{"id":61526,"date":"2024-02-13T07:38:34","date_gmt":"2024-02-13T12:38:34","guid":{"rendered":"https:\/\/memberpress.com\/docs\/why-is-user-unauthorized\/"},"modified":"2026-09-21T11:18:47","modified_gmt":"2026-09-21T15:18:47","slug":"why-is-user-unauthorized","status":"publish","type":"ht_kb","link":"https:\/\/memberpress.com\/pt\/docs\/why-is-user-unauthorized\/","title":{"rendered":"O que fazer quando o usu\u00e1rio n\u00e3o consegue acessar o conte\u00fado?"},"content":{"rendered":"<p>\n\t Se voc\u00ea estiver descobrindo que seus usu\u00e1rios est\u00e3o relatando que n\u00e3o est\u00e3o obtendo acesso ao seu conte\u00fado protegido quando acreditam que deveriam, h\u00e1 algumas coisas que voc\u00ea pode verificar.&nbsp;<\/p>\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\"><strong>Observa\u00e7\u00e3o:<\/strong> O carrinho de compras do MemberPress est\u00e1 atualmente em fase beta. Alguns r\u00f3tulos e etapas no seu site podem diferir ligeiramente do descrito neste documento. No MemberPress 1.14 e vers\u00f5es posteriores, <strong>Associa\u00e7\u00f5es<\/strong> aparece como <strong>Produtos<\/strong> no Painel do WordPress. Saiba mais no <strong><a href=\"https:\/\/memberpress.com\/pt\/docs\/memberpress-cart-overview\/\" target=\"_blank\" rel=\"noopener\">Vis\u00e3o geral do carrinho MemberPress<\/a><\/strong>.<\/p>\n\n<p>\n\t Antes de examinar as listas abaixo, n\u00f3s <em>altamente recomend\u00e1vel <\/em>usando o <a href=\"https:\/\/wordpress.org\/plugins\/user-switching\/\" target=\"_blank\" rel=\"noopener\">Plugin de troca de usu\u00e1rio<\/a> para verificar o acesso do usu\u00e1rio. Essa \u00e9 uma maneira pr\u00e1tica de verificar exatamente a que o usu\u00e1rio est\u00e1 tendo acesso, sem precisar solicitar sua senha.&nbsp;<\/p><p>\n\t Depois de verificar se o usu\u00e1rio realmente n\u00e3o pode acessar o conte\u00fado que deveria, aqui est\u00e3o duas listas de itens que voc\u00ea deve verificar:<\/p><p>\n\t <u><strong>Itens prim\u00e1rios a serem verificados - coisas que voc\u00ea deve ser capaz de fazer facilmente por conta pr\u00f3pria<\/strong><\/u><\/p><ul>\n\t\n<li>Verifique se o usu\u00e1rio possui uma assinatura ativa. Isso deve ser verificado na p\u00e1gina MemberPress &gt; Assinaturas; na coluna \u2018Ativo\u2019, voc\u00ea ver\u00e1 um \u201cSim\u201d em verde.&nbsp;<\/li>\t\n<li>Verifique se voc\u00ea configurou corretamente a regra para o conte\u00fado em quest\u00e3o. \u00c9 preciso garantir que, na p\u00e1gina de edi\u00e7\u00e3o da regra, voc\u00ea tenha selecionado corretamente a assinatura que o usu\u00e1rio adquiriu (juntamente com quaisquer outras assinaturas).<\/li>\t\n<li>Verifique se h\u00e1 alguma configura\u00e7\u00e3o de gotejamento ou expira\u00e7\u00e3o na regra que protege o conte\u00fado. Se o usu\u00e1rio estiver fora dessas janelas, ele n\u00e3o ter\u00e1 acesso.<\/li>\t\n<li>Verifique se h\u00e1 conflitos de regras, conforme explicado <a href=\"https:\/\/memberpress.com\/pt\/docs\/avoiding-rule-conflicts\/\" target=\"_blank\" rel=\"noopener\">aqui<\/a> \u2013 ou seja, duas regras que protegem o mesmo conte\u00fado. Normalmente, regras do tipo \u2018todo o conte\u00fado\u2019, \u2018todas as p\u00e1ginas\u2019, \u2018todas as publica\u00e7\u00f5es\u2019 etc. podem causar esse tipo de conflito.&nbsp;<\/li><li>Se voc\u00ea n\u00e3o tiver regras, tente adicionar uma. Se o problema for resolvido, voc\u00ea sempre poder\u00e1 exclu\u00ed-la depois. Para saber mais, consulte: <a href=\"https:\/\/memberpress.com\/pt\/docs\/why-are-all-my-pages-locked-if-i-have-no-rules\/\">Por que todas as minhas p\u00e1ginas est\u00e3o bloqueadas se eu n\u00e3o tenho regras?<\/a><\/li><\/ul><p>\n\t <strong><u>Itens secund\u00e1rios a serem verificados<\/u><u> - pode exigir ajuda de seu host ou desenvolvedor<\/u><\/strong><\/p><ul>\n\t\n<li>Cabe\u00e7alhos de cache do navegador HTTP. O usu\u00e1rio acessa uma p\u00e1gina protegida, e um plugin de cache instrui o navegador a armazenar essa p\u00e1gina em cache (para que, caso a visite no futuro, seja exibido ao usu\u00e1rio exatamente o que ele est\u00e1 vendo agora). Assim, quando o usu\u00e1rio faz login ou se cadastra e volta \u00e0 p\u00e1gina protegida, o navegador exibe a vers\u00e3o em cache da p\u00e1gina, em vez de procurar uma nova vers\u00e3o agora que ele est\u00e1 conectado. Isso geralmente pode ser resolvido desativando o cache de p\u00e1gina inteira na configura\u00e7\u00e3o do seu plug-in de cache. Apenas itens est\u00e1ticos, como CSS, JS, imagens, fontes etc., devem ser armazenados em cache pelo navegador.&nbsp;<\/li>\t\n<li>www vs. n\u00e3o-www. Os cookies de login do WordPress s\u00e3o bons em www ou n\u00e3o-www - mas <em>n\u00e3o para ambos<\/em>. Portanto, se o usu\u00e1rio fizer login por meio de uma URL com \u201cwww\u201d e, em seguida, acessar uma p\u00e1gina sem \u201cwww\u201d, o WordPress considerar\u00e1 que ele est\u00e1 desconectado. Colocar um redirecionamento no arquivo .htaccess para for\u00e7ar o uso de uma ou de outra vers\u00e3o geralmente resolve esse problema.<\/li>\t\n<li>http vs https - semelhante ao ponto acima, exceto pelo fato de que os cookies de login s\u00f3 s\u00e3o v\u00e1lidos em http ou https <em>mas n\u00e3o ambos<\/em>. Se o usu\u00e1rio fizer login por https e, em seguida, acessar uma URL http, ser\u00e1 considerado como se tivesse sa\u00eddo da conta novamente. Se voc\u00ea tiver um certificado SSL\/TLS (https) em seu site, recomenda-se adotar o protocolo https em todo o site. O <a href=\"https:\/\/wordpress.org\/plugins\/really-simple-ssl\/\" target=\"_blank\" rel=\"noopener\">Plug-in SSL realmente simples<\/a> \u00c9 \u00f3timo para isso. No entanto, certifique-se de atualizar as URLs do Webhook ou do IPN para usar https no gateway, caso estejam configuradas atualmente para usar http.<\/li><\/ul>","protected":false},"excerpt":{"rendered":"<p>If you are finding that your users are reporting not getting access to your protected content when they believe that they should, there are a couple of things that you can check.&nbsp; Before going over the lists below, we highly recommend using the User Switching plugin to check your user&#8217;s access. 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