{"id":17246,"date":"2018-12-18T10:09:36","date_gmt":"2018-12-18T17:09:36","guid":{"rendered":"https:\/\/memberpress.com\/?p=17246"},"modified":"2022-10-27T12:20:16","modified_gmt":"2022-10-27T18:20:16","slug":"how-to-conduct-a-survey-of-your-membership-sites-users-in-5-steps","status":"publish","type":"post","link":"https:\/\/memberpress.com\/es\/blog\/how-to-conduct-a-survey-of-your-membership-sites-users-in-5-steps\/","title":{"rendered":"C\u00f3mo encuestar a los usuarios de su sitio web (en 5 pasos)"},"content":{"rendered":"<!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<?xml encoding=\"utf-8\" ?><html><body><p>Cuando gestiona un sitio de afiliaci\u00f3n, parte de su trabajo consiste en asegurarse de que sus usuarios est\u00e9n satisfechos. Seguramente, cuando cre\u00f3 el sitio, pens\u00f3 en el tipo de contenido que le interesar\u00eda a su p\u00fablico. Sin embargo, puede ser dif\u00edcil predecir lo que la gente realmente quiere.<\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<label for=\"ez-toc-cssicon-toggle-item-6a50e32101906\" class=\"ez-toc-cssicon-toggle-label\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">QU\u00c9 HAY DENTRO<\/p>\n<span class=\"ez-toc-cssicon\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #000000;color:#000000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #000000;color:#000000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6a50e32101906\"  \/><nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/memberpress.com\/es\/blog\/how-to-conduct-a-survey-of-your-membership-sites-users-in-5-steps\/#Why_You_Should_Survey_Your_Sites_Members\" >Por qu\u00e9 debe encuestar a los miembros de su sitio web<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/memberpress.com\/es\/blog\/how-to-conduct-a-survey-of-your-membership-sites-users-in-5-steps\/#How_to_Conduct_a_Survey_of_Your_Membership_Sites_Users_In_5_Steps\" >C\u00f3mo realizar una encuesta a los usuarios de su sitio web (en 5 pasos)<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/memberpress.com\/es\/blog\/how-to-conduct-a-survey-of-your-membership-sites-users-in-5-steps\/#Step_1_Choose_Your_Questions_Carefully\" >Paso 1 Elija cuidadosamente sus preguntas<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/memberpress.com\/es\/blog\/how-to-conduct-a-survey-of-your-membership-sites-users-in-5-steps\/#Step_2_Put_the_Survey_Together\" >Paso 2 Elaborar la encuesta<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/memberpress.com\/es\/blog\/how-to-conduct-a-survey-of-your-membership-sites-users-in-5-steps\/#Step_3_Offer_an_Incentive_for_Completion\" >Paso 3: Ofrezca un incentivo para completar el programa<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/memberpress.com\/es\/blog\/how-to-conduct-a-survey-of-your-membership-sites-users-in-5-steps\/#Step_4_Distribute_the_Survey\" >Paso 4 Distribuir la encuesta<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/memberpress.com\/es\/blog\/how-to-conduct-a-survey-of-your-membership-sites-users-in-5-steps\/#Step_5_Follow_Up_After_the_Survey\" >Paso 5 Seguimiento tras la encuesta<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/memberpress.com\/es\/blog\/how-to-conduct-a-survey-of-your-membership-sites-users-in-5-steps\/#Conclusion\" >Conclusi\u00f3n<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<p>Afortunadamente, hay una forma de averiguar qu\u00e9 buscan sus afiliados <em>sin<\/em> leer sus mentes. Si quiere saber si su sitio web es eficaz, la mejor opci\u00f3n es preguntar directamente a las personas que lo utilizan. Realizar una encuesta entre los miembros de su sitio puede ayudarle a determinar qu\u00e9 tipo de contenido les interesa, y <a href=\"https:\/\/memberpress.com\/es\/reducing-your-membership-sites-churn\/\" target=\"_blank\" rel=\"noopener\">reducir la rotaci\u00f3n de socios<\/a> en el proceso.<\/p>\n\n\n\n<p>En este art\u00edculo, le explicaremos c\u00f3mo realizar una encuesta en su sitio de afiliaci\u00f3n. Antes de eso, hablemos un poco m\u00e1s sobre por qu\u00e9 querr\u00eda hacerlo.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Por qu\u00e9 debe encuestar a los miembros de su sitio web<\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"904\" height=\"504\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2018\/12\/example-survey.png\" alt=\"Un ejemplo de encuesta.\" class=\"wp-image-17262\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2018\/12\/example-survey.png 904w, https:\/\/memberpress.com\/wp-content\/uploads\/2018\/12\/example-survey-300x167.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2018\/12\/example-survey-768x428.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2018\/12\/example-survey-305x170.png 305w, https:\/\/memberpress.com\/wp-content\/uploads\/2018\/12\/example-survey-840x468.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2018\/12\/example-survey-700x390.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2018\/12\/example-survey-156x87.png 156w\" sizes=\"(max-width: 904px) 100vw, 904px\" \/><\/figure>\n\n\n\n<p>Hay muchas razones para <a href=\"https:\/\/memberpress.com\/es\/5-ways-to-retain-members-on-a-membership-site\/\" target=\"_blank\" rel=\"noopener\">haga preguntas directas<\/a> de los usuarios de su sitio. Las encuestas pueden ser una forma excelente de averiguar qu\u00e9 piensa la gente, qu\u00e9 les gusta de su sitio y qu\u00e9 no les gusta o les resulta confuso. Realizar encuestas puede ayudarle a <a href=\"https:\/\/memberpress.com\/es\/reducing-your-membership-sites-churn\/\" target=\"_blank\" rel=\"noopener\">frenar la p\u00e9rdida de socios<\/a>, ... realizando cambios en aspectos espec\u00edficos de su sitio que no son tan eficaces.<\/p>\n\n\n\n<p>Por ejemplo, puede utilizar primero un <a href=\"https:\/\/www.intercom.com\/customer-engagement\" target=\"_blank\" rel=\"noopener\">herramienta como Intercom<\/a> para identificar a los miembros que est\u00e1n desvinculados. A continuaci\u00f3n, puede elaborar una encuesta para averiguar qu\u00e9 caracter\u00edsticas podr\u00edan ayudarles a volver a interesarse por su sitio. Tambi\u00e9n puede consultar a sus usuarios m\u00e1s fieles y comprometidos para averiguar qu\u00e9 aspectos de su sitio les funcionan (y cu\u00e1les deben mejorarse).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">C\u00f3mo realizar una encuesta a los usuarios de su sitio web (en 5 pasos)<\/h2>\n\n\n\n<p>Realizar una encuesta requiere un poco de trabajo, pero no es un proceso dif\u00edcil. Repasemos los cinco pasos que puede dar para averiguar qu\u00e9 piensan sus afiliados.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_1_Choose_Your_Questions_Carefully\"><\/span>Paso 1: Elija cuidadosamente sus preguntas<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Lo primero que tiene que hacer es decidir qu\u00e9 va a preguntar. Si no quieres asustar a la gente, es mejor que la encuesta sea relativamente sencilla. <a href=\"https:\/\/www.nngroup.com\/articles\/keep-online-surveys-short\/\" target=\"_blank\" rel=\"noopener\">corto y dulce<\/a>Lo ideal es que no supere las 10 preguntas. Eso significa que debe elegir cuidadosamente cada pregunta que vaya a incluir.<\/p>\n\n\n\n<p>Aunque su enfoque depender\u00e1 de sus objetivos espec\u00edficos, es posible que desee centrarse en las preguntas que caen en <a href=\"https:\/\/www.qualtrics.com\/experience-management\/customer\/satisfaction-surveys\/\" target=\"_blank\" rel=\"noopener\">estas tres categor\u00edas<\/a>:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Satisfacci\u00f3n del cliente.<\/strong> Esta categor\u00eda incluye preguntas sobre el grado de satisfacci\u00f3n de sus usuarios con su sitio web. Si utiliza una escala num\u00e9rica, aseg\u00farese de <a href=\"https:\/\/www.qualtrics.com\/blog\/how-to-label-response-scale-points-in-your-survey-to-avoid-misdirecting-respondents\/\" target=\"_blank\" rel=\"noopener\">etiquetarlo claramente<\/a> con t\u00e9rminos como \u201cextremadamente satisfecho\u201d. Cuando las escalas de valoraci\u00f3n no est\u00e1n etiquetadas, los encuestados pueden tener ideas diferentes de lo que significa cada n\u00famero.<\/li><li><strong>Facilidad de uso.<\/strong> \u00bfLos usuarios pueden encontrar f\u00e1cilmente lo que necesitan y navegar por el sitio? Aseg\u00farese tambi\u00e9n de dejar un espacio para que los afiliados puedan explicarle detalladamente cualquier problema que experimenten.<\/li><li><strong>Afinidad con su marca.<\/strong> Tambi\u00e9n es importante averiguar cu\u00e1nto les gusta su sitio a los usuarios. Adem\u00e1s, es inteligente preguntarles hasta qu\u00e9 punto es probable que recomienden su sitio a otras personas.<\/li><\/ul>\n\n\n\n<p>Aseg\u00farese de pedir comentarios positivos, as\u00ed como aspectos que podr\u00edan mejorarse. Esto puede ayudarle a entender qu\u00e9 funciona y qu\u00e9 no. Incluso puedes utilizar citas de tu encuesta como testimonios.<\/p>\n\n\n\n<p>Por \u00faltimo, pero no por ello menos importante, para maximizar el \u00edndice de respuesta, no debe exigir respuestas por escrito. Sin embargo, debe proporcionar secciones opcionales de respuesta libre cuando sea apropiado. De este modo, los encuestados pueden pasar r\u00e1pidamente por la encuesta, pero quien quiera dar m\u00e1s detalles puede hacerlo.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_2_Put_the_Survey_Together\"><\/span>Paso 2: Elabore la encuesta<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>A continuaci\u00f3n, tendr\u00e1s que convertir tu lista de preguntas en una encuesta real. Aunque puedes hacerlo a mano, es mucho m\u00e1s f\u00e1cil utilizar una herramienta espec\u00edfica. Te recomendamos tres de ellas:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/memberpress.com\/go\/wpf\/pricing\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow sponsored\">WPForms<\/a><\/li><li><a href=\"https:\/\/formidableforms.com\/wordpress-survey-plugin\/\" target=\"_blank\" rel=\"noreferrer noopener\">Formularios Formiddale<\/a><\/li><li><a href=\"https:\/\/www.surveymonkey.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">SurveyMonkey<\/a><\/li><\/ul>\n\n\n\n<p>Independientemente de la soluci\u00f3n que elija, debe ofrecer una forma sencilla de a\u00f1adir tantos campos como desee. Recuerde seleccionar un <a href=\"https:\/\/help.surveymonkey.com\/articles\/en_US\/kb\/Available-question-types-and-formatting-options\" target=\"_blank\" rel=\"noopener\">campo de entrada<\/a> para cada pregunta:<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2018\/12\/WPForms-Builder-.png\"><img decoding=\"async\" width=\"990\" height=\"534\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2018\/12\/WPForms-Builder-.png\" alt=\"Creador de encuestas WPForms\" class=\"wp-image-27571\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2018\/12\/WPForms-Builder-.png 990w, https:\/\/memberpress.com\/wp-content\/uploads\/2018\/12\/WPForms-Builder--300x162.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2018\/12\/WPForms-Builder--768x414.png 768w\" sizes=\"(max-width: 990px) 100vw, 990px\" \/><\/a><figcaption>En <a href=\"https:\/\/memberpress.com\/go\/wpformsBF2020\/\" title=\"WPForms Black Friday 2020\" class=\"pretty-link-keyword\"rel=\"nofollow \" target=\"_blank\">WPForms<\/a> El constructor de arrastrar y soltar le permite personalizar completamente su encuesta.<\/figcaption><\/figure><\/div>\n\n\n\n<p>Por ejemplo, para preguntas con un n\u00famero determinado de opciones, puede utilizar botones de opci\u00f3n o un men\u00fa desplegable. Tambi\u00e9n puede a\u00f1adir un campo de texto debajo de cualquier pregunta para permitir respuestas por escrito que expliquen, ampl\u00eden o aclaren la respuesta del usuario.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_3_Offer_an_Incentive_for_Completion\"><\/span>Paso 3: Ofrezca un incentivo para completar el programa<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Ya casi es hora de enviar su encuesta. Sin embargo, antes puede plantearse crear un premio o recompensa para los miembros que la completen. Por ejemplo, ofrecer un peque\u00f1o incentivo monetario de $10 puede ayudar a aumentar las respuestas a la encuesta en <a href=\"https:\/\/www.ncbi.nlm.nih.gov\/pmc\/articles\/PMC5406995\/\" target=\"_blank\" rel=\"noopener\">hasta 30%<\/a>.<\/p>\n\n\n\n<p>Aparte de pagar directamente a los usuarios por realizar la encuesta, puedes ofrecerles un c\u00f3digo de descuento para tu sitio web, o un <a href=\"https:\/\/memberpress.com\/go\/rafflepress\/main\/\" title=\"Enlace de afiliaci\u00f3n de Rafflepress\" class=\"pretty-link-keyword\"rel=\"nofollow \" target=\"_blank\">sorteo<\/a> por una tableta o un lector electr\u00f3nico. Los incentivos de todo tipo pueden ayudar a aumentar la tasa de respuesta, proporcion\u00e1ndole muchos datos valiosos con los que trabajar. Al fin y al cabo, cuantas m\u00e1s personas respondan a su encuesta, mejor podr\u00e1 predecir lo que quieren sus miembros y mantenerlos contentos.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_4_Distribute_the_Survey\"><\/span>Paso 4: Distribuir la encuesta<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Por \u00faltimo, tendr\u00e1 que enviar la encuesta a sus afiliados. Puedes a\u00f1adir un enlace a la encuesta en el panel de control o enviarla por correo electr\u00f3nico.<\/p>\n\n\n\n<p>Para a\u00f1adirlo al panel de control de su sitio, puede crear un archivo <a href=\"https:\/\/memberpress.com\/es\/docs\/how-to-create-a-dripped-landing-page\/\" target=\"_blank\" rel=\"noopener\">p\u00e1gina de aterrizaje goteada<\/a> si a\u00fan no tiene una. Tambi\u00e9n puede configurar manualmente una p\u00e1gina de destino y configurar su sitio para que redirija a esa URL despu\u00e9s de que un miembro inicie sesi\u00f3n:<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" width=\"702\" height=\"252\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2018\/12\/Screen-Shot-2018-12-09-at-7.43.46-PM.png\" alt=\"Configuraci\u00f3n de una redirecci\u00f3n URL en MemberPress\" class=\"wp-image-17249\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2018\/12\/Screen-Shot-2018-12-09-at-7.43.46-PM.png 702w, https:\/\/memberpress.com\/wp-content\/uploads\/2018\/12\/Screen-Shot-2018-12-09-at-7.43.46-PM-300x108.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2018\/12\/Screen-Shot-2018-12-09-at-7.43.46-PM-474x170.png 474w, https:\/\/memberpress.com\/wp-content\/uploads\/2018\/12\/Screen-Shot-2018-12-09-at-7.43.46-PM-700x251.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2018\/12\/Screen-Shot-2018-12-09-at-7.43.46-PM-156x56.png 156w\" sizes=\"(max-width: 702px) 100vw, 702px\" \/><\/figure><\/div>\n\n\n\n<p>Para enviar su encuesta por correo electr\u00f3nico, puede <a href=\"https:\/\/memberpress.com\/es\/docs\/marketing\/\" target=\"_blank\" rel=\"noopener\">utilizar una herramienta de integraci\u00f3n<\/a> para conectar su sitio con su <a href=\"https:\/\/memberpress.com\/go\/activecampaign\/\" title=\"campa\u00f1a activa\" class=\"pretty-link-keyword\"rel=\"nofollow \" target=\"_blank\">marketing por correo electr\u00f3nico<\/a> plataforma. A continuaci\u00f3n, puede crear un correo electr\u00f3nico con la encuesta y enviarlo a todos sus miembros. Si en cambio desea dirigirse a un p\u00fablico espec\u00edfico, puede utilizar la funci\u00f3n <a href=\"https:\/\/memberpress.com\/es\/docs\/using-the-members-page\/\" target=\"_blank\" rel=\"noopener\">p\u00e1gina de miembros<\/a> para buscar el tipo de usuarios que desea incluir.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_5_Follow_Up_After_the_Survey\"><\/span>Paso 5: Seguimiento tras la encuesta<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Por \u00faltimo, no olvide hacer un seguimiento de los miembros que completen la encuesta. Es una buena idea enviar un mensaje de agradecimiento a los participantes, haci\u00e9ndoles saber que aprecias su tiempo. Tambi\u00e9n puede ser beneficioso enviar uno o dos mensajes de seguimiento a cualquiera que <em>no<\/em> completar la encuesta, record\u00e1ndoles que lo hagan.<\/p>\n\n\n\n<p>Algunas plataformas de encuestas le permiten <a href=\"https:\/\/help.surveymonkey.com\/articles\/en_US\/kb\/Follow-up-Emails\" target=\"_blank\" rel=\"noopener\">enviar recordatorios autom\u00e1ticamente<\/a> y notas de agradecimiento. En cualquier caso, si has ofrecido un incentivo por completarlo, aseg\u00farate de incluirlo tambi\u00e9n.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span>Conclusi\u00f3n<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Estar al tanto de las necesidades de los usuarios puede ser todo un reto cuando se gestiona un sitio de afiliaci\u00f3n. Lo mejor es encuestarlos directamente de vez en cuando y averiguar qu\u00e9 les gusta y qu\u00e9 les da problemas.<\/p>\n\n\n\n<p>Como hemos demostrado, puede elaborar una encuesta para su sitio de afiliaci\u00f3n en cinco sencillos pasos:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Elija sus preguntas con cuidado.<\/li><li>Elabore la encuesta utilizando una herramienta como <a href=\"https:\/\/memberpress.com\/go\/wpf\/pricing\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow sponsored\" title=\"https:\/\/wpforms.com\">Formularios WP<\/a>.<\/li><li>Opcionalmente, utilice un incentivo para mejorar sus \u00edndices de finalizaci\u00f3n.<\/li><li>Distribuya la encuesta a trav\u00e9s de <a href=\"https:\/\/memberpress.com\/es\/docs\/how-to-create-a-dripped-landing-page\/\" target=\"_blank\" rel=\"noopener\">su cuadro de mandos MemberPress<\/a> o <a href=\"https:\/\/memberpress.com\/es\/docs\/marketing\/\" target=\"_blank\" rel=\"noopener\">a trav\u00e9s de un servicio de correo electr\u00f3nico<\/a>.<\/li><li>Seguimiento de los encuestados despu\u00e9s de la encuesta.<\/li><\/ol>\n\n\n\n<p>\u00bfTienes alguna otra pregunta sobre c\u00f3mo realizar una encuesta en tu sitio web? H\u00e1ganoslo saber en la secci\u00f3n de comentarios.<\/p>\n\n\n\n<p><strong>Si te ha gustado este art\u00edculo, no dejes de seguirnos en <a href=\"https:\/\/www.facebook.com\/memberpress\/\" rel=\"noreferrer noopener\" target=\"_blank\">Facebook<\/a>, <a href=\"https:\/\/twitter.com\/memberpress\" rel=\"noreferrer noopener\" target=\"_blank\">Twitter<\/a>, <a href=\"https:\/\/www.instagram.com\/memberpress\/\" rel=\"noreferrer noopener\" target=\"_blank\">Instagram<\/a>y <a href=\"https:\/\/www.linkedin.com\/showcase\/memberpress\/\" rel=\"noreferrer noopener\" target=\"_blank\">LinkedIn<\/a>\u00a1Y no olvides suscribirte en el cuadro de abajo!.<\/strong><\/p>\n<\/body><\/html>","protected":false},"excerpt":{"rendered":"<p>When you run a membership site, part of your job is to ensure that its users are happy. You probably considered what type of content your audience would be interested in when you first put your site together. However, it can be hard to predict what people really want. 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You probably considered what type of content your audience would be interested in when you first put your site together. However, it can be hard to predict what people really want.<\/p>","content":[{"type":"text","data":"When you run a membership site, part of your job is to ensure that its users are happy. You probably considered what type of content your audience would be interested in when you first put your site together. However, it can be hard to predict what people really want."}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/paragraph","render":"<p>Fortunately, there\u2019s a way to find out what your members are looking for <em>without<\/em> reading their minds. If you want to know whether your website is effective, the best option is to directly ask the people who use it. Conducting a survey of your site\u2019s members can help you determine what type of content they\u2019re interested in, and <a href=\"https:\/\/memberpress.com\/reducing-your-membership-sites-churn\/\" target=\"_blank\" rel=\"noopener\">reduce membership churn<\/a> in the process.<\/p>","content":[{"type":"text","data":"Fortunately, there\u2019s a way to find out what your members are looking for <em>without<\/em> reading their minds. If you want to know whether your website is effective, the best option is to directly ask the people who use it. Conducting a survey of your site\u2019s members can help you determine what type of content they\u2019re interested in, and <a href=\"https:\/\/memberpress.com\/reducing-your-membership-sites-churn\/\" target=\"_blank\" rel=\"noopener\">reduce membership churn<\/a> in the process."}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/paragraph","render":"<p>In this article, we\u2019ll walk you through how to run a survey on your membership site. Before that, let's talk a little more about why you'd want to!<\/p>","content":[{"type":"text","data":"In this article, we\u2019ll walk you through how to run a survey on your membership site. Before that, let's talk a little more about why you'd want to!"}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/heading","render":"<h2 class=\"wp-block-heading\">Why You Should Survey Your Site\u2019s Members<\/h2>","content":"Por qu\u00e9 debe encuestar a los miembros de su sitio web","data":[],"style":{"align":"left","parent_style":{},"header":"h2","fontSize":"27px"}},{"type":"core\/image","render":"<figure class=\"wp-block-image\"><img src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2018\/12\/example-survey.png\" alt=\"An example of a survey.\" class=\"wp-image-17262\"\/><\/figure>","content":"https:\/\/memberpress.com\/wp-content\/uploads\/2018\/12\/example-survey.png","data":{"alt":"An example of a survey.","src":"https:\/\/memberpress.com\/wp-content\/uploads\/2018\/12\/example-survey.png"},"style":{"width":904,"height":504,"align":"left","parent_style":{}}},{"type":"core\/paragraph","render":"<p>There are many reasons to <a href=\"https:\/\/memberpress.com\/5-ways-to-retain-members-on-a-membership-site\/\" target=\"_blank\" rel=\"noopener\">ask some direct questions<\/a> of your site's users. Surveys can be an excellent way to find out what people think, what they\u2019re enjoying about your site, and what they don\u2019t like or find confusing. Conducting surveys can help you <a href=\"https:\/\/memberpress.com\/reducing-your-membership-sites-churn\/\" target=\"_blank\" rel=\"noopener\">curb member loss<\/a>, by making changes to target specific aspects of your site that aren't as effective.<\/p>","content":[{"type":"text","data":"There are many reasons to <a href=\"https:\/\/memberpress.com\/5-ways-to-retain-members-on-a-membership-site\/\" target=\"_blank\" rel=\"noopener\">ask some direct questions<\/a> of your site's users. Surveys can be an excellent way to find out what people think, what they\u2019re enjoying about your site, and what they don\u2019t like or find confusing. Conducting surveys can help you <a href=\"https:\/\/memberpress.com\/reducing-your-membership-sites-churn\/\" target=\"_blank\" rel=\"noopener\">curb member loss<\/a>, by making changes to target specific aspects of your site that aren't as effective."}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/paragraph","render":"<p>For example, you might first use a <a href=\"https:\/\/www.intercom.com\/customer-engagement\" target=\"_blank\" rel=\"noopener\">tool like Intercom<\/a> to identify members who are disengaged. Then, you can put together a survey to find out what features might help get them invested in your site again. You can also check in with your most loyal and engaged members, in order to find out what about your site is working for them (and what still needs improvement).<\/p>","content":[{"type":"text","data":"For example, you might first use a <a href=\"https:\/\/www.intercom.com\/customer-engagement\" target=\"_blank\" rel=\"noopener\">tool like Intercom<\/a> to identify members who are disengaged. Then, you can put together a survey to find out what features might help get them invested in your site again. You can also check in with your most loyal and engaged members, in order to find out what about your site is working for them (and what still needs improvement)."}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/heading","render":"<h2 class=\"wp-block-heading\">How to Conduct a Survey of Your Membership Site\u2019s Users (In 5 Steps)<\/h2>","content":"C\u00f3mo realizar una encuesta a los usuarios de su sitio web (en 5 pasos)","data":[],"style":{"align":"left","parent_style":{},"header":"h2","fontSize":"27px"}},{"type":"core\/paragraph","render":"<p>Conducting a survey takes a little work, but it isn't a difficult process. Let's walk through the five steps you can take to find out what your members are thinking.<\/p>","content":[{"type":"text","data":"Conducting a survey takes a little work, but it isn't a difficult process. Let's walk through the five steps you can take to find out what your members are thinking."}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/heading","render":"<h3 class=\"wp-block-heading\">Step 1: Choose Your Questions Carefully<\/h3>","content":"Paso 1: Elija cuidadosamente sus preguntas","data":[],"style":{"align":"left","parent_style":{},"header":"h3","fontSize":"21px"}},{"type":"core\/paragraph","render":"<p>The first thing you'll need to do is decide what to ask. If you don't want to scare people away, you\u2019ll want to keep your survey relatively <a href=\"https:\/\/www.nngroup.com\/articles\/keep-online-surveys-short\/\" target=\"_blank\" rel=\"noopener\">short and sweet<\/a>, ideally at or under 10 questions. That means you need to choose each question to be included carefully.<\/p>","content":[{"type":"text","data":"The first thing you'll need to do is decide what to ask. If you don't want to scare people away, you\u2019ll want to keep your survey relatively <a href=\"https:\/\/www.nngroup.com\/articles\/keep-online-surveys-short\/\" target=\"_blank\" rel=\"noopener\">short and sweet<\/a>, ideally at or under 10 questions. That means you need to choose each question to be included carefully."}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/paragraph","render":"<p>While your approach will depend on your specific goals, you may want to focus on questions that fall into <a href=\"https:\/\/www.qualtrics.com\/experience-management\/customer\/satisfaction-surveys\/\" target=\"_blank\" rel=\"noopener\">these three categories<\/a>:<\/p>","content":[{"type":"text","data":"While your approach will depend on your specific goals, you may want to focus on questions that fall into <a href=\"https:\/\/www.qualtrics.com\/experience-management\/customer\/satisfaction-surveys\/\" target=\"_blank\" rel=\"noopener\">these three categories<\/a>:"}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/list","render":"<ul class=\"wp-block-list\"><li><strong>Customer satisfaction.<\/strong> This category includes questions about how happy your members are with your site. If you use a number scale, make sure to <a href=\"https:\/\/www.qualtrics.com\/blog\/how-to-label-response-scale-points-in-your-survey-to-avoid-misdirecting-respondents\/\" target=\"_blank\" rel=\"noopener\">label it clearly<\/a> with terms like \u201cextremely satisfied\u201d. When rating scales aren\u2019t labeled, respondents may have different ideas of what each number means.<\/li><li><strong>Ease of use.<\/strong> Can your members easily find what they need and navigate your site? Make sure to leave a write-in space as well, so members can tell you in detail about any issues they\u2019re experiencing.<\/li><li><strong>Affinity for your brand.<\/strong> It's also important to find out how much members like your site. In addition, it's smart to ask how likely they are to recommend your site to others.<\/li><\/ul>","content":"<ul class=\"wp-block-list\"><li><strong>Satisfacci\u00f3n del cliente.<\/strong> Esta categor\u00eda incluye preguntas sobre el grado de satisfacci\u00f3n de sus usuarios con su sitio web. Si utiliza una escala num\u00e9rica, aseg\u00farese de <a href=\"https:\/\/www.qualtrics.com\/blog\/how-to-label-response-scale-points-in-your-survey-to-avoid-misdirecting-respondents\/\" target=\"_blank\" rel=\"noopener\">etiquetarlo claramente<\/a> con t\u00e9rminos como \u201cextremadamente satisfecho\u201d. Cuando las escalas de valoraci\u00f3n no est\u00e1n etiquetadas, los encuestados pueden tener ideas diferentes de lo que significa cada n\u00famero.<\/li><li><strong>Facilidad de uso.<\/strong> \u00bfLos usuarios pueden encontrar f\u00e1cilmente lo que necesitan y navegar por el sitio? Aseg\u00farese tambi\u00e9n de dejar un espacio para que los afiliados puedan explicarle detalladamente cualquier problema que experimenten.<\/li><li><strong>Afinidad con su marca.<\/strong> Tambi\u00e9n es importante averiguar cu\u00e1nto les gusta su sitio a los usuarios. Adem\u00e1s, es inteligente preguntarles qu\u00e9 probabilidades hay de que recomienden su sitio a otras personas.<\/li><\/ul>","data":{"listType":"unordered"},"style":{"parent_style":{}}},{"type":"core\/paragraph","render":"<p>Make sure to ask for positive feedback, as well as areas that could use improvement. This can help you understand both what\u2019s working and what isn't. You may even be able to use quotes from your survey for testimonials.<\/p>","content":[{"type":"text","data":"Make sure to ask for positive feedback, as well as areas that could use improvement. This can help you understand both what\u2019s working and what isn't. You may even be able to use quotes from your survey for testimonials."}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/paragraph","render":"<p>Last but not least, in order to maximize your response rate, you don\u2019t want to require write-in responses. However, you should provide optional free answer sections where appropriate. This way, respondents can just click through the survey quickly, but anyone who wants to provide more detail can do so.<\/p>","content":[{"type":"text","data":"Last but not least, in order to maximize your response rate, you don\u2019t want to require write-in responses. However, you should provide optional free answer sections where appropriate. This way, respondents can just click through the survey quickly, but anyone who wants to provide more detail can do so."}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/heading","render":"<h3 class=\"wp-block-heading\">Step 2: Put the Survey Together<\/h3>","content":"Paso 2: Elabore la encuesta","data":[],"style":{"align":"left","parent_style":{},"header":"h3","fontSize":"21px"}},{"type":"core\/paragraph","render":"<p>Next, you\u2019ll need to turn your list of questions into an actual survey. While you can do this by hand, it's much easier to use a dedicated tool. Here are three we recommend:<\/p>","content":[{"type":"text","data":"Next, you\u2019ll need to turn your list of questions into an actual survey. While you can do this by hand, it's much easier to use a dedicated tool. Here are three we recommend:"}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/list","render":"<ul class=\"wp-block-list\"><li><a href=\"https:\/\/memberpress.com\/go\/wpf\/pricing\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">WPForms<\/a><\/li><li><a href=\"https:\/\/formidableforms.com\/wordpress-survey-plugin\/\" target=\"_blank\" rel=\"noreferrer noopener\">Formiddale Forms<\/a><\/li><li><a href=\"https:\/\/www.surveymonkey.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">SurveyMonkey<\/a><\/li><\/ul>","content":"<ul class=\"wp-block-list\"><li><a href=\"https:\/\/memberpress.com\/go\/wpf\/pricing\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">WPForms<\/a><\/li><li><a href=\"https:\/\/formidableforms.com\/wordpress-survey-plugin\/\" target=\"_blank\" rel=\"noreferrer noopener\">Formularios Formiddale<\/a><\/li><li><a href=\"https:\/\/www.surveymonkey.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">SurveyMonkey<\/a><\/li><\/ul>","data":{"listType":"unordered"},"style":{"parent_style":{}}},{"type":"core\/paragraph","render":"<p>No matter what solution you choose, it should offer an easy way to add as many fields as you'd like. Remember to select an appropriate <a href=\"https:\/\/help.surveymonkey.com\/articles\/en_US\/kb\/Available-question-types-and-formatting-options\" target=\"_blank\" rel=\"noopener\">input field<\/a> type for each question:<\/p>","content":[{"type":"text","data":"No matter what solution you choose, it should offer an easy way to add as many fields as you'd like. Remember to select an appropriate <a href=\"https:\/\/help.surveymonkey.com\/articles\/en_US\/kb\/Available-question-types-and-formatting-options\" target=\"_blank\" rel=\"noopener\">input field<\/a> type for each question:"}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/image","render":"<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2018\/12\/WPForms-Builder-.png\"><img src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2018\/12\/WPForms-Builder-.png\" alt=\"WPForms survey builder\" class=\"wp-image-27571\"\/><\/a><figcaption>The WPForms drag-and-drop builder allows you to completely customize your survey.<\/figcaption><\/figure><\/div>","content":"https:\/\/memberpress.com\/wp-content\/uploads\/2018\/12\/WPForms-Builder-.png","data":{"linkSrc":"https:\/\/memberpress.com\/wp-content\/uploads\/2018\/12\/WPForms-Builder-.png","alt":"WPForms survey builder","src":"https:\/\/memberpress.com\/wp-content\/uploads\/2018\/12\/WPForms-Builder-.png","caption":"The WPForms drag-and-drop builder allows you to completely customize your survey.","linkDestination":"media","align":"center"},"style":{"width":990,"height":534,"align":"center","parent_style":{},"sizeSlug":"large","alignSelf":"center"}},{"type":"core\/paragraph","render":"<p>For example, for questions with a set number of choices, you can use radio buttons or a drop-down menu. You can also add a text field underneath any question to permit write-in answers that explain, expand, or clarify the member's response.<\/p>","content":[{"type":"text","data":"For example, for questions with a set number of choices, you can use radio buttons or a drop-down menu. You can also add a text field underneath any question to permit write-in answers that explain, expand, or clarify the member's response."}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/heading","render":"<h3 class=\"wp-block-heading\">Step 3: Offer an Incentive for Completion<\/h3>","content":"Paso 3: Ofrezca un incentivo para completar el programa","data":[],"style":{"align":"left","parent_style":{},"header":"h3","fontSize":"21px"}},{"type":"core\/paragraph","render":"<p>It's almost time to send out your survey. However, first you may also want to consider creating a prize or reward for members who complete it. For example, offering a small monetary incentive of $10 can help increase survey responses by <a href=\"https:\/\/www.ncbi.nlm.nih.gov\/pmc\/articles\/PMC5406995\/\" target=\"_blank\" rel=\"noopener\">up to 30%<\/a>.<\/p>","content":[{"type":"text","data":"It's almost time to send out your survey. However, first you may also want to consider creating a prize or reward for members who complete it. For example, offering a small monetary incentive of $10 can help increase survey responses by <a href=\"https:\/\/www.ncbi.nlm.nih.gov\/pmc\/articles\/PMC5406995\/\" target=\"_blank\" rel=\"noopener\">up to 30%<\/a>."}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/paragraph","render":"<p>Aside from directly paying users to take the survey, you could offer a discount code for your site, or a raffle entry for a tablet or e-reader. Incentives of all kinds can help to increase your response rate, giving you lots of valuable data to work with. After all, the more people respond to your survey, the better you\u2019ll be able to predict what your members want and keep them happy.<\/p>","content":[{"type":"text","data":"Aside from directly paying users to take the survey, you could offer a discount code for your site, or a raffle entry for a tablet or e-reader. Incentives of all kinds can help to increase your response rate, giving you lots of valuable data to work with. After all, the more people respond to your survey, the better you\u2019ll be able to predict what your members want and keep them happy."}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/heading","render":"<h3 class=\"wp-block-heading\">Step 4: Distribute the Survey<\/h3>","content":"Paso 4: Distribuir la encuesta","data":[],"style":{"align":"left","parent_style":{},"header":"h3","fontSize":"21px"}},{"type":"core\/paragraph","render":"<p>Finally, you\u2019ll need to send the survey out to your members. You can either add a link to it on your member dashboard, or share it via email.<\/p>","content":[{"type":"text","data":"Finally, you\u2019ll need to send the survey out to your members. You can either add a link to it on your member dashboard, or share it via email."}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/paragraph","render":"<p>To add it to your site\u2019s dashboard, you can create a <a href=\"https:\/\/memberpress.com\/docs\/how-to-create-a-dripped-landing-page\/\" target=\"_blank\" rel=\"noopener\">dripped landing page<\/a> if you don\u2019t have one already. You can also manually set up a landing page, and set your site to redirect to that URL after a member logs in:<\/p>","content":[{"type":"text","data":"To add it to your site\u2019s dashboard, you can create a <a href=\"https:\/\/memberpress.com\/docs\/how-to-create-a-dripped-landing-page\/\" target=\"_blank\" rel=\"noopener\">dripped landing page<\/a> if you don\u2019t have one already. You can also manually set up a landing page, and set your site to redirect to that URL after a member logs in:"}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/image","render":"<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2018\/12\/Screen-Shot-2018-12-09-at-7.43.46-PM.png\" alt=\"Setting up a URL redirect in MemberPress\" class=\"wp-image-17249\"\/><\/figure><\/div>","content":"https:\/\/memberpress.com\/wp-content\/uploads\/2018\/12\/Screen-Shot-2018-12-09-at-7.43.46-PM.png","data":{"alt":"Setting up a URL redirect in MemberPress","src":"https:\/\/memberpress.com\/wp-content\/uploads\/2018\/12\/Screen-Shot-2018-12-09-at-7.43.46-PM.png","align":"center"},"style":{"width":702,"height":252,"align":"center","parent_style":{},"alignSelf":"center"}},{"type":"core\/paragraph","render":"<p>To send your survey via email, you can <a href=\"https:\/\/memberpress.com\/docs\/marketing\/\" target=\"_blank\" rel=\"noopener\">use an integration tool<\/a> to connect your site with your favorite email marketing platform. Then, you can create an email containing the survey and send it out to all of your members. If you want to target a specific audience instead, you can use the <a href=\"https:\/\/memberpress.com\/docs\/using-the-members-page\/\" target=\"_blank\" rel=\"noopener\">members page<\/a> to search for the type of users you\u2019d like to include.<\/p>","content":[{"type":"text","data":"To send your survey via email, you can <a href=\"https:\/\/memberpress.com\/docs\/marketing\/\" target=\"_blank\" rel=\"noopener\">use an integration tool<\/a> to connect your site with your favorite email marketing platform. Then, you can create an email containing the survey and send it out to all of your members. If you want to target a specific audience instead, you can use the <a href=\"https:\/\/memberpress.com\/docs\/using-the-members-page\/\" target=\"_blank\" rel=\"noopener\">members page<\/a> to search for the type of users you\u2019d like to include."}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/heading","render":"<h3 class=\"wp-block-heading\">Step 5: Follow Up After the Survey<\/h3>","content":"Paso 5: Seguimiento tras la encuesta","data":[],"style":{"align":"left","parent_style":{},"header":"h3","fontSize":"21px"}},{"type":"core\/paragraph","render":"<p>Finally, remember to follow up with the members who complete your survey. It's a great idea to send out a thank-you message to participants, letting them know you appreciate their time. It can also be beneficial to send one or two follow-up messages to anyone who <em>doesn\u2019t<\/em> complete the survey, reminding them to do so.<\/p>","content":[{"type":"text","data":"Finally, remember to follow up with the members who complete your survey. It's a great idea to send out a thank-you message to participants, letting them know you appreciate their time. It can also be beneficial to send one or two follow-up messages to anyone who <em>doesn\u2019t<\/em> complete the survey, reminding them to do so."}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/paragraph","render":"<p>Some survey platforms enables you to <a href=\"https:\/\/help.surveymonkey.com\/articles\/en_US\/kb\/Follow-up-Emails\" target=\"_blank\" rel=\"noopener\">automatically send reminders<\/a> and thank-you notes. Either way, if you've offered an incentive for completion, make sure to include that as well.<\/p>","content":[{"type":"text","data":"Some survey platforms enables you to <a href=\"https:\/\/help.surveymonkey.com\/articles\/en_US\/kb\/Follow-up-Emails\" target=\"_blank\" rel=\"noopener\">automatically send reminders<\/a> and thank-you notes. Either way, if you've offered an incentive for completion, make sure to include that as well."}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/heading","render":"<h2 class=\"wp-block-heading\">Conclusion<\/h2>","content":"Conclusi\u00f3n","data":[],"style":{"align":"left","parent_style":{},"header":"h2","fontSize":"27px"}},{"type":"core\/paragraph","render":"<p>It can be challenging to stay aware of users\u2019 needs when you run a membership site. Your best bet is to survey them directly from time to time, and find out what they like and what's giving them trouble.<\/p>","content":[{"type":"text","data":"It can be challenging to stay aware of users\u2019 needs when you run a membership site. Your best bet is to survey them directly from time to time, and find out what they like and what's giving them trouble."}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/paragraph","render":"<p>As we've shown, you can craft a survey for your membership site in five simple steps:<\/p>","content":[{"type":"text","data":"As we've shown, you can craft a survey for your membership site in five simple steps:"}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/list","render":"<ol class=\"wp-block-list\"><li>Choose your questions carefully.<\/li><li>Put the survey together, using a tool like <a href=\"https:\/\/memberpress.com\/go\/wpf\/pricing\" target=\"_blank\" rel=\"noreferrer noopener nofollow\" title=\"https:\/\/wpforms.com\">WP Forms<\/a>.<\/li><li>Optionally, use an incentive to improve your completion rates.<\/li><li>Distribute the survey, either through <a href=\"https:\/\/memberpress.com\/docs\/how-to-create-a-dripped-landing-page\/\" target=\"_blank\" rel=\"noopener\">your MemberPress dashboard<\/a> or <a href=\"https:\/\/memberpress.com\/docs\/marketing\/\" target=\"_blank\" rel=\"noopener\">via an email service<\/a>.<\/li><li>Follow up with respondents after the survey.<\/li><\/ol>","content":"<ol class=\"wp-block-list\"><li>Elija sus preguntas con cuidado.<\/li><li>Elabore la encuesta utilizando una herramienta como <a href=\"https:\/\/memberpress.com\/go\/wpf\/pricing\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\" title=\"https:\/\/wpforms.com\">Formularios WP<\/a>.<\/li><li>Opcionalmente, utilice un incentivo para mejorar sus \u00edndices de finalizaci\u00f3n.<\/li><li>Distribuya la encuesta a trav\u00e9s de <a href=\"https:\/\/memberpress.com\/es\/docs\/how-to-create-a-dripped-landing-page\/\" target=\"_blank\" rel=\"noopener\">su cuadro de mandos MemberPress<\/a> o <a href=\"https:\/\/memberpress.com\/es\/docs\/marketing\/\" target=\"_blank\" rel=\"noopener\">a trav\u00e9s de un servicio de correo electr\u00f3nico<\/a>.<\/li><li>Seguimiento de los encuestados despu\u00e9s de la encuesta.<\/li><\/ol>","data":{"listType":"ordered"},"style":{"parent_style":{}}},{"type":"core\/paragraph","render":"<p>Do you have any other questions about running a survey for your website? Let us know in the comments section below!<\/p>","content":[{"type":"text","data":"Do you have any other questions about running a survey for your website? Let us know in the comments section below!"}],"data":[],"style":{"textAlign":"left","color":"","dropCap":false,"parent_style":{}}},{"type":"core\/paragraph","render":"<p><strong>If you liked this article, be sure to follow us on <a href=\"https:\/\/www.facebook.com\/memberpress\/\" rel=\"noreferrer noopener\" target=\"_blank\">Facebook<\/a>, <a href=\"https:\/\/twitter.com\/memberpress\" rel=\"noreferrer noopener\" target=\"_blank\">Twitter<\/a>, <a href=\"https:\/\/www.instagram.com\/memberpress\/\" rel=\"noreferrer noopener\" target=\"_blank\">Instagram<\/a>, and <a href=\"https:\/\/www.linkedin.com\/showcase\/memberpress\/\" rel=\"noreferrer noopener\" target=\"_blank\">LinkedIn<\/a>! 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