{"id":62601,"date":"2024-02-13T10:01:07","date_gmt":"2024-02-13T15:01:07","guid":{"rendered":"https:\/\/memberpress.com\/docs\/how-to-manually-change-members-current-plan\/"},"modified":"2024-02-13T17:17:30","modified_gmt":"2024-02-13T22:17:30","slug":"how-to-manually-change-members-current-plan","status":"publish","type":"ht_kb","link":"https:\/\/memberpress.com\/fr\/docs\/how-to-manually-change-members-current-plan\/","title":{"rendered":"Comment modifier manuellement le r\u00e9gime actuel des membres"},"content":{"rendered":"

\n\tThere may be a time when you want to manually change the membership a member is currently on. This would occur in a case when you perhaps wanted to give them a free upgrade or if you are changing your membership structure and they need to be on a different plan. Below is a description of how you can manually change a customer\u2019s current membership under two scenarios \u2013 keeping the price the same and lowering the price (Stripe only).<\/p>

\n\tRemarque :<\/strong> Ce processus devrait \u00eatre utilis\u00e9 seulement <\/strong>si le client ne peut pas effectuer lui-m\u00eame la mise \u00e0 niveau ou la r\u00e9trogradation, ou si le client ou vous-m\u00eame ne pouvez pas r\u00e9silier l'abonnement pour que le client puisse se r\u00e9abonner. Utiliser le processus int\u00e9gr\u00e9 de mise \u00e0 niveau\/r\u00e9trogradation pour MemberPress ou annuler l'abonnement actuel et demander au client de se r\u00e9inscrire est la m\u00e9thode la plus simple et la plus efficace pour permettre au client de modifier son abonnement.\u00a0<\/strong><\/p>

Garder le m\u00eame prix (pour les adh\u00e9sions non r\u00e9currentes)<\/h3>

\n\tC'est la solution la plus simple et elle fonctionne avec n'importe quelle passerelle de paiement. Toute modification apport\u00e9e au cours du processus n'affectera que les informations contenues dans MemberPress sur votre site. Il n'y aura aucune mise \u00e0 jour du c\u00f4t\u00e9 du processeur de paiement (c'est-\u00e0-dire Stripe ou PayPal). Les paiements seront toujours collect\u00e9s et enregistr\u00e9s, mais dans le processeur de paiement, le client restera sur l'ancien plan.\u00a0<\/p>

    \n\t\n
  1. Find the customer\u2019s current membership record in MemberPress->Subscriptions <\/li>\t\n
  2. Hover over the subscription number and click the \u2018Edit\u2019 link<\/li>\t\n
  3. Sur la page Modifier l'abonnement, remplacer la liste d\u00e9roulante des membres par la nouvelle adh\u00e9sion.\u00a0<\/li>\t\n
  4. Click the \u2018Update\u2019 button to save the changes<\/li>\t\n
  5. Retournez \u00e0 MemberPress->Abonnements et retrouvez l'abonnement de l'utilisateur.<\/li>\t\n
  6. Cliquez sur le num\u00e9ro dans la colonne \u201c Transactions \u201d.\u00a0\n\t\n

    \n\t\t\n\t<\/p><\/li>\t\n

  7. \n\t\n

    \n\t\tHover over the transaction number of the latest transaction and click the \u2018Edit\u2019 link\n\t<\/p><\/li>\t\n

  8. \n\t\n

    \n\t\tDans l'\u00e9cran de modification de la transaction, remplacez \u00e9galement l'affiliation par la nouvelle.\n\t<\/p><\/li>\t\n

  9. \n\t\n

    \n\t\tClick \u2018Update\u2019 to save the changes\n\t<\/p><\/li><\/ol>

    \n\tLe client aura d\u00e9sormais acc\u00e8s au contenu en fonction de la nouvelle adh\u00e9sion, mais le prix et les paiements r\u00e9currents (le cas \u00e9ch\u00e9ant) resteront inchang\u00e9s.\u00a0<\/p>

    Baisser le prix (Stripe uniquement)<\/h2>

    \n\tAvertissement : <\/strong>Il s'agit d'un processus complexe qui ne peut \u00eatre utilis\u00e9 que pour faire baisser le prix. We recommend that if you need to change the price you cancel the customer\u2019s current membership and have them sign up again<\/strong> soit imm\u00e9diatement (vous pouvez cr\u00e9er un coupon personnalis\u00e9 pour leur donner la m\u00eame date de renouvellement ou un rabais sur leur achat), soit \u00e0 l'expiration de leur p\u00e9riode actuelle (recommand\u00e9).<\/p>

    \n\tIf you are using Stripe as your payment processor and you also want to change the user\u2019s price, you will first need to follow the steps above for \u201cKeep the Price the Same\u201d and then do the following:<\/p>

      \n\t\n
    1. Create a coupon in Stripe that will discount the user\u2019s subscription to the new amount<\/li>\t\n
    2. Find the customer\u2019s subscription in Stripe (the easiest way to do this is to copy the subscription number from MemberPress->Subscriptions and paste it in the search bar in Stripe).<\/li>\t\n
    3. Click the \u2018Action\u2019 button and then choose \u2018Update Subscription\u2019\u00a0<\/li>\t\n
    4. IMPORTANT: Disable \u2018Prorate Changes\u2019 to avoid any issues<\/strong><\/li>\t\n
    5. Click the \u2018Add Coupon\u2019 link<\/li>\t\n
    6. S\u00e9lectionnez le coupon que vous avez cr\u00e9\u00e9<\/li>\t\n
    7. Enregistrer les modifications<\/li><\/ol>

      \n\tThe customer\u2019s subscription will now follow the new payment amounts based on the settings you made for the coupon. But the information in MemberPress will still show the original price + the new membership you set. Optionally, you can go to MemberPress on your site and update the price of the subscription record if you would like. If you do not the customer will still see the old price on their Account page.\u00a0<\/p>

      Augmenter le prix<\/h2>

      \n\tDue to limitations imposed by payment processors (for legal purposes), there is no easy way to manually increase the price of a membership. For this reason, if you need to increase the price of a member\u2019s subscription \u2013 you will need to cancel their current membership and have them sign up again under the higher plan.\u00a0<\/p>","protected":false},"excerpt":{"rendered":"

      There may be a time when you want to manually change the membership a member is currently on. This would occur in a case when you perhaps wanted to give them a free upgrade or if you are changing your membership structure and they need to be on a different plan. Below is a description [\u2026]<\/p>\n","protected":false},"author":62252,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","footnotes":""},"ht-kb-category":[1315],"ht-kb-tag":[],"class_list":["post-62601","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-how-to","entry","has-post-thumbnail"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t