{"id":61526,"date":"2024-02-13T07:38:34","date_gmt":"2024-02-13T12:38:34","guid":{"rendered":"https:\/\/memberpress.com\/docs\/why-is-user-unauthorized\/"},"modified":"2026-09-21T11:18:47","modified_gmt":"2026-09-21T15:18:47","slug":"why-is-user-unauthorized","status":"publish","type":"ht_kb","link":"https:\/\/memberpress.com\/fr\/docs\/why-is-user-unauthorized\/","title":{"rendered":"Que faire lorsque l'utilisateur ne peut pas acc\u00e9der au contenu ?"},"content":{"rendered":"<p>\n\t Si vous constatez que vos utilisateurs signalent qu'ils n'ont pas acc\u00e8s \u00e0 votre contenu prot\u00e9g\u00e9 alors qu'ils pensent qu'ils devraient y avoir acc\u00e8s, il y a plusieurs choses que vous pouvez v\u00e9rifier.&nbsp;<\/p>\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\"><strong>Remarque :<\/strong> Le panier d'achat MemberPress est actuellement en version b\u00eata. Certains libell\u00e9s et \u00e9tapes sur votre site peuvent diff\u00e9rer l\u00e9g\u00e8rement de ce qui est d\u00e9crit dans ce document. \u00c0 partir de la version 1.14 de MemberPress, <strong>Adh\u00e9sions<\/strong> appara\u00eet sous la forme de <strong>Produits<\/strong> dans le tableau de bord WordPress. Pour en savoir plus, consultez la <strong><a href=\"https:\/\/memberpress.com\/fr\/docs\/memberpress-cart-overview\/\" target=\"_blank\" rel=\"noopener\">Pr\u00e9sentation du chariot MemberPress<\/a><\/strong>.<\/p>\n\n<p>\n\t Avant de passer en revue les listes ci-dessous, nous <em>\u00e0 recommander vivement <\/em>en utilisant le <a href=\"https:\/\/wordpress.org\/plugins\/user-switching\/\" target=\"_blank\" rel=\"noopener\">Plugin de changement d'utilisateur<\/a> pour v\u00e9rifier les droits d'acc\u00e8s de votre utilisateur. C'est un moyen tr\u00e8s simple de v\u00e9rifier \u00e0 quoi l'utilisateur a exactement acc\u00e8s sans lui demander son mot de passe.&nbsp;<\/p><p>\n\t Apr\u00e8s avoir v\u00e9rifi\u00e9 que l'utilisateur ne peut effectivement pas acc\u00e9der au contenu qu'il devrait, voici deux listes d'\u00e9l\u00e9ments \u00e0 v\u00e9rifier :<\/p><p>\n\t <u><strong>Principaux \u00e9l\u00e9ments \u00e0 v\u00e9rifier - ce que vous devriez pouvoir faire facilement par vous-m\u00eame<\/strong><\/u><\/p><ul>\n\t\n<li>V\u00e9rifiez que l'utilisateur dispose d'un abonnement actif. Pour cela, rendez-vous sur la page MemberPress &gt; Abonnements : dans la colonne \u2018 Actif \u2019, vous verrez s'afficher un \u00ab Oui \u00bb en vert.&nbsp;<\/li>\t\n<li>V\u00e9rifiez que vous avez correctement configur\u00e9 votre r\u00e8gle pour le contenu en question. Vous devez vous assurer que, sur la page de modification de votre r\u00e8gle, vous avez correctement s\u00e9lectionn\u00e9 l\u2019abonnement que l\u2019utilisateur a souscrit (ainsi que tout autre abonnement).<\/li>\t\n<li>V\u00e9rifiez que la r\u00e8gle prot\u00e9geant le contenu n'est pas assortie d'un d\u00e9lai d'attente ou d'un d\u00e9lai d'expiration. Si l'utilisateur se trouve en dehors de ces fen\u00eatres, il n'aura pas acc\u00e8s au contenu.<\/li>\t\n<li>V\u00e9rifier les conflits de r\u00e8gles comme expliqu\u00e9 <a href=\"https:\/\/memberpress.com\/fr\/docs\/avoiding-rule-conflicts\/\" target=\"_blank\" rel=\"noopener\">ici<\/a> \u2013 c'est-\u00e0-dire deux r\u00e8gles prot\u00e9geant le m\u00eame contenu. Le plus souvent, ce sont les r\u00e8gles du type \u2018 tout le contenu \u2019, \u2018 toutes les pages \u2019, \u2018 tous les articles \u2019, etc. qui peuvent \u00eatre \u00e0 l'origine d'un tel conflit.&nbsp;<\/li><li>Si vous n'avez pas de r\u00e8gles, essayez d'en ajouter une, vous pourrez toujours la supprimer par la suite si le probl\u00e8me est r\u00e9solu. Pour en savoir plus, voir : <a href=\"https:\/\/memberpress.com\/fr\/docs\/why-are-all-my-pages-locked-if-i-have-no-rules\/\">Pourquoi toutes mes pages sont-elles verrouill\u00e9es si je n'ai pas de r\u00e8gles ?<\/a><\/li><\/ul><p>\n\t <strong><u>\u00c9l\u00e9ments secondaires \u00e0 v\u00e9rifier<\/u><u> - peut n\u00e9cessiter l'aide de votre h\u00e9bergeur ou d\u00e9veloppeur<\/u><\/strong><\/p><ul>\n\t\n<li>En-t\u00eates HTTP de mise en cache du navigateur. L'utilisateur consulte une page prot\u00e9g\u00e9e, et un plugin de mise en cache indique au navigateur de mettre cette page en cache (si l'utilisateur revient sur cette page plus tard, lui afficher le m\u00eame contenu que celui qu'il voit actuellement). Ainsi, lorsque l'utilisateur se connecte ou s'inscrit, puis revient sur la page prot\u00e9g\u00e9e, le navigateur lui affiche la version mise en cache de la page au lieu de rechercher une nouvelle version, maintenant qu'il est connect\u00e9. Ce probl\u00e8me peut g\u00e9n\u00e9ralement \u00eatre r\u00e9solu en d\u00e9sactivant la mise en cache de la page enti\u00e8re dans la configuration de votre plugin de mise en cache. Seuls les \u00e9l\u00e9ments statiques tels que les fichiers CSS, JS, les images, les polices, etc. doivent \u00eatre mis en cache par le navigateur.&nbsp;<\/li>\t\n<li>www vs non-www. Les cookies de connexion de WordPress sont valables sous www ou non-www - mais <em>pas pour les deux<\/em>. Ainsi, si l'utilisateur se connecte via une URL \u00ab www \u00bb, puis acc\u00e8de \u00e0 une page sans \u00ab www \u00bb, WordPress consid\u00e9rera qu'il s'est d\u00e9connect\u00e9. La mise en place d'une redirection via le fichier .htaccess pour forcer l'une ou l'autre des URL permet g\u00e9n\u00e9ralement de r\u00e9soudre ce probl\u00e8me.<\/li>\t\n<li>http vs https - similaire au point pr\u00e9c\u00e9dent, sauf que les cookies de connexion ne sont valables que sous http ou https. <em>mais pas les deux<\/em>. Si l'utilisateur se connecte via https, puis acc\u00e8de \u00e0 une URL http, il sera consid\u00e9r\u00e9 comme d\u00e9connect\u00e9. Si vous disposez d'un certificat SSL\/TLS (https) sur votre site, il est recommand\u00e9 d'utiliser le protocole https sur l'ensemble du site. Le <a href=\"https:\/\/wordpress.org\/plugins\/really-simple-ssl\/\" target=\"_blank\" rel=\"noopener\">Plugin SSL vraiment simple<\/a> C'est id\u00e9al pour cela. Veillez toutefois \u00e0 mettre \u00e0 jour vos URL de Webhook ou d'IPN pour qu'elles utilisent le protocole https au niveau de la passerelle, si elles sont actuellement configur\u00e9es pour utiliser le protocole http.<\/li><\/ul>","protected":false},"excerpt":{"rendered":"<p>If you are finding that your users are reporting not getting access to your protected content when they believe that they should, there are a couple of things that you can check.&nbsp; Before going over the lists below, we highly recommend using the User Switching plugin to check your user&#8217;s access. 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