{"id":61843,"date":"2024-02-13T08:25:08","date_gmt":"2024-02-13T13:25:08","guid":{"rendered":"https:\/\/memberpress.com\/docs\/send-follow-up-ticket-for-stopped-subscription-with-zendesk-zapier\/"},"modified":"2024-02-13T17:18:39","modified_gmt":"2024-02-13T22:18:39","slug":"send-follow-up-ticket-for-stopped-subscription-with-zendesk-zapier","status":"publish","type":"ht_kb","link":"https:\/\/memberpress.com\/fr\/docs\/send-follow-up-ticket-for-stopped-subscription-with-zendesk-zapier\/","title":{"rendered":"Envoyer un ticket de suivi pour un abonnement arr\u00eat\u00e9 avec Zendesk (Zapier)"},"content":{"rendered":"<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\">\n\t <em><strong>Note<\/strong><\/em>: Pour utiliser cette fonctionnalit\u00e9, vous devrez d'abord int\u00e9grer Zapier \u00e0 MemberPress : <a href=\"https:\/\/memberpress.com\/fr\/docs\/official-memberpress-zapier-integration\/\">https:\/\/memberpress.com\/docs\/official-memberpress-zapier-integration\/<\/a><\/p><p>\n\t On nous demande souvent s'il est possible d'envoyer un ticket de suivi dans Zendesk lorsqu'un abonnement s'est arr\u00eat\u00e9. Voici quelques instructions sur la fa\u00e7on de rendre cela possible en utilisant Zapier pour cr\u00e9er un Zap avec MemberPress et Zendesk.<\/p><h2>\u00c9tape:1 Se connecter et commencer \u00e0 cr\u00e9er un Zap<\/h2><p>\n\t La premi\u00e8re chose \u00e0 faire est de vous connecter \u00e0 votre compte Zapier et de cliquer sur le bouton \u201c Cr\u00e9er un Zap \u201d.<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-be7hNwIE1S-3.png\" target=\"_blank\" rel=\"noopener\"><\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-WoUwwa5a4m.png\"><\/p><h2>\u00c9tape 2 : Cr\u00e9ation d'un d\u00e9clencheur MemberPress<\/h2><p>\n\t Recherchez MemberPress dans la barre de recherche et cliquez dessus une fois que vous l'avez trouv\u00e9.<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-03pzVFSvt1-3.png\" target=\"_blank\" rel=\"noopener\"><\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-UCUctDIHY6.png\"><\/p><p>\n\t Next, you will click the \u201cSubscription Stopped\u201d option. Then click the Continue button.<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-o6jpsVfrrM.png\" target=\"_blank\" rel=\"noopener\"><\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-KAG27WhYh3.png\"><\/p><p>\n\t Connectez votre compte MemberPress si vous ne l'avez pas encore fait, puis cliquez sur continuer.<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-uqD4uvlwzl-4.png\" target=\"_blank\" rel=\"noopener\"><\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-CKHiTgacLz.png\"><\/p><p>\n\t Testez le d\u00e9clencheur pour que Zapier puisse r\u00e9cup\u00e9rer un abonnement qui a \u00e9t\u00e9 annul\u00e9. Lorsque vous avez termin\u00e9, cliquez sur Continuer.<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-4pmKUypYNo-3.png\" target=\"_blank\" rel=\"noopener\"><\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-G5ZJMlTfDV.png\"><\/p><h2>\u00c9tape 3 : Cr\u00e9er un d\u00e9clencheur d'action Zendesk<\/h2><p>\n\t Recherchez Zendesk et s\u00e9lectionnez-le.<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-03JUSBYknC.png\" target=\"_blank\" rel=\"noopener\"><\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-M00h8ZThVE.png\"><\/p><p>\n\t Then you will select \u201cCreate Ticket\u201d and then click Continue<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-dIMdFxBEqj.png\" target=\"_blank\" rel=\"noopener\"><\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-j83PI377Gt.png\"><\/p><p>\n\t Si vous ne l'avez pas encore fait, connectez votre compte Zendesk au Zap, puis cliquez sur Continuer.<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-9dPv0Z33wS.png\" target=\"_blank\" rel=\"noopener\"> <\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-QmbeVPeLnl.png\"><\/p><p>\n\t Ensuite, vous devez remplir tous les champs obligatoires et d\u00e9finir les champs facultatifs que vous souhaitez. Dans l'exemple ci-dessous, le param\u00e8tre facultatif \"groupe\" correspond au groupe qui recevra le billet, de m\u00eame que le champ obligatoire.<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-7GbnXqk8UU.png\" target=\"_blank\" rel=\"noopener\"> <\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-GMALSTD9lY.png\"><\/p><p>\n\t There is one more required field that needs to be filled out before proceeding which is the \u201cFirst Comment\/Description\u201d field. Once everything is filled out the way you like, click Continue.<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-AAcn8FBzvp.png\" target=\"_blank\" rel=\"noopener\"><\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-cRUpSB2efu.png\"><\/p><p>\n\t Ensuite, testez l'action<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-ChMmWcSTvW.png\" target=\"_blank\" rel=\"noopener\"><\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-kZRFcTi5Wv.png\"><\/p><p>\n\t V\u00e9rifiez dans Zendesk que le ticket a \u00e9t\u00e9 envoy\u00e9 correctement apr\u00e8s le test. L'exemple ci-dessous montre le groupe optionnel d\u00e9fini pour le ticket une fois envoy\u00e9, \u00e0 savoir Support.<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-jjoxz0mRKl.png\" target=\"_blank\" rel=\"noopener\"><\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-YOG65T19Nm.png\"><\/p><p>\n\t  Finally, go back to Zapier and name your Zap and\u00a0click the \u201cPublish Zap\u201d button.\u00a0<\/p><p>\n\t  F\u00e9licitations, vous venez de cr\u00e9er un zap avec MemberPress et Zendesk !<\/p>","protected":false},"excerpt":{"rendered":"<p>We are often asked if there is a possibility of sending a follow-up ticket in Zendesk when a Subscription has stopped. Here are some instructions on how to easily make this possible by using Zapier to create a Zap with MemberPress and Zendesk. Step:1 Login and Start Creating a Zap The first thing you will [\u2026]<\/p>\n","protected":false},"author":62252,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","footnotes":""},"ht-kb-category":[1317],"ht-kb-tag":[],"class_list":{"0":"post-61843","1":"ht_kb","2":"type-ht_kb","3":"status-publish","4":"format-standard","6":"ht_kb_category-zapier-integrations","7":"entry","8":"has-post-thumbnail"},"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.9.5.2 - aioseo.com -->\n\t<meta name=\"description\" content=\"Note: In order to utilize this functionality, you will first need to integrate Zapier with MemberPress: https:\/\/memberpress.com\/docs\/official-memberpress-zapier-integration\/ We are often asked if there is a possibility of sending a follow-up ticket in Zendesk when a Subscription has stopped. Here are some instructions on how to easily make this possible by using Zapier to create a\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Nikola M\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/memberpress.com\/fr\/docs\/send-follow-up-ticket-for-stopped-subscription-with-zendesk-zapier\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO Pro (AIOSEO) 4.9.5.2\" \/>\n\t\t<meta property=\"og:locale\" content=\"fr_FR\" \/>\n\t\t<meta property=\"og:site_name\" content=\"MemberPress\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Send follow up ticket for stopped Subscription with Zendesk (Zapier) | MemberPress\" \/>\n\t\t<meta property=\"og:description\" content=\"Note: In order to utilize this functionality, you will first need to integrate Zapier with MemberPress: https:\/\/memberpress.com\/docs\/official-memberpress-zapier-integration\/ We are often asked if there is a possibility of sending a follow-up ticket in Zendesk when a Subscription has stopped. 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