{"id":62549,"date":"2024-02-13T09:52:32","date_gmt":"2024-02-13T14:52:32","guid":{"rendered":"https:\/\/memberpress.com\/docs\/why-are-there-so-many-incomplete-payments-in-stripe\/"},"modified":"2024-02-13T17:17:35","modified_gmt":"2024-02-13T22:17:35","slug":"why-are-there-so-many-incomplete-payments-in-stripe","status":"publish","type":"ht_kb","link":"https:\/\/memberpress.com\/fr\/docs\/why-are-there-so-many-incomplete-payments-in-stripe\/","title":{"rendered":"Pourquoi y a-t-il tant de paiements incomplets dans Stripe ?"},"content":{"rendered":"<p>\n\t Si vous remarquez un nombre anormalement \u00e9lev\u00e9 de paiements incomplets dans votre tableau de bord Stripe, et que vous utilisez Single Page Checkout avec Stripe Elements, cela est d\u00fb \u00e0 des changements que Stripe a r\u00e9cemment apport\u00e9s \u00e0 son formulaire d'\u00e9l\u00e9ments.<\/p>\n<p class=\"callout\">\n\t Veuillez noter que ces paiements incomplets ne posent aucun probl\u00e8me. Une fois que le client a termin\u00e9 le processus de paiement, le paiement est termin\u00e9.&nbsp;<\/p>\n<p>\n\t Le formulaire de paiement qui s'affiche sur la page de paiement est un formulaire g\u00e9n\u00e9r\u00e9 par Stripe, c'est ce qu'on appelle le formulaire de l'\u00e9l\u00e9ment de paiement. Suite \u00e0 des changements r\u00e9cents, le formulaire de paiement n\u00e9cessite la cr\u00e9ation d'un paiement incomplet dans Stripe avant de pouvoir s'afficher.&nbsp;<\/p>\n<p>\n\t Pour les nouveaux utilisateurs, MemberPress attend pour afficher le formulaire qu'ils aient saisi leur adresse \u00e9lectronique et tous les autres champs de paiement requis (depuis la version 1.9.41).  Les versions 1.9.48a1 et ult\u00e9rieures incluent un message au client l'informant qu'il doit saisir son adresse \u00e9lectronique et son adresse physique (le cas \u00e9ch\u00e9ant) pour afficher le formulaire de paiement.&nbsp;<a href=\"https:\/\/memberpress.com\/fr\/docs\/how-to-install-an-edge-build\/\">Comment installer un Edge Build.<\/a><\/p>\n<p>Le fait de masquer le formulaire permet de r\u00e9duire le nombre de paiements incomplets dans Stripe. Cependant, si l'utilisateur est connect\u00e9, chaque fois qu'il consulte ou actualise la page de paiement, un nouveau paiement incomplet sera cr\u00e9\u00e9 dans Stripe. En effet, MemberPress dispose d\u00e9j\u00e0 de l'adresse e-mail de l'utilisateur et des autres informations requises.<\/p>\n<p>\n\t En attendant, vous pouvez faire l'une des choses suivantes :<\/p>\n<ul>\n<li>Passez \u00e0 Stripe Checkout sous MemberPress -&gt; Param\u00e8tres -&gt; Paiements <strong>(recommand\u00e9)<\/strong><\/li>\n<li>D\u00e9sactiver l'option Single Page Checkout dans MemberPress -&gt; Param\u00e8tres -&gt; Compte<\/li>\n<li>R\u00e9organisez les options de paiement de mani\u00e8re \u00e0 ce qu'une option autre que Stripe apparaisse en premier. Voir aussi : <a href=\"https:\/\/memberpress.com\/fr\/docs\/re-ordering-payment-options\/\">Nouvelle commande d'options de paiement<\/a><\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>If you are noticing an unusually high number of incomplete payments in your Stripe dashboard, and you use Single Page Checkout with Stripe Elements &#8211; this is due to some changes Stripe made recently to their element form. Please note that these incomplete payments themselves do not create any issues. Once the customer does complete [&hellip;]<\/p>\n","protected":false},"author":62252,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","footnotes":""},"ht-kb-category":[1330],"ht-kb-tag":[],"class_list":["post-62549","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-subscription-and-transaction-issues","entry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.2 - aioseo.com -->\n\t<meta name=\"description\" content=\"If you are noticing an unusually high number of incomplete payments in your Stripe dashboard, and you use Single Page Checkout with Stripe Elements - this is due to some changes Stripe made recently to their element form. 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Once the customer does complete","twitter:image":"https:\/\/memberpress.com\/wp-content\/uploads\/2022\/10\/mp-icon-RGB_Icon-01.jpg"},"aioseo_meta_data":{"post_id":"62549","title":null,"description":null,"keywords":null,"keyphrases":null,"primary_term":null,"canonical_url":null,"og_title":null,"og_description":null,"og_object_type":"default","og_image_type":"default","og_image_url":null,"og_image_width":null,"og_image_height":null,"og_image_custom_url":null,"og_image_custom_fields":null,"og_video":null,"og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":false,"twitter_card":"default","twitter_image_type":"default","twitter_image_url":null,"twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_title":null,"twitter_description":null,"schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":[],"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":[]},"graphName":"","isEnabled":true},"graphs":[]},"schema_type":"default","schema_type_options":null,"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":null,"robots_max_videopreview":null,"robots_max_imagepreview":"large","priority":null,"frequency":null,"local_seo":null,"seo_analyzer_scan_date":"2026-08-21 01:48:50","breadcrumb_settings":null,"limit_modified_date":false,"reviewed_by":null,"open_ai":null,"ai":null,"created":"2024-02-13 14:52:32","updated":"2026-09-28 18:41:08","focus_keyword":null,"additional_keywords":null,"truseo_locale":null},"aioseo_breadcrumb":"<div class=\"aioseo-breadcrumbs\"><span class=\"aioseo-breadcrumb\">\n\t<a href=\"https:\/\/memberpress.com\/fr\/\" title=\"Home\">Home<\/a>\n<\/span><span class=\"aioseo-breadcrumb-separator\">\u00bb<\/span><span class=\"aioseo-breadcrumb\">\n\t<a href=\"https:\/\/memberpress.com\/fr\/doc-categories\/troubleshooting\/\" title=\"Troubleshooting\">Troubleshooting<\/a>\n<\/span><span class=\"aioseo-breadcrumb-separator\">\u00bb<\/span><span class=\"aioseo-breadcrumb\">\n\t<a href=\"https:\/\/memberpress.com\/fr\/doc-categories\/subscription-and-transaction-issues\/\" title=\"Subscription and Transaction Issues\">Subscription and Transaction Issues<\/a>\n<\/span><span class=\"aioseo-breadcrumb-separator\">\u00bb<\/span><span class=\"aioseo-breadcrumb\">\n\tWhy are there so many incomplete payments in Stripe?\n<\/span><\/div>","aioseo_breadcrumb_json":[{"label":"Home","link":"https:\/\/memberpress.com\/fr\/"},{"label":"Troubleshooting","link":"https:\/\/memberpress.com\/fr\/doc-categories\/troubleshooting\/"},{"label":"Subscription and Transaction Issues","link":"https:\/\/memberpress.com\/fr\/doc-categories\/subscription-and-transaction-issues\/"},{"label":"Why are there so many incomplete payments in Stripe?","link":"https:\/\/memberpress.com\/fr\/docs\/why-are-there-so-many-incomplete-payments-in-stripe\/"}],"_links":{"self":[{"href":"https:\/\/memberpress.com\/fr\/wp-json\/wp\/v2\/ht-kb\/62549","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/memberpress.com\/fr\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/memberpress.com\/fr\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/memberpress.com\/fr\/wp-json\/wp\/v2\/users\/62252"}],"replies":[{"embeddable":true,"href":"https:\/\/memberpress.com\/fr\/wp-json\/wp\/v2\/comments?post=62549"}],"version-history":[{"count":0,"href":"https:\/\/memberpress.com\/fr\/wp-json\/wp\/v2\/ht-kb\/62549\/revisions"}],"wp:attachment":[{"href":"https:\/\/memberpress.com\/fr\/wp-json\/wp\/v2\/media?parent=62549"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/memberpress.com\/fr\/wp-json\/wp\/v2\/ht-kb-category?post=62549"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/memberpress.com\/fr\/wp-json\/wp\/v2\/ht-kb-tag?post=62549"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}