{"id":15890,"date":"2017-10-04T11:01:01","date_gmt":"2017-10-04T17:01:01","guid":{"rendered":"https:\/\/memberpress.com\/?p=15890"},"modified":"2017-10-04T19:39:10","modified_gmt":"2017-10-05T01:39:10","slug":"how-to-create-a-knowledgebase-or-faq-for-your-membership-site","status":"publish","type":"post","link":"https:\/\/memberpress.com\/fr\/blog\/how-to-create-a-knowledgebase-or-faq-for-your-membership-site\/","title":{"rendered":"Comment cr\u00e9er une base de connaissances ou une FAQ pour votre site d'adh\u00e9sion ?"},"content":{"rendered":"<p>Gagner du temps, augmenter le nombre d'inscriptions et am\u00e9liorer le niveau de satisfaction de vos membres ne sont que quelques-unes des fa\u00e7ons dont l'ajout d'une FAQ ou d'une base de connaissances \u00e0 votre site peut aider votre entreprise d'affiliation.<\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<label for=\"ez-toc-cssicon-toggle-item-6a1bb60c266af\" class=\"ez-toc-cssicon-toggle-label\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">CE QU'IL Y A \u00c0 L'INT\u00c9RIEUR<\/p>\n<span class=\"ez-toc-cssicon\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #000000;color:#000000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #000000;color:#000000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6a1bb60c266af\"  \/><nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/memberpress.com\/fr\/blog\/how-to-create-a-knowledgebase-or-faq-for-your-membership-site\/#So_why_add_a_knowledgebase_or_FAQ_to_your_membership_website\" >Alors pourquoi ajouter une base de connaissances ou une FAQ \u00e0 votre site web destin\u00e9 aux membres ?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/memberpress.com\/fr\/blog\/how-to-create-a-knowledgebase-or-faq-for-your-membership-site\/#Save_time\" >Gagner du temps<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/memberpress.com\/fr\/blog\/how-to-create-a-knowledgebase-or-faq-for-your-membership-site\/#Improve_membership_site_conversions\" >Am\u00e9liorer les conversions sur les sites d'adh\u00e9sion<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/memberpress.com\/fr\/blog\/how-to-create-a-knowledgebase-or-faq-for-your-membership-site\/#Reduce_subscription_churn\" >R\u00e9duire le taux d'attrition des abonnements<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/memberpress.com\/fr\/blog\/how-to-create-a-knowledgebase-or-faq-for-your-membership-site\/#The_How-To\" >Comment faire<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/memberpress.com\/fr\/blog\/how-to-create-a-knowledgebase-or-faq-for-your-membership-site\/#Choose_a_Purpose_Built_Knowledgebase_or_FAQ_WordPress_Theme\" >Choisir un th\u00e8me WordPress de base de connaissances ou de FAQ sp\u00e9cialement con\u00e7u \u00e0 cet effet<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/memberpress.com\/fr\/blog\/how-to-create-a-knowledgebase-or-faq-for-your-membership-site\/#Adding_a_Knowledgebase_and_FAQ_to_your_WordPress_Membership_Site_with_a_Plugin\" >Ajouter une base de connaissances et une FAQ \u00e0 votre site d'adh\u00e9sion WordPress avec un plugin<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/memberpress.com\/fr\/blog\/how-to-create-a-knowledgebase-or-faq-for-your-membership-site\/#Final_Thoughts\" >R\u00e9flexions finales<\/a><\/li><\/ul><\/nav><\/div>\n\n<p>Mais qu'est-ce qu'une FAQ et une base de connaissances, comment peuvent-elles vous aider et comment les ajouter \u00e0 votre site web ? Nous avons les r\u00e9ponses pour vous dans ce guide sur la cr\u00e9ation de ces bases de connaissances pour les sites d'adh\u00e9sion propuls\u00e9s par WordPress.<\/p>\n<p>M\u00eame si vous \u00eates <a href=\"https:\/\/memberpress.com\/fr\/wordpress-membership-plugins-versus-hosted-membership-solutions\/\" target=\"_blank\" rel=\"noopener\">ne pas utiliser WordPress<\/a> pour votre site d'adh\u00e9sion, vous pouvez toujours d\u00e9couvrir les avantages de l'ajout d'une base de connaissances ou d'une FAQ \u00e0 votre site web gr\u00e2ce \u00e0 cet article. Vous devrez simplement trouver un autre moyen d'ajouter cette fonctionnalit\u00e9 \u00e0 votre site.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"So_why_add_a_knowledgebase_or_FAQ_to_your_membership_website\"><\/span>Alors pourquoi ajouter une base de connaissances ou une FAQ \u00e0 votre site web destin\u00e9 aux membres ?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-Help-Topics.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-15894\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-Help-Topics.png\" alt=\"\" width=\"1480\" height=\"817\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-Help-Topics.png 1480w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-Help-Topics-300x166.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-Help-Topics-1024x565.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-Help-Topics-768x424.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-Help-Topics-308x170.png 308w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-Help-Topics-840x464.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-Help-Topics-1216x671.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-Help-Topics-700x386.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-Help-Topics-156x86.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-Help-Topics-1080x596.png 1080w\" sizes=\"(max-width: 1480px) 100vw, 1480px\" \/><\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Save_time\"><\/span>Gagner du temps<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>L'un des principaux avantages de l'ajout d'une base de connaissances ou d'une FAQ \u00e0 votre site web est le temps qu'elle vous fera gagner. Bien que la cr\u00e9ation du contenu puisse demander un peu d'effort au d\u00e9part, n'oubliez pas que la cr\u00e9ation de contenu est essentielle \u00e0 la r\u00e9ussite de votre projet. <a href=\"https:\/\/memberpress.com\/fr\/growing-your-membership-site-with-automation-and-outsourcing\/\" target=\"_blank\" rel=\"noopener\">l'augmentation du nombre de membres que vous pouvez externaliser<\/a>.<\/p>\n<p>Mais une fois que vous aurez publi\u00e9 les r\u00e9ponses aux questions que vous recevez r\u00e9guli\u00e8rement, votre public pourra plus facilement trouver les solutions lui-m\u00eame. Si ce n'est pas le cas, vous pouvez simplement leur transmettre un lien vers un article pertinent lorsqu'ils vous contactent. Tout cela vous permet, ainsi qu'\u00e0 votre \u00e9quipe d'assistance, de gagner beaucoup de temps dans le traitement des questions pos\u00e9es par les membres existants et les nouveaux visiteurs.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Improve_membership_site_conversions\"><\/span>Am\u00e9liorer les conversions sur les sites d'adh\u00e9sion<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Vous trouverez \u00e9galement <a href=\"https:\/\/memberpress.com\/fr\/improve-membership-site-conversions-with-these-trust-factors\/\" target=\"_blank\" rel=\"noopener\">am\u00e9liorer les conversions sur les sites d'adh\u00e9sion<\/a> Lorsque vous fournissez des r\u00e9ponses faciles \u00e0 trouver aux questions fr\u00e9quemment pos\u00e9es et d'autres contenus utiles Bien que certains visiteurs puissent toujours vous contacter s'ils ont une question \u00e0 propos de votre site d'adh\u00e9sion, il y a ceux qui iront simplement ailleurs s'ils se sentent frustr\u00e9s. Une base de connaissances ou une FAQ informative permet de neutraliser les inqui\u00e9tudes des nouveaux membres potentiels, ce qui facilite la d\u00e9cision de s'inscrire.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Reduce_subscription_churn\"><\/span>R\u00e9duire le taux d'attrition des abonnements<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Fournir un contenu de soutien utile <a href=\"https:\/\/memberpress.com\/fr\/reducing-your-membership-sites-churn\/\" target=\"_blank\" rel=\"noopener\">r\u00e9duire le taux d'attrition de vos membres<\/a> \u00e9galement. Si un membre \u00e9prouve des difficult\u00e9s \u00e0 acc\u00e9der au contenu, il sera moins enclin \u00e0 r\u00e9silier son abonnement s'il peut trouver rapidement une solution \u00e0 son probl\u00e8me.<\/p>\n<p>Si vous ne savez pas quel contenu ajouter \u00e0 votre FAQ ou \u00e0 votre base de connaissances, v\u00e9rifiez dans votre bo\u00eete de r\u00e9ception les questions que vous avez re\u00e7ues de la part de membres et d'inscriptions potentielles. Commencez par r\u00e9pondre \u00e0 des questions telles que les tarifs. Puis, au fur et \u00e0 mesure que vous recevez des questions, ajoutez-les \u00e0 votre base de connaissances ou \u00e0 votre FAQ pour commencer \u00e0 constituer un r\u00e9f\u00e9rentiel de contenu utile.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"The_How-To\"><\/span>Comment faire<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Comme vous pouvez le constater <a href=\"https:\/\/memberpress.com\/fr\/faq\/\" target=\"_blank\" rel=\"noopener\">voir avec la FAQ MemberPress<\/a>Pour publier ce type de contenu, vous n'avez pas besoin d'un syst\u00e8me avanc\u00e9. Le simple fait d'ajouter une nouvelle page \u00e0 votre site web WordPress et de r\u00e9diger des r\u00e9ponses aux questions qui vous sont fr\u00e9quemment pos\u00e9es est une excellente fa\u00e7on de commencer.<\/p>\n<p><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Example.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-15892\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Example.png\" alt=\"\" width=\"1480\" height=\"677\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Example.png 1480w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Example-300x137.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Example-1024x468.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Example-768x351.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Example-372x170.png 372w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Example-840x384.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Example-1216x556.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Example-700x320.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Example-156x71.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Example-1080x494.png 1080w\" sizes=\"(max-width: 1480px) 100vw, 1480px\" \/><\/a><\/p>\n<p>Cependant, si vous souhaitez ajouter beaucoup de contenu \u00e0 votre base de connaissances ou si vous recherchez un syst\u00e8me plus avanc\u00e9 pour g\u00e9rer votre FAQ, la section suivante de ce guide sur la cr\u00e9ation d'une base de connaissances ou d'une FAQ pour votre site d'adh\u00e9sion examine certains outils pr\u00eats \u00e0 l'emploi que vous pouvez utiliser.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Choose_a_Purpose_Built_Knowledgebase_or_FAQ_WordPress_Theme\"><\/span>Choisir un th\u00e8me WordPress de base de connaissances ou de FAQ sp\u00e9cialement con\u00e7u \u00e0 cet effet<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Si vous n'avez pas encore lanc\u00e9 votre projet d'adh\u00e9sion, vous pouvez choisir un th\u00e8me WordPress sp\u00e9cialement con\u00e7u pour cr\u00e9er des bases de connaissances et des sites de FAQ en ligne. <a href=\"https:\/\/herothemes.com\/themes\/knowall-wordpress-knowledge-base\/\" target=\"_blank\" rel=\"noopener\">Tout savoir sur les th\u00e8mes de Hero <\/a>est un bon exemple.<\/p>\n<p><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-15895\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme.png\" alt=\"\" width=\"1480\" height=\"1283\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme.png 1480w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-300x260.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-1024x888.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-768x666.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-196x170.png 196w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-708x614.png 708w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-789x684.png 789w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-1188x1030.png 1188w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-598x518.png 598w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-156x135.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-1080x936.png 1080w\" sizes=\"(max-width: 1480px) 100vw, 1480px\" \/><\/a><\/p>\n<p>L'avantage de cette approche est que le th\u00e8me pr\u00e9sentera un design bien adapt\u00e9 \u00e0 la publication du contenu des FAQ et des bases de connaissances. G\u00e9n\u00e9ralement, les meilleurs th\u00e8mes WordPress pour les bases de connaissances et les FAQ incluent toutes les caract\u00e9ristiques et les fonctionnalit\u00e9s dont ce type de site a besoin. Ils s'int\u00e8grent \u00e9galement de mani\u00e8re transparente avec <a href=\"https:\/\/memberpress.com\/fr\/tour\/\" target=\"_blank\" rel=\"noopener\">le plugin MemberPress<\/a>.<\/p>\n<p>Mais cette option ne convient pas \u00e0 tous les projets. Si votre site d'affiliation est d\u00e9j\u00e0 en ligne, il n'est peut-\u00eatre pas pratique de changer de th\u00e8me. En outre, si vous souhaitez simplement ajouter une base de connaissances ou une FAQ \u00e0 votre site d'affiliation plut\u00f4t que de cr\u00e9er un site web dont l'unique objectif est de publier des connaissances et du contenu de type FAQ, ce type de th\u00e8me est probablement le plus appropri\u00e9. <a href=\"https:\/\/memberpress.com\/fr\/how-to-select-a-theme-for-your-membership-site\/\" target=\"_blank\" rel=\"noopener\">n'est pas le bon choix pour votre projet<\/a>.<\/p>\n<p>En r\u00e9sum\u00e9, si la majorit\u00e9 du contenu de vos membres est publi\u00e9 sous forme de FAQ et de base de connaissances, l'utilisation d'un th\u00e8me WordPress d\u00e9di\u00e9 aux bases de connaissances et aux FAQ est une bonne option. Mais si le contenu de vos membres est plus vari\u00e9 et comprend des \u00e9l\u00e9ments tels que <a href=\"https:\/\/memberpress.com\/fr\/learndash-memberpress-integration\/\" target=\"_blank\" rel=\"noopener\">contenu \u00e9ducatif<\/a> et des articles longs, ou que vous avez d\u00e9j\u00e0 choisi un th\u00e8me, une base de connaissances WordPress ou un plugin FAQ est probablement une meilleure option.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Adding_a_Knowledgebase_and_FAQ_to_your_WordPress_Membership_Site_with_a_Plugin\"><\/span>Ajouter une base de connaissances et une FAQ \u00e0 votre site d'adh\u00e9sion WordPress avec un plugin<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Heureusement, il existe d'excellents plugins gratuits et commerciaux pour ajouter des FAQ et des bases de connaissances \u00e0 votre site web WordPress. <a href=\"https:\/\/wordpress.org\/plugins\/wp-knowledgebase\/\" target=\"_blank\" rel=\"noopener\">Base de connaissances WP<\/a> est un plugin gratuit populaire qui a \u00e9t\u00e9 utilis\u00e9 pour ajouter une base de connaissances \u00e0 plus de 4 000 sites web et qui a une note moyenne rassurante de 4,4 sur 5.<\/p>\n<p><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-WP-Knowledgebase-Plugin.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-15901\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-WP-Knowledgebase-Plugin.png\" alt=\"\" width=\"1480\" height=\"479\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-WP-Knowledgebase-Plugin.png 1480w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-WP-Knowledgebase-Plugin-300x97.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-WP-Knowledgebase-Plugin-1024x331.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-WP-Knowledgebase-Plugin-768x249.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-WP-Knowledgebase-Plugin-525x170.png 525w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-WP-Knowledgebase-Plugin-840x272.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-WP-Knowledgebase-Plugin-1216x394.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-WP-Knowledgebase-Plugin-700x227.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-WP-Knowledgebase-Plugin-156x50.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-WP-Knowledgebase-Plugin-1080x350.png 1080w\" sizes=\"(max-width: 1480px) 100vw, 1480px\" \/><\/a><\/p>\n<p>Une fois que vous avez install\u00e9 et activ\u00e9 le plugin WP Knowledgebase, vous pouvez commencer \u00e0 cr\u00e9er des articles en utilisant le type de post personnalis\u00e9 Knowledgebase. Ces articles peuvent \u00eatre organis\u00e9s en utilisant les cat\u00e9gories et les tags de la base de connaissances pour aider vos visiteurs \u00e0 trouver le contenu qu'ils recherchent.<\/p>\n<p><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-New-Article.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-15896\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-New-Article.png\" alt=\"\" width=\"1480\" height=\"716\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-New-Article.png 1480w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-New-Article-300x145.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-New-Article-1024x495.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-New-Article-768x372.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-New-Article-351x170.png 351w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-New-Article-840x406.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-New-Article-1216x588.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-New-Article-700x339.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-New-Article-156x75.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-New-Article-1080x522.png 1080w\" sizes=\"(max-width: 1480px) 100vw, 1480px\" \/><\/a><\/p>\n<p>Une fois que vous avez publi\u00e9 un article, celui-ci est affich\u00e9 sur la page de la base de connaissances cr\u00e9\u00e9e par le plugin. Le plugin comprend m\u00eame un outil de recherche facultatif qui offre aux visiteurs un autre moyen de trouver des solutions \u00e0 leurs probl\u00e8mes.<\/p>\n<p><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Published-Knowledgebase.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-15897\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Published-Knowledgebase.png\" alt=\"\" width=\"1480\" height=\"554\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Published-Knowledgebase.png 1480w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Published-Knowledgebase-300x112.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Published-Knowledgebase-1024x383.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Published-Knowledgebase-768x287.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Published-Knowledgebase-454x170.png 454w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Published-Knowledgebase-840x314.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Published-Knowledgebase-1216x455.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Published-Knowledgebase-700x262.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Published-Knowledgebase-156x58.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Published-Knowledgebase-1080x404.png 1080w\" sizes=\"(max-width: 1480px) 100vw, 1480px\" \/><\/a><\/p>\n<p>Vous pouvez utiliser le widget du plugin WP Knowledgebase pour ajouter des liens vers vos articles et pour ajouter des cat\u00e9gories. Vous pouvez \u00e9galement ajouter des balises \u00e0 la barre lat\u00e9rale, au pied de page et \u00e0 d'autres zones de votre site web WordPress compatibles avec les widgets.<\/p>\n<p><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Sidebar.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-15899\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Sidebar.png\" alt=\"\" width=\"1480\" height=\"693\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Sidebar.png 1480w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Sidebar-300x140.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Sidebar-1024x479.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Sidebar-768x360.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Sidebar-363x170.png 363w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Sidebar-840x393.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Sidebar-1216x569.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Sidebar-700x328.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Sidebar-156x73.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Sidebar-1080x506.png 1080w\" sizes=\"(max-width: 1480px) 100vw, 1480px\" \/><\/a><\/p>\n<p>Et en combinant WP Knowledgebase avec un plugin comme MemberPress, vous pouvez facilement restreindre l'acc\u00e8s \u00e0 tout ou partie du contenu de votre base de connaissances aux seuls membres.<\/p>\n<p><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Restrict-Access.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-15898\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Restrict-Access.png\" alt=\"\" width=\"1480\" height=\"921\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Restrict-Access.png 1480w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Restrict-Access-300x187.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Restrict-Access-1024x637.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Restrict-Access-768x478.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Restrict-Access-273x170.png 273w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Restrict-Access-840x523.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Restrict-Access-1099x684.png 1099w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Restrict-Access-700x436.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Restrict-Access-156x97.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Restrict-Access-1080x672.png 1080w\" sizes=\"(max-width: 1480px) 100vw, 1480px\" \/><\/a><\/p>\n<p>Comme vous pouvez le voir, WP Knowledgebase offre un moyen simple d'ajouter et de g\u00e9rer les articles de support sur votre site d'adh\u00e9sion. Si vous souhaitez seulement ajouter une page FAQ de base \u00e0 votre site d'adh\u00e9sion, l'option <a href=\"https:\/\/wordpress.org\/plugins\/ultimate-faqs\/\" target=\"_blank\" rel=\"noopener\">plugin gratuit Ultimate FAQ<\/a> est une autre bonne option.<\/p>\n<p><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Ultimate-FAQ-Plugin.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-15900\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Ultimate-FAQ-Plugin.png\" alt=\"\" width=\"1480\" height=\"847\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Ultimate-FAQ-Plugin.png 1480w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Ultimate-FAQ-Plugin-300x172.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Ultimate-FAQ-Plugin-1024x586.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Ultimate-FAQ-Plugin-768x440.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Ultimate-FAQ-Plugin-297x170.png 297w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Ultimate-FAQ-Plugin-840x481.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Ultimate-FAQ-Plugin-1195x684.png 1195w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Ultimate-FAQ-Plugin-700x401.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Ultimate-FAQ-Plugin-156x89.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Ultimate-FAQ-Plugin-1080x618.png 1080w\" sizes=\"(max-width: 1480px) 100vw, 1480px\" \/><\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Final_Thoughts\"><\/span>R\u00e9flexions finales<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Compte tenu de tous les avantages que pr\u00e9sente l'ajout d'une section FAQ ou d'une base de connaissances \u00e0 votre site d'adh\u00e9sion, qu'est-ce qui vous en emp\u00eache ? En plus de <a href=\"https:\/\/memberpress.com\/fr\/how-to-turn-your-free-visitors-and-users-into-paid-members\/\" target=\"_blank\" rel=\"noopener\">l'augmentation du nombre d'inscriptions<\/a>En aidant les membres \u00e0 s'aider eux-m\u00eames et en assurant la satisfaction de vos utilisateurs, le contenu suppl\u00e9mentaire d'une base de connaissances ou d'une FAQ peut faire partie de votre strat\u00e9gie de communication. <a href=\"https:\/\/memberpress.com\/fr\/simple-seo-strategies-for-membership-websites\/\" target=\"_blank\" rel=\"noopener\">strat\u00e9gie de r\u00e9f\u00e9rencement des sites d'adh\u00e9sion<\/a> et d'attirer encore plus de trafic vers vous.<\/p>\n<p>Gr\u00e2ce \u00e0 la nature extensible de WordPress, l'ajout de ce type de contenu \u00e0 votre site est relativement simple. Il vous suffit d'installer un th\u00e8me ou un plugin appropri\u00e9 et de commencer \u00e0 publier des r\u00e9ponses aux questions fr\u00e9quemment pos\u00e9es et des solutions aux probl\u00e8mes courants rencontr\u00e9s par votre public.<\/p>\n<p><em>\u00cates-vous pr\u00eat \u00e0 cr\u00e9er une base de connaissances ou une FAQ pour votre site d'adh\u00e9sion ? Faites-nous part de vos questions dans les commentaires ci-dessous.<\/em><\/p>\n<p>\u00a0<\/p>","protected":false},"excerpt":{"rendered":"<p>Saving time, increasing sign-ups, and improving your member satisfaction levels are just some of the ways adding a FAQ or knowledgebase to your site helps your membership business. But what are a FAQ and knowledgebase exactly, how can they help you, and how do you go about adding them to your website? We\u2019ve got the [\u2026]<\/p>\n","protected":false},"author":2122,"featured_media":15940,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","_strive_post_notes":"","footnotes":""},"categories":[69,144,145],"tags":[],"class_list":{"0":"post-15890","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-advice","8":"category-business","9":"category-tools","10":"entry"},"acf":{"plans":["scale"],"is_featured":false,"download_source":"none","mothership_slug":"","download_url":""},"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- 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