{"id":18280,"date":"2019-06-24T14:21:21","date_gmt":"2019-06-24T20:21:21","guid":{"rendered":"https:\/\/memberpress.com\/?p=18280"},"modified":"2026-02-24T12:59:33","modified_gmt":"2026-02-24T17:59:33","slug":"failed-payments-how-to-handle-them-in-your-membership-site","status":"publish","type":"post","link":"https:\/\/memberpress.com\/fr\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/","title":{"rendered":"Paiements \u00e9chou\u00e9s : Comment les g\u00e9rer dans votre site d'adh\u00e9sion"},"content":{"rendered":"<p class=\"wp-block-paragraph\">When you build a membership site, you\u2019re full of excitement to finally create passive income with an online business. However, there are times when problems may arise, like failed payments, that put a pause on your recurring income.<\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<label for=\"ez-toc-cssicon-toggle-item-6a8ad97edcca6\" class=\"ez-toc-cssicon-toggle-label\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">CE QU'IL Y A \u00c0 L'INT\u00c9RIEUR<\/p>\n<span class=\"ez-toc-cssicon\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #000000;color:#000000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #000000;color:#000000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6a8ad97edcca6\"  \/><nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/memberpress.com\/fr\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#How_Do_Failed_Payments_Happen\" >Comment se produisent les \u00e9checs de paiement ?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/memberpress.com\/fr\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#How_Do_Failed_Payments_Impact_My_Business\" >Quel est l'impact des \u00e9checs de paiement sur mon entreprise ?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/memberpress.com\/fr\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#How_Do_I_Handle_a_Failed_Payment\" >Comment traiter un d\u00e9faut de paiement ?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/memberpress.com\/fr\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Dont_panic\" >Don\u2019t panic.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/memberpress.com\/fr\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Make_sure_everyone_is_informed\" >Veillez \u00e0 ce que tout le monde soit inform\u00e9.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/memberpress.com\/fr\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Offer_a_solution\" >Proposer une solution.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/memberpress.com\/fr\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Be_professional\" >Soyez professionnel.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/memberpress.com\/fr\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Learn_from_it\" >Tirez-en les le\u00e7ons.<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/memberpress.com\/fr\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#How_to_Avoid_Failed_Payments_in_the_First_Place\" >Comment \u00e9viter les \u00e9checs de paiement d\u00e8s le d\u00e9part ?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/memberpress.com\/fr\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#MemberPress_settings_for_failed_payments\" >Param\u00e8tres MemberPress pour les paiements \u00e9chou\u00e9s<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/memberpress.com\/fr\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Recovering_failed_payments_with_Stripe\" >R\u00e9cup\u00e9rer les paiements \u00e9chou\u00e9s avec Stripe<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/memberpress.com\/fr\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Recovering_failed_payments_with_PayPal\" >R\u00e9cup\u00e9rer les paiements \u00e9chou\u00e9s avec PayPal<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/memberpress.com\/fr\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Recovering_failed_payments_with_Authorizenet\" >R\u00e9cup\u00e9ration des paiements \u00e9chou\u00e9s avec Authorize.net<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/memberpress.com\/fr\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#The_Churn_Buster_Plugin\" >Le plugin Churn Buster<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/memberpress.com\/fr\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Final_Thoughts\" >R\u00e9flexions finales<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<p class=\"wp-block-paragraph\">Cette situation peut \u00eatre stressante, mais rassurez-vous, il existe des moyens simples de r\u00e9soudre ce probl\u00e8me ! <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this post, we\u2019ll discuss the <strong>raisons pour lesquelles<\/strong> les paiements en ligne peuvent \u00e9chouer dans votre site d'adh\u00e9sion. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019ll also talk about <strong>comment<\/strong> your online business can handle these failed payments as gracefully as possible, and we\u2019ll go over some ways to <strong>\u00e9viter <\/strong>l'\u00e9chec des paiements en premier lieu.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">C'est parti !<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_Do_Failed_Payments_Happen\"><\/span>Comment se produisent les \u00e9checs de paiement ?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438.jpg\"><img decoding=\"async\" width=\"725\" height=\"482\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438.jpg\" alt=\"Date d&#039;expiration de la carte de cr\u00e9dit\" class=\"wp-image-40078\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438.jpg 725w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438-300x199.jpg 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438-256x170.jpg 256w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438-700x465.jpg 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438-156x104.jpg 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438-600x400.jpg 600w\" sizes=\"(max-width: 725px) 100vw, 725px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">L'avantage d'avoir une entreprise en ligne est que vous pouvez accepter des paiements de diff\u00e9rentes mani\u00e8res (cartes de cr\u00e9dit\/d\u00e9bit, Stripe, <a href=\"https:\/\/memberpress.com\/fr\/blog\/using-square-for-payments\/\" title=\"\">Carr\u00e9<\/a>PayPal, portefeuilles num\u00e9riques, etc.)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cependant, lorsqu'un paiement \u00e9choue, les propri\u00e9taires d'entreprise d\u00e9couvrent rapidement que ces options de paiement pratiques peuvent \u00eatre \u00e0 la fois une b\u00e9n\u00e9diction et une mal\u00e9diction. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les causes les plus courantes d'\u00e9chec des paiements sont les suivantes<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Une carte de d\u00e9bit\/cr\u00e9dit expir\u00e9e ou annul\u00e9e<\/li>\n\n\n\n<li>Manque de fonds sur la carte de cr\u00e9dit\/d\u00e9bit <\/li>\n\n\n\n<li>Informations erron\u00e9es sur le compte bancaire ou la carte<\/li>\n\n\n\n<li>Un bug dans votre passerelle de paiement<\/li>\n\n\n\n<li>A hold placed on the customer\u2019s account\/card due to the bank\u2019s fraud prevention<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_Do_Failed_Payments_Impact_My_Business\"><\/span>Quel est l'impact des \u00e9checs de paiement sur mon entreprise ?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Que l'\u00e9chec d'un paiement soit de votre fait ou non, il peut avoir des cons\u00e9quences n\u00e9gatives sur votre activit\u00e9 d'affiliation. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Il se peut que vous ne puissiez pas acc\u00e9der \u00e0 vos fonds aussi rapidement que vous le souhaitez, ou que vous perdiez compl\u00e8tement ce revenu.<\/li>\n\n\n\n<li>Un membre dont le paiement n'a pas abouti ne voudra peut-\u00eatre pas s'emb\u00eater \u00e0 effectuer un nouveau paiement, c'est pourquoi vous pouvez <strong>perdre un client<\/strong>.<\/li>\n\n\n\n<li>Un client peut perdre confiance en votre entreprise si un paiement \u00e9choue, et il peut ne pas vouloir revenir. <\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312.jpg\"><img decoding=\"async\" width=\"724\" height=\"483\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312.jpg\" alt=\"un client m\u00e9content qui fait un pouce vers le bas\" class=\"wp-image-40080\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312.jpg 724w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312-300x200.jpg 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312-255x170.jpg 255w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312-700x467.jpg 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312-156x104.jpg 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312-600x400.jpg 600w\" sizes=\"(max-width: 724px) 100vw, 724px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Losing a customer is a serious consequence. If your site experiences a lot of failed payments, those consequences can be catastrophic. So it\u2019s important that you understand what to do when failed payments happen to you.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_Do_I_Handle_a_Failed_Payment\"><\/span>Comment traiter un d\u00e9faut de paiement ?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Failed payments happen. It\u2019s just part of doing business online. So when they happen to you, make sure you\u2019re well armed to handle the situation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Voici quelques conseils utiles.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Don\u2019t panic.<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">La premi\u00e8re chose \u00e0 faire en cas d'\u00e9chec de paiement est de se rappeler de rester calme. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Like we said, failed payments happen to the best of us. And the calmer you are, the greater the chances you won\u2019t offend your customer by overreacting. It\u2019s okay to be alarmed, but make sure you\u2019re relaxed so you can handle the situation properly.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173.jpg\"><img decoding=\"async\" width=\"736\" height=\"474\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173.jpg\" alt=\"femme en \u00e9tat de panique, entour\u00e9e d&#039;images floues\" class=\"wp-image-40081\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173.jpg 736w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173-300x193.jpg 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173-264x170.jpg 264w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173-700x451.jpg 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173-156x100.jpg 156w\" sizes=\"(max-width: 736px) 100vw, 736px\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Make_sure_everyone_is_informed\"><\/span>Veillez \u00e0 ce que tout le monde soit inform\u00e9.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This one is super important! When a failed payment occurs, don\u2019t assume your customer is aware of it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So first, reach out to your customer to let them know of the problem. Not only is this good customer service, it also shows your customer that you\u2019re aware of them and that they\u2019re important to you.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Offer_a_solution\"><\/span>Proposer une solution.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Once you\u2019ve alerted your customer to the problem, you\u2019ll want to offer a solution for how to fix it. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the issue is on your end, let them know you\u2019ve fixed the problem. If it\u2019s something on their end, provide easy-to-understand steps on how to get things squared away.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Plus vos instructions sont simples et claires, plus vous avez de chances que votre client les suive.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Be_professional\"><\/span>Soyez professionnel.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A failed payment can be embarrassing for both you and your customer. But it\u2019s important to remain professional \u2013 for the good of the customer and for your own good. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076.jpg\"><img decoding=\"async\" width=\"724\" height=\"483\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076.jpg\" alt=\"homme d&#039;affaires calme et pos\u00e9, assis \u00e0 son bureau\" class=\"wp-image-40082\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076.jpg 724w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076-300x200.jpg 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076-255x170.jpg 255w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076-700x467.jpg 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076-156x104.jpg 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076-600x400.jpg 600w\" sizes=\"(max-width: 724px) 100vw, 724px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Never take a failed payment or a lack of a response from your customer to heart. All you can do is communicate the problem, offer a solution, and wait. You can\u2019t force a member to return to your membership site, and you wouldn\u2019t want to anyway!<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Learn_from_it\"><\/span>Tirez-en les le\u00e7ons.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Enfin, profitez de l'occasion pour tirer les le\u00e7ons de cette m\u00e9saventure. Qu'il s'agisse d'un probl\u00e8me de votre c\u00f4t\u00e9 ou non, vous pouvez toujours utiliser la situation comme une exp\u00e9rience d'apprentissage pour faire mieux \u00e0 l'avenir !<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_Avoid_Failed_Payments_in_the_First_Place\"><\/span>Comment \u00e9viter les \u00e9checs de paiement d\u00e8s le d\u00e9part ?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951.jpg\"><img decoding=\"async\" width=\"705\" height=\"496\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951.jpg\" alt=\"Pr\u00e9par\u00e9s et non pr\u00e9par\u00e9s \u00e9crits au tableau\" class=\"wp-image-40083\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951.jpg 705w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951-300x211.jpg 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951-242x170.jpg 242w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951-700x492.jpg 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951-156x110.jpg 156w\" sizes=\"(max-width: 705px) 100vw, 705px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Vous connaissez le dicton : <em>La pr\u00e9vention est le meilleur rem\u00e8de<\/em>. Il en va de m\u00eame pour les d\u00e9fauts de paiement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Heureusement, il y a un certain nombre de choses que vous pouvez faire pour \u00e9viter le probl\u00e8me de l'impay\u00e9 avant qu'il ne se produise.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MemberPress dispose de fonctions int\u00e9gr\u00e9es pour la r\u00e9cup\u00e9ration des paiements \u00e9chou\u00e9s qui fonctionnent avec votre passerelle de paiement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Below, we\u2019ll go over general MemberPress settings for failed payments, and we\u2019ll talk about a few gateway-specific solutions. Last, we\u2019ll clue you in on an awesome plugin that keeps working to capture lost payments long after the gateway gives up.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"MemberPress_settings_for_failed_payments\"><\/span>Param\u00e8tres MemberPress pour les paiements \u00e9chou\u00e9s<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">MemberPress dispose d'un param\u00e8tre pratique pour r\u00e9cup\u00e9rer vos paiements \u00e9chou\u00e9s. Pour le trouver, rendez-vous dans le tableau de bord WordPress &gt; MemberPress &gt; Param\u00e8tres &gt; onglet E-mails.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the list of automated emails, you\u2019ll see an option titled, \u201cSend Failed Transaction Notice\u201d. Just check the box to enable the setting.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans.jpg\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-1024x576.jpg\" alt=\"MemberPress \"recover failed transaction\" email settings\" class=\"wp-image-40040\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-1024x576.jpg 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-300x169.jpg 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-768x432.jpg 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-302x170.jpg 302w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-840x472.jpg 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-1216x684.jpg 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-700x394.jpg 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-156x88.jpg 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-1080x607.jpg 1080w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans.jpg 1480w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Une fois activ\u00e9e, cette fonction enverra un courrier \u00e9lectronique \u00e0 tout client dont le paiement \u00e9choue. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There\u2019s a default message out of the box, but you can edit the message any way you like. For example, you might include a link to the member\u2019s account page so they can quickly and easily update their payment details.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Recovering_failed_payments_with_Stripe\"><\/span>R\u00e9cup\u00e9rer les paiements \u00e9chou\u00e9s avec Stripe <span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous utilisez la passerelle de paiement Stripe, vous pouvez cr\u00e9er un fichier <strong>calendrier des tentatives personnalis\u00e9<\/strong>. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To get this functionality, go to the Stripe Dashboard > Settings > Billing > Subscriptions and emails > Manage failed payments, and set it up so that a member\u2019s card is charged again after X amount of time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vous pouvez \u00e9galement utiliser <a href=\"https:\/\/stripe.com\/docs\/invoicing\/automatic-collection\" target=\"_blank\" rel=\"noopener nofollow\">Stripe Smart Retries<\/a>. This super cool feature determines an optimized time, then attempts to charge a customer\u2019s card again at that time.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Recovering_failed_payments_with_PayPal\"><\/span>R\u00e9cup\u00e9rer les paiements \u00e9chou\u00e9s avec PayPal<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">There\u2019s nothing to set up or customize with PayPal-specific payment recovery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Apr\u00e8s un \u00e9chec de paiement, PayPal effectuera trois tentatives sur une p\u00e9riode de 15 jours (chaque tentative \u00e9tant espac\u00e9e de cinq jours). Si toutes les tentatives \u00e9chouent au bout de 15 jours, l'abonnement est automatiquement annul\u00e9.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Recovering_failed_payments_with_Authorizenet\"><\/span>R\u00e9cup\u00e9ration des paiements \u00e9chou\u00e9s avec Authorize.net<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">En ce qui concerne le recouvrement des paiements, la passerelle de paiement Authorize.net est \u00e9galement assez simple (mais n\u00e9anmoins pratique !).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you enable the Automatic Retry feature, a member\u2019s subscription will remain in a \u201cpending\u201d state until the card is updated.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"The_Churn_Buster_Plugin\"><\/span>Le plugin Churn Buster<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc.png\"><img decoding=\"async\" width=\"740\" height=\"542\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc.png\" alt=\"Calculateur d&#039;impact sur la r\u00e9tention\" class=\"wp-image-14605\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc.png 740w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc-300x220.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc-232x170.png 232w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc-700x513.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc-156x114.png 156w\" sizes=\"(max-width: 740px) 100vw, 740px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">La beaut\u00e9 de la <a href=\"https:\/\/memberpress.com\/go\/churnbuster\/main\/\" target=\"_blank\" rel=\"noopener nofollow sponsored\">Churn Buster<\/a> est dans son <strong>capacit\u00e9s de pr\u00e9vention<\/strong>. Le plugin rappelle aux membres de mettre \u00e0 jour les cartes de cr\u00e9dit arrivant \u00e0 expiration et les aide m\u00eame \u00e0 r\u00e9soudre les probl\u00e8mes d'insuffisance de fonds.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Et bien s\u00fbr, m\u00eame longtemps apr\u00e8s que votre passerelle de paiement a abandonn\u00e9, Churn Buster continue de travailler d\u2019arrache-pied pour r\u00e9cup\u00e9rer vos paiements ayant \u00e9chou\u00e9, le cas \u00e9ch\u00e9ant. Il dispose m\u00eame de fonctionnalit\u00e9s permettant d\u2019optimiser le moment et la fr\u00e9quence des nouvelles tentatives de pr\u00e9l\u00e8vement sur carte, ce qui se traduit par un taux de r\u00e9ussite plus \u00e9lev\u00e9. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Churn Buster\u2019s optimized retry schedule is highly effective in helping to recover failed payments caused by things like daily spending limits, temporary holds, and processing timeouts.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le plus int\u00e9ressant ? Churn Buster offre aux nouveaux clients un essai gratuit de 14 jours.<\/p>\n\n\n\n<div class=\"block-mp-button-wrap\">\n\t<a id=\"button-block_3e12cfb15fd14162497de61288b50366\" href=\"https:\/\/memberpress.com\/go\/churnbuster\/main\/\" rel=\"nofollow sponsored\" target=\"_blank\" class=\"button button-blue center\">D\u00e9couvrez Churn Buster<\/a>\n<\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Final_Thoughts\"><\/span>R\u00e9flexions finales<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Quel que soit votre type d'activit\u00e9 en ligne, les d\u00e9fauts de paiement peuvent vous surprendre \u00e0 tout moment. N'oubliez jamais de rester calme et de g\u00e9rer la situation de mani\u00e8re sereine et professionnelle. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Et n'oubliez pas que la pr\u00e9vention est le meilleur des rem\u00e8des. Nous esp\u00e9rons que nos conseils vous aideront \u00e0 g\u00e9rer vos impay\u00e9s comme un chef !<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Avez-vous d\u00e9j\u00e0 \u00e9t\u00e9 confront\u00e9 \u00e0 un d\u00e9faut de paiement ? Comment l'avez-vous g\u00e9r\u00e9 ?<\/p>","protected":false},"excerpt":{"rendered":"<p>When you build a membership site, you\u2019re full of excitement to finally create passive income with an online business. However, there are times when problems may arise, like failed payments, that put a pause on your recurring income. This can be a stressful situation, but rest assured that there are some easy ways to handle [\u2026]<\/p>\n","protected":false},"author":20788,"featured_media":40050,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","_strive_post_notes":"","footnotes":""},"categories":[69,134,102,145],"tags":[1556],"class_list":["post-18280","post","type-post","status-publish","format-standard","has-post-thumbnail","category-advice","category-how-to-2","category-monetization","category-tools","tag-converter","entry"],"acf":{"plans":["scale"],"is_featured":false,"download_source":"none","mothership_slug":"","download_url":""},"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- 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