Launching a Membership site was one of the greatest things my wife and I have decided to do. There are just a few things that I wish I\u2019d planned for when we started our first membership site \u2014 we were excited but didn\u2019t quite know what we were jumping into.<\/p>\n
Voici quelques \u00e9l\u00e9ments qu'il aurait \u00e9t\u00e9 bon de conna\u00eetre lorsque nous avons commenc\u00e9 :<\/p>\n
When things don\u2019t work for your paying members they\u2019ll want answers\u2013and they\u2019ll want them fast\u2013not tomorrow or the day after. Once we launched I really didn\u2019t realize that I\u2019d be putting out small fires a few hours each and every day. \u00a0It goes like this: password reset email doesn\u2019t come through? You better be ready to reset manually. Billing issue? Get a refund or cancellation out asap and figure out whats going on for them (happens A-LOT when people get confused). Your customer never heard of PayPal before? be ready to explain. There are hundreds of reasons your members may want to contact you\u2026and you need to be ready to dish out some good old fashioned customer service. I personally try to reply within 10 minutes of some feedback. If it takes longer then that I always apologize.<\/p>\n
I wish I\u2019d known that there was always going to be customers who have issues but I\u2019ll tell you that you\u2019ll save yourself some headaches if you just pick your membership plugin very carefully\u2013with everything you\u2019ll have to deal with already, you will simply not have the time to deal with poorly written or unmanaged software and plugins. Straight up.<\/p>\n
When planning a membership site it\u2019s easy to run the numbers and get pretty excited about how much money you\u2019ll be making. But it\u2019s important to realize how many expenses you\u2019re going to have in addition to your revenue.<\/p>\n
From hosting and payment gateway fees to auto-responders and affiliates, I just didn\u2019t realize how many expenses I\u2019d have each month. And it seems like at each and every step of the way I encounter more monthly fees for products and services that I need to help me run and expand my business.<\/p>\n
If our website crashes right now I can pick up the phone and call someone. Down the whole chain\u2013from our hosting service to our main web tech guru, these folks will pick up the phone, talk to me and make stuff happen. It\u2019s beyond critical that you have a \u201cteam\u201d in place from day one. \u00a0We didn\u2019t get our team together until the end of our first year and it was really tough going. Lesson learned.<\/p>\n
Of course this isn\u2019t everything I wish I\u2019d known but just the most important stuff. It\u2019s important to realize that a membership site is less of a destination and more of a journey. Despite the bumps along the way, having a membership site has helped us make so many new friends, do what we love and live on our own terms.<\/p>","protected":false},"excerpt":{"rendered":"
Launching a Membership site was one of the greatest things my wife and I have decided to do. There are just a few things that I wish I\u2019d planned for when we started our first membership site \u2014 we were excited but didn\u2019t quite know what we were jumping into. Here are some things that [\u2026]<\/p>\n","protected":false},"author":263,"featured_media":15777,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","_strive_post_notes":"","footnotes":""},"categories":[69],"tags":[73,70,72],"class_list":["post-2021","post","type-post","status-publish","format-standard","has-post-thumbnail","category-advice","tag-customers","tag-membership-site","tag-support","entry"],"acf":{"plans":["scale"],"is_featured":false,"download_source":"none","mothership_slug":"","download_url":""},"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t