{"id":61582,"date":"2024-02-13T07:41:32","date_gmt":"2024-02-13T12:41:32","guid":{"rendered":"https:\/\/memberpress.com\/docs\/login-page-not-working\/"},"modified":"2026-02-12T07:03:45","modified_gmt":"2026-02-12T12:03:45","slug":"login-page-not-working","status":"publish","type":"ht_kb","link":"https:\/\/memberpress.com\/fr\/docs\/login-page-not-working\/","title":{"rendered":"La page de connexion ne fonctionne pas"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Vous trouverez ci-dessous les probl\u00e8mes les plus courants que nous rencontrons avec la page de connexion de MemberPress et ce que vous pouvez faire pour les r\u00e9soudre :<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">L'utilisateur est invit\u00e9 \u00e0 r\u00e9soudre un probl\u00e8me math\u00e9matique, mais apr\u00e8s l'avoir r\u00e9solu, il est renvoy\u00e9 \u00e0 la page de connexion.<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">This issue is related to a security feature of Jetpack. To resolve the issue you will need to disable Jetpack\u2019s \u201c<a href=\"https:\/\/jetpack.com\/support\/security-features\/\" target=\"_blank\" rel=\"noopener\">Bloquer les tentatives de connexion suspectes<\/a>\u201d dans les options de s\u00e9curit\u00e9.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Veuillez noter que ce probl\u00e8me se caract\u00e9rise par le fait que vos utilisateurs sont redirig\u00e9s vers une<br><span style=\"margin: 0px; padding: 0px;\"><em>nouvelle page\u00a0<\/em>apr\u00e8s avoir saisi leurs identifiants de connexion, o\u00f9 ils sont invit\u00e9s \u00e0 r\u00e9soudre un probl\u00e8me math\u00e9matique simple. M\u00eame apr\u00e8s l'avoir r\u00e9solu correctement, les utilisateurs sont toujours redirig\u00e9s vers la page de connexion.<\/span>\u00a0Ceci n'est pas li\u00e9 au MemberPress. <a href=\"https:\/\/memberpress.com\/fr\/docs\/math-captcha\/\" target=\"_blank\" rel=\"noopener\">Fonctionnalit\u00e9 Math Captcha<\/a>.\u00a0<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">L'utilisateur est dirig\u00e9 vers une page d'erreur 404 apr\u00e8s s'\u00eatre connect\u00e9.<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Ce probl\u00e8me est probablement d\u00fb au fait que l'URL n'est pas correctement format\u00e9e OU qu'il y a un<br><strong>un<\/strong>La page\/le message\/etc. publi\u00e9(e) est entr\u00e9(e) dans les param\u00e8tres de redirection de votre connexion \u00e0 MemberPress. Il y a deux endroits \u00e0 v\u00e9rifier :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Globalement, dans MemberPress &gt; Param\u00e8tres &gt; Onglet Compte &gt; Section Connexion et d\u00e9connexion &gt; URL vers laquelle rediriger le membre apr\u00e8s la connexion.<\/li>\n\n\n\n<li>Par adh\u00e9sion dans le MemberPress &gt; Adh\u00e9sions &gt; (cliquez sur Modifier votre adh\u00e9sion) &gt; Options d'adh\u00e9sion &gt; Onglet Avanc\u00e9 &gt; URL de redirection de connexion personnalis\u00e9es &gt; URL de redirection de connexion par d\u00e9faut OU toute URL personnalis\u00e9e ajout\u00e9e dans la section Ajouter des URL de redirection de connexion personnalis\u00e9es.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">When checking these URL\u2019s be sure to check these items:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>L'URL est soit l'URL compl\u00e8te de votre site, soit le slug (par exemple : si la page est <code>https:\/\/www.yoursite.com\/cool-stuff\/cool-page\/<\/code> vous l'avez inscrit comme tel ou comme <code>\/cool-stuff\/cool-page\/<\/code>) de <em>un <strong>existant <\/strong>et <strong>publi\u00e9 <\/strong>page\/post\/etc.<\/em>\u00a0sur votre site.\u00a0<\/li>\n\n\n\n<li>The URL follows the structure of the rest of the URL\u2019s on your site. For example, if your site doesn\u2019t use \u201cwww\u201d then you should not have that included. To avoid this issue to begin with, just use the slug of the URL (see example above).<\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\">L'utilisateur est bloqu\u00e9 dans une boucle de redirection infinie qui aboutit \u00e0 une page d'erreur.<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">La cause la plus fr\u00e9quente de ce probl\u00e8me est la combinaison du r\u00e9glage de l'option<br><a href=\"https:\/\/memberpress.com\/fr\/docs\/unauthorized-redirect\/\" target=\"_blank\" rel=\"noopener\">URL de redirection non autoris\u00e9e<\/a> \u00e0 la page de connexion (vous ne devriez jamais faire cela), l'utilisateur qui se connecte n'a pas d'abonnement actif ET vous avez votre URL de redirection de connexion (voir les emplacements pour ces param\u00e8tres ci-dessus dans la section) d\u00e9finie sur une URL de type <em>page prot\u00e9g\u00e9e<\/em>. In WordPress, if a logged in user visits the login page, they are automatically redirected away from the login page and sent to whatever page you have set as your login redirect URL. Therefore, if the user is able to login, but doesn\u2019t have an active subscription to access the page you are trying to send them after login, they are sent to the login page (your unauthorized page), which will again redirect them because they are logged in and so on and so on . . . creating an infinite loop!\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour y rem\u00e9dier, vous devez tenir compte des points suivants :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vous ne devez JAMAIS utiliser votre page de connexion comme url de redirection non autoris\u00e9e. Suivez les instructions du <a href=\"https:\/\/memberpress.com\/fr\/docs\/unauthorized-redirect\/\" target=\"_blank\" rel=\"noopener\">instructions ici<\/a> pour mettre en place une page de redirection non autoris\u00e9e qui emp\u00eachera ce probl\u00e8me.\u00a0<\/li>\n\n\n\n<li>It is best practice to have your login redirect URL set to a page that is NOT protected by a rule in MemberPress if possible. This will help avoid confusion for you and your users as to whether or not they can login or if it\u2019s a subscription issue.\u00a0<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"cookie\">L'utilisateur se connecte et visite ensuite une page qui semble l'avoir d\u00e9connect\u00e9.<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">When getting this issue, you\u2019ll notice that your users complain about being logged in one minute, and the next they have been logged out. Either they are seeing your unauthorized page due to not being logged in or are just being asked to log in again.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ce probl\u00e8me est probablement d\u00fb \u00e0 une diff\u00e9rence dans les protocoles de s\u00e9curit\u00e9 de votre page de connexion et d'autres pages de WordPress. WordPress cr\u00e9e un<br><a href=\"https:\/\/www.wpbeginner.com\/glossary\/cookies\/\" target=\"_blank\" rel=\"noopener\">cookie de session de connexion<\/a> qui indique \u00e0 votre site si l'utilisateur est connect\u00e9 ou non lorsqu'il navigue sur votre site. Ce cookie est <em>d\u00e9pendante <\/em>sur le protocole de s\u00e9curit\u00e9 de la page de connexion \u00e0 partir de laquelle l'utilisateur s'est connect\u00e9. Par cons\u00e9quent, si l'utilisateur se connecte \u00e0 une page utilisant un protocole de s\u00e9curit\u00e9 (a <strong>https:\/\/<\/strong> dans l'URL), puis visite une page qui n'en a pas (qui a <strong>http:\/\/<\/strong>\u00a0ou rien devant l'URL), WordPress pensera que l'utilisateur est d\u00e9connect\u00e9. Les r\u00e9sultats seront les m\u00eames dans les deux sens.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour r\u00e9soudre ce probl\u00e8me, nous vous recommandons de configurer l'ensemble de votre site pour qu'il utilise ou non un protocole de s\u00e9curit\u00e9 d\u00e9fini. Veuillez contacter votre h\u00e9bergeur concernant la mise en place d'un protocole de s\u00e9curit\u00e9 sur votre site car MemberPress ne le propose pas.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Below are some common issues that we see with the MemberPress login page and what you can do to fix them: User is asked to solve a math problem, but after solving, user is sent back to the login page This issue is related to a security feature of Jetpack. To resolve the issue you [\u2026]<\/p>\n","protected":false},"author":62252,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","footnotes":""},"ht-kb-category":[1333],"ht-kb-tag":[],"class_list":["post-61582","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-login-issues","entry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Below are some common issues that we see with the MemberPress login page and what you can do to fix them: User is asked to solve a math problem, but after solving, user is sent back to the login page This issue is related to a security feature of Jetpack. 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