{"id":61737,"date":"2024-02-13T08:05:28","date_gmt":"2024-02-13T13:05:28","guid":{"rendered":"https:\/\/memberpress.com\/docs\/add-helpscout-ticket-when-a-subscription-gets-cancelled-zapier\/"},"modified":"2024-02-13T17:18:43","modified_gmt":"2024-02-13T22:18:43","slug":"add-helpscout-ticket-when-a-subscription-gets-cancelled-zapier","status":"publish","type":"ht_kb","link":"https:\/\/memberpress.com\/fr\/docs\/add-helpscout-ticket-when-a-subscription-gets-cancelled-zapier\/","title":{"rendered":"Ajouter un ticket Help Scout lorsqu'un abonnement est annul\u00e9 (Zapier)"},"content":{"rendered":"<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\">\n\t<em><strong>Note<\/strong><\/em>: Pour utiliser cette fonctionnalit\u00e9, vous devrez d'abord int\u00e9grer Zapier \u00e0 MemberPress : <a href=\"https:\/\/memberpress.com\/fr\/docs\/official-memberpress-zapier-integration\/\">https:\/\/memberpress.com\/docs\/official-memberpress-zapier-integration\/<\/a>\n<\/p>\n<p>\n\t In order to keep track of any recurring subscriptions that have been cancelled, you may want to create a ticket for the cancelled subscription to follow up with the customer. Zapier can be used to automatically create a Help Scout ticket after a Subscription has been cancelled. Let\u2019s get started with some steps on how to do that.\n<\/p>\n<h2>\u00c9tape:1 Se connecter et commencer \u00e0 cr\u00e9er un Zap<\/h2>\n<p>\n\t Connectez-vous \u00e0 votre compte Zapier et cliquez sur le bouton \u201c Cr\u00e9er un Zap \u201d dans le coin sup\u00e9rieur droit.\n<\/p>\n<p>\n\t<img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-Y7PV9ivtpJ.png\">\n<\/p>\n<h2>\u00c9tape 2 : Cr\u00e9ation d'un d\u00e9clencheur MemberPress<\/h2>\n<p>\n\t Recherchez MemberPress dans la barre de recherche et cliquez dessus une fois que vous l'avez trouv\u00e9.\n<\/p>\n<p>\n\t<img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-EOyDrwt6DH.png\">\n<\/p>\n<p>\n\t Ensuite, vous cliquerez sur le bouton \n\t<em>Arr\u00eat de l'abonnement<\/em> Option de d\u00e9clenchement. Cliquez ensuite sur le bouton Continuer.\n<\/p>\n<p>\n\t<img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-tr8xINIvs9.png\">\n<\/p>\n<p>\n\t S\u00e9lectionnez votre compte MemberPress, puis cliquez sur le bouton Continuer.\n<\/p>\n<p>\n\t Note:\u00a0If you haven\u2019t connected your MemberPress account yet, click on the\u00a0 \n\t<em>Connecter un compte<\/em>\u00a0pour le connecter avant de poursuivre cette \u00e9tape.\n<\/p>\n<p>\n\t<img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-R9XRaTflFT.png\">\n<\/p>\n<p>\n\t Testez le d\u00e9clencheur pour que Zapier puisse extraire le dernier abonnement qui a \u00e9t\u00e9 annul\u00e9 dans MemberPress. Lorsque vous avez termin\u00e9, cliquez sur \n\t<em>Continuer<\/em>.\n<\/p>\n<p>\n\t<img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-n3ixK7U375.png\">\n<\/p>\n<h2>\u00c9tape 3 : Cr\u00e9ation d'un d\u00e9clencheur d'action Help Scout<\/h2>\n<p>\n\t Recherchez HelpScout et s\u00e9lectionnez-le dans la liste d\u00e9roulante.\n<\/p>\n<p>\n\t<img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-PPFiTMWFOK.png\">\n<\/p>\n<p>\n\t Sur la page suivante, s\u00e9lectionnez l'\u00e9v\u00e9nement Cr\u00e9er une conversation \n\t<em>.\u00a0<\/em>Cliquez ensuite sur le bouton Continuer.\n<\/p>\n<p>\n\t<img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-MyZquSHqvI.png\">\n<\/p>\n<p>\n\t Next, click on the Connect Account to connect your Help Scout account. You\u2019ll need to enter your Help Scout login details to connect.\n<\/p>\n<p>\n\t<img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-FYbNBcUoPt.png\">\n<\/p>\n<p>\n\t Une fois connect\u00e9, votre compte Help Scout sera s\u00e9lectionn\u00e9 par d\u00e9faut. Cliquez sur le bouton Continuer\n<\/p>\n<p>\n\t Sur cette page, commencez \u00e0 remplir le \n\t<i style=\"background-color: initial;\"><strong>requis<\/strong><\/i> fields, and fill out any optional ones you\u2019d like to add to the conversation. When that\u2019s all set, click on the Continue\u00a0button to proceed to the next step.\n<\/p>\n<p>\n\t<img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-41vrbyYtoH.png\">\n<\/p>\n<p>\n\t Sur la page suivante, vous pouvez ensuite tester que tout fonctionne. V\u00e9rifiez \u00e0 nouveau dans Help Scout si un ticket a \u00e9t\u00e9 cr\u00e9\u00e9 pour l'abonnement interrompu.\u00a0\n<\/p>\n<p>\n\t<img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-CL5dcj0DC2.png\">\n<\/p>\n<p>\n\t Une fois que vous avez re\u00e7u un avis de test r\u00e9ussi, vous pouvez nommer votre zap et cliquer sur le bouton Publier le zap pour terminer la configuration.\n<\/p>\n<p>\n\t<img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-fYtVoLDOIU.png\">\n<\/p>","protected":false},"excerpt":{"rendered":"<p>In order to keep track of any recurring subscriptions that have been cancelled, you may want to create a ticket for the cancelled subscription to follow up with the customer. Zapier can be used to automatically create a Help Scout ticket after a Subscription has been cancelled. Let\u2019s get started with some steps on how [\u2026]<\/p>\n","protected":false},"author":62252,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","footnotes":""},"ht-kb-category":[1317],"ht-kb-tag":[],"class_list":["post-61737","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-zapier-integrations","entry","has-post-thumbnail"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Note: In order to utilize this functionality, you will first need to integrate Zapier with MemberPress: https:\/\/memberpress.com\/docs\/official-memberpress-zapier-integration\/ In order to keep track of any recurring subscriptions that have been cancelled, you may want to create a ticket for the cancelled subscription to follow up with the customer. Zapier can be used to automatically create a\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Nikola M\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/memberpress.com\/fr\/docs\/add-helpscout-ticket-when-a-subscription-gets-cancelled-zapier\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO Pro (AIOSEO) 5.0.1\" \/>\n\t\t<meta property=\"og:locale\" content=\"fr_FR\" \/>\n\t\t<meta property=\"og:site_name\" content=\"MemberPress\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Add Help Scout ticket when a Subscription is canceled (Zapier) | MemberPress\" \/>\n\t\t<meta property=\"og:description\" content=\"Note: In order to utilize this functionality, you will first need to integrate Zapier with MemberPress: https:\/\/memberpress.com\/docs\/official-memberpress-zapier-integration\/ In order to keep track of any recurring subscriptions that have been cancelled, you may want to create a ticket for the cancelled subscription to follow up with the customer. 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