{"id":62903,"date":"2024-02-13T10:59:40","date_gmt":"2024-02-13T15:59:40","guid":{"rendered":"https:\/\/memberpress.com\/docs\/manage-subscriptions-and-transactions-with-authorize-net\/"},"modified":"2024-02-21T08:22:30","modified_gmt":"2024-02-21T13:22:30","slug":"manage-subscriptions-and-transactions-with-authorize-net","status":"publish","type":"ht_kb","link":"https:\/\/memberpress.com\/fr\/docs\/manage-subscriptions-and-transactions-with-authorize-net\/","title":{"rendered":"Comment g\u00e9rer les abonnements et les transactions avec Authorize.net"},"content":{"rendered":"<div class=\"callout\">\n\t<p id=\"top\">\n\t\t<strong><u> Couvert dans cet article :<\/u><\/strong>\n\t<\/p>\n\t<ul>\n\t\t<li><a href=\"#cancelling\">Comment annuler un abonnement<\/a><\/li>\n\t\t<li><a href=\"#failed-payments\">Traitement des \u00e9checs de paiement<\/a><\/li>\n\t\t<li><a href=\"#add\">Comment ajouter un paiement manquant<\/a><\/li>\t\n\t<\/ul>\n<\/div><h2 id=\"cancelling\">Annulation des abonnements dans Authorize.net<\/h2><div>En r\u00e8gle g\u00e9n\u00e9rale, il est pr\u00e9f\u00e9rable de r\u00e9silier les abonnements directement dans MemberPress, car <a href=\"http:\/\/docs.memberpress.com\/article\/181-canceling-subscriptions\">d\u00e9crite ici<\/a>. Cependant, il se peut que vous deviez annuler un abonnement directement dans votre compte authorize.net. Par exemple, cela serait n\u00e9cessaire si vous avez supprim\u00e9 un abonnement dans MemberPress avant de l'avoir correctement annul\u00e9. Dans ce cas, suivez ces instructions pour annuler l'abonnement directement dans authorize.net :<\/div><ol><li>Connectez-vous \u00e0 votre compte Authorize.net<\/li><li>Cliquez sur <i>Outils &gt; Facturation p\u00e9riodique<\/i><\/li><li>Voir les abonnements actifs<\/li><li>Recherchez l'abonnement de l'utilisateur dans la liste, puis cliquez sur son <b>ID de l'abonn\u00e9<\/b> lien<\/li><li>Cliquez \"<b>Modifier l'abonnement<\/b>\"en haut de la page<\/li><li>Cliquez \"<b>Annuler l'abonnement<\/b>\"en haut de la page<\/li><li>Cliquez \"<b>OK<\/b>\" sur la fen\u00eatre pop-up pour confirmer l'annulation<\/li><\/ol><p>\n<a class=\"callout dashed\" href=\"#top\">Retour en haut de la page<\/a>\n<\/p><h2 id=\"failed-payments\">Traitement des \u00e9checs de paiement<\/h2><div>Si le paiement d\u2019un membre \u00e9choue et que la fonctionnalit\u00e9 de \u201c nouvelle tentative automatique \u201d de Authorize.net n\u2019est pas activ\u00e9e, vous devrez alors r\u00e9initialiser manuellement le paiement du membre dans Authorize.net. Si la fonction de nouvelle tentative automatique est activ\u00e9e, l'abonnement du membre restera en \u00e9tat \u00ab suspendu \u00bb jusqu'\u00e0 ce qu'il mette \u00e0 jour la carte associ\u00e9e \u00e0 son abonnement dans Authorize.net. Une fois la mise \u00e0 jour effectu\u00e9e, Authorize.net relancera automatiquement le paiement qui a \u00e9chou\u00e9 pour l'abonnement.<\/div><div>Pour activer la fonctionnalit\u00e9 de nouvelle tentative automatique de Authorize.net, proc\u00e9dez comme suit :<\/div><ol><li>Connectez-vous \u00e0 votre compte Authorize.net ;<\/li><li>Acc\u00e9der \u00e0 la <b>Factures r\u00e9currentes<\/b> sous la page <i>Outils <\/i>section ;<\/li><li>Cliquez sur le bouton \"<b>Activer le rappel automatique<\/b>\"puis le lien \"<b>Activer le rappel automatique<\/b>bouton \".<\/li><\/ol><p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\">\n<strong>Remarque : <\/strong> La fonction de nouvelle tentative automatique de Authorize.net ne peut pas \u00eatre d\u00e9sactiv\u00e9e une fois qu'elle a \u00e9t\u00e9 activ\u00e9e sur votre compte.\n<\/p><p>\n<a class=\"callout dashed\" href=\"#top\">Retour en haut de la page<\/a>\n<\/p><h2 id=\"add\">Ajouter un paiement manquant<\/h2><div>Suivez ces instructions si vous voyez un paiement effectu\u00e9 dans votre compte Authorize.net, mais que ce paiement n'appara\u00eet pas sur la page d'accueil. <i>MemberPress &gt; Transactions<\/i> et\/ou n'est pas connect\u00e9 \u00e0 son abonnement sur la page <i>MemberPress &gt; Abonnements<\/i> page *.&nbsp;<\/div>\n        <div class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\"><p>Veuillez noter qu'un paiement manquant est un signe que votre int\u00e9gration Authorize.net n'a pas \u00e9t\u00e9 configur\u00e9e correctement selon les instructions ci-dessus. Veuillez v\u00e9rifier deux fois et trois fois votre configuration et contacter <a href=\"https:\/\/memberpress.com\/fr\/support\/\" target=\"_blank\" rel=\"noopener\">MemberPress Support<\/a> si vous continuez \u00e0 avoir des probl\u00e8mes.<\/p><\/div>\n      <div>*<b><i>&nbsp;Si vous voyez un identifiant d'abonnement sur la page MemberPress &gt; Abonnements de l'utilisateur, mais qu'il se pr\u00e9sente sous la forme \u00ab mp-sub-xxxxxxxxxxx \u00bb, vous devrez suivre les \u00e9tapes suivantes : <\/i><\/b><a href=\"https:\/\/memberpress.com\/fr\/docs\/editing-subscriptions\/\"><b><i>ces instructions<\/i><\/b><\/a><b><i> avant de passer \u00e0 l'\u00e9tape 1.<\/i><\/b>&nbsp;<\/div><h3 style=\"margin-left: 20px;\">\u00c9tape 1 - Trouver l'identifiant de la transaction pour le paiement dans Authorize.net<\/h3><div>Pour commencer, vous devrez retrouver ce paiement (si vous ne connaissez pas d\u00e9j\u00e0 son num\u00e9ro). Voici les informations qui peuvent vous aider \u00e0 le retrouver :<\/div><ul><li>L'identifiant de l'abonnement (s'il s'agit d'un abonnement r\u00e9current) tel qu'il appara\u00eet sur la page MemberPress &gt; Abonnements (il s'agit d'une cha\u00eene de chiffres).<\/li><li>L'adresse e-mail de l'utilisateur, accessible depuis la page WordPress &gt; Utilisateurs OU depuis la page MemberPress &gt; Membres<\/li><li>La date de la facturation<\/li><\/ul><h5 style=\"margin-left: 20px;\">Une fois ces informations en votre possession, vous pouvez retrouver l'identifiant de transaction dans Authorize.net en proc\u00e9dant comme suit (remarque : ces \u00e9tapes proviennent directement de la page d'assistance de authorize.net ; pour consulter la page dans son int\u00e9gralit\u00e9, veuillez <a href=\"https:\/\/support.authorize.net\/s\/article\/How-Do-I-Search-for-Transactions\" target=\"_blank\" rel=\"noopener\">cliquez ici<\/a>):<\/h5><ol><li>Connectez-vous \u00e0 l'interface commer\u00e7ant \u00e0 l'adresse suivante <a href=\"https:\/\/account.authorize.net\/\">https:\/\/account.authorize.net<\/a>.<\/li><li>Cliquez sur&nbsp;<strong>Transaction<\/strong>&nbsp;<strong>Recherche&nbsp;<\/strong>dans la barre d'outils principale.<\/li><li>Cliquez sur&nbsp;<strong>Recherche d'une transaction&nbsp;<\/strong>dans le menu principal de gauche.<\/li><li>Saisissez un ou plusieurs param\u00e8tres de recherche dans les champs pr\u00e9vus \u00e0 cet effet.<\/li><li>Cliquez sur le bouton&nbsp;<strong>Afficher&nbsp;<\/strong>pour choisir le nombre de r\u00e9sultats \u00e0 afficher par page : 10 (par d\u00e9faut), 15, 20 ou 25 r\u00e9sultats.<\/li><li>Cliquez sur&nbsp;<strong>Recherche&nbsp;<\/strong>pour afficher le r\u00e9sum\u00e9 de la transaction. Vous obtiendrez ainsi vos r\u00e9sultats :<\/li><\/ol><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/08\/Authorize.net-Transaction-ID.png\" style=\"width: 100%; max-width: 100%; \"><\/p><p>Copiez l'identifiant de la transaction que vous voyez sous le&nbsp;<em>Trans ID <\/em>colonne. Vous vous en servirez \u00e0 l'\u00e9tape 2.<\/p><h3 style=\"margin-left: 20px;\">\u00c9tape 2 - Ajouter manuellement la transaction<\/h3><div>Pour ajouter manuellement le paiement manquant, vous pouvez suivre les \u00e9tapes suivantes en fonction du type de paiement que vous avez re\u00e7u :<\/div><h5>Un paiement unique (NON associ\u00e9 \u00e0 un abonnement r\u00e9current existant) :<\/h5><ol><li>Aller \u00e0 <i>MemberPress &gt; Transactions<\/i>.<\/li><li>S\u00e9lectionner <b>Ajouter un nouveau<\/b> en haut de la page.<\/li><li>Coller le <i>ID de la transaction<\/i> que vous avez identifi\u00e9e \u00e0 l'\u00e9tape 1 dans le <b>Num\u00e9ro de transaction<\/b>.<\/li><li>S\u00e9lectionnez l'utilisateur auquel vous souhaitez associer la transaction. Vous pouvez commencer \u00e0 saisir le nom d'utilisateur ; les options disponibles s'afficheront alors.<\/li><li>S\u00e9lectionnez les \u00e9l\u00e9ments suivants <i>L'adh\u00e9sion <\/i>\u00e0 laquelle la transaction doit \u00eatre associ\u00e9e.<\/li><li>Ajouter la transaction <b>Sous-total<\/b>&nbsp;montant. Ce montant doit correspondre \u00e0 ce que l'utilisateur vous a pay\u00e9.<\/li><li>Ajouter les donn\u00e9es relatives aux taxes, le cas \u00e9ch\u00e9ant.<\/li><li>R\u00e9gler le <i>Statut <\/i>de la transaction \u00e0 <b>Compl\u00e9ter<\/b>.<\/li><li>R\u00e9gler le <i>Passerelle&nbsp;<\/i>\u00e0 <b>Authorize.net<\/b>.<\/li><li>Laissez le champ Abonnement vide.<\/li><li>Ajouter le <b>Date de cr\u00e9ation<\/b>. La date que vous d\u00e9finissez ici sera la date \u00e0 laquelle l'utilisateur vous a pay\u00e9.<\/li><li>Ajouter le <b>Date d'expiration<\/b>. La date que vous indiquez ici correspondra \u00e0 la date d'expiration du paiement de l'utilisateur.<\/li><li>S\u00e9lectionner <b>Cr\u00e9er<\/b>.<\/li><\/ol><h5>Si vous souhaitez ajouter une transaction \u00e0 une op\u00e9ration existante, vous pouvez utiliser la fonction&nbsp;<em>r\u00e9currentes<\/em>&nbsp;abonnement :<\/h5><ol><li>Aller \u00e0 <i>MemberPress &gt; Abonnements<\/i>.<\/li><li>Recherchez l'abonnement de l'utilisateur auquel vous souhaitez ajouter le paiement manquant.<\/li><li>Passez la souris sur l'identifiant unique de l'abonnement, puis cliquez sur le bouton \u201c<b>Ajouter Txn<\/b>\" lien.<\/li><li>Coller le <i>ID de la transaction<\/i>&nbsp;que vous avez identifi\u00e9e \u00e0 l'\u00e9tape 1 dans le <b>Num\u00e9ro de transaction<\/b>.<\/li><li>S\u00e9lectionnez l'utilisateur auquel vous souhaitez associer la transaction. Vous pouvez commencer \u00e0 saisir le nom d'utilisateur ; les options disponibles s'afficheront alors.<\/li><li>S\u00e9lectionnez les \u00e9l\u00e9ments suivants <i>L'adh\u00e9sion <\/i>\u00e0 laquelle la transaction doit \u00eatre associ\u00e9e.<\/li><li>Ajouter la transaction&nbsp;<b>Sous-total<\/b>&nbsp;montant. Ce montant doit correspondre \u00e0 ce que l'utilisateur vous a pay\u00e9.<\/li><li>Ajouter les donn\u00e9es relatives aux taxes, le cas \u00e9ch\u00e9ant.<\/li><li>R\u00e9gler le&nbsp;<i>Statut&nbsp;<\/i>de la transaction \u00e0 <b>Compl\u00e9ter<\/b>.<\/li><li>R\u00e9gler le&nbsp;<i>Passerelle&nbsp;<\/i>\u00e0 <b>Authorize.net<\/b>.<\/li><li>Laissez le champ Abonnement tel quel (il devrait \u00eatre rempli automatiquement avec l'identifiant correct).<\/li><li>Ajouter le <b>Date de cr\u00e9ation<\/b>. La date que vous d\u00e9finissez ici sera la date \u00e0 laquelle l'utilisateur vous a pay\u00e9.<\/li><li>Ajouter le <b>Date d'expiration<\/b>. La date que vous indiquez ici correspondra \u00e0 la date d'expiration du paiement de l'utilisateur.<\/li><li>S\u00e9lectionner <b>Cr\u00e9er<\/b>.<\/li><\/ol><h3 style=\"margin-left: 20px;\">\u00c9tape 3 - V\u00e9rification<\/h3><div>Une fois ces \u00e9tapes effectu\u00e9es, le paiement devrait \u00eatre correctement enregistr\u00e9 et l'abonnement de l'utilisateur devrait appara\u00eetre comme actif, comme indiqu\u00e9 ici :&nbsp;<\/div><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/08\/Added-Payment-Authorize.net_.png\" style=\"width: 100%; max-width: 100%; \"><\/p><p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\">\n<strong>Remarque : <\/strong> Sur le site <em>MemberPress &gt; Abonnement<\/em> la page&nbsp;<em>Actif<\/em> de l'abonnement doit \u00eatre d\u00e9finie comme un <strong>vert Oui<\/strong>&nbsp;et le <em>Expire le<\/em>&nbsp;Cette colonne doit indiquer la date d'expiration du paiement manquant.\n<\/p><p>\n<a class=\"callout dashed\" href=\"#top\">Retour en haut de la page<\/a>\n<\/p>","protected":false},"excerpt":{"rendered":"<p>Covered in this article: How to Cancel Subscriptions Handling Failed Payments How to Add a Missing Payment Canceling Subscriptions in Authorize.net Normally, you&#8217;ll want to cancel subscriptions directly in MemberPress as outlined here. However, you may need to cancel a subscription directly in your authorize.net account. For example, this would be necessary if you deleted [&hellip;]<\/p>\n","protected":false},"author":62252,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","footnotes":""},"ht-kb-category":[1275],"ht-kb-tag":[1388,1387],"class_list":["post-62903","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-authorize-net","ht_kb_tag-subcription","ht_kb_tag-subcriptions","entry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.2.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Covered in this article: How to Cancel Subscriptions Handling Failed Payments How to Add a Missing Payment Canceling Subscriptions in Authorize.net Normally, you&#039;ll want to cancel subscriptions directly in MemberPress as outlined here. 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