{"id":18280,"date":"2019-06-24T14:21:21","date_gmt":"2019-06-24T20:21:21","guid":{"rendered":"https:\/\/memberpress.com\/?p=18280"},"modified":"2026-02-24T12:59:33","modified_gmt":"2026-02-24T17:59:33","slug":"failed-payments-how-to-handle-them-in-your-membership-site","status":"publish","type":"post","link":"https:\/\/memberpress.com\/fr\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/","title":{"rendered":"Paiements \u00e9chou\u00e9s : Comment les g\u00e9rer dans votre site d'adh\u00e9sion"},"content":{"rendered":"<p>Lorsque vous cr\u00e9ez un site d'adh\u00e9sion, vous \u00eates enthousiaste \u00e0 l'id\u00e9e de cr\u00e9er enfin des revenus passifs gr\u00e2ce \u00e0 une activit\u00e9 en ligne. Cependant, il arrive que des probl\u00e8mes surviennent, tels que des \u00e9checs de paiement, qui mettent un frein \u00e0 vos revenus r\u00e9currents.<\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<label for=\"ez-toc-cssicon-toggle-item-6a7069cff0f36\" class=\"ez-toc-cssicon-toggle-label\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">CE QU'IL Y A \u00c0 L'INT\u00c9RIEUR<\/p>\n<span class=\"ez-toc-cssicon\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #000000;color:#000000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #000000;color:#000000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6a7069cff0f36\"  \/><nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/memberpress.com\/fr\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#How_Do_Failed_Payments_Happen\" >Comment se produisent les \u00e9checs de paiement ?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/memberpress.com\/fr\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#How_Do_Failed_Payments_Impact_My_Business\" >Quel est l'impact des \u00e9checs de paiement sur mon entreprise ?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/memberpress.com\/fr\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#How_Do_I_Handle_a_Failed_Payment\" >Comment traiter un d\u00e9faut de paiement ?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/memberpress.com\/fr\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Dont_panic\" >Pas de panique.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/memberpress.com\/fr\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Make_sure_everyone_is_informed\" >Veillez \u00e0 ce que tout le monde soit inform\u00e9.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/memberpress.com\/fr\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Offer_a_solution\" >Proposer une solution.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/memberpress.com\/fr\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Be_professional\" >Soyez professionnel.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/memberpress.com\/fr\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Learn_from_it\" >Tirez-en les le\u00e7ons.<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/memberpress.com\/fr\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#How_to_Avoid_Failed_Payments_in_the_First_Place\" >Comment \u00e9viter les \u00e9checs de paiement d\u00e8s le d\u00e9part ?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/memberpress.com\/fr\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#MemberPress_settings_for_failed_payments\" >Param\u00e8tres MemberPress pour les paiements \u00e9chou\u00e9s<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/memberpress.com\/fr\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Recovering_failed_payments_with_Stripe\" >R\u00e9cup\u00e9rer les paiements \u00e9chou\u00e9s avec Stripe<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/memberpress.com\/fr\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Recovering_failed_payments_with_PayPal\" >R\u00e9cup\u00e9rer les paiements \u00e9chou\u00e9s avec PayPal<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/memberpress.com\/fr\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Recovering_failed_payments_with_Authorizenet\" >R\u00e9cup\u00e9ration des paiements \u00e9chou\u00e9s avec Authorize.net<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/memberpress.com\/fr\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#The_Churn_Buster_Plugin\" >Le plugin Churn Buster<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/memberpress.com\/fr\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Final_Thoughts\" >R\u00e9flexions finales<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<p>Cette situation peut \u00eatre stressante, mais rassurez-vous, il existe des moyens simples de r\u00e9soudre ce probl\u00e8me ! <\/p>\n\n\n\n<p>Dans ce billet, nous aborderons les <strong>raisons pour lesquelles<\/strong> les paiements en ligne peuvent \u00e9chouer dans votre site d'adh\u00e9sion. <\/p>\n\n\n\n<p>Nous parlerons \u00e9galement de <strong>comment<\/strong> votre entreprise en ligne peut g\u00e9rer ces \u00e9checs de paiement de la mani\u00e8re la plus \u00e9l\u00e9gante possible, et nous allons voir quelques fa\u00e7ons de le faire. <strong>\u00e9viter <\/strong>l'\u00e9chec des paiements en premier lieu.<\/p>\n\n\n\n<p>C'est parti !<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_Do_Failed_Payments_Happen\"><\/span>Comment se produisent les \u00e9checs de paiement ?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438.jpg\"><img decoding=\"async\" width=\"725\" height=\"482\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438.jpg\" alt=\"Date d&#039;expiration de la carte de cr\u00e9dit\" class=\"wp-image-40078\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438.jpg 725w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438-300x199.jpg 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438-256x170.jpg 256w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438-700x465.jpg 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438-156x104.jpg 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438-600x400.jpg 600w\" sizes=\"(max-width: 725px) 100vw, 725px\" \/><\/a><\/figure>\n\n\n\n<p>L'avantage d'avoir une entreprise en ligne est que vous pouvez accepter des paiements de diff\u00e9rentes mani\u00e8res (cartes de cr\u00e9dit\/d\u00e9bit, Stripe, <a href=\"https:\/\/memberpress.com\/fr\/blog\/using-square-for-payments\/\" title=\"\">Carr\u00e9<\/a>PayPal, portefeuilles num\u00e9riques, etc.)<\/p>\n\n\n\n<p>Cependant, lorsqu'un paiement \u00e9choue, les propri\u00e9taires d'entreprise d\u00e9couvrent rapidement que ces options de paiement pratiques peuvent \u00eatre \u00e0 la fois une b\u00e9n\u00e9diction et une mal\u00e9diction. <\/p>\n\n\n\n<p>Les causes les plus courantes d'\u00e9chec des paiements sont les suivantes<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Une carte de d\u00e9bit\/cr\u00e9dit expir\u00e9e ou annul\u00e9e<\/li>\n\n\n\n<li>Manque de fonds sur la carte de cr\u00e9dit\/d\u00e9bit <\/li>\n\n\n\n<li>Informations erron\u00e9es sur le compte bancaire ou la carte<\/li>\n\n\n\n<li>Un bug dans votre passerelle de paiement<\/li>\n\n\n\n<li>Retenue sur le compte ou la carte du client en raison de la pr\u00e9vention de la fraude par la banque.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_Do_Failed_Payments_Impact_My_Business\"><\/span>Quel est l'impact des \u00e9checs de paiement sur mon entreprise ?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Que l'\u00e9chec d'un paiement soit de votre fait ou non, il peut avoir des cons\u00e9quences n\u00e9gatives sur votre activit\u00e9 d'affiliation. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Il se peut que vous ne puissiez pas acc\u00e9der \u00e0 vos fonds aussi rapidement que vous le souhaitez, ou que vous perdiez compl\u00e8tement ce revenu.<\/li>\n\n\n\n<li>Un membre dont le paiement n'a pas abouti ne voudra peut-\u00eatre pas s'emb\u00eater \u00e0 effectuer un nouveau paiement, c'est pourquoi vous pouvez <strong>perdre un client<\/strong>.<\/li>\n\n\n\n<li>Un client peut perdre confiance en votre entreprise si un paiement \u00e9choue, et il peut ne pas vouloir revenir. <\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312.jpg\"><img decoding=\"async\" width=\"724\" height=\"483\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312.jpg\" alt=\"un client m\u00e9content qui fait un pouce vers le bas\" class=\"wp-image-40080\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312.jpg 724w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312-300x200.jpg 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312-255x170.jpg 255w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312-700x467.jpg 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312-156x104.jpg 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312-600x400.jpg 600w\" sizes=\"(max-width: 724px) 100vw, 724px\" \/><\/a><\/figure>\n\n\n\n<p>La perte d'un client est lourde de cons\u00e9quences. Si votre site conna\u00eet un grand nombre d'\u00e9checs de paiement, les cons\u00e9quences peuvent \u00eatre catastrophiques. Il est donc important que vous sachiez ce qu'il faut faire en cas d'\u00e9chec de paiement.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_Do_I_Handle_a_Failed_Payment\"><\/span>Comment traiter un d\u00e9faut de paiement ?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Les \u00e9checs de paiement sont fr\u00e9quents. Cela fait partie du commerce en ligne. Lorsque cela vous arrive, assurez-vous d'\u00eatre bien arm\u00e9 pour faire face \u00e0 la situation.<\/p>\n\n\n\n<p>Voici quelques conseils utiles.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Dont_panic\"><\/span>Pas de panique.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>La premi\u00e8re chose \u00e0 faire en cas d'\u00e9chec de paiement est de se rappeler de rester calme. <\/p>\n\n\n\n<p>Comme nous l'avons dit, les \u00e9checs de paiement sont le lot des meilleurs d'entre nous. Plus vous serez calme, plus vous aurez de chances de ne pas offenser votre client en r\u00e9agissant de mani\u00e8re excessive. Il est normal d'\u00eatre inquiet, mais assurez-vous d'\u00eatre d\u00e9tendu afin de pouvoir g\u00e9rer la situation correctement.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173.jpg\"><img decoding=\"async\" width=\"736\" height=\"474\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173.jpg\" alt=\"femme en \u00e9tat de panique, entour\u00e9e d&#039;images floues\" class=\"wp-image-40081\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173.jpg 736w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173-300x193.jpg 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173-264x170.jpg 264w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173-700x451.jpg 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173-156x100.jpg 156w\" sizes=\"(max-width: 736px) 100vw, 736px\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Make_sure_everyone_is_informed\"><\/span>Veillez \u00e0 ce que tout le monde soit inform\u00e9.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Ce point est tr\u00e8s important ! Lorsqu'un paiement \u00e9choue, ne supposez pas que votre client en est conscient.<\/p>\n\n\n\n<p>Commencez donc par contacter votre client pour l'informer du probl\u00e8me. C'est non seulement un bon service \u00e0 la client\u00e8le, mais cela montre aussi \u00e0 votre client que vous \u00eates conscient de son existence et qu'il est important pour vous.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Offer_a_solution\"><\/span>Proposer une solution.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Une fois que vous avez signal\u00e9 le probl\u00e8me \u00e0 votre client, vous devez lui proposer une solution pour le r\u00e9soudre. <\/p>\n\n\n\n<p>Si le probl\u00e8me est de votre c\u00f4t\u00e9, faites-lui savoir que vous avez r\u00e9solu le probl\u00e8me. S'il s'agit d'un probl\u00e8me de leur c\u00f4t\u00e9, fournissez-leur des instructions faciles \u00e0 comprendre sur la mani\u00e8re de r\u00e9soudre le probl\u00e8me.<\/p>\n\n\n\n<p>Plus vos instructions sont simples et claires, plus vous avez de chances que votre client les suive.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Be_professional\"><\/span>Soyez professionnel.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Un d\u00e9faut de paiement peut \u00eatre embarrassant pour vous comme pour votre client. Mais il est important de rester professionnel - pour le bien du client et pour le v\u00f4tre. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076.jpg\"><img decoding=\"async\" width=\"724\" height=\"483\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076.jpg\" alt=\"homme d&#039;affaires calme et pos\u00e9, assis \u00e0 son bureau\" class=\"wp-image-40082\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076.jpg 724w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076-300x200.jpg 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076-255x170.jpg 255w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076-700x467.jpg 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076-156x104.jpg 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076-600x400.jpg 600w\" sizes=\"(max-width: 724px) 100vw, 724px\" \/><\/a><\/figure>\n\n\n\n<p>Ne prenez jamais \u00e0 c\u0153ur l'\u00e9chec d'un paiement ou l'absence de r\u00e9ponse de votre client. Tout ce que vous pouvez faire, c'est communiquer le probl\u00e8me, proposer une solution et attendre. Vous ne pouvez pas forcer un membre \u00e0 revenir sur votre site d'adh\u00e9sion, et vous ne le souhaiteriez pas de toute fa\u00e7on !<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Learn_from_it\"><\/span>Tirez-en les le\u00e7ons.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Enfin, profitez de l'occasion pour tirer les le\u00e7ons de cette m\u00e9saventure. Qu'il s'agisse d'un probl\u00e8me de votre c\u00f4t\u00e9 ou non, vous pouvez toujours utiliser la situation comme une exp\u00e9rience d'apprentissage pour faire mieux \u00e0 l'avenir !<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_Avoid_Failed_Payments_in_the_First_Place\"><\/span>Comment \u00e9viter les \u00e9checs de paiement d\u00e8s le d\u00e9part ?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951.jpg\"><img decoding=\"async\" width=\"705\" height=\"496\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951.jpg\" alt=\"Pr\u00e9par\u00e9s et non pr\u00e9par\u00e9s \u00e9crits au tableau\" class=\"wp-image-40083\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951.jpg 705w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951-300x211.jpg 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951-242x170.jpg 242w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951-700x492.jpg 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951-156x110.jpg 156w\" sizes=\"(max-width: 705px) 100vw, 705px\" \/><\/a><\/figure>\n\n\n\n<p>Vous connaissez le dicton : <em>La pr\u00e9vention est le meilleur rem\u00e8de<\/em>. Il en va de m\u00eame pour les d\u00e9fauts de paiement.<\/p>\n\n\n\n<p>Heureusement, il y a un certain nombre de choses que vous pouvez faire pour \u00e9viter le probl\u00e8me de l'impay\u00e9 avant qu'il ne se produise.<\/p>\n\n\n\n<p>MemberPress dispose de fonctions int\u00e9gr\u00e9es pour la r\u00e9cup\u00e9ration des paiements \u00e9chou\u00e9s qui fonctionnent avec votre passerelle de paiement.<\/p>\n\n\n\n<p>Nous verrons ci-dessous les param\u00e8tres g\u00e9n\u00e9raux de MemberPress pour les paiements \u00e9chou\u00e9s, et nous parlerons de quelques solutions sp\u00e9cifiques \u00e0 la passerelle. Enfin, nous vous parlerons d'un plugin g\u00e9nial qui continue \u00e0 travailler pour capturer les paiements perdus longtemps apr\u00e8s que la passerelle ait abandonn\u00e9.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"MemberPress_settings_for_failed_payments\"><\/span>Param\u00e8tres MemberPress pour les paiements \u00e9chou\u00e9s<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>MemberPress dispose d'un param\u00e8tre pratique pour r\u00e9cup\u00e9rer vos paiements \u00e9chou\u00e9s. Pour le trouver, rendez-vous dans le tableau de bord WordPress &gt; MemberPress &gt; Param\u00e8tres &gt; onglet E-mails.<\/p>\n\n\n\n<p>Dans la liste des e-mails automatis\u00e9s, vous verrez une option intitul\u00e9e \u201c Envoyer un avis de transaction \u00e9chou\u00e9e \u201d. Il vous suffit de cocher la case <a href=\"https:\/\/memberpress.com\/go\/box\/\" title=\"Lien d&#039;affiliation de la bo\u00eete\" class=\"pretty-link-keyword\"rel=\"nofollow \" target=\"_blank\">bo\u00eete<\/a> pour activer le r\u00e9glage.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans.jpg\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-1024x576.jpg\" alt=\"MemberPress \"recover failed transaction\" email settings\" class=\"wp-image-40040\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-1024x576.jpg 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-300x169.jpg 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-768x432.jpg 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-302x170.jpg 302w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-840x472.jpg 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-1216x684.jpg 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-700x394.jpg 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-156x88.jpg 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-1080x607.jpg 1080w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans.jpg 1480w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p>Une fois activ\u00e9e, cette fonction enverra un courrier \u00e9lectronique \u00e0 tout client dont le paiement \u00e9choue. <\/p>\n\n\n\n<p>Un message par d\u00e9faut est propos\u00e9, mais vous pouvez le modifier \u00e0 votre guise. Par exemple, vous pouvez inclure un lien vers la page du compte du membre afin qu'il puisse rapidement et facilement mettre \u00e0 jour ses informations de paiement.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Recovering_failed_payments_with_Stripe\"><\/span>R\u00e9cup\u00e9rer les paiements \u00e9chou\u00e9s avec Stripe <span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Si vous utilisez la passerelle de paiement Stripe, vous pouvez cr\u00e9er un fichier <strong>calendrier des tentatives personnalis\u00e9<\/strong>. <\/p>\n\n\n\n<p>Pour b\u00e9n\u00e9ficier de cette fonctionnalit\u00e9, rendez-vous dans le tableau de bord Stripe &gt; Param\u00e8tres &gt; Facturation &gt; Abonnements et e-mails &gt; G\u00e9rer les paiements \u00e9chou\u00e9s, puis configurez-la de mani\u00e8re \u00e0 ce que la carte d'un membre soit \u00e0 nouveau d\u00e9bit\u00e9e apr\u00e8s un d\u00e9lai de X.<\/p>\n\n\n\n<p>Vous pouvez \u00e9galement utiliser <a href=\"https:\/\/stripe.com\/docs\/invoicing\/automatic-collection\" target=\"_blank\" rel=\"noopener nofollow\">Stripe Smart Retries<\/a>. Cette fonction super cool d\u00e9termine une heure optimis\u00e9e, puis tente de d\u00e9biter \u00e0 nouveau la carte d'un client \u00e0 cette heure-l\u00e0.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Recovering_failed_payments_with_PayPal\"><\/span>R\u00e9cup\u00e9rer les paiements \u00e9chou\u00e9s avec PayPal<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Il n'y a rien \u00e0 configurer ou \u00e0 personnaliser avec le recouvrement de paiement sp\u00e9cifique \u00e0 PayPal.<\/p>\n\n\n\n<p>Apr\u00e8s un \u00e9chec de paiement, PayPal effectuera trois tentatives sur une p\u00e9riode de 15 jours (chaque tentative \u00e9tant espac\u00e9e de cinq jours). Si toutes les tentatives \u00e9chouent au bout de 15 jours, l'abonnement est automatiquement annul\u00e9.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Recovering_failed_payments_with_Authorizenet\"><\/span>R\u00e9cup\u00e9ration des paiements \u00e9chou\u00e9s avec Authorize.net<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>En ce qui concerne le recouvrement des paiements, la passerelle de paiement Authorize.net est \u00e9galement assez simple (mais n\u00e9anmoins pratique !).<\/p>\n\n\n\n<p>Si vous activez la fonctionnalit\u00e9 de nouvelle tentative automatique, l'abonnement d'un membre restera dans un \u00e9tat \u201c en attente \u201d jusqu'\u00e0 ce que la carte soit mise \u00e0 jour.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"The_Churn_Buster_Plugin\"><\/span>Le plugin Churn Buster<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc.png\"><img decoding=\"async\" width=\"740\" height=\"542\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc.png\" alt=\"Calculateur d&#039;impact sur la r\u00e9tention\" class=\"wp-image-14605\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc.png 740w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc-300x220.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc-232x170.png 232w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc-700x513.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc-156x114.png 156w\" sizes=\"(max-width: 740px) 100vw, 740px\" \/><\/a><\/figure>\n\n\n\n<p>La beaut\u00e9 de la <a href=\"https:\/\/memberpress.com\/go\/churnbuster\/main\/\" target=\"_blank\" rel=\"noopener nofollow sponsored\">Churn Buster<\/a> est dans son <strong>capacit\u00e9s de pr\u00e9vention<\/strong>. Le plugin rappelle aux membres de mettre \u00e0 jour les cartes de cr\u00e9dit arrivant \u00e0 expiration et les aide m\u00eame \u00e0 r\u00e9soudre les probl\u00e8mes d'insuffisance de fonds.<\/p>\n\n\n\n<p>Et bien s\u00fbr, longtemps apr\u00e8s que votre passerelle de paiement ait rendu l'\u00e2me, <a href=\"https:\/\/memberpress.com\/go\/churnbuster\/main\/\" title=\"Lien d&#039;affiliation de Churnbuster\" class=\"pretty-link-keyword\"rel=\"nofollow \" target=\"_blank\">Churn Buster<\/a> est toujours en train de travailler dur pour r\u00e9cup\u00e9rer vos paiements en cas d'\u00e9chec. Il dispose m\u00eame de fonctions qui permettent d'am\u00e9liorer le calendrier strat\u00e9gique et la fr\u00e9quence des tentatives de r\u00e9cup\u00e9ration des cartes, ce qui se traduit par un plus grand succ\u00e8s. <\/p>\n\n\n\n<p>Le calendrier optimis\u00e9 des tentatives de Churn Buster est tr\u00e8s efficace pour aider \u00e0 r\u00e9cup\u00e9rer les paiements \u00e9chou\u00e9s caus\u00e9s par des facteurs tels que les limites de d\u00e9penses quotidiennes, les retenues temporaires et les d\u00e9lais de traitement.<\/p>\n\n\n\n<p>Le plus int\u00e9ressant ? Churn Buster offre aux nouveaux clients un essai gratuit de 14 jours.<\/p>\n\n\n\n<div class=\"block-mp-button-wrap\">\n\t<a id=\"button-block_3e12cfb15fd14162497de61288b50366\" href=\"https:\/\/memberpress.com\/go\/churnbuster\/main\/\" rel=\"nofollow sponsored\" target=\"_blank\" class=\"button button-blue center\">D\u00e9couvrez Churn Buster<\/a>\n<\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Final_Thoughts\"><\/span>R\u00e9flexions finales<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Quel que soit votre type d'activit\u00e9 en ligne, les d\u00e9fauts de paiement peuvent vous surprendre \u00e0 tout moment. N'oubliez jamais de rester calme et de g\u00e9rer la situation de mani\u00e8re sereine et professionnelle. <\/p>\n\n\n\n<p>Et n'oubliez pas que la pr\u00e9vention est le meilleur des rem\u00e8des. Nous esp\u00e9rons que nos conseils vous aideront \u00e0 g\u00e9rer vos impay\u00e9s comme un chef !<\/p>\n\n\n\n<p>Avez-vous d\u00e9j\u00e0 \u00e9t\u00e9 confront\u00e9 \u00e0 un d\u00e9faut de paiement ? Comment l'avez-vous g\u00e9r\u00e9 ?<\/p>","protected":false},"excerpt":{"rendered":"<p>When you build a membership site, you\u2019re full of excitement to finally create passive income with an online business. However, there are times when problems may arise, like failed payments, that put a pause on your recurring income. This can be a stressful situation, but rest assured that there are some easy ways to handle [\u2026]<\/p>\n","protected":false},"author":20788,"featured_media":40050,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","_strive_post_notes":"","footnotes":""},"categories":[69,134,102,145],"tags":[1556],"class_list":{"0":"post-18280","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-advice","8":"category-how-to-2","9":"category-monetization","10":"category-tools","11":"tag-converter","12":"entry"},"acf":{"plans":["scale"],"is_featured":false,"download_source":"none","mothership_slug":"","download_url":""},"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- 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