{"id":62322,"date":"2024-02-13T09:24:41","date_gmt":"2024-02-13T14:24:41","guid":{"rendered":"https:\/\/memberpress.com\/docs\/users-are-disappearing-or-being-deleted-automatically\/"},"modified":"2024-02-13T17:18:06","modified_gmt":"2024-02-13T22:18:06","slug":"users-are-disappearing-or-being-deleted-automatically","status":"publish","type":"ht_kb","link":"https:\/\/memberpress.com\/fr\/docs\/users-are-disappearing-or-being-deleted-automatically\/","title":{"rendered":"Les utilisateurs disparaissent ou sont supprim\u00e9s automatiquement"},"content":{"rendered":"

\n\t From time-to-time we get reports that User\u2019s have been unknowingly deleted or removed from the site.<\/p>\n

\n\t Below is the list of known reasons for this to occur. There\u2019s probably more, but these are the one\u2019s we know about so far.<\/p>\n

    \n
  1. Site owner, Developer, or Web-host restores\u00a0website database from old backup (causing new data to be lost). There\u2019s not much you can do to avoid this, except perhaps take more frequent backups, or use a service like VaultPress where you can selectively choose which data to restore.<\/li>\n
  2. Le propri\u00e9taire du site, le d\u00e9veloppeur ou l'h\u00e9bergeur a transf\u00e9r\u00e9 une base de donn\u00e9es de d\u00e9monstration sur le site r\u00e9el. Ce qui a eu pour effet d'\u00e9craser certaines donn\u00e9es du site d'essai sur les donn\u00e9es du site r\u00e9el.<\/li>\n
  3. Le propri\u00e9taire du site ou l'h\u00e9bergeur a activ\u00e9 la mise en cache de la base de donn\u00e9es et des objets, ce qui fait que certains comptes sont remplac\u00e9s par des donn\u00e9es POST provenant d'une nouvelle inscription (le plus souvent sur WP Engine ou GoDaddy). C'est extr\u00eamement difficile \u00e0 reproduire, mais la d\u00e9sactivation de la mise en cache de la base de donn\u00e9es\/de l'objet corrige le probl\u00e8me.\n
      \n
    1. Pour r\u00e9soudre ce probl\u00e8me avec WP Engine<\/strong>Pour cela, d\u00e9sactivez la mise en cache d'objets dans les param\u00e8tres de votre panneau de contr\u00f4le pour votre site, ou contactez leur service d'assistance et demandez \u00e0 ce que la mise en cache d'objets soit d\u00e9sactiv\u00e9e.<\/li>\n
    2. En ce qui concerne les GoDaddy H\u00e9bergement g\u00e9r\u00e9<\/strong>, this cannot be turned off. We recommend moving to a new host as GoDaddy\u2019s support is unwilling to assist with any caching issues. GoDaddy can move you to their Shared or Business hosting plans which do not have the same caching forced. But after the migration, they sometimes forget to delete the caching scripts, so be sure they remove their caching scripts after migrating you\u2026otherwise you\u2019ll end up with the same problem.<\/li>\n<\/ol>\n<\/li>\n
    3. Another Admin on the site has deleted the account accidentally and didn\u2019t tell you.<\/li>\n
    4. L'option BuddyPress\/BuddyBoss permettant aux utilisateurs de supprimer leurs propres comptes est activ\u00e9e. D\u00e9sactivez ce param\u00e8tre pour emp\u00eacher cela.<\/li>\n
    5. La conservation des donn\u00e9es personnelles de WooCommerce n'est pas r\u00e9gl\u00e9e sur une dur\u00e9e ind\u00e9termin\u00e9e. R\u00e9glez ce param\u00e8tre sur ind\u00e9fini pour \u00e9viter que cela ne se produise.<\/li>\n<\/ol>","protected":false},"excerpt":{"rendered":"

      From time-to-time we get reports that User\u2019s have been unknowingly deleted or removed from the site. Below is the list of known reasons for this to occur. There\u2019s probably more, but these are the one\u2019s we know about so far. Site owner, Developer, or Web-host restores\u00a0website database from old backup (causing new data to be [\u2026]<\/p>\n","protected":false},"author":62252,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","footnotes":""},"ht-kb-category":[1314],"ht-kb-tag":[],"class_list":["post-62322","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-miscellaneous","entry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t