{"id":62423,"date":"2024-02-13T09:36:03","date_gmt":"2024-02-13T14:36:03","guid":{"rendered":"https:\/\/memberpress.com\/docs\/installing-configuring-our-cancel-override-add-on\/"},"modified":"2025-10-23T14:03:34","modified_gmt":"2025-10-23T18:03:34","slug":"installing-configuring-our-cancel-override-add-on","status":"publish","type":"ht_kb","link":"https:\/\/memberpress.com\/fr\/docs\/installing-configuring-our-cancel-override-add-on\/","title":{"rendered":"Installation et configuration de notre module compl\u00e9mentaire Cancel Override"},"content":{"rendered":"<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\"><strong>Remarque :<\/strong> Cet add-on est disponible pour MemberPress <strong>Croissance<\/strong> et <strong>\u00c9chelle<\/strong> adh\u00e9rents au forfait. Si vous \u00eates abonn\u00e9 au forfait \u00ab Launch \u00bb, vous pouvez passer aux forfaits \u00ab Growth \u00bb et \u00ab Scale \u00bb. Pour effectuer cette mise \u00e0 niveau, cliquez sur le <strong>Plan de changement<\/strong> sur votre <a href=\"https:\/\/memberpress.com\/account\/subscriptions\/\"><strong>page du compte<\/strong><\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Actuellement, lorsque les utilisateurs souhaitent annuler leurs abonnements r\u00e9currents, ils doivent cocher la case <strong>Permettre aux membres d'annuler leurs propres abonnements<\/strong> dans le cadre de l'option <strong>MemberPress &gt; Compte<\/strong> onglet. Une fois cette case coch\u00e9e, les utilisateurs peuvent r\u00e9silier leurs abonnements dans le <strong>Compte &gt; Abonnements<\/strong> en cliquant sur le lien Annuler et en le confirmant dans la fen\u00eatre contextuelle. En outre, le module compl\u00e9mentaire MemberPress Cancel Override vous permet de rediriger les utilisateurs vers une autre page lorsqu'ils cliquent sur le lien Annuler dans l'onglet <strong>Compte &gt; Abonnements<\/strong> section. Vous pouvez ainsi proposer des offres sp\u00e9ciales \u00e0 vos clients ou leur demander de r\u00e9pondre \u00e0 des enqu\u00eates avant de r\u00e9silier leur abonnement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Veuillez noter qu'\u00e9tant donn\u00e9 que vous ne pouvez annuler que les abonnements r\u00e9currents, ce module compl\u00e9mentaire ne fonctionne qu'avec les abonnements r\u00e9currents.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Tutoriel vid\u00e9o<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><iframe title=\"Lecteur vid\u00e9o YouTube\" src=\"https:\/\/www.youtube.com\/embed\/XYeONFXPSHQ?si=7u6DJ3Ni-OwxOq-F&enablejsapi=1\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Installation du module compl\u00e9mentaire de neutralisation des annulations<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pour installer ce module compl\u00e9mentaire, naviguez vers WordPress <strong>Tableau de bord &gt; MemberPress &gt; Modules compl\u00e9mentaires<\/strong>trouvez le module compl\u00e9mentaire et cliquez sur l'ic\u00f4ne <strong>Installer le module compl\u00e9mentaire<\/strong> bouton. Cela t\u00e9l\u00e9chargera et installera automatiquement le module compl\u00e9mentaire.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vous pouvez \u00e9galement t\u00e9l\u00e9charger et installer le module compl\u00e9mentaire Cancel Override en cliquant sur le lien de t\u00e9l\u00e9chargement suivant <a href=\"https:\/\/memberpress.com\/fr\/add-ons\/cancel-override\/\" target=\"_blank\" rel=\"noopener\">cette page<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Activation de la neutralisation des annulations<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La premi\u00e8re \u00e9tape pour d\u00e9finir une URL d'annulation est d'aller sur <strong>MemberPress &gt; Param\u00e8tres &gt; Compte<\/strong>Faites d\u00e9filer vers le bas jusqu'\u00e0 la rubrique <strong>Annuler la section Param\u00e8tres d'annulation<\/strong>et v\u00e9rifier le <strong>Activer l'annulation de la d\u00e9rogation<\/strong> option.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-bQxMI5pWDI.png\" alt=\"Annuler les param\u00e8tres d&#039;annulation dans MemberPress\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Cr\u00e9ation d'une page d'annulation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">L'\u00e9tape suivante consiste \u00e0 cr\u00e9er une nouvelle page Annuler ou \u00e0 s\u00e9lectionner une page existante. Cette page doit contenir le shortcode suivant : <\/p>\n\n\n\n<pre class=\"wp-block-code\"><code><strong>[mepr-cancel-override]<\/strong><\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">Ce code court sera remplac\u00e9 par le lien et le message d'annulation figurant dans vos param\u00e8tres. En option, vous pouvez utiliser le shortcode qui n'affichera que le lien, sans le message :<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code><strong>[mepr-cancel-override-url]<\/strong><\/code><\/pre>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-g0Sx6YDY0y.png\" alt=\"Cr\u00e9ation d&#039;une page d&#039;annulation dans MemberPress\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Configuration de l'URL d'annulation globale<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Apr\u00e8s cela, allez dans la section <strong>MemberPress &gt; Param\u00e8tres &gt; Compte<\/strong> saisissez l'URL de la page d'annulation de l'\u00e9tape pr\u00e9c\u00e9dente et modifiez \u00e9ventuellement le message qui s'affichera en tant que texte du lien. Veillez \u00e0 cliquer sur le bouton Mettre \u00e0 jour les options pour enregistrer les modifications.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Configuration de l'URL d'annulation de l'adh\u00e9sion<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Cette \u00e9tape est facultative, mais c'est la meilleure option si vous souhaitez soit remplacer les param\u00e8tres globaux pour un abonnement sp\u00e9cifique, soit d\u00e9sactiver les param\u00e8tres globaux de remplacement en cas d'annulation et configurer un lien d'annulation pour un abonnement sp\u00e9cifique.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour d\u00e9finir l'annulation d'une adh\u00e9sion, ouvrez la page d'\u00e9dition de l'adh\u00e9sion dans la section <strong>MemberPress &gt; Adh\u00e9sions<\/strong> faites d\u00e9filer la page jusqu'\u00e0 Options d'adh\u00e9sion et cliquez sur l'onglet Avanc\u00e9. Vous verrez les m\u00eames param\u00e8tres requis que sur la page des param\u00e8tres globaux. Saisissez ensuite l'URL vers laquelle les utilisateurs seront redirig\u00e9s lorsqu'ils cliqueront sur le bouton Annuler. N'oubliez pas que vous pouvez d\u00e9finir la page d'annulation pour chaque adh\u00e9sion s\u00e9par\u00e9ment, de sorte que l'URL d'annulation soit diff\u00e9rente de l'URL d'annulation globale. Vous pouvez \u00e9galement modifier le message d'annulation par d\u00e9faut.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-MLx46eI2Vp.png\" alt=\"Param\u00e8tres avanc\u00e9s pour les options d&#039;adh\u00e9sion dans MemberPress\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Annulation de l'abonnement<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Lorsque l'utilisateur clique sur le bouton Annuler de la page Compte, il est redirig\u00e9 vers la page d\u00e9finie dans les param\u00e8tres globaux ou, le cas \u00e9ch\u00e9ant, dans les param\u00e8tres d'adh\u00e9sion. Il peut alors cliquer sur le lien g\u00e9n\u00e9r\u00e9 par les param\u00e8tres d'annulation. Une fois ce lien cliqu\u00e9, il sera redirig\u00e9 vers l'onglet Abonnement de la page Compte. Un message indiquera que l'abonnement a \u00e9t\u00e9 annul\u00e9 avec succ\u00e8s.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-sK8bTYplFa.gif\" alt=\"Exemple de page d&#039;annulation dans MemberPress\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Et voil\u00e0 ! Vous devriez d\u00e9sormais pouvoir rediriger les utilisateurs vers une page personnalis\u00e9e avant qu'ils ne puissent se d\u00e9sabonner !<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Je ne comprends plus rien ; aidez-moi !<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Envoyez-nous un courriel \u00e0 partir de notre <a class=\"heroickb_exit_link\" href=\"?hkb-redirect&#038;nonce=e171289182&#038;check=30mei&#038;redirect=https%3A%2F%2Fmemberpress.com%2Fsupport%2F&#038;otype=unknown&#038;oid=0&#038;source=block-content\" target=\"_blank\" rel=\"noopener\">page de soutien<\/a> si vous avez besoin d'une aide suppl\u00e9mentaire concernant ce module compl\u00e9mentaire.<\/p>","protected":false},"excerpt":{"rendered":"<p>D\u00e9couvrez comment installer et configurer le module compl\u00e9mentaire Cancel Override dans MemberPress. Notre guide vous permettra de g\u00e9rer les annulations en toute simplicit\u00e9.<\/p>","protected":false},"author":62252,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","footnotes":""},"ht-kb-category":[1351],"ht-kb-tag":[],"class_list":["post-62423","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-cancel-override","entry","has-post-thumbnail"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.2 - aioseo.com -->\n\t<meta name=\"description\" content=\"Learn how to set up the Cancel Override Add-on in MemberPress with our step-by-step guide. 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