{"id":1947,"date":"2013-10-29T19:53:54","date_gmt":"2013-10-29T19:53:54","guid":{"rendered":"https:\/\/memberpress.com\/?p=1947"},"modified":"2021-06-03T09:25:20","modified_gmt":"2021-06-03T15:25:20","slug":"membership-self-service-is-the-best-service","status":"publish","type":"post","link":"https:\/\/memberpress.com\/fr\/blog\/membership-self-service-is-the-best-service\/","title":{"rendered":"Le libre-service pour les membres est le meilleur service - le tableau de bord des membres de MemberPress"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Comment vos membres peuvent-ils consulter l'historique de leurs paiements ou leurs abonnements en cours ?<\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_88 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<label for=\"ez-toc-cssicon-toggle-item-6acef4b053425\" class=\"ez-toc-cssicon-toggle-label\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">CE QU'IL Y A \u00c0 L'INT\u00c9RIEUR<\/p>\n<span class=\"ez-toc-cssicon\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #000000;color:#000000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #000000;color:#000000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6acef4b053425\"  \/><nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/memberpress.com\/fr\/blog\/membership-self-service-is-the-best-service\/#Keep_your_users_on_the_front_end\" >Gardez vos utilisateurs sur le devant de la sc\u00e8ne<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/memberpress.com\/fr\/blog\/membership-self-service-is-the-best-service\/#Automated_self-service_processes\" >Processus automatis\u00e9s en libre-service<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/memberpress.com\/fr\/blog\/membership-self-service-is-the-best-service\/#Wrap_up\" >R\u00e9capitulation<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<p class=\"wp-block-paragraph\">Comment modifier les informations relatives \u00e0 leur compte, changer leur mot de passe, mettre \u00e0 jour leur carte de cr\u00e9dit ou annuler leur abonnement ?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Si vous r\u00e9pondez : \u201c Ils nous envoient un e-mail et nous mettons \u00e0 jour leurs informations manuellement \u201d, alors vous \u00eates <em>d\u00e9finitivement<\/em> l'utilisation d'un mauvais plugin WordPress pour votre site d'adh\u00e9sion. Parce que toutes ces fonctionnalit\u00e9s devraient \u00eatre disponibles pour l'utilisateur de mani\u00e8re \u00e0 ce qu'il puisse les utiliser. <em>tu n'as pas \u00e0 t'en occuper.<\/em><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Contrairement \u00e0 de nombreux autres plugins de gestion d'adh\u00e9sions, nous proposons le \u00ab MemberPress Member Dashboard \u00bb, une page compl\u00e8te de gestion de compte en libre-service destin\u00e9e \u00e0 chacun de vos membres.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2013\/10\/memberpress-account-page.png\"><img decoding=\"async\" width=\"649\" height=\"360\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2013\/10\/memberpress-account-page.png\" alt=\"memberpress tableau de bord des membres\" class=\"wp-image-26962\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2013\/10\/memberpress-account-page.png 649w, https:\/\/memberpress.com\/wp-content\/uploads\/2013\/10\/memberpress-account-page-300x166.png 300w\" sizes=\"(max-width: 649px) 100vw, 649px\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Keep_your_users_on_the_front_end\"><\/span>Gardez vos utilisateurs sur le devant de la sc\u00e8ne<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La plupart des autres plugins d'adh\u00e9sion WordPress (s'ils disposent m\u00eame d'une fonction de gestion de compte en libre-service) obligent les membres \u00e0 g\u00e9rer leurs informations en se connectant \u00e0 l'arri\u00e8re-plan de WordPress.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le fait que vos utilisateurs acc\u00e8dent \u00e0 l'interface d'administration de WordPress pose probl\u00e8me pour plusieurs raisons. L'une des plus importantes est qu'il est difficile de modifier l'apparence et l'ergonomie de l'interface d'administration de WordPress afin d'assurer la coh\u00e9rence de l'image de marque.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">C'est pourquoi MemberPress a adopt\u00e9 une approche diff\u00e9rente de celle de nombreux autres plugins d'adh\u00e9sion WordPress : notre page de compte en libre-service pour les membres se trouve au premier plan. En fait, toutes les pages (compte, connexion, remerciement, pages non autoris\u00e9es, etc.) cr\u00e9\u00e9es par MemberPress se trouvent sur la page d'accueil.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cela signifie que ces pages utilisent votre th\u00e8me et vos graphiques - les pages ressemblent au reste de votre site. En fait, MemberPress va plus loin que les autres plugins en vous permettant de bloquer l'acc\u00e8s des membres connect\u00e9s au back-end de WordPress.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Automated_self-service_processes\"><\/span>Processus automatis\u00e9s en libre-service<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Il est essentiel que votre site d'adh\u00e9sion dispose d'une page de gestion de compte en libre-service <em>et<\/em> des processus automatis\u00e9s que les membres utilisent pour g\u00e9rer eux-m\u00eames leurs comptes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ces processus automatis\u00e9s sont rarement \u00e9voqu\u00e9s par les autres plugins d'adh\u00e9sion WordPress pour une raison simple : <strong><em>De nombreux autres plugins WordPress d\u00e9di\u00e9s \u00e0 l'adh\u00e9sion ne les proposent pas.<\/em><\/strong>. Mais ces types d'interactions automatis\u00e9es avec l'utilisateur peuvent faire ou d\u00e9faire votre site d'adh\u00e9sion.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Par exemple, avec MemberPress Reminders, vous pouvez <a href=\"https:\/\/memberpress.com\/fr\/docs\/creating-reminders\/\" target=\"_blank\" rel=\"noreferrer noopener\">mettre en place des rappels par courrier \u00e9lectronique<\/a> de sortir : <\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Avant et apr\u00e8s l'expiration d'un abonnement<\/li><li>Avant et apr\u00e8s le renouvellement de l'abonnement<\/li><li>Avant et apr\u00e8s l'expiration d'une carte de cr\u00e9dit<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2013\/10\/MP-add-new-reminder.png\"><img decoding=\"async\" width=\"863\" height=\"411\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2013\/10\/MP-add-new-reminder.png\" alt=\"ajouter un nouveau rappel \u00e0 MemberPress\" class=\"wp-image-26963\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2013\/10\/MP-add-new-reminder.png 863w, https:\/\/memberpress.com\/wp-content\/uploads\/2013\/10\/MP-add-new-reminder-300x143.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2013\/10\/MP-add-new-reminder-768x366.png 768w\" sizes=\"(max-width: 863px) 100vw, 863px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Et l'utilisateur qui re\u00e7oit l'un de ces courriels automatis\u00e9s dispose d'un endroit o\u00f9 il peut r\u00e9gler le probl\u00e8me directement \u00e0 partir de votre site web.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Parmi les autres processus automatis\u00e9s de gestion des abonnements MemberPress, on trouve les surclassements d'abonnement (y compris les calculs au prorata), les d\u00e9classements, les r\u00e9siliations et les mots de passe perdus \u2014 autant de processus essentiels au succ\u00e8s de votre site.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Wrap_up\"><\/span>R\u00e9capitulation<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">En mati\u00e8re de processus automatis\u00e9s, le tableau de bord des membres MemberPress place MemberPress largement en t\u00eate par rapport \u00e0 la plupart des autres plugins WordPress d\u00e9di\u00e9s aux abonnements. Et nous ne cessons de d\u00e9velopper de nouvelles fonctionnalit\u00e9s exceptionnelles pour vous aider \u00e0 faire passer l\u2019automatisation de vos abonnements \u00e0 un niveau sup\u00e9rieur. Alors restez \u00e0 l\u2019\u00e9coute et d\u00e9couvrez comment vous pouvez <a href=\"https:\/\/memberpress.com\/fr\/plans\/pricing\/\">D\u00e9marrer avec MemberPress<\/a> aujourd'hui !<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Si vous avez aim\u00e9 cet article, n'oubliez pas de nous suivre sur <a href=\"https:\/\/www.facebook.com\/memberpress\/\" rel=\"noreferrer noopener\" target=\"_blank\">Facebook<\/a>, <a href=\"https:\/\/twitter.com\/memberpress\" rel=\"noreferrer noopener\" target=\"_blank\">Twitter<\/a>, <a href=\"https:\/\/www.instagram.com\/memberpress\/\" rel=\"noreferrer noopener\" target=\"_blank\">Instagram<\/a>et <a href=\"https:\/\/www.linkedin.com\/showcase\/memberpress\/\" rel=\"noreferrer noopener\" target=\"_blank\">LinkedIn<\/a>! Et n'oubliez pas de vous abonner dans la case ci-dessous.<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>How do your members view their payment histories or current subscriptions? How do they edit their account information, change passwords, update their credit cards, or cancel their subscriptions? If your answer is, &#8220;They email us and we manually update their information,&#8221; then you&#8217;re definitely using the wrong WordPress membership plugin for your membership site. Because [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":26961,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"content-sidebar","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","_strive_post_notes":"","footnotes":""},"categories":[35],"tags":[60,59,26,53,25],"class_list":["post-1947","post","type-post","status-publish","format-standard","has-post-thumbnail","category-features","tag-account-management","tag-automation","tag-membership","tag-self-service","tag-wordpress","entry"],"acf":{"plans":["scale"],"is_featured":false,"download_source":"none","mothership_slug":"","download_url":""},"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- 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