{"id":61066,"date":"2024-02-13T06:42:01","date_gmt":"2024-02-13T11:42:01","guid":{"rendered":"https:\/\/memberpress.com\/docs\/whats-your-refund-policy\/"},"modified":"2025-06-03T12:06:47","modified_gmt":"2025-06-03T16:06:47","slug":"memberpress-refund-policy","status":"publish","type":"ht_kb","link":"https:\/\/memberpress.com\/fr\/docs\/memberpress-refund-policy\/","title":{"rendered":"MemberPress Politique de remboursement"},"content":{"rendered":"<p class=\"wp-block-paragraph\">You can purchase MemberPress-related products by buying subscriptions. Since MemberPress-related products aren\u2019t available as a free version or with a trial period, we offer a 14-day Refund Policy. <\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\"><strong>Note<\/strong>: En souscrivant \u00e0 un plan sur MemberPress.com, vous confirmez que vous acceptez les conditions de MemberPress et la politique de remboursement de 14 jours.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ce document explique la politique de remboursement de 14 jours de MemberPress, la demande de remboursement et l'utilisation de MemberPress apr\u00e8s la p\u00e9riode de remboursement.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"memberPress-refund-policy\"><a href=\"#memberPress-refund-policy\" title=\"\">MemberPress Politique de remboursement sous 14 jours<\/a><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Le MemberPress <strong>La politique de remboursement de 14 jours vous permet de tester MemberPress<\/strong> et s'assurer que les produits r\u00e9pondent \u00e0 vos besoins :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les <strong>La p\u00e9riode de remboursement de 14 jours commence imm\u00e9diatement<\/strong> lorsque vous vous inscrivez<\/li>\n\n\n\n<li>Si le produit ne convient pas, <strong>you\u2019re guaranteed a 100% refund<\/strong> si la demande est faite dans les 14 jours. <\/li>\n\n\n\n<li>Il s'agit d'un \u201c<strong>aucune question n'est pos\u00e9e<\/strong>\u201d garantie.<\/li>\n\n\n\n<li>Les remboursements sont possibles <strong>une fois par produit<\/strong> seulement<\/li>\n\n\n\n<li>MemberPress\u2019s 14-day Refund Policy applies to <strong>nouveaux abonnements en ligne<\/strong>y.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"new-subscriptions-refund-policy\"><a href=\"#new-subscriptions-refund-policy\" title=\"\">Politique de remboursement pour les nouveaux abonnements<\/a><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Lorsque vous vous abonnez \u00e0 MemberPress pour la premi\u00e8re fois, votre compte et votre abonnement \u00e0 MemberPress sont automatiquement cr\u00e9\u00e9s. De plus, votre <strong>La p\u00e9riode de remboursement de 14 jours commence au moment o\u00f9 vous vous inscrivez.<\/strong> dans les conditions suivantes :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Jours 1-14<\/strong>: Remboursement int\u00e9gral possible<\/li>\n\n\n\n<li><strong>Jour 15+<\/strong>: Aucun remboursement n'est effectu\u00e9<\/li>\n\n\n\n<li>Vous devez soumettre votre demande de remboursement <strong>au plus tard 24 heures (ouvrables) apr\u00e8s la fin de la p\u00e9riode de 14 jours<\/strong>.<\/li>\n\n\n\n<li>Vous pouvez <strong>demander un remboursement \u00e0 tout moment pendant la p\u00e9riode de remboursement<\/strong>.<\/li>\n\n\n\n<li>Les <strong>remboursement des abonnements<\/strong> sont d\u00e9livr\u00e9s pour le<strong> montant total de l'abonnement<\/strong>.<\/li>\n\n\n\n<li>Les remboursements sont vers\u00e9s au <strong>mode de paiement initial<\/strong> seulement.<\/li>\n\n\n\n<li>La m\u00eame passerelle de paiement que celle que vous avez utilis\u00e9e pour vous inscrire (Stripe\/PayPal) se chargera du remboursement.<\/li>\n\n\n\n<li>Les <strong>le remboursement sera effectu\u00e9 exclusivement sur le m\u00eame compte\/la m\u00eame carte<\/strong> aupr\u00e8s duquel l'achat a \u00e9t\u00e9 effectu\u00e9. <\/li>\n\n\n\n<li>Tandis que <strong>Certains remboursements sont trait\u00e9s instantan\u00e9ment, la plupart prennent de 5 \u00e0 10 jours ouvrables.<\/strong> pour appara\u00eetre sur votre compte. Il s'agit d'un d\u00e9lai de traitement bancaire standard qui n'est pas contr\u00f4l\u00e9 par MemberPress.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Veuillez v\u00e9rifier le <strong>Remboursements <\/strong>section de <strong><a href=\"https:\/\/memberpress.com\/fr\/terms\/#refunds\" target=\"_blank\" rel=\"noopener\" title=\"\">MemberPress Conditions g\u00e9n\u00e9rales d'utilisation<\/a><\/strong> pour plus de d\u00e9tails.<\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\"><strong>Note<\/strong>: MemberPress <strong>les remboursements ne peuvent \u00eatre effectu\u00e9s qu'une seule fois<\/strong>. By requesting a refund (if issued), you\u2019re waiving your right to the 14-day Refund Policy, which won\u2019t be valid for future purchases of the same product. Thus, if you subscribe to MemberPress again, you won\u2019t be eligible for a refund for that purchase.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"renewals-policy\"><a href=\"#renewals-policy\" title=\"\">Utilisation de MemberPress au-del\u00e0 de la p\u00e9riode de remboursement et renouvellements<\/a><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous estimez que MemberPress est le bon produit, continuez simplement \u00e0 l'utiliser apr\u00e8s la p\u00e9riode de remboursement. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tous les abonnements \u00e0 MemberPress sont factur\u00e9s annuellement. Par cons\u00e9quent, votre abonnement MemberPress <strong>l'abonnement sera renouvel\u00e9 automatiquement chaque ann\u00e9e<\/strong>en prolongeant votre licence pour une dur\u00e9e ind\u00e9termin\u00e9e.<\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-danger\"><strong>Note<\/strong>: Tous <strong>Les abonnements \u00e0 MemberPress sont renouvel\u00e9s automatiquement <\/strong>\u00e0 moins qu'elle ne soit annul\u00e9e, et<strong> la validation du paiement n'est pas requise <\/strong>sur les renouvellements. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gardez \u00e0 l'esprit que <strong>les frais de renouvellement ne sont pas rembours\u00e9s<\/strong>: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Une fois que votre adh\u00e9sion est renouvel\u00e9e, ce paiement est d\u00e9finitif.<\/li>\n\n\n\n<li><span style=\"margin: 0px; padding: 0px;\"><strong>Vous recevrez chaque ann\u00e9e un rappel par courrier \u00e9lectronique concernant les renouvellements \u00e0 venir.<\/strong> avant la date de renouvellement<\/span>. Vous disposerez ainsi de suffisamment de temps pour prendre des dispositions \u00e0 temps ou pour proc\u00e9der \u00e0 des ajustements si n\u00e9cessaire.<\/li>\n\n\n\n<li>Y<strong>Vous pouvez annuler <\/strong>votre abonnement MemberPress <strong>\u00e0 tout moment avant la date de renouvellement<\/strong> en <strong><a href=\"https:\/\/memberpress.com\/account\/subscriptions\/\" target=\"_blank\" rel=\"noopener\" title=\"\">votre compte<\/a><\/strong>.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\"><strong>Note<\/strong>: Des rappels automatiques seront envoy\u00e9s \u00e0 l'adresse \u00e9lectronique que vous avez utilis\u00e9e pour vous abonner \u00e0 MemberPress.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Annulation de l'abonnement<\/strong> \u00e0 tout moment apr\u00e8s le renouvellement ou apr\u00e8s la p\u00e9riode initiale de remboursement de 14 jours <strong>\u00e9vitera des poursuites \u00e0 l'avenir<\/strong>. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This won\u2019t affect your current billing period (initial or renewed subscription) or the use of the MemberPress plugin or add-ons. <strong>Vous gardez l'acc\u00e8s<\/strong> jusqu'\u00e0 la fin de la p\u00e9riode de facturation en cours et <strong><a href=\"https:\/\/memberpress.com\/fr\/docs\/what-happens-when-my-subscription-ends\/\" target=\"_blank\" rel=\"noopener\" title=\"\">votre abonnement expire<\/a><\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Comment demander un remboursement ?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vous pouvez demander un remboursement en <strong><a class=\"heroickb_exit_link\" href=\"?hkb-redirect&nonce=e3b9acfdbc&check=1qsqj&redirect=https%3A%2F%2Fmemberpress.com%2Fsupport%2F&otype=unknown&oid=0&source=block-content\" target=\"_blank\" rel=\"noopener\" title=\"\">soumettre un ticket d'assistance<\/a><\/strong>. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Avant de demander un remboursement, nous vous sugg\u00e9rons de <strong><a href=\"https:\/\/memberpress.com\/fr\/docs\/\" target=\"_blank\" rel=\"noopener\" title=\"\">consultez notre base de connaissances<\/a><\/strong> ou contactez notre \u00e9quipe d'assistance pour obtenir de l'aide avec MemberPress.<\/p>","protected":false},"excerpt":{"rendered":"<p>You can purchase MemberPress-related products by buying subscriptions. Since MemberPress-related products aren\u2019t available as a free version or with a trial period, we offer a 14-day Refund Policy. This document explains the MemberPress 14-day Refund Policy, requesting refunds, and using MemberPress past the refund period. MemberPress 14-day Refund Policy The MemberPress 14-day Refund Policy allows [\u2026]<\/p>\n","protected":false},"author":62252,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","footnotes":""},"ht-kb-category":[1285],"ht-kb-tag":[],"class_list":["post-61066","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-licensing-and-pricing-faqs","entry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- 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