{"id":60977,"date":"2024-02-13T06:35:01","date_gmt":"2024-02-13T11:35:01","guid":{"rendered":"https:\/\/memberpress.com\/docs\/offline-gateway\/"},"modified":"2025-10-27T09:48:26","modified_gmt":"2025-10-27T13:48:26","slug":"offline-gateway","status":"publish","type":"ht_kb","link":"https:\/\/memberpress.com\/pt\/docs\/offline-gateway\/","title":{"rendered":"Configura\u00e7\u00e3o e solu\u00e7\u00e3o de problemas com um gateway off-line"},"content":{"rendered":"<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\"><strong>Observa\u00e7\u00e3o:<\/strong>\u00a0Essa integra\u00e7\u00e3o de pagamento est\u00e1 dispon\u00edvel para o MemberPress\u00a0<strong>Crescimento<\/strong>\u00a0e\u00a0<strong>Escala<\/strong>\u00a0participantes do plano. Se voc\u00ea estiver inscrito no plano Launch, poder\u00e1 fazer o upgrade para os planos Growth e Scale. Para fazer o upgrade, clique no\u00a0<strong>Plano de mudan\u00e7a<\/strong>\u00a0em seu\u00a0<a href=\"https:\/\/memberpress.com\/account\/subscriptions\/\"><strong>p\u00e1gina da conta<\/strong><\/a>.<\/p>\n\n\n\n<div class=\"callout\">\n<p id=\"top\"><strong><u> Abordado neste artigo:<\/u><\/strong><\/p>\n<ul>\n<li><a href=\"#vid\">Instru\u00e7\u00f5es de configura\u00e7\u00e3o de v\u00eddeo<\/a><\/li>\n<li><a href=\"#settings\">Lista detalhada de configura\u00e7\u00f5es de gateway<\/a><\/li>\n<li><a href=\"#test\">Como testar seu gateway off-line<\/a><\/li>\n<li><a href=\"#refund\">Como processar um reembolso<\/a><\/li>\n<li><a href=\"#issues\">Problemas de gateway<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"vid\">Vis\u00e3o geral do v\u00eddeo<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><iframe src=\"\/\/www.youtube.com\/embed\/Fd9JJJzoBQ8?enablejsapi=1\" width=\"640\" height=\"360\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><br \/><\/iframe><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">O que este v\u00eddeo cobre:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>0:00 \u2013 0:35<\/strong>&nbsp;- Introdu\u00e7\u00e3o e adi\u00e7\u00e3o da nova op\u00e7\u00e3o de gateway.<\/li>\n\n\n\n<li><strong>0:35 \u2013 2:35<\/strong>&nbsp;- Nomear o Gateway e entender outras configura\u00e7\u00f5es.<\/li>\n\n\n\n<li><strong>14h15 \u2013 15h54<\/strong>&nbsp;- Adicionar mais instru\u00e7\u00f5es de gateway com a mensagem personalizada usando o shortcode: <\/li>\n<\/ul>\n\n\n\n<pre class=\"wp-block-code\"><code>[mepr-offline-instructions gateway_id=\"abc-123\"]<\/code><\/pre>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>3:54 - Fim<\/strong>&nbsp;- Salvar todas as configura\u00e7\u00f5es e instru\u00e7\u00f5es adicionais para usar a configura\u00e7\u00e3o \"Admin Must Manually Complete Transactions\" (O administrador deve concluir manualmente as transa\u00e7\u00f5es) para o gateway off-line.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"settings\">Lista detalhada de configura\u00e7\u00f5es de gateway<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Abaixo, voc\u00ea encontrar\u00e1 explica\u00e7\u00f5es sobre todas as configura\u00e7\u00f5es dispon\u00edveis para o seu Gateway Stripe, que servir\u00e3o de refer\u00eancia tanto durante quanto ap\u00f3s a configura\u00e7\u00e3o do seu gateway:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Nome<\/strong> - O nome que os usu\u00e1rios ver\u00e3o ao escolher essa op\u00e7\u00e3o de gateway durante o registro.<\/li>\n\n\n\n<li><strong>Gateway<\/strong> - Isso deve ser definido como \"Pagamento off-line\" e n\u00e3o ser\u00e1 exibido no front end.<\/li>\n\n\n\n<li><strong>ID<\/strong> - ID do seu gateway usado no banco de dados e a ser inserido se estiver importando assinaturas para esse gateway, conforme descrito <a href=\"http:\/\/docs.memberpress.com\/article\/50-automatically-recurring-subscriptions\" target=\"_blank\" rel=\"noopener\">aqui<\/a>.<\/li>\n\n\n\n<li><strong>Mostrar etiqueta de pagamento<\/strong> - Quando marcada ou desmarcada, essa op\u00e7\u00e3o mostrar\u00e1 ou ocultar\u00e1 o Nome que voc\u00ea inseriu para essa op\u00e7\u00e3o de gateway.<\/li>\n\n\n\n<li><strong>Mostrar \u00edcone de pagamento<\/strong> - Quando marcada ou desmarcada, essa op\u00e7\u00e3o mostrar\u00e1 ou ocultar\u00e1 os s\u00edmbolos do cart\u00e3o de cr\u00e9dito Stripe para essa op\u00e7\u00e3o de gateway.<\/li>\n\n\n\n<li><strong>Mostrar descri\u00e7\u00e3o do pagamento<\/strong> - Quando marcada ou desmarcada, essa op\u00e7\u00e3o mostrar\u00e1 ou ocultar\u00e1 a descri\u00e7\u00e3o dessa op\u00e7\u00e3o de gateway.<\/li>\n\n\n\n<li><strong>O administrador deve concluir as transa\u00e7\u00f5es manualmente<\/strong> - Marque essa op\u00e7\u00e3o para for\u00e7ar a conclus\u00e3o administrativa de todas as transa\u00e7\u00f5es por meio desse gateway off-line. Se n\u00e3o estiver marcada, todas as transa\u00e7\u00f5es ser\u00e3o conclu\u00eddas automaticamente por conta pr\u00f3pria.<\/li>\n\n\n\n<li><strong>Enviar e-mail de boas-vindas quando a op\u00e7\u00e3o \"Admin Must Manually Complete Transactions\" estiver ativada<\/strong> - Essa op\u00e7\u00e3o for\u00e7ar\u00e1 o envio do e-mail de boas-vindas ao usu\u00e1rio depois que ele se registrar, mesmo que a op\u00e7\u00e3o Concluir transa\u00e7\u00f5es manualmente esteja ativada. Isso \u00e9 \u00fatil se voc\u00ea quiser que seus membros tenham suas informa\u00e7\u00f5es de boas-vindas&nbsp;<strong>-&nbsp;<\/strong> ou talvez voc\u00ea tenha inclu\u00eddo algumas instru\u00e7\u00f5es de pagamento offline no e-mail de boas-vindas, etc.<\/li>\n\n\n\n<li><strong>N\u00e3o cancele o plano antigo em upgrades quando a op\u00e7\u00e3o \"Admin Must Manually Complete Transactions\" estiver ativada. <\/strong>Se a op\u00e7\u00e3o \"Admin Must Manually Complete Transactions\" estiver ativada, essa op\u00e7\u00e3o manter\u00e1 o plano de associa\u00e7\u00e3o antigo ativo quando um usu\u00e1rio fizer upgrade (ou downgrade) de sua associa\u00e7\u00e3o at\u00e9 que o administrador conclua as transa\u00e7\u00f5es. Isso evita que o usu\u00e1rio perca o acesso enquanto espera que o administrador conclua manualmente a transa\u00e7\u00e3o de upgrade\/downgrade.<\/li>\n\n\n\n<li><strong style=\"background-color: initial;\">Descri\u00e7\u00e3o<\/strong> - Use a caixa de texto aqui para inserir qualquer informa\u00e7\u00e3o adicional que possa ser necess\u00e1ria para que voc\u00ea receba o pagamento por meio desse gateway off-line. Podem ser instru\u00e7\u00f5es de envio, detalhes banc\u00e1rios para pagamento direto etc. O que for inserido aqui ser\u00e1 exibido abaixo da op\u00e7\u00e3o de gateway (se selecionada) na p\u00e1gina de registro. <strong style=\"background-color: initial;\">Observa\u00e7\u00e3o:<\/strong>&nbsp;A caixa de texto \u00e9 compat\u00edvel com novas linhas.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"test\">Como testar seu gateway off-line<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Para testar a configura\u00e7\u00e3o do seu gateway off-line, basta visitar a p\u00e1gina de registro enquanto estiver desconectado como administrador e passar pelo processo de registro como um usu\u00e1rio normal. Se voc\u00ea tiver selecionado a op\u00e7\u00e3o \"Admin Must Manually Complete Transactions\" (O administrador deve concluir manualmente as transa\u00e7\u00f5es) para esse gateway, poder\u00e1 rever o v\u00eddeo acima a partir do minuto 3:54.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Gerenciamento de pagamentos e assinaturas off-line<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Os pagamentos e as assinaturas criados com o gateway off-line devem ser gerenciados manualmente. Nesse caso, n\u00e3o h\u00e1 comunica\u00e7\u00e3o com nenhum sistema de pagamento off-line que voc\u00ea possa estar usando. Portanto, n\u00e3o h\u00e1 como o MemberPress rastrear as altera\u00e7\u00f5es automaticamente.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Quando seus usu\u00e1rios se inscreverem em uma associa\u00e7\u00e3o pela primeira vez, o MemberPress gerar\u00e1 um <strong><a href=\"https:\/\/memberpress.com\/pt\/docs\/using-the-transactions-page\/\" target=\"_blank\" rel=\"noopener\" title=\"\">transa\u00e7\u00e3o<\/a><\/strong>. Caso a assinatura seja feita de forma recorrente, o MemberPress tamb\u00e9m criar\u00e1 um <strong><a href=\"https:\/\/memberpress.com\/pt\/docs\/using-the-subscriptions-page\/\" target=\"_blank\" rel=\"noopener\" title=\"\">assinatura<\/a><\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se voc\u00ea ativar o <strong>O administrador deve concluir as transa\u00e7\u00f5es manualmente<\/strong> voc\u00ea precisar\u00e1 concluir a transa\u00e7\u00e3o manualmente. Isso significa que, depois de receber o pagamento off-line, voc\u00ea precisar\u00e1 navegar at\u00e9 a p\u00e1gina Transactions (Transa\u00e7\u00f5es). Aqui, voc\u00ea deve procurar a transa\u00e7\u00e3o gerada no registro e alterar a transa\u00e7\u00e3o <strong>Status <\/strong>para <strong>Completo<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Assinaturas \u00fanicas<\/strong> somente t\u00eam <strong>uma transa\u00e7\u00e3o<\/strong>. Essa transa\u00e7\u00e3o \u00e9 gerada no registro, e a assinatura expirar\u00e1 quando a transa\u00e7\u00e3o expirar. Dessa forma, h\u00e1 <strong>n\u00e3o h\u00e1 necessidade de a\u00e7\u00f5es adicionais<\/strong> nesse caso (al\u00e9m de concluir a transa\u00e7\u00e3o, conforme mencionado anteriormente). <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Por outro lado, <strong>assinaturas recorrentes<\/strong> t\u00eam uma assinatura e <strong>transa\u00e7\u00f5es m\u00faltiplas<\/strong> associado \u00e0 assinatura. Da mesma forma que as assinaturas \u00fanicas, a transa\u00e7\u00e3o inicial tamb\u00e9m \u00e9 criada para assinaturas recorrentes no momento do registro. <strong>Cada renova\u00e7\u00e3o exigir\u00e1 uma transa\u00e7\u00e3o adicional<\/strong>. Quando um gateway de pagamento off-line \u00e9 usado, esses <strong>as transa\u00e7\u00f5es de renova\u00e7\u00e3o n\u00e3o ser\u00e3o geradas automaticamente<\/strong>. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Portanto, toda vez que voc\u00ea receber um pagamento off-line para a assinatura recorrente, ser\u00e1 necess\u00e1rio <strong><a href=\"https:\/\/memberpress.com\/pt\/docs\/manual-transactions\/\" target=\"_blank\" rel=\"noopener\" title=\"\">criar uma transa\u00e7\u00e3o manualmente<\/a><\/strong> e atribu\u00ed-lo \u00e0 assinatura em quest\u00e3o.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"refund\">Como processar reembolsos<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Com esse gateway, o reembolso precisaria ser feito off-line pelo m\u00e9todo de sua prefer\u00eancia. Depois de enviar o dinheiro a ser reembolsado, certifique-se de localizar a transa\u00e7\u00e3o associada a esse usu\u00e1rio e marque-a como \"reembolsada\".<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"issues\">Problemas de gateway<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Se voc\u00ea seguiu as instru\u00e7\u00f5es desta p\u00e1gina&nbsp;<br><em style=\"background-color: initial;\">exatamente<\/em>&nbsp;para configurar seu gateway, ent\u00e3o ele dever\u00e1 funcionar corretamente. Portanto, se voc\u00ea estiver percebendo problemas com o gateway, \u00e9 prov\u00e1vel que estejam relacionados a um dos itens listados abaixo. Tamb\u00e9m inclu\u00edmos o que fazer se voc\u00ea estiver tendo esses problemas.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Seus usu\u00e1rios est\u00e3o vendo esse erro antes de chegar \u00e0 tela de pagamento:&nbsp;<\/strong><b style=\"font-style: italic;\">ERRO M\u00e9todo de pagamento inv\u00e1lido.&nbsp;<\/b>\u2013<em>&nbsp;<\/em>Isso provavelmente significa que voc\u00ea ativou <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-EN8cRt3i0E-1.png\">a op\u00e7\u00e3o Personalizar m\u00e9todos de pagamento<\/a> e deixou essa op\u00e7\u00e3o de gateway&nbsp;<em>n\u00e3o verificado.<\/em>&nbsp;Para corrigir isso, basta desmarcar completamente a op\u00e7\u00e3o Personalizar m\u00e9todos de pagamento ou, se precisar desativar outras op\u00e7\u00f5es de gateway para sua associa\u00e7\u00e3o, certifique-se de marcar essa op\u00e7\u00e3o de gateway.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Ajuda?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Voc\u00ea ainda est\u00e1 tendo problemas com seu gateway off-line?&nbsp;<br><strong style=\"background-color: initial;\">-&nbsp;<\/strong><em style=\"background-color: initial;\">mesmo depois de<\/em>&nbsp;est\u00e1 analisando as solu\u00e7\u00f5es descritas na se\u00e7\u00e3o Problemas de gateway acima? N\u00e3o tem problema, basta nos enviar <a href=\"https:\/\/memberpress.com\/pt\/support\/\">um t\u00edquete de suporte<\/a> com uma breve descri\u00e7\u00e3o do seu problema e o que voc\u00ea encontrou em seus testes at\u00e9 o momento.&nbsp;<em style=\"background-color: initial;\">Por favor<\/em>&nbsp;n\u00e3o nos envie um t\u00edquete de suporte at\u00e9 que tenha seguido as instru\u00e7\u00f5es na se\u00e7\u00e3o Problemas do Gateway da melhor forma poss\u00edvel. . . solicitaremos que voc\u00ea revise esses itens se o seu problema se assemelhar a qualquer um dos pontos listados.&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Covered in this article: Video Setup Instructions Detailed List of Gateway Settings How to Test Your Offline Gateway How to Process a Refund Gateway Issues Video Overview What this video covers: Detailed List of Gateway Settings Below you&#8217;ll find explanations for every setting that you can find for your Stripe Gateway as a reference for [&hellip;]<\/p>\n","protected":false},"author":62252,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","footnotes":""},"ht-kb-category":[1276],"ht-kb-tag":[],"class_list":["post-60977","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-offline-gateway","entry","has-post-thumbnail"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.2.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Note: This payment integration is available to MemberPress Growth and Scale plan members. 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