{"id":61737,"date":"2024-02-13T08:05:28","date_gmt":"2024-02-13T13:05:28","guid":{"rendered":"https:\/\/memberpress.com\/docs\/add-helpscout-ticket-when-a-subscription-gets-cancelled-zapier\/"},"modified":"2024-02-13T17:18:43","modified_gmt":"2024-02-13T22:18:43","slug":"add-helpscout-ticket-when-a-subscription-gets-cancelled-zapier","status":"publish","type":"ht_kb","link":"https:\/\/memberpress.com\/fr\/docs\/add-helpscout-ticket-when-a-subscription-gets-cancelled-zapier\/","title":{"rendered":"Ajouter un ticket Help Scout lorsqu'un abonnement est annul\u00e9 (Zapier)"},"content":{"rendered":"<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\">\n\t<em><strong>Note<\/strong><\/em>: Pour utiliser cette fonctionnalit\u00e9, vous devrez d'abord int\u00e9grer Zapier \u00e0 MemberPress : <a href=\"https:\/\/memberpress.com\/fr\/docs\/official-memberpress-zapier-integration\/\">https:\/\/memberpress.com\/docs\/official-memberpress-zapier-integration\/<\/a>\n<\/p>\n<p>\n\t Afin de garder une trace des abonnements r\u00e9currents qui ont \u00e9t\u00e9 annul\u00e9s, vous pouvez vouloir cr\u00e9er un ticket pour l'abonnement annul\u00e9 afin d'assurer le suivi avec le client. Zapier peut \u00eatre utilis\u00e9 pour cr\u00e9er automatiquement un ticket Help Scout apr\u00e8s l'annulation d'un abonnement. Commen\u00e7ons par quelques \u00e9tapes sur la fa\u00e7on de proc\u00e9der.\n<\/p>\n<h2>\u00c9tape:1 Se connecter et commencer \u00e0 cr\u00e9er un Zap<\/h2>\n<p>\n\t Connectez-vous \u00e0 votre compte Zapier et cliquez sur le bouton \u201c Cr\u00e9er un Zap \u201d dans le coin sup\u00e9rieur droit.\n<\/p>\n<p>\n\t<img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-Y7PV9ivtpJ.png\">\n<\/p>\n<h2>\u00c9tape 2 : Cr\u00e9ation d'un d\u00e9clencheur MemberPress<\/h2>\n<p>\n\t Recherchez MemberPress dans la barre de recherche et cliquez dessus une fois que vous l'avez trouv\u00e9.\n<\/p>\n<p>\n\t<img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-EOyDrwt6DH.png\">\n<\/p>\n<p>\n\t Ensuite, vous cliquerez sur le bouton \n\t<em>Arr\u00eat de l'abonnement<\/em> Option de d\u00e9clenchement. Cliquez ensuite sur le bouton Continuer.\n<\/p>\n<p>\n\t<img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-tr8xINIvs9.png\">\n<\/p>\n<p>\n\t S\u00e9lectionnez votre compte MemberPress, puis cliquez sur le bouton Continuer.\n<\/p>\n<p>\n\t Remarque : si vous n'avez pas encore connect\u00e9 votre compte MemberPress, cliquez sur le bouton\u00a0 \n\t<em>Connecter un compte<\/em>\u00a0pour le connecter avant de poursuivre cette \u00e9tape.\n<\/p>\n<p>\n\t<img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-R9XRaTflFT.png\">\n<\/p>\n<p>\n\t Testez le d\u00e9clencheur pour que Zapier puisse extraire le dernier abonnement qui a \u00e9t\u00e9 annul\u00e9 dans MemberPress. Lorsque vous avez termin\u00e9, cliquez sur \n\t<em>Continuer<\/em>.\n<\/p>\n<p>\n\t<img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-n3ixK7U375.png\">\n<\/p>\n<h2>\u00c9tape 3 : Cr\u00e9ation d'un d\u00e9clencheur d'action Help Scout<\/h2>\n<p>\n\t Recherchez HelpScout et s\u00e9lectionnez-le dans la liste d\u00e9roulante.\n<\/p>\n<p>\n\t<img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-PPFiTMWFOK.png\">\n<\/p>\n<p>\n\t Sur la page suivante, s\u00e9lectionnez l'\u00e9v\u00e9nement Cr\u00e9er une conversation \n\t<em>.\u00a0<\/em>Cliquez ensuite sur le bouton Continuer.\n<\/p>\n<p>\n\t<img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-MyZquSHqvI.png\">\n<\/p>\n<p>\n\t Ensuite, cliquez sur Connecter le compte pour connecter votre compte Help Scout. Vous devrez entrer vos identifiants Help Scout pour vous connecter.\n<\/p>\n<p>\n\t<img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-FYbNBcUoPt.png\">\n<\/p>\n<p>\n\t Une fois connect\u00e9, votre compte Help Scout sera s\u00e9lectionn\u00e9 par d\u00e9faut. Cliquez sur le bouton Continuer\n<\/p>\n<p>\n\t Sur cette page, commencez \u00e0 remplir le \n\t<i style=\"background-color: initial;\"><strong>requis<\/strong><\/i> champs obligatoires, puis remplissez les champs facultatifs que vous souhaitez ajouter \u00e0 la conversation. Une fois que tout est pr\u00eat, cliquez sur le bouton Continuer pour passer \u00e0 l'\u00e9tape suivante.\n<\/p>\n<p>\n\t<img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-41vrbyYtoH.png\">\n<\/p>\n<p>\n\t Sur la page suivante, vous pouvez ensuite tester que tout fonctionne. V\u00e9rifiez \u00e0 nouveau dans Help Scout si un ticket a \u00e9t\u00e9 cr\u00e9\u00e9 pour l'abonnement interrompu.\u00a0\n<\/p>\n<p>\n\t<img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-CL5dcj0DC2.png\">\n<\/p>\n<p>\n\t Une fois que vous avez re\u00e7u un avis de test r\u00e9ussi, vous pouvez nommer votre zap et cliquer sur le bouton Publier le zap pour terminer la configuration.\n<\/p>\n<p>\n\t<img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-fYtVoLDOIU.png\">\n<\/p>","protected":false},"excerpt":{"rendered":"<p>In order to keep track of any recurring subscriptions that have been cancelled, you may want to create a ticket for the cancelled subscription to follow up with the customer. Zapier can be used to automatically create a Help Scout ticket after a Subscription has been cancelled. Let\u2019s get started with some steps on how [\u2026]<\/p>\n","protected":false},"author":62252,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","footnotes":""},"ht-kb-category":[1317],"ht-kb-tag":[],"class_list":{"0":"post-61737","1":"ht_kb","2":"type-ht_kb","3":"status-publish","4":"format-standard","6":"ht_kb_category-zapier-integrations","7":"entry","8":"has-post-thumbnail"},"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.9.5.2 - aioseo.com -->\n\t<meta name=\"description\" content=\"Note: In order to utilize this functionality, you will first need to integrate Zapier with MemberPress: https:\/\/memberpress.com\/docs\/official-memberpress-zapier-integration\/ In order to keep track of any recurring subscriptions that have been cancelled, you may want to create a ticket for the cancelled subscription to follow up with the customer. Zapier can be used to automatically create a\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Nikola M\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/memberpress.com\/fr\/docs\/add-helpscout-ticket-when-a-subscription-gets-cancelled-zapier\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO Pro (AIOSEO) 4.9.5.2\" \/>\n\t\t<meta property=\"og:locale\" content=\"fr_FR\" \/>\n\t\t<meta property=\"og:site_name\" content=\"MemberPress\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Add Help Scout ticket when a Subscription is canceled (Zapier) | MemberPress\" \/>\n\t\t<meta property=\"og:description\" content=\"Note: In order to utilize this functionality, you will first need to integrate Zapier with MemberPress: https:\/\/memberpress.com\/docs\/official-memberpress-zapier-integration\/ In order to keep track of any recurring subscriptions that have been cancelled, you may want to create a ticket for the cancelled subscription to follow up with the customer. 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