{"id":16050,"date":"2017-11-22T10:33:41","date_gmt":"2017-11-22T17:33:41","guid":{"rendered":"https:\/\/memberpress.com\/?p=16050"},"modified":"2017-11-22T10:46:40","modified_gmt":"2017-11-22T17:46:40","slug":"add-a-help-desk-to-your-membership-website","status":"publish","type":"post","link":"https:\/\/memberpress.com\/es\/blog\/add-a-help-desk-to-your-membership-website\/","title":{"rendered":"C\u00f3mo a\u00f1adir un servicio de asistencia a su sitio web de afiliaci\u00f3n"},"content":{"rendered":"<p>Una de las claves del \u00e9xito de un sitio web de afiliaci\u00f3n es ofrecer un excelente servicio de atenci\u00f3n al afiliado. Un buen servicio de atenci\u00f3n al cliente no s\u00f3lo puede mantener contentos a los afiliados actuales y reducir la p\u00e9rdida de socios, sino que tambi\u00e9n puede contribuir a que un mayor n\u00famero de ellos se conviertan en socios.\u00a0<a href=\"https:\/\/memberpress.com\/es\/how-to-turn-your-free-visitors-and-users-into-paid-members\/\">Convierta a sus visitantes en miembros de pago<\/a>.<\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<label for=\"ez-toc-cssicon-toggle-item-6a1dd0121974c\" class=\"ez-toc-cssicon-toggle-label\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">QU\u00c9 HAY DENTRO<\/p>\n<span class=\"ez-toc-cssicon\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #000000;color:#000000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #000000;color:#000000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6a1dd0121974c\"  \/><nav><ul class='ez-toc-list ez-toc-list-level-1' ><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/memberpress.com\/es\/blog\/add-a-help-desk-to-your-membership-website\/#How_to_Deliver_Responsive_Customer_Support\" >C\u00f3mo ofrecer un servicio de atenci\u00f3n al cliente con capacidad de respuesta<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/memberpress.com\/es\/blog\/add-a-help-desk-to-your-membership-website\/#How_to_Add_a_Help_Desk_to_Your_Membership_Site\" >C\u00f3mo a\u00f1adir un servicio de asistencia a su sitio de afiliaci\u00f3n<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/memberpress.com\/es\/blog\/add-a-help-desk-to-your-membership-website\/#Benefits_of_a_Good_Help_Desk_Solution\" >Ventajas de una buena soluci\u00f3n de Help Desk<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/memberpress.com\/es\/blog\/add-a-help-desk-to-your-membership-website\/#Awesome_Support_WordPress_Plugin\" >Impresionante Soporte WordPress Plugin<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/memberpress.com\/es\/blog\/add-a-help-desk-to-your-membership-website\/#WPHelpDesk_Premium_WordPress_Plugin\" >WPHelpDesk Premium WordPress Plugin<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/memberpress.com\/es\/blog\/add-a-help-desk-to-your-membership-website\/#Premium_Hosted_Help_Desk_Solutions\" >Soluciones Premium de Help Desk alojado<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/memberpress.com\/es\/blog\/add-a-help-desk-to-your-membership-website\/#Final_Thoughts\" >Reflexiones finales<\/a><\/li><\/ul><\/nav><\/div>\n\n<p>De hecho, no s\u00f3lo los sitios de afiliaci\u00f3n se benefician de ello. Pr\u00e1cticamente cualquier tipo de sitio web, desde tiendas de comercio electr\u00f3nico y portales de empresa hasta portfolios de aut\u00f3nomos e incluso blogs, puede beneficiarse de ofrecer a sus visitantes un canal de comunicaci\u00f3n claro cuando quieran ponerse en contacto. Contar con un sistema s\u00f3lido tambi\u00e9n facilita la vida a la hora de atender consultas.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"How_to_Deliver_Responsive_Customer_Support\"><\/span>C\u00f3mo ofrecer un servicio de atenci\u00f3n al cliente con capacidad de respuesta<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Entonces, \u00bfcu\u00e1l es la mejor manera de ofrecer un servicio de atenci\u00f3n al cliente y una asistencia al usuario con capacidad de respuesta? Afortunadamente, hay muchas opciones, entre ellas algunas\u00a0<a href=\"https:\/\/memberpress.com\/es\/the-benefits-of-adding-live-chat-to-your-membership-site\/\">que hemos cubierto en el blog<\/a>\u00a0ya.  Sin embargo, hay una opci\u00f3n que quiz\u00e1 haya pasado por alto: implantar un sistema de asistencia totalmente funcional.<\/p>\n<p>Puede parecer exagerado, sobre todo si tu proyecto est\u00e1 en sus primeras fases o s\u00f3lo lo gestionas t\u00fa. Pero, como veremos en esta gu\u00eda sobre la creaci\u00f3n de un sistema de asistencia, no tiene por qu\u00e9 ser as\u00ed. Existen algunas opciones gratuitas y excelentes herramientas de bajo coste que facilitan la incorporaci\u00f3n de un servicio de asistencia a tu sitio web de afiliaci\u00f3n o la integraci\u00f3n de tu sitio con una soluci\u00f3n alojada.<\/p>\n<p>As\u00ed que vamos a empezar ..<\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_to_Add_a_Help_Desk_to_Your_Membership_Site\"><\/span>C\u00f3mo a\u00f1adir un servicio de asistencia a su sitio de afiliaci\u00f3n<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Si utiliza WordPress para su sitio de afiliaci\u00f3n -algo que recomendamos encarecidamente-, las herramientas de esta gu\u00eda para a\u00f1adir un servicio de asistencia son adecuadas para su proyecto. Pero incluso si no utilizas WordPress, deber\u00edas ser capaz de integrar algunas de estas herramientas o una alternativa similar con la plataforma que elijas.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Benefits_of_a_Good_Help_Desk_Solution\"><\/span>Ventajas de una buena soluci\u00f3n de Help Desk<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Antes de pasar a las herramientas, repasemos r\u00e1pidamente las principales ventajas de a\u00f1adir un sistema de asistencia eficaz a su sitio web, por si no est\u00e1 del todo convencido.<\/p>\n<p>Una de las ventajas de implantar una buena soluci\u00f3n de servicio de asistencia es disponer de una forma m\u00e1s eficaz de gestionar las comunicaciones con los afiliados y los posibles nuevos registros.  Los correos electr\u00f3nicos y los formularios pueden perderse f\u00e1cilmente. Sin embargo, con un panel de control dedicado al servicio de asistencia, no solo puedes ver todos los mensajes en un solo lugar, sino tambi\u00e9n hacer un seguimiento de su progreso.<\/p>\n<p>Si usted ha\u00a0<a href=\"https:\/\/memberpress.com\/es\/building-a-team-like-the-star-trek-bridge-crew-2\/\">crear un equipo que le ayude a dirigir su proyecto de afiliaci\u00f3n<\/a>Si tu sitio web tiene un sistema de asistencia, asignarles tickets es muy sencillo. El seguimiento del progreso de las consultas y los tickets tambi\u00e9n es mucho m\u00e1s f\u00e1cil con herramientas espec\u00edficas como las que veremos en esta gu\u00eda. Y con las mejores herramientas, tambi\u00e9n puedes generar informes de rendimiento con s\u00f3lo pulsar un bot\u00f3n.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-16060\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports.jpg\" alt=\"Informes del servicio de asistencia\" width=\"2200\" height=\"1457\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports.jpg 2200w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-300x199.jpg 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-1024x678.jpg 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-768x509.jpg 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-1536x1017.jpg 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-2048x1356.jpg 2048w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-257x170.jpg 257w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-840x556.jpg 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-1033x684.jpg 1033w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-1555x1030.jpg 1555w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-700x464.jpg 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-156x103.jpg 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-1080x715.jpg 1080w\" sizes=\"(max-width: 2200px) 100vw, 2200px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>Una de las claves del \u00e9xito de un sitio de afiliaci\u00f3n es utilizar sistemas que reduzcan la carga de trabajo y minimicen los errores de los usuarios. Una forma popular de hacerlo es a\u00f1adir un servicio de asistencia a tu sitio web de afiliaci\u00f3n y utilizar una soluci\u00f3n espec\u00edfica.<\/p>\n<p>Si le parece interesante, aqu\u00ed tiene algunas soluciones gratuitas y de pago para mejorar su sitio web de afiliaci\u00f3n y la experiencia que ofrece a sus miembros.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Awesome_Support_WordPress_Plugin\"><\/span>Impresionante Soporte WordPress Plugin<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><a href=\"https:\/\/wordpress.org\/plugins\/awesome-support\/\" target=\"_blank\" rel=\"noopener\">Apoyo impresionante<\/a> a\u00f1ade un sistema de asistencia t\u00e9cnica funcional a su sitio web WordPress de forma gratuita, con la opci\u00f3n de adquirir funciones adicionales a trav\u00e9s de la biblioteca de complementos premium.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-16051\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket.png\" alt=\"Enviar un ticket de ayuda\" width=\"1960\" height=\"982\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket.png 1960w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-300x150.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-1024x513.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-768x385.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-1536x770.png 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-339x170.png 339w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-840x421.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-1216x609.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-1832x918.png 1832w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-700x351.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-156x78.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-1080x541.png 1080w\" sizes=\"(max-width: 1960px) 100vw, 1960px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>Una vez que hayas activado el plugin gratuito en tu sitio web WordPress, los visitantes podr\u00e1n enviar tickets al sistema de asistencia. Dependiendo de c\u00f3mo configures tu sitio de membres\u00eda, puedes asegurarte de que s\u00f3lo los miembros activos puedan abrir un ticket, o puedes hacer que los formularios est\u00e9n disponibles para todos los visitantes.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-16058\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets.png\" alt=\"Tickets de asistencia\" width=\"2200\" height=\"1040\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets.png 2200w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-300x142.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-1024x484.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-768x363.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-1536x726.png 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-2048x968.png 2048w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-360x170.png 360w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-840x397.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-1216x575.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-1832x866.png 1832w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-700x331.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-156x74.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-1080x511.png 1080w\" sizes=\"(max-width: 2200px) 100vw, 2200px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>Si se configura correctamente, Awesome Support env\u00eda autom\u00e1ticamente correos electr\u00f3nicos que mantienen a todos informados despu\u00e9s de que se abren y responden los tickets. Y en caso de que tengas alg\u00fan problema, hay una completa <a href=\"https:\/\/getawesomesupport.com\/documentation\/\">documentaci\u00f3n en l\u00ednea<\/a>\u00a0adem\u00e1s del\u00a0<a href=\"https:\/\/wordpress.org\/support\/plugin\/awesome-support\">foro de soporte de plugins<\/a>. Como se ha mencionado, hay m\u00f3dulos premium disponibles con los que puede a\u00f1adir m\u00e1s funciones a su sistema de asistencia de WordPress.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-16053\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons.png\" alt=\"Help Desk Plugin Premium Complementos\" width=\"2309\" height=\"1000\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons.png 2309w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-300x130.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-1024x443.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-768x333.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-1536x665.png 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-2048x887.png 2048w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-393x170.png 393w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-840x364.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-1216x527.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-1832x793.png 1832w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-700x303.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-156x68.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-1080x468.png 1080w\" sizes=\"(max-width: 2309px) 100vw, 2309px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>Si tienes un presupuesto limitado o simplemente quieres evaluar las ventajas que un sistema de asistencia podr\u00eda aportar a tu sitio web de afiliaci\u00f3n, el plugin gratuito Awesome Support es una gran opci\u00f3n.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"WPHelpDesk_Premium_WordPress_Plugin\"><\/span>WPHelpDesk Premium WordPress Plugin<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Si ya est\u00e1 convencido de las ventajas que un sistema de asistencia t\u00e9cnica puede ofrecer a su sitio web de socios de WordPress y est\u00e1 dispuesto a empezar con una soluci\u00f3n de pago, la rentable <a href=\"https:\/\/wphelpdesk.com\/\">Plugin premium WPHelpDesk<\/a>\u00a0es una opci\u00f3n decente.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-16054\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets.png\" alt=\"Ver entradas abiertas\" width=\"2189\" height=\"956\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets.png 2189w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-300x131.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-1024x447.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-768x335.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-1536x671.png 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-2048x894.png 2048w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-389x170.png 389w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-840x367.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-1216x531.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-1832x800.png 1832w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-700x306.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-156x68.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-1080x472.png 1080w\" sizes=\"(max-width: 2189px) 100vw, 2189px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>Una de las principales ventajas de elegir un plugin de pago frente a uno gratuito es el acceso a canales de soporte premium. Si quieres que alguien te responda cuando lo necesites, suele merecer la pena pagar un extra.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-16055\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1.png\" alt=\"Gesti\u00f3n de entradas\" width=\"2200\" height=\"853\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1.png 2200w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-300x116.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-1024x397.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-768x298.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-1536x596.png 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-2048x794.png 2048w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-438x170.png 438w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-840x326.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-1216x471.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-1832x710.png 1832w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-700x271.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-156x60.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-1080x419.png 1080w\" sizes=\"(max-width: 2200px) 100vw, 2200px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>Como se trata de un plugin de WordPress, el sistema de asistencia est\u00e1 integrado en el panel de control de su sitio web. Con una sola \u00e1rea para acceder a la gesti\u00f3n de su sitio web de membres\u00eda y el servicio de asistencia, este enfoque es seguro para minimizar el esfuerzo involucrado en responder a los tickets.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Premium_Hosted_Help_Desk_Solutions\"><\/span>Soluciones Premium de Help Desk alojado<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Para aquellos que desean la mejor soluci\u00f3n de asistencia y que no exigen una integraci\u00f3n completa con su panel de WordPress, un sistema de asistencia al usuario alojado premium como\u00a0<a href=\"https:\/\/www.helpscout.net\/\">Ayuda Scout<\/a>\u00a0puede ser la soluci\u00f3n.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-16056\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout.png\" alt=\"Software de asistencia Help Scout\" width=\"2200\" height=\"1289\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout.png 2200w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-300x176.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-1024x600.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-768x450.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-1536x900.png 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-2048x1200.png 2048w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-290x170.png 290w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-840x492.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-1167x684.png 1167w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-1758x1030.png 1758w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-700x410.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-156x91.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-1080x633.png 1080w\" sizes=\"(max-width: 2200px) 100vw, 2200px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>Con funciones como una interfaz de usuario intuitiva y muy pulida, reglas de automatizaci\u00f3n, respuestas guardadas, menciones, aplicaciones m\u00f3viles, herramientas de generaci\u00f3n de informes y un servicio de asistencia receptivo, son muchas las ventajas de elegir un proveedor l\u00edder de servicios de asistencia. Tambi\u00e9n puede integrar las mejores soluciones de servicio de asistencia alojado con una amplia gama de plataformas, incluido WordPress.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-16057\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations.png\" alt=\"Ayuda Integraciones Scout\" width=\"1711\" height=\"703\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations.png 1711w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-300x123.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-1024x421.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-768x316.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-1536x631.png 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-414x170.png 414w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-840x345.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-1216x500.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-700x288.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-156x64.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-1080x444.png 1080w\" sizes=\"(max-width: 1711px) 100vw, 1711px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>Desde s\u00f3lo ocho d\u00f3lares al mes para funciones limitadas a veintisiete d\u00f3lares al mes para todo lo que Help Scout tiene que ofrecer, si usted es serio acerca de la gesti\u00f3n de las comunicaciones de clientes y usuarios de manera m\u00e1s eficiente, una herramienta premium alojada como Help Scout podr\u00eda ser la elecci\u00f3n correcta. En MemberPress utilizamos Help Scout y nos funciona muy bien.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Final_Thoughts\"><\/span>Reflexiones finales<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Los fallos t\u00e9cnicos, los problemas de usabilidad, los errores del navegador, los problemas de facturaci\u00f3n y los problemas de preventa pueden hacerle perder afiliados nuevos y existentes. Sin embargo, si instala un sistema que facilite la comunicaci\u00f3n y la gesti\u00f3n de esas comunicaciones, podr\u00e1 mejorar r\u00e1pidamente el nivel de asistencia y servicio que ofrece a sus afiliados actuales y potenciales.<\/p>\n<p><em>Los propietarios de sitios de afiliaci\u00f3n deben hacer todo lo posible para\u00a0<\/em><a href=\"https:\/\/memberpress.com\/es\/reducing-your-membership-sites-churn\/\"><em>reducir la rotaci\u00f3n<\/em><\/a><em>\u00a0y ofrecer la mejor experiencia posible a sus usuarios. Actualizar su sistema de comunicaci\u00f3n es una forma de conseguirlo, pero \u00bfes adecuado para su proyecto? H\u00e1ganoslo saber en los comentarios<\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>One of the keys to running a successful membership website is providing excellent member support. Not only can good customer service keep existing members happy, helping to reduce membership churn, it can also play a part in turning more of\u00a0your visitors into paid members. In fact, it\u2019s not just membership sites that benefit from this. [\u2026]<\/p>\n","protected":false},"author":2122,"featured_media":16088,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","_strive_post_notes":"","footnotes":""},"categories":[145],"tags":[420,72],"class_list":{"0":"post-16050","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-tools","8":"tag-help-desk","9":"tag-support","10":"entry"},"acf":{"plans":["scale"],"is_featured":false,"download_source":"none","mothership_slug":"","download_url":""},"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- 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