{"id":61526,"date":"2024-02-13T07:38:34","date_gmt":"2024-02-13T12:38:34","guid":{"rendered":"https:\/\/memberpress.com\/docs\/why-is-user-unauthorized\/"},"modified":"2024-02-13T17:19:02","modified_gmt":"2024-02-13T22:19:02","slug":"why-is-user-unauthorized","status":"publish","type":"ht_kb","link":"https:\/\/memberpress.com\/pt\/docs\/why-is-user-unauthorized\/","title":{"rendered":"O que fazer quando o usu\u00e1rio n\u00e3o consegue acessar o conte\u00fado?"},"content":{"rendered":"<p>\n\t Se voc\u00ea estiver descobrindo que seus usu\u00e1rios est\u00e3o relatando que n\u00e3o est\u00e3o obtendo acesso ao seu conte\u00fado protegido quando acreditam que deveriam, h\u00e1 algumas coisas que voc\u00ea pode verificar.\u00a0<\/p>\n<p>\n\t Antes de examinar as listas abaixo, n\u00f3s <em>altamente recomend\u00e1vel <\/em>usando o <a href=\"https:\/\/wordpress.org\/plugins\/user-switching\/\" target=\"_blank\" rel=\"noopener\">Plugin de troca de usu\u00e1rio<\/a> to check your user\u2019s access. This is a seamless way to verify what exactly the user is getting access to without asking for their password.\u00a0<\/p>\n<p>\n\t Depois de verificar se o usu\u00e1rio realmente n\u00e3o pode acessar o conte\u00fado que deveria, aqui est\u00e3o duas listas de itens que voc\u00ea deve verificar:<\/p>\n<p>\n\t <u><strong>Itens principais a verificar \u2013 coisas que voc\u00ea deve ser capaz de fazer facilmente por conta pr\u00f3pria<\/strong><\/u><\/p>\n<ul>\n<li>Verify that the user has an active subscription. This should be checked on the MemberPress > Subscriptions page and under the active column you will see a green \u2018Yes\u2019.\u00a0<\/li>\n<li>Verify that you have correctly set up your rule for the content in mention. You need to make sure that on your Rule\u2019s edit page, you have correctly selected the Membership that the user has purchased (along with any other Memberships).<\/li>\n<li>Verifique se h\u00e1 alguma configura\u00e7\u00e3o de gotejamento ou expira\u00e7\u00e3o na regra que protege o conte\u00fado. Se o usu\u00e1rio estiver fora dessas janelas, ele n\u00e3o ter\u00e1 acesso.<\/li>\n<li>Verifique se h\u00e1 conflitos de regras, conforme explicado <a href=\"https:\/\/memberpress.com\/pt\/docs\/avoiding-rule-conflicts\/\" target=\"_blank\" rel=\"noopener\">aqui<\/a> \u2013 meaning two rules protecting the same piece of content. Most commonly having an \u2018all content\u2019, \u2018all pages\u2019, \u2018all posts\u2019 etc. type rule can cause such a conflict.\u00a0<\/li>\n<li>Se voc\u00ea n\u00e3o tiver regras, tente adicionar uma. Se o problema for resolvido, voc\u00ea sempre poder\u00e1 exclu\u00ed-la depois. Para saber mais, consulte: <a href=\"https:\/\/memberpress.com\/pt\/docs\/why-are-all-my-pages-locked-if-i-have-no-rules\/\">Por que todas as minhas p\u00e1ginas est\u00e3o bloqueadas se eu n\u00e3o tenho regras?<\/a><\/li>\n<\/ul>\n<p>\n\t <strong><u>Itens secund\u00e1rios a serem verificados<\/u><u> \u2013 pode ser necess\u00e1ria a ajuda do seu anfitri\u00e3o ou desenvolvedor<\/u><\/strong><\/p>\n<ul>\n<li>HTTP browser caching headers. User visits a protected page, and a caching plugin tells the browser to cache that page (if visited in the future, show the user the same thing they\u2019re seeing now). So the user logs in or registers, goes back to the protected page, and the browser shows them the cached version of the page instead of looking for a new version now that they\u2019re logged in. This can usually be resolved by disabling full page browser caching in your caching plugin\u2019s configuration. Only static items like CSS, JS, images, fonts , etc. should be cached by the browser.\u00a0<\/li>\n<li>www vs n\u00e3o www. Os cookies de login do WordPress funcionam bem em www ou n\u00e3o www \u2014 mas <em>n\u00e3o para ambos<\/em>. So if the user logs in under www URL, then browses to a page that is non-www \u2013 they\u2019ll be seen by WordPress as logged out. Putting a .htaccess redirect to force one or the other usually fixes this.<\/li>\n<li>http vs https \u2014 semelhante ao ponto acima, exceto que os cookies de login s\u00f3 funcionam em http ou https \u2013 <em>mas n\u00e3o ambos<\/em>. If the user logs in under https \u2013 then browses to an http URL \u2013 they\u2019ll be seen as logged out again. If you have an SSL\/TLS certificate (https) on your site, it\u2019s recommended to go full https on the entire site. The <a href=\"https:\/\/wordpress.org\/plugins\/really-simple-ssl\/\" target=\"_blank\" rel=\"noopener\">Plug-in SSL realmente simples<\/a> is great for that. Be sure to update your Webhook or IPN URL\u2019s to use https at the gateway though, if they\u2019re currently set to use http.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>If you are finding that your users are reporting not getting access to your protected content when they believe that they should, there are a couple of things that you can check.\u00a0 Before going over the lists below, we highly recommend using the User Switching plugin to check your user\u2019s access. 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This is a seamless","twitter:image":"https:\/\/memberpress.com\/wp-content\/uploads\/2022\/10\/mp-icon-RGB_Icon-01.jpg"},"aioseo_meta_data":{"post_id":"61526","title":null,"description":null,"keywords":null,"keyphrases":null,"primary_term":null,"canonical_url":null,"og_title":null,"og_description":null,"og_object_type":"default","og_image_type":"default","og_image_url":null,"og_image_width":null,"og_image_height":null,"og_image_custom_url":null,"og_image_custom_fields":null,"og_video":null,"og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":false,"twitter_card":"default","twitter_image_type":"default","twitter_image_url":null,"twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_title":null,"twitter_description":null,"schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":[],"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":[]},"graphName":"","isEnabled":true},"graphs":[]},"schema_type":"default","schema_type_options":null,"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":null,"robots_max_videopreview":null,"robots_max_imagepreview":"large","priority":null,"frequency":null,"local_seo":null,"seo_analyzer_scan_date":"2026-08-21 01:15:37","breadcrumb_settings":null,"limit_modified_date":false,"reviewed_by":null,"open_ai":null,"ai":null,"created":"2024-02-13 12:38:34","updated":"2026-08-21 01:15:37","focus_keyword":null,"additional_keywords":null,"truseo_locale":null},"aioseo_breadcrumb":"<div class=\"aioseo-breadcrumbs\"><span class=\"aioseo-breadcrumb\">\n\t<a href=\"https:\/\/memberpress.com\/pt\" title=\"Home\">Home<\/a>\n<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t<a href=\"https:\/\/memberpress.com\/pt\/doc-categories\/general\/\" title=\"General\">General<\/a>\n<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t<a href=\"https:\/\/memberpress.com\/pt\/doc-categories\/protecting-content\/\" title=\"Protecting Content\">Protecting Content<\/a>\n<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\tWhat to do When User Can\u2019t Access Content?\n<\/span><\/div>","aioseo_breadcrumb_json":[{"label":"Home","link":"https:\/\/memberpress.com\/pt"},{"label":"General","link":"https:\/\/memberpress.com\/pt\/doc-categories\/general\/"},{"label":"Protecting Content","link":"https:\/\/memberpress.com\/pt\/doc-categories\/protecting-content\/"},{"label":"What to do When User Can\u2019t Access Content?","link":"https:\/\/memberpress.com\/pt\/docs\/why-is-user-unauthorized\/"}],"_links":{"self":[{"href":"https:\/\/memberpress.com\/pt\/wp-json\/wp\/v2\/ht-kb\/61526","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/memberpress.com\/pt\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/memberpress.com\/pt\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/memberpress.com\/pt\/wp-json\/wp\/v2\/users\/62252"}],"replies":[{"embeddable":true,"href":"https:\/\/memberpress.com\/pt\/wp-json\/wp\/v2\/comments?post=61526"}],"version-history":[{"count":0,"href":"https:\/\/memberpress.com\/pt\/wp-json\/wp\/v2\/ht-kb\/61526\/revisions"}],"wp:attachment":[{"href":"https:\/\/memberpress.com\/pt\/wp-json\/wp\/v2\/media?parent=61526"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/memberpress.com\/pt\/wp-json\/wp\/v2\/ht-kb-category?post=61526"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/memberpress.com\/pt\/wp-json\/wp\/v2\/ht-kb-tag?post=61526"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}