{"id":61582,"date":"2024-02-13T07:41:32","date_gmt":"2024-02-13T12:41:32","guid":{"rendered":"https:\/\/memberpress.com\/docs\/login-page-not-working\/"},"modified":"2026-02-12T07:03:45","modified_gmt":"2026-02-12T12:03:45","slug":"login-page-not-working","status":"publish","type":"ht_kb","link":"https:\/\/memberpress.com\/fr\/docs\/login-page-not-working\/","title":{"rendered":"La page de connexion ne fonctionne pas"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Vous trouverez ci-dessous les probl\u00e8mes les plus courants que nous rencontrons avec la page de connexion de MemberPress et ce que vous pouvez faire pour les r\u00e9soudre :<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">L'utilisateur est invit\u00e9 \u00e0 r\u00e9soudre un probl\u00e8me math\u00e9matique, mais apr\u00e8s l'avoir r\u00e9solu, il est renvoy\u00e9 \u00e0 la page de connexion.<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Ce probl\u00e8me est li\u00e9 \u00e0 une fonctionnalit\u00e9 de s\u00e9curit\u00e9 de Jetpack. Pour le r\u00e9soudre, vous devrez d\u00e9sactiver la fonctionnalit\u00e9 \u201c \u00bb de Jetpack.\u201c<a href=\"https:\/\/jetpack.com\/support\/security-features\/\" target=\"_blank\" rel=\"noopener\">Bloquer les tentatives de connexion suspectes<\/a>\"dans les options de s\u00e9curit\u00e9.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Veuillez noter que ce probl\u00e8me se caract\u00e9rise par le fait que vos utilisateurs sont renvoy\u00e9s vers un fichier<br><span style=\"margin: 0px; padding: 0px;\"><em>nouvelle page&nbsp;<\/em>apr\u00e8s avoir saisi leurs identifiants de connexion, o\u00f9 ils sont invit\u00e9s \u00e0 r\u00e9soudre un probl\u00e8me math\u00e9matique simple. M\u00eame apr\u00e8s l'avoir r\u00e9solu correctement, les utilisateurs sont toujours redirig\u00e9s vers la page de connexion.<\/span>&nbsp;Ceci n'est pas li\u00e9 au MemberPress. <a href=\"https:\/\/memberpress.com\/fr\/docs\/math-captcha\/\" target=\"_blank\" rel=\"noopener\">Fonctionnalit\u00e9 Math Captcha<\/a>.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">L'utilisateur est dirig\u00e9 vers une page d'erreur 404 apr\u00e8s s'\u00eatre connect\u00e9.<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Ce probl\u00e8me est probablement d\u00fb au fait que l'URL n'est pas correctement format\u00e9e OU qu'il y a un<br><strong>un<\/strong>La page\/le message\/etc. publi\u00e9(e) est entr\u00e9(e) dans les param\u00e8tres de redirection de votre connexion \u00e0 MemberPress. Il y a deux endroits \u00e0 v\u00e9rifier :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Au niveau mondial, dans MemberPress &gt; Param\u00e8tres &gt; onglet Compte &gt; section Connexion et d\u00e9connexion &gt; URL vers laquelle rediriger le membre apr\u00e8s sa connexion.<\/li>\n\n\n\n<li>Par adh\u00e9sion dans le MemberPress &gt; Adh\u00e9sions &gt; (cliquez sur Modifier votre adh\u00e9sion) &gt; Options d'adh\u00e9sion &gt; Onglet Avanc\u00e9 &gt; URL de redirection de connexion personnalis\u00e9es &gt; URL de redirection de connexion par d\u00e9faut OU toute URL personnalis\u00e9e ajout\u00e9e dans la section Ajouter des URL de redirection de connexion personnalis\u00e9es.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Lorsque vous v\u00e9rifiez ces URL, veillez \u00e0 v\u00e9rifier les \u00e9l\u00e9ments suivants :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>L'URL est soit l'URL compl\u00e8te de votre site, soit le slug (par exemple : si la page est <code>https:\/\/www.yoursite.com\/cool-stuff\/cool-page\/<\/code> vous l'avez inscrit comme tel ou comme <code>\/cool-stuff\/cool-page\/<\/code>) de <em>un <strong>existant <\/strong>et <strong>publi\u00e9 <\/strong>page\/post\/etc.<\/em>\u00a0sur votre site.\u00a0<\/li>\n\n\n\n<li>L'URL respecte la structure des autres URL de votre site. Par exemple, si votre site n'utilise pas \u201c www \u201d, vous ne devez pas l'inclure. Pour \u00e9viter ce probl\u00e8me d\u00e8s le d\u00e9part, utilisez simplement le slug de l'URL (voir l'exemple ci-dessus).<\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\">L'utilisateur est bloqu\u00e9 dans une boucle de redirection infinie qui aboutit \u00e0 une page d'erreur.<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">La cause la plus fr\u00e9quente de ce probl\u00e8me est la combinaison du r\u00e9glage de l'option<br><a href=\"https:\/\/memberpress.com\/fr\/docs\/unauthorized-redirect\/\" target=\"_blank\" rel=\"noopener\">URL de redirection non autoris\u00e9e<\/a> \u00e0 la page de connexion (vous ne devriez jamais faire cela), l'utilisateur qui se connecte n'a pas d'abonnement actif ET vous avez votre URL de redirection de connexion (voir les emplacements pour ces param\u00e8tres ci-dessus dans la section) d\u00e9finie sur une URL de type <em>page prot\u00e9g\u00e9e<\/em>. Dans WordPress, si un utilisateur connect\u00e9 se rend sur la page de connexion, il est automatiquement redirig\u00e9 hors de cette page vers celle que vous avez d\u00e9finie comme URL de redirection apr\u00e8s connexion. Par cons\u00e9quent, si l\u2019utilisateur parvient \u00e0 se connecter, mais ne dispose pas d\u2019un abonnement actif pour acc\u00e9der \u00e0 la page vers laquelle vous essayez de le rediriger apr\u00e8s la connexion, il est renvoy\u00e9 vers la page de connexion (votre page \u00ab non autoris\u00e9e \u00bb), qui le redirigera \u00e0 nouveau puisqu\u2019il est connect\u00e9, et ainsi de suite\u2026 cr\u00e9ant ainsi une boucle infinie !&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour y rem\u00e9dier, vous devez tenir compte des points suivants :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vous ne devez JAMAIS utiliser votre page de connexion comme url de redirection non autoris\u00e9e. Suivez les instructions du <a href=\"https:\/\/memberpress.com\/fr\/docs\/unauthorized-redirect\/\" target=\"_blank\" rel=\"noopener\">instructions ici<\/a> pour mettre en place une page de redirection non autoris\u00e9e qui emp\u00eachera ce probl\u00e8me.\u00a0<\/li>\n\n\n\n<li>Il est recommand\u00e9, dans la mesure du possible, de configurer l'URL de redirection de connexion vers une page qui n'est PAS prot\u00e9g\u00e9e par une r\u00e8gle dans MemberPress. Cela permettra d'\u00e9viter toute confusion, tant pour vous que pour vos utilisateurs, quant \u00e0 savoir s'ils peuvent ou non se connecter ou s'il s'agit d'un probl\u00e8me d'abonnement.\u00a0<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"cookie\">L'utilisateur se connecte et visite ensuite une page qui semble l'avoir d\u00e9connect\u00e9.<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Lorsque ce probl\u00e8me survient, vous remarquerez que vos utilisateurs se plaignent d'\u00eatre connect\u00e9s une minute, puis d\u00e9connect\u00e9s l'instant d'apr\u00e8s. Soit ils acc\u00e8dent \u00e0 la page d'acc\u00e8s non autoris\u00e9 parce qu'ils ne sont pas connect\u00e9s, soit on leur demande simplement de se reconnecter.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ce probl\u00e8me est probablement d\u00fb \u00e0 une diff\u00e9rence dans les protocoles de s\u00e9curit\u00e9 de votre page de connexion et d'autres pages de WordPress. WordPress cr\u00e9e un<br><a href=\"https:\/\/www.wpbeginner.com\/glossary\/cookies\/\" target=\"_blank\" rel=\"noopener\">cookie de session de connexion<\/a> qui indique \u00e0 votre site si l'utilisateur est connect\u00e9 ou non lorsqu'il navigue sur votre site. Ce cookie est <em>d\u00e9pendante <\/em>sur le protocole de s\u00e9curit\u00e9 de la page de connexion \u00e0 partir de laquelle l'utilisateur s'est connect\u00e9. Par cons\u00e9quent, si l'utilisateur se connecte \u00e0 une page utilisant un protocole de s\u00e9curit\u00e9 (a <strong>https:\/\/<\/strong> dans l'URL), puis visite une page qui n'en a pas (qui a <strong>http:\/\/<\/strong>&nbsp;ou rien devant l'URL), WordPress pensera que l'utilisateur est d\u00e9connect\u00e9. Les r\u00e9sultats seront les m\u00eames dans les deux sens.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour r\u00e9soudre ce probl\u00e8me, nous vous recommandons de configurer l'ensemble de votre site pour qu'il utilise ou non un protocole de s\u00e9curit\u00e9 d\u00e9fini. Veuillez contacter votre h\u00e9bergeur concernant la mise en place d'un protocole de s\u00e9curit\u00e9 sur votre site car MemberPress ne le propose pas.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Below are some common issues that we see with the MemberPress login page and what you can do to fix them: User is asked to solve a math problem, but after solving, user is sent back to the login page This issue is related to a security feature of Jetpack. To resolve the issue you [&hellip;]<\/p>\n","protected":false},"author":62252,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","footnotes":""},"ht-kb-category":[1333],"ht-kb-tag":[],"class_list":["post-61582","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-login-issues","entry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.2.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Below are some common issues that we see with the MemberPress login page and what you can do to fix them: User is asked to solve a math problem, but after solving, user is sent back to the login page This issue is related to a security feature of Jetpack. 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