{"id":61469,"date":"2024-02-13T07:33:29","date_gmt":"2024-02-13T12:33:29","guid":{"rendered":"https:\/\/memberpress.com\/docs\/refunding-a-transaction\/"},"modified":"2024-06-12T09:43:12","modified_gmt":"2024-06-12T13:43:12","slug":"refunding-a-transaction","status":"publish","type":"ht_kb","link":"https:\/\/memberpress.com\/fr\/docs\/refunding-a-transaction\/","title":{"rendered":"Remboursement d'une transaction"},"content":{"rendered":"<p><iframe src=\"https:\/\/www.youtube.com\/embed\/B-qvzLygsPM?enablejsapi=1\" width=\"640\" height=\"360\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><br \/>\n<\/iframe><\/p>\n<p>Dans MemberPress, il n'y a que <em> une seule voie correcte\u00a0<\/em>to refund a user\u2019s transaction, but you can process the refund in two areas.<\/p>\n<h2>\u00c9tapes d\u00e9taill\u00e9es<\/h2>\n<h4>Par la page des abonnements<\/h4>\n<p><em>(utile en cas de remboursement d'une transaction faisant partie d'un abonnement r\u00e9current)<\/em><\/p>\n<ol>\n<li>Naviguez jusqu'\u00e0 la page WordPress Dashboard &gt; MemberPress &gt; Subscriptions.<\/li>\n<li>For an automatically recurring subscription, make sure that you are in the \u2018Recurring\u2019 tab or for a non-recurring (one-time payment) subscription in the \u2018Non-Recurring\u2019 tab.<\/li>\n<li>Recherchez l'abonnement \u00e0 l'aide de l'outil de recherche sur la page ou en naviguant.<\/li>\n<li>Hover over the unique Subscription ID for the Subscription in the \u2018Subscription\u2019 column.<\/li>\n<li>V\u00e9rifiez que vous avez trouv\u00e9 le\u00a0<em>correctes\u00a0<\/em>Abonnement.<\/li>\n<li>Click the \u2018View Txns\u2019 Link.<\/li>\n<li>Hover over the unique\u00a0Transaction\u00a0ID for the Transaction you would like to refund in the \u2018Transaction\u2019 column.<\/li>\n<li>Click the \u2018Refund\u2019\u00a0Link.<\/li>\n<li>Click \u2018OK\u2019 on the Pop-up after verifying you are canceling the correct subscription.<\/li>\n<\/ol>\n<p><i style=\"background-color: initial;\">Special note: if the Transaction is also associated with an active Subscription that you would like to cancel, then click the \u2018Refund & Cancel\u2019 link in step 5 instead of clicking the \u2018Refund\u2019 link.<\/i><\/p>\n<h4>Par le biais de la page des transactions<\/h4>\n<p><em>(utile pour le remboursement d'une seule transaction <u>pas<\/u> associ\u00e9 \u00e0 un\u00a0<\/em><em style=\"background-color: initial;\">abonnement r\u00e9current automatique)<\/em><\/p>\n<ol>\n<li>Acc\u00e9dez au tableau de bord WordPress &gt; MemberPress &gt; page Transactions.<\/li>\n<li>Recherchez la transaction \u00e0 l'aide de l'outil de recherche sur la page ou en naviguant.<\/li>\n<li>Hover over the unique Transaction ID for the Transaction in the \u2018Transaction\u2019 column.<\/li>\n<li>V\u00e9rifiez que vous remboursez le\u00a0<em>correctes\u00a0<\/em>Transaction (ce processus est irr\u00e9versible).<\/li>\n<li>Click the \u2018Refund\u2019 Link.<\/li>\n<li>Click \u2018OK\u2019 on the Pop-up after verifying you are canceling the correct subscription.<i style=\"background-color: initial;\">\u00a0<\/i><\/li>\n<\/ol>\n<p><i style=\"background-color: initial;\">Special note: if the Transaction is also associated with an active Subscription that you would like to cancel, then click the \u2018Refund & Cancel\u2019 link in step 5 instead of clicking the \u2018Refund\u2019 link.<\/i><\/p>\n<h2>Bref aper\u00e7u<\/h2>\n<p>If you have already found the user\u2019s Transaction, as explained in the steps above, you can review this gif for how to refund a Transaction correctly:<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/Screen20recording202017-01-1720at2003115720PM.gif\" \/><\/p>\n<h2>Exigences techniques<\/h2>\n<p>Votre passerelle doit \u00eatre correctement configur\u00e9e pour que cette proc\u00e9dure fonctionne correctement.<\/p>\n<p>Si vous utilisez PayPal Standard comme passerelle, le mode avanc\u00e9 doit \u00eatre correctement configur\u00e9 pour utiliser cette fonctionnalit\u00e9 de MemberPress. Pour en savoir plus sur la configuration du mode avanc\u00e9 dans PayPal Standard, veuillez consulter le site suivant <a href=\"http:\/\/docs.memberpress.com\/article\/33-paypal-standard\">cette page<\/a>.<\/p>\n<p>Si vous utilisez Authorize.net comme passerelle de paiement, les remboursements ne sont pas possibles via MemberPress. Vous devrez vous rendre sur votre compte Authorize.net pour initier un remboursement.<\/p>\n<p class=\"callout\"><strong>A NOTER<\/strong>: Tout remboursement effectu\u00e9 par l'interm\u00e9diaire de MemberPress ou de la passerelle de paiement entra\u00eenera une perte d'acc\u00e8s puisque la transaction sera marqu\u00e9e comme \u00e9tant <em>Rembours\u00e9<\/em> dans MemberPress.<strong> If you want a user to have access even after a refund is completed, you\u2019d need to manually mark that transaction as<\/strong><strong> <em>Compl\u00e9ter<\/em><\/strong> \u00e0 nouveau apr\u00e8s que le remboursement a \u00e9t\u00e9 effectu\u00e9.<\/p>","protected":false},"excerpt":{"rendered":"<p>Apprenez \u00e0 rembourser une transaction dans MemberPress gr\u00e2ce \u00e0 notre guide d\u00e9taill\u00e9 \u00e9tape par \u00e9tape. Assurez la fluidit\u00e9 des transactions et la satisfaction de vos clients.<\/p>","protected":false},"author":62252,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","footnotes":""},"ht-kb-category":[1319],"ht-kb-tag":[1403],"class_list":["post-61469","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-subscriptions-and-transactions","ht_kb_tag-pro-rate-cancellations","entry","has-post-thumbnail"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Learn how to refund a transaction in MemberPress with our detailed step-by-step guide. 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