{"id":16050,"date":"2017-11-22T10:33:41","date_gmt":"2017-11-22T17:33:41","guid":{"rendered":"https:\/\/memberpress.com\/?p=16050"},"modified":"2017-11-22T10:46:40","modified_gmt":"2017-11-22T17:46:40","slug":"add-a-help-desk-to-your-membership-website","status":"publish","type":"post","link":"https:\/\/memberpress.com\/fr\/blog\/add-a-help-desk-to-your-membership-website\/","title":{"rendered":"How to Add a Help Desk to Your Membership Website"},"content":{"rendered":"<p>One of the keys to running a successful membership website is providing excellent member support. Not only can good customer service keep existing members happy, helping to reduce membership churn, it can also play a part in turning more of\u00a0<a href=\"https:\/\/memberpress.com\/how-to-turn-your-free-visitors-and-users-into-paid-members\/\">your visitors into paid members<\/a>.<\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<label for=\"ez-toc-cssicon-toggle-item-69c7b239e10e1\" class=\"ez-toc-cssicon-toggle-label\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">WHAT'S INSIDE<\/p>\n<span class=\"ez-toc-cssicon\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #000000;color:#000000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #000000;color:#000000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-69c7b239e10e1\"  \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/memberpress.com\/fr\/blog\/add-a-help-desk-to-your-membership-website\/#How_to_Deliver_Responsive_Customer_Support\" >How to Deliver Responsive Customer Support<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/memberpress.com\/fr\/blog\/add-a-help-desk-to-your-membership-website\/#How_to_Add_a_Help_Desk_to_Your_Membership_Site\" >How to Add a Help Desk to Your Membership Site<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/memberpress.com\/fr\/blog\/add-a-help-desk-to-your-membership-website\/#Benefits_of_a_Good_Help_Desk_Solution\" >Benefits of a Good Help Desk Solution<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/memberpress.com\/fr\/blog\/add-a-help-desk-to-your-membership-website\/#Awesome_Support_WordPress_Plugin\" >Awesome Support WordPress Plugin<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/memberpress.com\/fr\/blog\/add-a-help-desk-to-your-membership-website\/#WPHelpDesk_Premium_WordPress_Plugin\" >WPHelpDesk Premium WordPress Plugin<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/memberpress.com\/fr\/blog\/add-a-help-desk-to-your-membership-website\/#Premium_Hosted_Help_Desk_Solutions\" >Premium Hosted Help Desk Solutions<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/memberpress.com\/fr\/blog\/add-a-help-desk-to-your-membership-website\/#Final_Thoughts\" >Final Thoughts<\/a><\/li><\/ul><\/nav><\/div>\n\n<p>In fact, it\u2019s not just membership sites that benefit from this. Almost any type of website, from ecommerce stores and company portals to freelancer portfolios and even blogs, can benefit from offering their visitors a clear channel of communication when they want to get in touch. Having a robust system also makes life easier when it comes to dealing with queries!<\/p>\n<h3><span class=\"ez-toc-section\" id=\"How_to_Deliver_Responsive_Customer_Support\"><\/span>How to Deliver Responsive Customer Support<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>So what\u2019s the best way to deliver responsive customer service and user support? Thankfully, there are many options, including a few\u00a0<a href=\"https:\/\/memberpress.com\/the-benefits-of-adding-live-chat-to-your-membership-site\/\">we\u2019ve covered on the blog<\/a>\u00a0already. \u00a0However, there\u2019s one option you may have overlooked, and that\u2019s implementing a fully functional help-desk system.<\/p>\n<p>It may sound like overkill, especially if your project is in its early stages or it\u2019s just you managing it. But as we\u2019ll see in this guide on setting up a help-desk system, that doesn\u2019t have to be the case. There are some great free options and excellent low-cost tools that make it easy to either add a help desk to your membership website or integrate your site with a hosted solution.<\/p>\n<p>So let\u2019s get started..<\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_to_Add_a_Help_Desk_to_Your_Membership_Site\"><\/span>How to Add a Help Desk to Your Membership Site<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>If you\u2019re using WordPress for your membership site\u2014something we highly recommended\u2014the tools in this guide to adding a help desk are suitable for your project. But even if you\u2019re not using WordPress, you should be able to integrate some of these tools or a similar alternative with your platform of choice.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Benefits_of_a_Good_Help_Desk_Solution\"><\/span>Benefits of a Good Help Desk Solution<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Before we get to the tools, let\u2019s quickly cover the main benefits of adding an effective help-desk system to your website, just in case you\u2019re not entirely convinced.<\/p>\n<p>One of the benefits of implementing a good help-desk solution is having a more efficient way of managing communications with members and potential new sign-ups. \u00a0Emails and form entries can easily get lost. However, with a dedicated help-desk dashboard, you can not only view all messages in one place but also track their progress.<\/p>\n<p>If you\u2019ve\u00a0<a href=\"https:\/\/memberpress.com\/building-a-team-like-the-star-trek-bridge-crew-2\/\">built a team to help run your membership project<\/a>, then adding a help-desk system to your website makes it easy to assign them tickets. Tracking the progress of queries and tickets is also much easier with purpose-built tools like the ones we\u2019ll cover in this guide. And with the best tools, you can also generate performance reports at the touch of a button.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-16060\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports.jpg\" alt=\"Help Desk Reports\" width=\"2200\" height=\"1457\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports.jpg 2200w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-300x199.jpg 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-1024x678.jpg 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-768x509.jpg 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-1536x1017.jpg 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-2048x1356.jpg 2048w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-257x170.jpg 257w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-840x556.jpg 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-1033x684.jpg 1033w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-1555x1030.jpg 1555w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-700x464.jpg 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-156x103.jpg 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-1080x715.jpg 1080w\" sizes=\"(max-width: 2200px) 100vw, 2200px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>One of the keys to running a successful membership site is to use systems that reduce workload and minimize user error. A popular way to do just that is to add a help desk to your membership site and use a purpose-built solution.<\/p>\n<p>If that sounds appealing, here are some free and paid help-desk solutions for upgrading both your membership site and the experience you offer your members.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Awesome_Support_WordPress_Plugin\"><\/span>Awesome Support WordPress Plugin<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><a href=\"https:\/\/wordpress.org\/plugins\/awesome-support\/\" target=\"_blank\" rel=\"noopener\">Awesome Support<\/a> adds a functional help-desk system to your WordPress website for free, with the option of purchasing extra features through the library of premium add-ons.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-16051\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket.png\" alt=\"Submit a Help Desk Ticket\" width=\"1960\" height=\"982\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket.png 1960w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-300x150.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-1024x513.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-768x385.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-1536x770.png 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-339x170.png 339w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-840x421.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-1216x609.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-1832x918.png 1832w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-700x351.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-156x78.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-1080x541.png 1080w\" sizes=\"(max-width: 1960px) 100vw, 1960px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>Once you\u2019ve activated the free plugin on your WordPress website, visitors can submit tickets to the help-desk system. Depending on how you configure your membership site, you can ensure that only active members can open a ticket, or you can make the forms available to all visitors.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-16058\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets.png\" alt=\"Awesome Support Tickets\" width=\"2200\" height=\"1040\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets.png 2200w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-300x142.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-1024x484.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-768x363.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-1536x726.png 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-2048x968.png 2048w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-360x170.png 360w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-840x397.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-1216x575.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-1832x866.png 1832w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-700x331.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-156x74.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-1080x511.png 1080w\" sizes=\"(max-width: 2200px) 100vw, 2200px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>If set up correctly, Awesome Support automatically sends out emails that keep everyone in the loop after tickets are opened and responded to. And should you run into any problems, there\u2019s comprehensive <a href=\"https:\/\/getawesomesupport.com\/documentation\/\">online documentation<\/a>\u00a0in addition to the\u00a0<a href=\"https:\/\/wordpress.org\/support\/plugin\/awesome-support\">plugin support forum<\/a>. As mentioned, there are premium modules available where you can add more features to your WordPress help-desk system.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-16053\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons.png\" alt=\"Help Desk Plugin Premium Add-ons\" width=\"2309\" height=\"1000\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons.png 2309w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-300x130.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-1024x443.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-768x333.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-1536x665.png 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-2048x887.png 2048w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-393x170.png 393w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-840x364.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-1216x527.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-1832x793.png 1832w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-700x303.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-156x68.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-1080x468.png 1080w\" sizes=\"(max-width: 2309px) 100vw, 2309px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>If you\u2019re on a budget or simply want to evaluate the benefits a help-desk system could bring to your membership website, the freemium Awesome Support plugin is a great option.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"WPHelpDesk_Premium_WordPress_Plugin\"><\/span>WPHelpDesk Premium WordPress Plugin<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>If you\u2019re already convinced of the benefits a help-desk system can offer your WordPress membership site and are willing to start out with a paid solution, the cost-effective <a href=\"https:\/\/wphelpdesk.com\/\">WPHelpDesk premium plugin<\/a>\u00a0is a decent option.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-16054\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets.png\" alt=\"View Open Tickets\" width=\"2189\" height=\"956\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets.png 2189w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-300x131.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-1024x447.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-768x335.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-1536x671.png 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-2048x894.png 2048w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-389x170.png 389w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-840x367.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-1216x531.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-1832x800.png 1832w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-700x306.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-156x68.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-1080x472.png 1080w\" sizes=\"(max-width: 2189px) 100vw, 2189px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>One of the main benefits of choosing a paid plugin over a free one is access to premium support channels. If you want someone who is guaranteed to respond in your hour of need, it\u2019s often worth paying the extra.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-16055\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1.png\" alt=\"Ticket Management\" width=\"2200\" height=\"853\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1.png 2200w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-300x116.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-1024x397.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-768x298.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-1536x596.png 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-2048x794.png 2048w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-438x170.png 438w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-840x326.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-1216x471.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-1832x710.png 1832w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-700x271.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-156x60.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-1080x419.png 1080w\" sizes=\"(max-width: 2200px) 100vw, 2200px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>As this is a WordPress plugin, the help-desk system is integrated into your website dashboard. With just one area to log in to for managing your membership website and help desk, this approach is sure to minimize the effort involved in responding to tickets.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Premium_Hosted_Help_Desk_Solutions\"><\/span>Premium Hosted Help Desk Solutions<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>For those who want the best help-desk solution and who don\u2019t demand full integration with their WordPress dashboard, a premium hosted user-support system like\u00a0<a href=\"https:\/\/www.helpscout.net\/\">Help Scout<\/a>\u00a0may be just the ticket.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-16056\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout.png\" alt=\"Help Scout Help Desk Software\" width=\"2200\" height=\"1289\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout.png 2200w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-300x176.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-1024x600.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-768x450.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-1536x900.png 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-2048x1200.png 2048w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-290x170.png 290w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-840x492.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-1167x684.png 1167w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-1758x1030.png 1758w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-700x410.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-156x91.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-1080x633.png 1080w\" sizes=\"(max-width: 2200px) 100vw, 2200px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>With features like a highly polished and intuitive user interface, automation rules, saved replies, mentions, mobile apps, reporting tools, and responsive support, there are many benefits to choosing a leading help-desk provider. You can also integrate the best hosted help-desk solutions with a range of platforms, including WordPress.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-16057\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations.png\" alt=\"Help Scout Integrations\" width=\"1711\" height=\"703\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations.png 1711w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-300x123.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-1024x421.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-768x316.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-1536x631.png 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-414x170.png 414w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-840x345.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-1216x500.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-700x288.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-156x64.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-1080x444.png 1080w\" sizes=\"(max-width: 1711px) 100vw, 1711px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>From just eight dollars a month for limited features to twenty-seven dollars a month for everything Help Scout has to offer, if you\u2019re serious about managing customer and user communications more efficiently, a premium hosted tool like Help Scout could be the right choice. Here at MemberPress we use Help Scout and it works very well for us.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Final_Thoughts\"><\/span>Final Thoughts<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Technical glitches, usability issues, browser errors, billing problems, and pre-sales concerns all have the potential to lose you new and existing members. However, by installing a system that makes it easy for people to communicate with you and for you to manage those communications, you can quickly improve the level of support and service you offer existing and potential new members.<\/p>\n<p><em>Membership-site owners should be doing all they can to\u00a0<\/em><a href=\"https:\/\/memberpress.com\/reducing-your-membership-sites-churn\/\"><em>reduce churn<\/em><\/a><em>\u00a0and deliver the best experience possible to their users. Upgrading your communication system is one way to do this, but is it right for your project? Let us know in the comments below<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>One of the keys to running a successful membership website is providing excellent member support. Not only can good customer service keep existing members happy, helping to reduce membership churn, it can also play a part in turning more of\u00a0your visitors into paid members. In fact, it\u2019s not just membership sites that benefit from this. 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