{"id":61811,"date":"2024-02-13T08:19:29","date_gmt":"2024-02-13T13:19:29","guid":{"rendered":"https:\/\/memberpress.com\/docs\/processing-partial-refunds\/"},"modified":"2025-06-17T07:05:40","modified_gmt":"2025-06-17T11:05:40","slug":"processing-partial-refunds","status":"publish","type":"ht_kb","link":"https:\/\/memberpress.com\/fr\/docs\/processing-partial-refunds\/","title":{"rendered":"Traitement des remboursements partiels"},"content":{"rendered":"

Vue d'ensemble<\/h2>\n\n\n\n

Dans certains cas, il peut s'av\u00e9rer n\u00e9cessaire de proc\u00e9der \u00e0 des remboursements partiels pour vos utilisateurs (par exemple, si vous souhaitez r\u00e9partir l'annulation au prorata). \u00c0 l'heure actuelle, MemberPress ne dispose pas d'une fonction de remboursement partiel. Cependant, vous pouvez effectuer un remboursement partiel manuellement, et ce document vous montrera comment proc\u00e9der.<\/p>\n\n\n\n

Please be sure to read through them all before\u00a0proceeding as your ability to follow the steps quickly will be important for your user\u2019s uninterrupted access to your site\u2019s protected content. This is because processing a refund on the gateway level will trigger the payment to be marked as refunded in MemberPress and refunded transactions do not allow access to protected content.\u00a0<\/p>\n\n\n\n

Note<\/strong>: Gardez \u00e0 l'esprit que vous devrez calculer manuellement le montant au prorata si vous souhaitez effectuer un remboursement au prorata. <\/p>\n\n\n\n

Marche \u00e0 suivre pour offrir des remboursements partiels<\/h2>\n\n\n\n
    \n
  1. Traiter le remboursement partiel au niveau de la passerelle. Vous trouverez des instructions sur la fa\u00e7on de proc\u00e9der pour nos passerelles prises en charge* en cliquant sur ces liens : Rayure<\/strong><\/a>, PayPal<\/strong><\/a>, Carr\u00e9<\/a><\/strong>et Authorize.net<\/strong><\/a>. If you need more help than those links provided or for third-party gateways, please reach out to the gateway\u2019s customer support as our support will not help with this step.\u00a0<\/li>\n\n\n\n
  2. Naviguez jusqu'\u00e0 votre site WordPress Tableau de bord > MemberPress > Transactions<\/strong> tabulation.\u00a0<\/li>\n\n\n\n
  3. Recherchez la transaction que vous venez de rembourser en utilisant les options de recherche en haut \u00e0 droite de la page.\u00a0<\/li>\n\n\n\n
  4. Hover over the transaction\u2019s unique ID.<\/li>\n\n\n\n
  5. Cliquez sur le bouton Editer<\/em>\u00a0lien.\u00a0<\/li>\n\n\n\n
  6. Sur la page d'\u00e9dition, apportez les modifications suivantes :\n
      \n
    1. Pour Statut, <\/em>le faire passer de Rembours\u00e9<\/em>\u00a0\u00e0 Compl\u00e9ter<\/em>.<\/li>\n\n\n\n
    2. (optionnel)<\/em>\u00a0Pour Sous-total<\/em>, modifiez le prix afin qu'il refl\u00e8te le montant que l'utilisateur a effectivement pay\u00e9. Il s'agira du montant initialement pay\u00e9, moins le remboursement (par exemple, $10 (pay\u00e9) \u2013 $2 (rembours\u00e9) = $8).<\/li>\n<\/ol>\n<\/li>\n\n\n\n
    3. Cliquez sur le bouton Mise \u00e0 jour<\/em>\u00a0au bas de la page.<\/li>\n<\/ol>\n\n\n\n

      Br\u00e8ve vid\u00e9o des \u00e9tapes 2 \u00e0 7<\/h4>\n\n\n\n
      \"\"\/<\/figure>\n\n\n\n

      *Note sp\u00e9ciale concernant la passerelle hors ligne MemberPress :<\/strong> Si votre utilisateur s'est inscrit en utilisant la passerelle hors ligne, vous pouvez le rembourser en dehors de votre site MemberPress et, si n\u00e9cessaire, modifier la transaction comme indiqu\u00e9 \u00e0 l'\u00e9tape 6b. Sinon, vous ne pouvez rien faire et l'utilisateur ne perdra pas l'acc\u00e8s si la transaction n'a pas encore expir\u00e9.\u00a0<\/p>","protected":false},"excerpt":{"rendered":"

      Overview In some cases, you might need to do partial refunds for your users (e.g. if you want to prorate\u00a0the\u00a0cancellation). MemberPress does not presently have a partial refund feature. However, you can do a partial refund manually, and this document will show you how. Please be sure to read through them all before\u00a0proceeding as your [\u2026]<\/p>\n","protected":false},"author":62252,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","footnotes":""},"ht-kb-category":[1319],"ht-kb-tag":[1403],"class_list":["post-61811","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-subscriptions-and-transactions","ht_kb_tag-pro-rate-cancellations","entry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t