{"id":24252,"date":"2021-02-15T07:36:00","date_gmt":"2021-02-15T14:36:00","guid":{"rendered":"https:\/\/memberpress.com\/?p=24252"},"modified":"2024-11-25T18:35:00","modified_gmt":"2024-11-25T23:35:00","slug":"chargeback-and-dispute-resolution","status":"publish","type":"post","link":"https:\/\/memberpress.com\/fr\/blog\/chargeback-and-dispute-resolution\/","title":{"rendered":"La meilleure fa\u00e7on de g\u00e9rer la r\u00e9trofacturation et la r\u00e9solution des litiges"},"content":{"rendered":"<p class=\"wp-block-paragraph\">En tant qu'entreprise, vous souhaitez que vos clients soient satisfaits. C'est pourquoi la perspective d'une r\u00e9trofacturation ou d'une r\u00e9solution de litige peut \u00eatre particuli\u00e8rement d\u00e9courageante. Si vous venez de recevoir votre premi\u00e8re r\u00e9clamation, vous ne savez peut-\u00eatre pas quoi faire.<\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<label for=\"ez-toc-cssicon-toggle-item-6ab8d58559fc9\" class=\"ez-toc-cssicon-toggle-label\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">CE QU'IL Y A \u00c0 L'INT\u00c9RIEUR<\/p>\n<span class=\"ez-toc-cssicon\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #000000;color:#000000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #000000;color:#000000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6ab8d58559fc9\"  \/><nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/memberpress.com\/fr\/blog\/chargeback-and-dispute-resolution\/#Understanding_Membership_Chargebacks_and_Why_They_Occur\" >Comprendre les r\u00e9trocessions d'adh\u00e9sion et leur raison d'\u00eatre<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/memberpress.com\/fr\/blog\/chargeback-and-dispute-resolution\/#How_You_Should_Handle_Chargeback_and_Dispute_Resolution_4_Key_Steps\" >Comment g\u00e9rer la r\u00e9trofacturation et la r\u00e9solution des litiges (4 \u00e9tapes cl\u00e9s)<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/memberpress.com\/fr\/blog\/chargeback-and-dispute-resolution\/#Step_1_Do_Your_Research\" >\u00c9tape 1 Effectuez vos recherches&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/memberpress.com\/fr\/blog\/chargeback-and-dispute-resolution\/#Step_2_Contact_the_Customer\" >\u00c9tape 2 Contacter le client<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/memberpress.com\/fr\/blog\/chargeback-and-dispute-resolution\/#Step_3_Respond_to_the_Dispute\" >\u00c9tape 3 R\u00e9pondre au litige<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/memberpress.com\/fr\/blog\/chargeback-and-dispute-resolution\/#Step_4_Be_Patient_and_Accept_the_Outcome_of_the_Dispute\" >\u00c9tape 4 \u00catre patient et accepter l'issue du litige<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/memberpress.com\/fr\/blog\/chargeback-and-dispute-resolution\/#Conclusion\" >Conclusion&nbsp;<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<p class=\"wp-block-paragraph\">Les litiges de paiement ne sont pas une exp\u00e9rience agr\u00e9able pour tout propri\u00e9taire d'entreprise. Heureusement, il existe des moyens de g\u00e9rer ces d\u00e9saccords et de les r\u00e9soudre le plus rapidement possible, tout en conservant vos clients.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dans cet article, nous allons voir ce que sont les rejets de paiement et pourquoi ils se produisent. Nous vous pr\u00e9senterons ensuite un plan en quatre \u00e9tapes pour r\u00e9soudre les litiges li\u00e9s aux paiements, afin que vous puissiez passer \u00e0 des sujets plus positifs. C'est parti !<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Understanding_Membership_Chargebacks_and_Why_They_Occur\"><\/span>Comprendre les r\u00e9trocessions d'adh\u00e9sion et leur raison d'\u00eatre<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Une r\u00e9trofacturation ou un litige de paiement se produit lorsqu'un client contacte sa banque et demande le remboursement d'une transaction effectu\u00e9e avec sa carte. <a href=\"https:\/\/memberpress.com\/fr\/docs\/choosing-your-gateways\/\" target=\"_blank\" rel=\"noreferrer noopener\">Votre passerelle de paiement<\/a> ou le commer\u00e7ant vous informera du probl\u00e8me. Si vous estimez que la r\u00e9trofacturation n'est pas valable, vous disposez d'un d\u00e9lai pour la r\u00e9futer.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si le client obtient gain de cause, la valeur de la transaction sera d\u00e9duite de votre compte et lui sera restitu\u00e9e. Vous devrez peut-\u00eatre \u00e9galement payer des frais \u00e0 votre commer\u00e7ant ou \u00e0 votre passerelle de paiement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Il existe de nombreuses raisons pour lesquelles un client peut introduire une contestation de paiement. Il a le <a href=\"https:\/\/www.ftc.gov\/enforcement\/statutes\/fair-credit-billing-act\" target=\"_blank\" rel=\"noreferrer noopener\">droit l\u00e9gal<\/a> pour demander un remboursement lorsque le produit ou le service ne correspond pas \u00e0 la description, ou en cas de fraude. Par exemple, une personne pourrait pirater le compte PayPal d\u2019un client et acheter un produit sans le consentement du titulaire du compte.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ce sont des raisons l\u00e9gitimes de demander une r\u00e9trofacturation. Toutefois, dans cet article, nous nous concentrerons sur leur utilisation abusive. M\u00eame si vous offrez une <a href=\"https:\/\/memberpress.com\/fr\/how-to-handle-refunds-in-your-membership-site\/\" target=\"_blank\" rel=\"noreferrer noopener\">politique de remboursement<\/a>Certains clients peu scrupuleux peuvent introduire une contestation de paiement s'ils ne sont pas satisfaits de votre produit ou de votre service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">D'autres clients peuvent avoir recours \u00e0 des mensonges au sujet d'une fraude de paiement. Vous pouvez m\u00eame rencontrer des clients occasionnels qui re\u00e7oivent les produits ou les services promis mais qui ne veulent pas payer.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les r\u00e9trocessions ill\u00e9gitimes, parfois appel\u00e9es \"fraude amicale\", sont en augmentation. Selon un rapport de <a href=\"https:\/\/risk.lexisnexis.com\/insights-resources\/research\/2019-true-cost-of-fraud-study-e-commerce-retail-edition\" target=\"_blank\" rel=\"noreferrer noopener\">sp\u00e9cialistes de la recherche juridique chez LexisNexis<\/a>Selon le rapport de la Commission europ\u00e9enne, le nombre moyen de tentatives frauduleuses de contestation de paiement par mois a augment\u00e9 de 128 % depuis 2018. Le m\u00eame rapport a r\u00e9v\u00e9l\u00e9 que jusqu'\u00e0 43 % des pertes dues \u00e0 la fraude peuvent \u00eatre attribu\u00e9es \u00e0 la fraude amicale.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le simple fait d'\u00eatre m\u00e9content de son exp\u00e9rience client ne donne pas \u00e0 quelqu'un le droit l\u00e9gal d'initier une demande de remboursement par carte Mastercard ou par carte de cr\u00e9dit. <a href=\"https:\/\/payabl.com\/news\/mastercard-and-visa-chargeback-rules-and-processes\" target=\"_blank\" rel=\"noreferrer noopener\" title=\"\">Refus de paiement de Visa<\/a> aupr\u00e8s de sa banque. Si vous soup\u00e7onnez un client de faire une r\u00e9clamation ill\u00e9gitime, vous avez le droit de la contester.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_You_Should_Handle_Chargeback_and_Dispute_Resolution_4_Key_Steps\"><\/span>Comment g\u00e9rer la r\u00e9trofacturation et la r\u00e9solution des litiges (4 \u00e9tapes cl\u00e9s)<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Malheureusement, les r\u00e9trocessions font partie de la gestion d'une entreprise prosp\u00e8re. C'est pourquoi nous vous pr\u00e9sentons notre plan en quatre \u00e9tapes pour r\u00e9soudre les litiges de paiement de la mani\u00e8re la plus indolore possible.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_1_Do_Your_Research\"><\/span>\u00c9tape 1 : Effectuer des recherches&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">La premi\u00e8re \u00e9tape consiste \u00e0 rassembler autant d'informations que possible sur la transaction contest\u00e9e. En particulier, vous devez rechercher des preuves que le client a re\u00e7u son produit ou a acc\u00e9d\u00e9 au service achet\u00e9.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour les produits physiques, il peut s'agir de v\u00e9rifier l'identifiant de suivi de la livraison. Pour les produits et services virtuels, cette \u00e9tape peut \u00eatre plus complexe.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous utilisez un logiciel de suivi ou d'analyse, vous pouvez rechercher des preuves d'engagement. Il peut s'agir de la preuve que le client a visit\u00e9 votre site web, qu'il s'est connect\u00e9 \u00e0 son compte ou qu'il a ouvert les courriels envoy\u00e9s \u00e0 son adresse. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous pouvez prouver que le client a ouvert son <em>activation du compte <\/em>Il s'agit d'une preuve pr\u00e9cieuse qu'ils ont re\u00e7u l'acc\u00e8s \u00e0 votre site comme promis.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vous pouvez \u00e9galement v\u00e9rifier tout logiciel que vous utilisez pour cr\u00e9er ou livrer vos produits num\u00e9riques. En voici un exemple, <a href=\"https:\/\/memberpress.com\/fr\/\" target=\"_blank\" rel=\"noreferrer noopener\" title=\"https:\/\/memberpress.com\/\">MemberPress<\/a> enregistre automatiquement chaque transaction d'adh\u00e9sion :<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"2698\" height=\"1284\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2020\/11\/memberpress-membership-transactions.png\" alt=\"L&#039;\u00e9cran des transactions du tableau de bord MemberPress.\" class=\"wp-image-24253\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2020\/11\/memberpress-membership-transactions.png 2698w, https:\/\/memberpress.com\/wp-content\/uploads\/2020\/11\/memberpress-membership-transactions-300x143.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2020\/11\/memberpress-membership-transactions-1024x487.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2020\/11\/memberpress-membership-transactions-768x365.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2020\/11\/memberpress-membership-transactions-1536x731.png 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2020\/11\/memberpress-membership-transactions-2048x975.png 2048w\" sizes=\"(max-width: 2698px) 100vw, 2698px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Vous pouvez consulter des informations d\u00e9taill\u00e9es sur chaque transaction en naviguant vers <em>MemberPress &gt; Transactions<\/em>. Il s'agit de l'identifiant de la transaction, de la date et de l'heure, ainsi que de l'utilisateur ou des utilisateurs concern\u00e9s.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_2_Contact_the_Customer\"><\/span>\u00c9tape 2 : Contacter le client<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Vos recherches peuvent indiquer que le client est victime d'une fraude. Dans ce cas, il est pr\u00e9f\u00e9rable d'accepter le litige. Bien qu'il soit frustrant de perdre une vente, il est pr\u00e9f\u00e9rable d'accepter le litige. <em>et<\/em> Si l'on ne tient pas compte des frais suppl\u00e9mentaires impos\u00e9s par les marchands, cela ne vaut pas la peine de risquer de se faire de la mauvaise publicit\u00e9.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0 l'\u00e8re de la <a href=\"https:\/\/memberpress.com\/fr\/choose-social-media-platforms\/\" target=\"_blank\" rel=\"noreferrer noopener\" title=\"Comment choisir les plateformes de m\u00e9dias sociaux \u00e0 utiliser ?\">m\u00e9dias sociaux<\/a> et <a href=\"https:\/\/memberpress.com\/fr\/can-user-reviews-really-help-hurt-your-online-business\/\" target=\"_blank\" rel=\"noreferrer noopener\" title=\"Les avis d&#039;utilisateurs peuvent-ils vraiment aider ou nuire \u00e0 votre activit\u00e9 en ligne ?\">les sites d'\u00e9valuation de tiers<\/a>Un seul client m\u00e9content peut nuire gravement \u00e0 votre r\u00e9putation. En traitant avec <em>l\u00e9gitime <\/em>En r\u00e9glant les litiges de mani\u00e8re efficace et professionnelle, vous pr\u00e9sentez votre entreprise sous un jour positif. Cela peut d\u00e9boucher sur des ventes r\u00e9elles \u00e0 l'avenir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Toutefois, supposons que vos recherches indiquent qu'il ne s'agit pas d'une r\u00e9trofacturation l\u00e9gitime. Dans ce cas, il est g\u00e9n\u00e9ralement utile de contacter le client directement. Vous pouvez lui expliquer poliment que vous avez fait des recherches sur sa transaction et que vous pensez avoir suffisamment de preuves pour r\u00e9futer sa demande.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour un client qui <em>sait<\/em> si leur demande est frauduleuse, cela peut les convaincre d'abandonner le litige. D'autre part, il peut r\u00e9pondre d'une mani\u00e8re qui jette le doute sur sa demande ou qui l'incrimine carr\u00e9ment. Il peut s'agir d'une preuve pr\u00e9cieuse qui vous aidera \u00e0 renforcer votre dossier.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Quelle que soit l'issue de cette interaction, il est important de rester poli et professionnel. M\u00eame si votre correspondance ne semble pas particuli\u00e8rement int\u00e9ressante, vous devez conserver soigneusement toutes les communications, au cas o\u00f9.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_3_Respond_to_the_Dispute\"><\/span>\u00c9tape 3 : R\u00e9pondre au litige<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Chaque commer\u00e7ant et chaque passerelle de paiement disposent de leurs propres proc\u00e9dures pour r\u00e9pondre aux r\u00e9trocessions. Toutefois, ils vous demanderont g\u00e9n\u00e9ralement de r\u00e9diger une d\u00e9claration d\u00e9crivant clairement la situation et de fournir des documents justificatifs.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dans la mesure du possible, vous devez inclure des documents prouvant que le client a re\u00e7u ce qui lui avait \u00e9t\u00e9 promis. Pour les produits physiques, il s'agit g\u00e9n\u00e9ralement d'une preuve d'envoi et de livraison. Pour les produits num\u00e9riques, il peut s'agir de captures d'\u00e9cran ou de fichiers PDF.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Il est \u00e9galement judicieux de fournir une copie de votre politique de remboursement, si elle est propos\u00e9e. Cela peut prouver que le client disposait d'un autre moyen de r\u00e9cup\u00e9rer son argent s'il n'\u00e9tait pas satisfait du produit ou du service.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_4_Be_Patient_and_Accept_the_Outcome_of_the_Dispute\"><\/span>\u00c9tape 4 : Faire preuve de patience et accepter l'issue du litige<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Apr\u00e8s avoir pr\u00e9sent\u00e9 vos preuves, votre portail de paiement ou votre commer\u00e7ant soumettra votre dossier \u00e0 la banque du client. Malheureusement, rien ne garantit que vous obtiendrez gain de cause.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">M\u00eame si vous pr\u00e9sentez de nombreuses preuves, il existe des lois consid\u00e9rables sur la protection des consommateurs. Si vous perdez le litige, il est pr\u00e9f\u00e9rable de rembourser l'acheteur et de payer rapidement les frais suppl\u00e9mentaires. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vous \u00e9viterez ainsi toute autre cons\u00e9quence n\u00e9gative, y compris la mauvaise publicit\u00e9 associ\u00e9e \u00e0 l'image d'un mauvais payeur. Cela signifie \u00e9galement que vous pouvez clore ce chapitre d\u00e9sagr\u00e9able et passer \u00e0 des choses plus positives.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si le litige concerne un service d'adh\u00e9sion ou d'abonnement, vous pouvez fermer le compte du client. Les utilisateurs de MemberPress peuvent <a href=\"https:\/\/memberpress.com\/fr\/docs\/canceling-subscriptions\/\" target=\"_blank\" rel=\"noreferrer noopener\">r\u00e9voquer l'adh\u00e9sion d'un client<\/a> \u00e0 tout moment en naviguant vers <em>Adh\u00e9sion &gt; Membres. <\/em>Vous pouvez alors trouver le membre associ\u00e9 au litige et supprimer son compte.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Il peut parfois vous arriver de vouloir conserver le compte d'un client \u00e0 des fins d'archivage. Dans ce cas, il vous suffit de modifier ses identifiants de connexion. Si vous d\u00e9cidez de proc\u00e9der ainsi, n'oubliez pas de modifier \u00e9galement l'adresse e-mail associ\u00e9e. Cela emp\u00eachera le client de r\u00e9cup\u00e9rer l'acc\u00e8s \u00e0 son compte en r\u00e9initialisant son mot de passe.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span>Conclusion&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Personne n'aime avoir affaire \u00e0 des clients m\u00e9contents. Cependant, comme le dit le vieil adage, on ne peut pas plaire \u00e0 tout le monde, tout le temps. Certaines r\u00e9trocessions et certains litiges de paiement sont in\u00e9vitables, et certains peuvent m\u00eame ne pas \u00eatre de votre faute.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous recevez un litige que vous estimez ill\u00e9gitime, notre plan en quatre \u00e9tapes peut vous aider \u00e0 le r\u00e9soudre le plus rapidement possible :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Faites vos recherches.<\/li>\n\n\n\n<li>Contacter le client.<\/li>\n\n\n\n<li>R\u00e9pondre au litige.<\/li>\n\n\n\n<li>Soyez patient et acceptez le r\u00e9sultat.&nbsp;<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Avez-vous des questions sur la mani\u00e8re de g\u00e9rer les r\u00e9trofacturations et la r\u00e9solution des litiges ? Posez-les dans la section des commentaires ci-dessous !<\/p>","protected":false},"excerpt":{"rendered":"<p>As a business, you want to keep your customers happy. This can make the prospect of chargeback and dispute resolution particularly disheartening. If you\u2019ve just received your first, then you may be unsure what to do next. Payment disputes aren\u2019t a pleasant experience for any business owner. 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