>ID de transacci\u00f3n<\/i> que identific\u00f3 en el paso 1 en el <b>N\u00famero de transacci\u00f3n<\/b>.<\/li><li>Selecciona el usuario al que quieras asociar la transacci\u00f3n. Puedes empezar a escribir el nombre de usuario y aparecer\u00e1n las opciones disponibles.<\/li><li>Seleccione <i>Afiliaci\u00f3n <\/i>a la que debe asociarse la transacci\u00f3n.<\/li><li>A\u00f1adir la transacci\u00f3n <b>Subtotal<\/b>&nbsp;importe. Debe ser lo que te pag\u00f3 el usuario.<\/li><li>A\u00f1ada los datos relativos a los impuestos si procede.<\/li><li>Fije el <i>Estado <\/i>de la transacci\u00f3n a <b>Complete<\/b>.<\/li><li>Fije el <i>Pasarela&nbsp;<\/i>a <b>Autorizar.net<\/b>.<\/li><li>Deje en blanco el campo Suscripci\u00f3n.<\/li><li>A\u00f1ada el <b>Fecha de creaci\u00f3n<\/b>. La fecha que establezca aqu\u00ed ser\u00e1 la fecha en la que el usuario le pag\u00f3.<\/li><li>A\u00f1ada el <b>Fecha de expiraci\u00f3n<\/b>. La fecha que introduzcas aqu\u00ed ser\u00e1 la fecha de vencimiento del pago del usuario.<\/li><li>Seleccione <b>Cree<\/b>.<\/li><\/ol><h5>Si desea a\u00f1adir una transacci\u00f3n a una ya existente&nbsp;<em>recurrente<\/em>&nbsp;suscripci\u00f3n:<\/h5><ol><li>Ir a <i>MemberPress &gt; Suscripciones<\/i>.<\/li><li>Busca la suscripci\u00f3n del usuario a la que deseas a\u00f1adir el pago pendiente.<\/li><li>Pasa el cursor por encima del ID \u00fanico de la suscripci\u00f3n y haz clic en el \u201c<b>A\u00f1adir Txn<\/b>\" enlace.<\/li><li>Pegue el <i>ID de transacci\u00f3n<\/i>&nbsp;que identific\u00f3 en el paso 1 en el <b>N\u00famero de transacci\u00f3n<\/b>.<\/li><li>Selecciona el usuario al que quieras asociar la transacci\u00f3n. Puedes empezar a escribir el nombre de usuario y aparecer\u00e1n las opciones disponibles.<\/li><li>Seleccione <i>Afiliaci\u00f3n <\/i>a la que debe asociarse la transacci\u00f3n.<\/li><li>A\u00f1adir la transacci\u00f3n&nbsp;<b>Subtotal<\/b>&nbsp;importe. Debe ser lo que te pag\u00f3 el usuario.<\/li><li>A\u00f1ada los datos relativos a los impuestos si procede.<\/li><li>Fije el&nbsp;<i>Estado&nbsp;<\/i>de la transacci\u00f3n a <b>Complete<\/b>.<\/li><li>Fije el&nbsp;<i>Pasarela&nbsp;<\/i>a <b>Autorizar.net<\/b>.<\/li><li>Deje el campo Suscripci\u00f3n como est\u00e1 (deber\u00eda rellenarse autom\u00e1ticamente con el ID correcto).<\/li><li>A\u00f1ada el <b>Fecha de creaci\u00f3n<\/b>. La fecha que establezca aqu\u00ed ser\u00e1 la fecha en la que el usuario le pag\u00f3.<\/li><li>A\u00f1ada el <b>Fecha de expiraci\u00f3n<\/b>. La fecha que introduzcas aqu\u00ed ser\u00e1 la fecha de vencimiento del pago del usuario.<\/li><li>Seleccione <b>Cree<\/b>.<\/li><\/ol><h3 style=\"margin-left: 20px;\">Paso 3 - Verificar<\/h3><div>Una vez completados estos pasos, el pago deber\u00eda haberse a\u00f1adido correctamente y la suscripci\u00f3n del usuario deber\u00eda aparecer como activa, tal y como se indica aqu\u00ed:&nbsp;<\/div><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/08\/Added-Payment-Authorize.net_.png\" style=\"width: 100%; max-width: 100%; \"><\/p><p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\">\n<strong>Nota: <\/strong> En el <em>MemberPress &gt; Suscripci\u00f3n<\/em> p\u00e1gina, el&nbsp;<em>Activo<\/em> de la suscripci\u00f3n debe establecerse en <strong>verde S\u00ed<\/strong>&nbsp;y el <em>Caduca el<\/em>&nbsp;La columna debe indicar la fecha de vencimiento del pago pendiente.\n<\/p><p>\n<a class=\"callout dashed\" href=\"#top\">Volver arriba<\/a>\n<\/p>","protected":false},"excerpt":{"rendered":"<p>Covered in this article: How to Cancel Subscriptions Handling Failed Payments How to Add a Missing Payment Canceling Subscriptions in Authorize.net Normally, you&#8217;ll want to cancel subscriptions directly in MemberPress as outlined here. However, you may need to cancel a subscription directly in your authorize.net account. For example, this would be necessary if you deleted [&hellip;]<\/p>\n","protected":false},"author":62252,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","footnotes":""},"ht-kb-category":[1275],"ht-kb-tag":[1388,1387],"class_list":["post-62903","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-authorize-net","ht_kb_tag-subcription","ht_kb_tag-subcriptions","entry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.2 - aioseo.com -->\n\t<meta name=\"description\" content=\"Covered in this article: How to Cancel Subscriptions Handling Failed Payments How to Add a Missing Payment Canceling Subscriptions in Authorize.net Normally, you&#039;ll want to cancel subscriptions directly in MemberPress as outlined here. 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