{"id":61843,"date":"2024-02-13T08:25:08","date_gmt":"2024-02-13T13:25:08","guid":{"rendered":"https:\/\/memberpress.com\/docs\/send-follow-up-ticket-for-stopped-subscription-with-zendesk-zapier\/"},"modified":"2024-02-13T17:18:39","modified_gmt":"2024-02-13T22:18:39","slug":"send-follow-up-ticket-for-stopped-subscription-with-zendesk-zapier","status":"publish","type":"ht_kb","link":"https:\/\/memberpress.com\/fr\/docs\/send-follow-up-ticket-for-stopped-subscription-with-zendesk-zapier\/","title":{"rendered":"Envoyer un ticket de suivi pour un abonnement arr\u00eat\u00e9 avec Zendesk (Zapier)"},"content":{"rendered":"<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\">\n\t <em><strong>Note<\/strong><\/em>: Pour utiliser cette fonctionnalit\u00e9, vous devrez d'abord int\u00e9grer Zapier \u00e0 MemberPress : <a href=\"https:\/\/memberpress.com\/fr\/docs\/official-memberpress-zapier-integration\/\">https:\/\/memberpress.com\/docs\/official-memberpress-zapier-integration\/<\/a><\/p><p>\n\t On nous demande souvent s'il est possible d'envoyer un ticket de suivi dans Zendesk lorsqu'un abonnement s'est arr\u00eat\u00e9. Voici quelques instructions sur la fa\u00e7on de rendre cela possible en utilisant Zapier pour cr\u00e9er un Zap avec MemberPress et Zendesk.<\/p><h2>\u00c9tape:1 Se connecter et commencer \u00e0 cr\u00e9er un Zap<\/h2><p>\n\t La premi\u00e8re chose \u00e0 faire est de vous connecter \u00e0 votre compte Zapier et de cliquer sur le bouton \"Cr\u00e9er un Zap\".<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-be7hNwIE1S-3.png\" target=\"_blank\" rel=\"noopener\"><\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-WoUwwa5a4m.png\"><\/p><h2>\u00c9tape 2 : Cr\u00e9ation d'un d\u00e9clencheur MemberPress<\/h2><p>\n\t Recherchez MemberPress dans la barre de recherche et cliquez dessus une fois que vous l'avez trouv\u00e9.<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-03pzVFSvt1-3.png\" target=\"_blank\" rel=\"noopener\"><\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-UCUctDIHY6.png\"><\/p><p>\n\t Cliquez ensuite sur l'option \"Abonnement interrompu\". Cliquez ensuite sur le bouton Continuer.<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-o6jpsVfrrM.png\" target=\"_blank\" rel=\"noopener\"><\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-KAG27WhYh3.png\"><\/p><p>\n\t Connectez-vous \u00e0 votre compte MemberPress si ce n'est pas d\u00e9j\u00e0 fait, puis cliquez sur \u00ab Continuer \u00bb.<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-uqD4uvlwzl-4.png\" target=\"_blank\" rel=\"noopener\"><\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-CKHiTgacLz.png\"><\/p><p>\n\t Testez le d\u00e9clencheur pour que Zapier puisse r\u00e9cup\u00e9rer un abonnement qui a \u00e9t\u00e9 annul\u00e9. Lorsque vous avez termin\u00e9, cliquez sur Continuer.<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-4pmKUypYNo-3.png\" target=\"_blank\" rel=\"noopener\"><\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-G5ZJMlTfDV.png\"><\/p><h2>\u00c9tape 3 : Cr\u00e9er un d\u00e9clencheur d'action Zendesk<\/h2><p>\n\t Recherchez Zendesk et s\u00e9lectionnez-le.<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-03JUSBYknC.png\" target=\"_blank\" rel=\"noopener\"><\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-M00h8ZThVE.png\"><\/p><p>\n\t S\u00e9lectionnez ensuite \"Cr\u00e9er un ticket\" et cliquez sur \"Continuer\".<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-dIMdFxBEqj.png\" target=\"_blank\" rel=\"noopener\"><\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-j83PI377Gt.png\"><\/p><p>\n\t Si ce n'est pas d\u00e9j\u00e0 fait, vous devrez associer votre compte Zendesk au Zap, puis cliquer sur \u00ab Continuer \u00bb.<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-9dPv0Z33wS.png\" target=\"_blank\" rel=\"noopener\"> <\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-QmbeVPeLnl.png\"><\/p><p>\n\t Ensuite, vous devez remplir tous les champs obligatoires et d\u00e9finir les champs facultatifs que vous souhaitez. Dans l'exemple ci-dessous, le param\u00e8tre facultatif \"groupe\" correspond au groupe qui recevra le billet, de m\u00eame que le champ obligatoire.<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-7GbnXqk8UU.png\" target=\"_blank\" rel=\"noopener\"> <\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-GMALSTD9lY.png\"><\/p><p>\n\t Il y a encore un champ obligatoire \u00e0 remplir avant de continuer. Il s'agit du champ \"Premier commentaire\/Description\". Une fois que tous les champs sont remplis comme vous le souhaitez, cliquez sur Continuer.<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-AAcn8FBzvp.png\" target=\"_blank\" rel=\"noopener\"><\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-cRUpSB2efu.png\"><\/p><p>\n\t Ensuite, testez l'action<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-ChMmWcSTvW.png\" target=\"_blank\" rel=\"noopener\"><\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-kZRFcTi5Wv.png\"><\/p><p>\n\t V\u00e9rifiez dans Zendesk que le ticket a \u00e9t\u00e9 envoy\u00e9 correctement apr\u00e8s le test. L'exemple ci-dessous montre le groupe optionnel d\u00e9fini pour le ticket une fois envoy\u00e9, \u00e0 savoir Support.<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-jjoxz0mRKl.png\" target=\"_blank\" rel=\"noopener\"><\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-YOG65T19Nm.png\"><\/p><p>\n\t  Enfin, retournez sur Zapier, nommez votre Zap et cliquez sur le bouton \"Publier Zap\".&nbsp;<\/p><p>\n\t  F\u00e9licitations, vous venez de cr\u00e9er un zap avec MemberPress et Zendesk !<\/p>","protected":false},"excerpt":{"rendered":"<p>We are often asked if there is a possibility of sending a follow-up ticket in Zendesk when a Subscription has stopped. Here are some instructions on how to easily make this possible by using Zapier to create a Zap with MemberPress and Zendesk. Step:1 Login and Start Creating a Zap The first thing you will [&hellip;]<\/p>\n","protected":false},"author":62252,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","footnotes":""},"ht-kb-category":[1317],"ht-kb-tag":[],"class_list":["post-61843","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-zapier-integrations","entry","has-post-thumbnail"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Note: In order to utilize this functionality, you will first need to integrate Zapier with MemberPress: https:\/\/memberpress.com\/docs\/official-memberpress-zapier-integration\/ We are often asked if there is a possibility of sending a follow-up ticket in Zendesk when a Subscription has stopped. 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