{"id":16050,"date":"2017-11-22T10:33:41","date_gmt":"2017-11-22T17:33:41","guid":{"rendered":"https:\/\/memberpress.com\/?p=16050"},"modified":"2017-11-22T10:46:40","modified_gmt":"2017-11-22T17:46:40","slug":"add-a-help-desk-to-your-membership-website","status":"publish","type":"post","link":"https:\/\/memberpress.com\/fr\/blog\/add-a-help-desk-to-your-membership-website\/","title":{"rendered":"Comment ajouter un service d'assistance \u00e0 votre site web d'adh\u00e9sion"},"content":{"rendered":"<p>L'une des cl\u00e9s de la r\u00e9ussite d'un site web d'adh\u00e9sion est de fournir une excellente assistance aux membres. Un bon service \u00e0 la client\u00e8le permet non seulement de satisfaire les membres existants et de r\u00e9duire le taux d'attrition, mais il peut \u00e9galement contribuer \u00e0 transformer davantage de membres en membres actifs.\u00a0<a href=\"https:\/\/memberpress.com\/fr\/how-to-turn-your-free-visitors-and-users-into-paid-members\/\">Vos visiteurs deviennent des membres payants<\/a>.<\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<label for=\"ez-toc-cssicon-toggle-item-6a5a7d24cb1d0\" class=\"ez-toc-cssicon-toggle-label\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">CE QU'IL Y A \u00c0 L'INT\u00c9RIEUR<\/p>\n<span class=\"ez-toc-cssicon\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #000000;color:#000000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #000000;color:#000000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6a5a7d24cb1d0\"  \/><nav><ul class='ez-toc-list ez-toc-list-level-1' ><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/memberpress.com\/fr\/blog\/add-a-help-desk-to-your-membership-website\/#How_to_Deliver_Responsive_Customer_Support\" >Comment fournir un support client r\u00e9actif<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/memberpress.com\/fr\/blog\/add-a-help-desk-to-your-membership-website\/#How_to_Add_a_Help_Desk_to_Your_Membership_Site\" >Comment ajouter un service d'assistance \u00e0 votre site d'adh\u00e9sion ?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/memberpress.com\/fr\/blog\/add-a-help-desk-to-your-membership-website\/#Benefits_of_a_Good_Help_Desk_Solution\" >Avantages d'une bonne solution d'assistance<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/memberpress.com\/fr\/blog\/add-a-help-desk-to-your-membership-website\/#Awesome_Support_WordPress_Plugin\" >Plugin WordPress d'assistance g\u00e9nial<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/memberpress.com\/fr\/blog\/add-a-help-desk-to-your-membership-website\/#WPHelpDesk_Premium_WordPress_Plugin\" >Plugin WordPress WPHelpDesk Premium<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/memberpress.com\/fr\/blog\/add-a-help-desk-to-your-membership-website\/#Premium_Hosted_Help_Desk_Solutions\" >Solutions d'assistance h\u00e9berg\u00e9es Premium<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/memberpress.com\/fr\/blog\/add-a-help-desk-to-your-membership-website\/#Final_Thoughts\" >R\u00e9flexions finales<\/a><\/li><\/ul><\/nav><\/div>\n\n<p>En fait, les sites d'adh\u00e9sion ne sont pas les seuls \u00e0 en b\u00e9n\u00e9ficier. Presque tous les types de sites web, qu'il s'agisse de boutiques de commerce \u00e9lectronique, de portails d'entreprises, de portfolios d'ind\u00e9pendants ou m\u00eame de blogs, peuvent b\u00e9n\u00e9ficier d'un canal de communication clair pour leurs visiteurs lorsqu'ils souhaitent entrer en contact avec eux. Disposer d'un syst\u00e8me solide facilite \u00e9galement la vie lorsqu'il s'agit de r\u00e9pondre \u00e0 des demandes de renseignements !<\/p>\n<h3><span class=\"ez-toc-section\" id=\"How_to_Deliver_Responsive_Customer_Support\"><\/span>Comment fournir un support client r\u00e9actif<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Quelle est donc la meilleure fa\u00e7on de fournir un service client r\u00e9actif et une assistance aux utilisateurs ? Heureusement, il existe de nombreuses options, dont quelques-unes sont les suivantes\u00a0<a href=\"https:\/\/memberpress.com\/fr\/the-benefits-of-adding-live-chat-to-your-membership-site\/\">que nous avons couverte sur le blog<\/a>\u00a0d\u00e9j\u00e0.  Toutefois, il y a une option que vous avez peut-\u00eatre n\u00e9glig\u00e9e, \u00e0 savoir la mise en place d'un syst\u00e8me de service d'assistance enti\u00e8rement fonctionnel.<\/p>\n<p>Cela peut sembler exag\u00e9r\u00e9, surtout si votre projet n'en est qu'\u00e0 ses d\u00e9buts ou si vous \u00eates le seul \u00e0 le g\u00e9rer. Mais comme nous le verrons dans ce guide sur la mise en place d'un syst\u00e8me de service d'assistance, ce n'est pas forc\u00e9ment le cas. Il existe d'excellentes options gratuites et d'excellents outils peu co\u00fbteux qui permettent d'ajouter facilement un service d'assistance \u00e0 votre site web d'adh\u00e9sion ou d'int\u00e9grer votre site \u00e0 une solution h\u00e9berg\u00e9e.<\/p>\n<p>Commen\u00e7ons donc...<\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_to_Add_a_Help_Desk_to_Your_Membership_Site\"><\/span>Comment ajouter un service d'assistance \u00e0 votre site d'adh\u00e9sion ?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Si vous utilisez WordPress pour votre site d'affiliation - ce que nous recommandons vivement - les outils de ce guide sur l'ajout d'un service d'assistance sont adapt\u00e9s \u00e0 votre projet. Mais m\u00eame si vous n'utilisez pas WordPress, vous devriez \u00eatre en mesure d'int\u00e9grer certains de ces outils ou une alternative similaire \u00e0 la plateforme de votre choix.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Benefits_of_a_Good_Help_Desk_Solution\"><\/span>Avantages d'une bonne solution d'assistance<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Avant d'aborder les outils, passons rapidement en revue les principaux avantages de l'ajout d'un syst\u00e8me d'assistance efficace \u00e0 votre site web, au cas o\u00f9 vous ne seriez pas tout \u00e0 fait convaincu.<\/p>\n<p>L'un des avantages de la mise en \u0153uvre d'une bonne solution de help-desk est de disposer d'un moyen plus efficace de g\u00e9rer les communications avec les membres et les nouvelles inscriptions potentielles.  Les courriers \u00e9lectroniques et les formulaires peuvent facilement se perdre. Toutefois, avec un tableau de bord d\u00e9di\u00e9 au service d'assistance, vous pouvez non seulement consulter tous les messages en un seul endroit, mais aussi suivre leur \u00e9volution.<\/p>\n<p>Si vous avez\u00a0<a href=\"https:\/\/memberpress.com\/fr\/building-a-team-like-the-star-trek-bridge-crew-2\/\">constituer une \u00e9quipe pour vous aider \u00e0 mener \u00e0 bien votre projet d'adh\u00e9sion<\/a>L'ajout d'un syst\u00e8me de service d'assistance \u00e0 votre site web permet de leur attribuer facilement des tickets. Le suivi de l'\u00e9volution des requ\u00eates et des tickets est \u00e9galement beaucoup plus facile \u00e0 r\u00e9aliser gr\u00e2ce \u00e0 des outils sp\u00e9cifiques tels que ceux que nous pr\u00e9sentons dans ce guide. Et avec les meilleurs outils, vous pouvez \u00e9galement g\u00e9n\u00e9rer des rapports de performance d'une simple pression sur un bouton.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-16060\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports.jpg\" alt=\"Rapports du service d&#039;assistance\" width=\"2200\" height=\"1457\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports.jpg 2200w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-300x199.jpg 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-1024x678.jpg 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-768x509.jpg 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-1536x1017.jpg 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-2048x1356.jpg 2048w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-257x170.jpg 257w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-840x556.jpg 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-1033x684.jpg 1033w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-1555x1030.jpg 1555w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-700x464.jpg 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-156x103.jpg 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-1080x715.jpg 1080w\" sizes=\"(max-width: 2200px) 100vw, 2200px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>L'une des cl\u00e9s de la r\u00e9ussite d'un site d'affiliation est l'utilisation de syst\u00e8mes qui r\u00e9duisent la charge de travail et minimisent les erreurs des utilisateurs. Un moyen tr\u00e8s r\u00e9pandu d'y parvenir est d'ajouter un service d'assistance \u00e0 votre site d'affiliation et d'utiliser une solution sp\u00e9cialement con\u00e7ue \u00e0 cet effet.<\/p>\n<p>Si cela vous semble int\u00e9ressant, voici quelques solutions d'assistance gratuites et payantes pour am\u00e9liorer votre site d'adh\u00e9sion et l'exp\u00e9rience que vous offrez \u00e0 vos membres.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Awesome_Support_WordPress_Plugin\"><\/span>Plugin WordPress d'assistance g\u00e9nial<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><a href=\"https:\/\/wordpress.org\/plugins\/awesome-support\/\" target=\"_blank\" rel=\"noopener\">Un soutien formidable<\/a> ajoute gratuitement un syst\u00e8me d'assistance fonctionnel \u00e0 votre site web WordPress, avec la possibilit\u00e9 d'acheter des fonctionnalit\u00e9s suppl\u00e9mentaires dans la biblioth\u00e8que des modules compl\u00e9mentaires premium.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-16051\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket.png\" alt=\"Soumettre un ticket d&#039;assistance\" width=\"1960\" height=\"982\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket.png 1960w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-300x150.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-1024x513.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-768x385.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-1536x770.png 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-339x170.png 339w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-840x421.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-1216x609.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-1832x918.png 1832w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-700x351.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-156x78.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-1080x541.png 1080w\" sizes=\"(max-width: 1960px) 100vw, 1960px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>Une fois que vous avez activ\u00e9 le plugin gratuit sur votre site web WordPress, les visiteurs peuvent soumettre des tickets au syst\u00e8me d'assistance. En fonction de la configuration de votre site d'adh\u00e9sion, vous pouvez faire en sorte que seuls les membres actifs puissent ouvrir un ticket, ou vous pouvez mettre les formulaires \u00e0 la disposition de tous les visiteurs.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-16058\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets.png\" alt=\"Des tickets d&#039;assistance g\u00e9niaux\" width=\"2200\" height=\"1040\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets.png 2200w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-300x142.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-1024x484.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-768x363.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-1536x726.png 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-2048x968.png 2048w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-360x170.png 360w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-840x397.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-1216x575.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-1832x866.png 1832w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-700x331.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-156x74.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-1080x511.png 1080w\" sizes=\"(max-width: 2200px) 100vw, 2200px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>S'il est correctement configur\u00e9, Awesome Support envoie automatiquement des courriels qui tiennent tout le monde au courant apr\u00e8s l'ouverture des tickets et la r\u00e9ponse \u00e0 ceux-ci. Et si vous rencontrez des probl\u00e8mes, vous disposez d'un service complet d'assistance en ligne. <a href=\"https:\/\/getawesomesupport.com\/documentation\/\">documentation en ligne<\/a>\u00a0en plus de la\u00a0<a href=\"https:\/\/wordpress.org\/support\/plugin\/awesome-support\">plugin support forum<\/a>. Comme nous l'avons mentionn\u00e9, il existe des modules premium qui vous permettent d'ajouter des fonctionnalit\u00e9s suppl\u00e9mentaires \u00e0 votre syst\u00e8me d'assistance WordPress.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-16053\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons.png\" alt=\"Help Desk Plugin Premium Add-ons\" width=\"2309\" height=\"1000\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons.png 2309w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-300x130.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-1024x443.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-768x333.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-1536x665.png 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-2048x887.png 2048w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-393x170.png 393w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-840x364.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-1216x527.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-1832x793.png 1832w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-700x303.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-156x68.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-1080x468.png 1080w\" sizes=\"(max-width: 2309px) 100vw, 2309px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>Si vous disposez d'un budget limit\u00e9 ou si vous souhaitez simplement \u00e9valuer les avantages qu'un syst\u00e8me d'assistance pourrait apporter \u00e0 votre site d'adh\u00e9sion, le plugin gratuit Awesome Support est une excellente option.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"WPHelpDesk_Premium_WordPress_Plugin\"><\/span>Plugin WordPress WPHelpDesk Premium<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Si vous \u00eates d\u00e9j\u00e0 convaincu des avantages qu'un syst\u00e8me d'assistance peut offrir \u00e0 votre site d'adh\u00e9sion WordPress et que vous \u00eates pr\u00eat \u00e0 commencer avec une solution payante, le syst\u00e8me d'assistance rentable <a href=\"https:\/\/wphelpdesk.com\/\">Plugin premium WPHelpDesk<\/a>\u00a0est une option int\u00e9ressante.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-16054\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets.png\" alt=\"Voir les billets ouverts\" width=\"2189\" height=\"956\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets.png 2189w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-300x131.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-1024x447.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-768x335.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-1536x671.png 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-2048x894.png 2048w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-389x170.png 389w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-840x367.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-1216x531.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-1832x800.png 1832w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-700x306.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-156x68.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-1080x472.png 1080w\" sizes=\"(max-width: 2189px) 100vw, 2189px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>L'un des principaux avantages d'un plugin payant par rapport \u00e0 un plugin gratuit est l'acc\u00e8s \u00e0 des canaux d'assistance premium. Si vous souhaitez que quelqu'un vous r\u00e9ponde \u00e0 coup s\u00fbr en cas de besoin, cela vaut souvent la peine de payer le suppl\u00e9ment.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-16055\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1.png\" alt=\"Gestion des billets\" width=\"2200\" height=\"853\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1.png 2200w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-300x116.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-1024x397.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-768x298.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-1536x596.png 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-2048x794.png 2048w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-438x170.png 438w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-840x326.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-1216x471.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-1832x710.png 1832w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-700x271.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-156x60.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-1080x419.png 1080w\" sizes=\"(max-width: 2200px) 100vw, 2200px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>Comme il s'agit d'un plugin WordPress, le syst\u00e8me d'assistance est int\u00e9gr\u00e9 dans le tableau de bord de votre site web. Avec une seule zone de connexion pour g\u00e9rer votre site web d'adh\u00e9sion et le service d'assistance, cette approche est s\u00fbre de minimiser l'effort impliqu\u00e9 dans la r\u00e9ponse aux tickets.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Premium_Hosted_Help_Desk_Solutions\"><\/span>Solutions d'assistance h\u00e9berg\u00e9es Premium<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Pour ceux qui veulent la meilleure solution d'assistance et qui n'exigent pas une int\u00e9gration compl\u00e8te avec leur tableau de bord WordPress, un syst\u00e8me d'assistance aux utilisateurs h\u00e9berg\u00e9 haut de gamme tel que\u00a0<a href=\"https:\/\/www.helpscout.net\/\">Aide Scout<\/a>\u00a0peut \u00eatre le bon choix.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-16056\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout.png\" alt=\"Logiciel d&#039;assistance Help Scout\" width=\"2200\" height=\"1289\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout.png 2200w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-300x176.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-1024x600.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-768x450.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-1536x900.png 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-2048x1200.png 2048w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-290x170.png 290w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-840x492.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-1167x684.png 1167w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-1758x1030.png 1758w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-700x410.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-156x91.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-1080x633.png 1080w\" sizes=\"(max-width: 2200px) 100vw, 2200px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>Avec des fonctionnalit\u00e9s telles qu'une interface utilisateur tr\u00e8s soign\u00e9e et intuitive, des r\u00e8gles d'automatisation, des r\u00e9ponses sauvegard\u00e9es, des mentions, des applications mobiles, des outils de reporting et une assistance r\u00e9active, il y a de nombreux avantages \u00e0 choisir un fournisseur de help-desk de premier plan. Vous pouvez \u00e9galement int\u00e9grer les meilleures solutions de service d'assistance h\u00e9berg\u00e9es \u00e0 toute une s\u00e9rie de plateformes, y compris WordPress.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-16057\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations.png\" alt=\"Int\u00e9grations Help Scout\" width=\"1711\" height=\"703\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations.png 1711w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-300x123.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-1024x421.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-768x316.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-1536x631.png 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-414x170.png 414w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-840x345.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-1216x500.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-700x288.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-156x64.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-1080x444.png 1080w\" sizes=\"(max-width: 1711px) 100vw, 1711px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>De huit dollars par mois pour des fonctionnalit\u00e9s limit\u00e9es \u00e0 vingt-sept dollars par mois pour tout ce que Help Scout a \u00e0 offrir, si vous voulez vraiment g\u00e9rer plus efficacement les communications avec les clients et les utilisateurs, un outil h\u00e9berg\u00e9 haut de gamme comme Help Scout pourrait \u00eatre le bon choix. Chez MemberPress, nous utilisons Help Scout et il fonctionne tr\u00e8s bien pour nous.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Final_Thoughts\"><\/span>R\u00e9flexions finales<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Les p\u00e9pins techniques, les probl\u00e8mes d'utilisation, les erreurs de navigation, les probl\u00e8mes de facturation et les pr\u00e9occupations avant-vente peuvent tous vous faire perdre de nouveaux membres et des membres existants. Toutefois, en installant un syst\u00e8me qui facilite la communication entre les personnes et la gestion de cette communication, vous pouvez rapidement am\u00e9liorer le niveau de soutien et de service que vous offrez \u00e0 vos membres actuels et potentiels.<\/p>\n<p><em>Les propri\u00e9taires de sites d'adh\u00e9sion doivent faire tout ce qui est en leur pouvoir pour\u00a0<\/em><a href=\"https:\/\/memberpress.com\/fr\/reducing-your-membership-sites-churn\/\"><em>r\u00e9duire le taux de d\u00e9sabonnement<\/em><\/a><em>\u00a0et offrir la meilleure exp\u00e9rience possible \u00e0 leurs utilisateurs. La mise \u00e0 niveau de votre syst\u00e8me de communication est un moyen d'y parvenir, mais est-elle adapt\u00e9e \u00e0 votre projet ? Faites-nous part de votre avis dans les commentaires ci-dessous<\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>One of the keys to running a successful membership website is providing excellent member support. Not only can good customer service keep existing members happy, helping to reduce membership churn, it can also play a part in turning more of\u00a0your visitors into paid members. In fact, it\u2019s not just membership sites that benefit from this. [\u2026]<\/p>\n","protected":false},"author":2122,"featured_media":16088,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","_strive_post_notes":"","footnotes":""},"categories":[145],"tags":[420,72],"class_list":{"0":"post-16050","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-tools","8":"tag-help-desk","9":"tag-support","10":"entry"},"acf":{"plans":["scale"],"is_featured":false,"download_source":"none","mothership_slug":"","download_url":""},"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- 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