{"id":61526,"date":"2024-02-13T07:38:34","date_gmt":"2024-02-13T12:38:34","guid":{"rendered":"https:\/\/memberpress.com\/docs\/why-is-user-unauthorized\/"},"modified":"2024-02-13T17:19:02","modified_gmt":"2024-02-13T22:19:02","slug":"why-is-user-unauthorized","status":"publish","type":"ht_kb","link":"https:\/\/memberpress.com\/fr\/docs\/why-is-user-unauthorized\/","title":{"rendered":"Que faire lorsque l'utilisateur ne peut pas acc\u00e9der au contenu ?"},"content":{"rendered":"<p>\n\t Si vous constatez que vos utilisateurs signalent qu'ils n'ont pas acc\u00e8s \u00e0 votre contenu prot\u00e9g\u00e9 alors qu'ils pensent qu'ils devraient y avoir acc\u00e8s, il y a plusieurs choses que vous pouvez v\u00e9rifier.\u00a0<\/p>\n<p>\n\t Avant de passer en revue les listes ci-dessous, nous <em>\u00e0 recommander vivement <\/em>en utilisant le <a href=\"https:\/\/wordpress.org\/plugins\/user-switching\/\" target=\"_blank\" rel=\"noopener\">Plugin de changement d'utilisateur<\/a> to check your user\u2019s access. This is a seamless way to verify what exactly the user is getting access to without asking for their password.\u00a0<\/p>\n<p>\n\t Apr\u00e8s avoir v\u00e9rifi\u00e9 que l'utilisateur ne peut effectivement pas acc\u00e9der au contenu qu'il devrait, voici deux listes d'\u00e9l\u00e9ments \u00e0 v\u00e9rifier :<\/p>\n<p>\n\t <u><strong>\u00c9l\u00e9ments principaux \u00e0 v\u00e9rifier \u2013 choses que vous devriez pouvoir faire facilement vous-m\u00eame<\/strong><\/u><\/p>\n<ul>\n<li>Verify that the user has an active subscription. This should be checked on the MemberPress > Subscriptions page and under the active column you will see a green \u2018Yes\u2019.\u00a0<\/li>\n<li>Verify that you have correctly set up your rule for the content in mention. You need to make sure that on your Rule\u2019s edit page, you have correctly selected the Membership that the user has purchased (along with any other Memberships).<\/li>\n<li>V\u00e9rifiez que la r\u00e8gle prot\u00e9geant le contenu n'est pas assortie d'un d\u00e9lai d'attente ou d'un d\u00e9lai d'expiration. Si l'utilisateur se trouve en dehors de ces fen\u00eatres, il n'aura pas acc\u00e8s au contenu.<\/li>\n<li>V\u00e9rifier les conflits de r\u00e8gles comme expliqu\u00e9 <a href=\"https:\/\/memberpress.com\/fr\/docs\/avoiding-rule-conflicts\/\" target=\"_blank\" rel=\"noopener\">ici<\/a> \u2013 meaning two rules protecting the same piece of content. Most commonly having an \u2018all content\u2019, \u2018all pages\u2019, \u2018all posts\u2019 etc. type rule can cause such a conflict.\u00a0<\/li>\n<li>Si vous n'avez pas de r\u00e8gles, essayez d'en ajouter une, vous pourrez toujours la supprimer par la suite si le probl\u00e8me est r\u00e9solu. Pour en savoir plus, voir : <a href=\"https:\/\/memberpress.com\/fr\/docs\/why-are-all-my-pages-locked-if-i-have-no-rules\/\">Pourquoi toutes mes pages sont-elles verrouill\u00e9es si je n'ai pas de r\u00e8gles ?<\/a><\/li>\n<\/ul>\n<p>\n\t <strong><u>\u00c9l\u00e9ments secondaires \u00e0 v\u00e9rifier<\/u><u> \u2013 peut n\u00e9cessiter l'aide de votre h\u00e9bergeur ou d\u00e9veloppeur<\/u><\/strong><\/p>\n<ul>\n<li>HTTP browser caching headers. User visits a protected page, and a caching plugin tells the browser to cache that page (if visited in the future, show the user the same thing they\u2019re seeing now). So the user logs in or registers, goes back to the protected page, and the browser shows them the cached version of the page instead of looking for a new version now that they\u2019re logged in. This can usually be resolved by disabling full page browser caching in your caching plugin\u2019s configuration. Only static items like CSS, JS, images, fonts , etc. should be cached by the browser.\u00a0<\/li>\n<li>www vs non-www. Les cookies de connexion WordPress fonctionnent aussi bien sous www que sous non-www \u2014 mais <em>pas pour les deux<\/em>. So if the user logs in under www URL, then browses to a page that is non-www \u2013 they\u2019ll be seen by WordPress as logged out. Putting a .htaccess redirect to force one or the other usually fixes this.<\/li>\n<li>http vs https \u2014 similaire au point ci-dessus, sauf que les cookies de connexion ne fonctionnent que sous http ou https \u2013 <em>mais pas les deux<\/em>. If the user logs in under https \u2013 then browses to an http URL \u2013 they\u2019ll be seen as logged out again. If you have an SSL\/TLS certificate (https) on your site, it\u2019s recommended to go full https on the entire site. The <a href=\"https:\/\/wordpress.org\/plugins\/really-simple-ssl\/\" target=\"_blank\" rel=\"noopener\">Plugin SSL vraiment simple<\/a> is great for that. Be sure to update your Webhook or IPN URL\u2019s to use https at the gateway though, if they\u2019re currently set to use http.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>If you are finding that your users are reporting not getting access to your protected content when they believe that they should, there are a couple of things that you can check.\u00a0 Before going over the lists below, we highly recommend using the User Switching plugin to check your user\u2019s access. This is a seamless [\u2026]<\/p>\n","protected":false},"author":62252,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","footnotes":""},"ht-kb-category":[1322],"ht-kb-tag":[],"class_list":["post-61526","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-protecting-content","entry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"If you are finding that your users are reporting not getting access to your protected content when they believe that they should, there are a couple of things that you can check. 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This is a seamless","twitter:image":"https:\/\/memberpress.com\/wp-content\/uploads\/2022\/10\/mp-icon-RGB_Icon-01.jpg"},"aioseo_meta_data":{"post_id":"61526","title":null,"description":null,"keywords":null,"keyphrases":null,"primary_term":null,"canonical_url":null,"og_title":null,"og_description":null,"og_object_type":"default","og_image_type":"default","og_image_url":null,"og_image_width":null,"og_image_height":null,"og_image_custom_url":null,"og_image_custom_fields":null,"og_video":null,"og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":false,"twitter_card":"default","twitter_image_type":"default","twitter_image_url":null,"twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_title":null,"twitter_description":null,"schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":[],"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":[]},"graphName":"","isEnabled":true},"graphs":[]},"schema_type":"default","schema_type_options":null,"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":null,"robots_max_videopreview":null,"robots_max_imagepreview":"large","priority":null,"frequency":null,"local_seo":null,"seo_analyzer_scan_date":"2026-08-21 01:15:37","breadcrumb_settings":null,"limit_modified_date":false,"reviewed_by":null,"open_ai":null,"ai":null,"created":"2024-02-13 12:38:34","updated":"2026-08-21 01:15:37","focus_keyword":null,"additional_keywords":null,"truseo_locale":null},"aioseo_breadcrumb":"<div class=\"aioseo-breadcrumbs\"><span class=\"aioseo-breadcrumb\">\n\t<a href=\"https:\/\/memberpress.com\/fr\" title=\"Home\">Home<\/a>\n<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t<a href=\"https:\/\/memberpress.com\/fr\/doc-categories\/general\/\" title=\"General\">General<\/a>\n<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t<a href=\"https:\/\/memberpress.com\/fr\/doc-categories\/protecting-content\/\" title=\"Protecting Content\">Protecting Content<\/a>\n<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\tWhat to do When User Can\u2019t Access Content?\n<\/span><\/div>","aioseo_breadcrumb_json":[{"label":"Home","link":"https:\/\/memberpress.com\/fr"},{"label":"General","link":"https:\/\/memberpress.com\/fr\/doc-categories\/general\/"},{"label":"Protecting Content","link":"https:\/\/memberpress.com\/fr\/doc-categories\/protecting-content\/"},{"label":"What to do When User Can\u2019t Access Content?","link":"https:\/\/memberpress.com\/fr\/docs\/why-is-user-unauthorized\/"}],"_links":{"self":[{"href":"https:\/\/memberpress.com\/fr\/wp-json\/wp\/v2\/ht-kb\/61526","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/memberpress.com\/fr\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/memberpress.com\/fr\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/memberpress.com\/fr\/wp-json\/wp\/v2\/users\/62252"}],"replies":[{"embeddable":true,"href":"https:\/\/memberpress.com\/fr\/wp-json\/wp\/v2\/comments?post=61526"}],"version-history":[{"count":0,"href":"https:\/\/memberpress.com\/fr\/wp-json\/wp\/v2\/ht-kb\/61526\/revisions"}],"wp:attachment":[{"href":"https:\/\/memberpress.com\/fr\/wp-json\/wp\/v2\/media?parent=61526"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/memberpress.com\/fr\/wp-json\/wp\/v2\/ht-kb-category?post=61526"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/memberpress.com\/fr\/wp-json\/wp\/v2\/ht-kb-tag?post=61526"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}