{"id":61526,"date":"2024-02-13T07:38:34","date_gmt":"2024-02-13T12:38:34","guid":{"rendered":"https:\/\/memberpress.com\/docs\/why-is-user-unauthorized\/"},"modified":"2024-02-13T17:19:02","modified_gmt":"2024-02-13T22:19:02","slug":"why-is-user-unauthorized","status":"publish","type":"ht_kb","link":"https:\/\/memberpress.com\/pt\/docs\/why-is-user-unauthorized\/","title":{"rendered":"O que fazer quando o usu\u00e1rio n\u00e3o consegue acessar o conte\u00fado?"},"content":{"rendered":"<p>\n\t Se voc\u00ea estiver descobrindo que seus usu\u00e1rios est\u00e3o relatando que n\u00e3o est\u00e3o obtendo acesso ao seu conte\u00fado protegido quando acreditam que deveriam, h\u00e1 algumas coisas que voc\u00ea pode verificar.\u00a0<\/p>\n<p>\n\t Antes de examinar as listas abaixo, n\u00f3s <em>altamente recomend\u00e1vel <\/em>usando o <a href=\"https:\/\/wordpress.org\/plugins\/user-switching\/\" target=\"_blank\" rel=\"noopener\">Plugin de troca de usu\u00e1rio<\/a> para verificar o acesso do usu\u00e1rio. Essa \u00e9 uma maneira perfeita de verificar a que exatamente o usu\u00e1rio est\u00e1 tendo acesso sem solicitar a senha.\u00a0<\/p>\n<p>\n\t Depois de verificar se o usu\u00e1rio realmente n\u00e3o pode acessar o conte\u00fado que deveria, aqui est\u00e3o duas listas de itens que voc\u00ea deve verificar:<\/p>\n<p>\n\t <u><strong>Itens principais a verificar \u2013 coisas que voc\u00ea deve ser capaz de fazer facilmente por conta pr\u00f3pria<\/strong><\/u><\/p>\n<ul>\n<li>Verifique se o usu\u00e1rio possui uma assinatura ativa. Isso deve ser verificado na p\u00e1gina MemberPress &gt; Assinaturas e, na coluna ativa, voc\u00ea ver\u00e1 um \u2018Sim' em verde.\u00a0<\/li>\n<li>Verifique se voc\u00ea configurou corretamente sua regra para o conte\u00fado em quest\u00e3o. \u00c9 necess\u00e1rio certificar-se de que, na p\u00e1gina de edi\u00e7\u00e3o da regra, voc\u00ea selecionou corretamente a associa\u00e7\u00e3o que o usu\u00e1rio adquiriu (juntamente com quaisquer outras associa\u00e7\u00f5es).<\/li>\n<li>Verifique se h\u00e1 alguma configura\u00e7\u00e3o de gotejamento ou expira\u00e7\u00e3o na regra que protege o conte\u00fado. Se o usu\u00e1rio estiver fora dessas janelas, ele n\u00e3o ter\u00e1 acesso.<\/li>\n<li>Verifique se h\u00e1 conflitos de regras, conforme explicado <a href=\"https:\/\/memberpress.com\/pt\/docs\/avoiding-rule-conflicts\/\" target=\"_blank\" rel=\"noopener\">aqui<\/a> \u2013 ou seja, duas regras que protegem o mesmo conte\u00fado. Normalmente, regras do tipo \u2018todo o conte\u00fado', \u2018todas as p\u00e1ginas', \u2018todas as publica\u00e7\u00f5es', etc. podem causar esse conflito.\u00a0<\/li>\n<li>Se voc\u00ea n\u00e3o tiver regras, tente adicionar uma. Se o problema for resolvido, voc\u00ea sempre poder\u00e1 exclu\u00ed-la depois. Para saber mais, consulte: <a href=\"https:\/\/memberpress.com\/pt\/docs\/why-are-all-my-pages-locked-if-i-have-no-rules\/\">Por que todas as minhas p\u00e1ginas est\u00e3o bloqueadas se eu n\u00e3o tenho regras?<\/a><\/li>\n<\/ul>\n<p>\n\t <strong><u>Itens secund\u00e1rios a serem verificados<\/u><u> \u2013 pode ser necess\u00e1ria a ajuda do seu anfitri\u00e3o ou desenvolvedor<\/u><\/strong><\/p>\n<ul>\n<li>Cabe\u00e7alhos de cache do navegador HTTP. O usu\u00e1rio visita uma p\u00e1gina protegida e um plug-in de cache diz ao navegador para armazenar essa p\u00e1gina em cache (se for visitada no futuro, mostrar\u00e1 ao usu\u00e1rio a mesma coisa que ele est\u00e1 vendo agora). Assim, o usu\u00e1rio faz login ou se registra, volta \u00e0 p\u00e1gina protegida e o navegador mostra a vers\u00e3o em cache da p\u00e1gina em vez de procurar uma nova vers\u00e3o agora que ele est\u00e1 conectado. Normalmente, isso pode ser resolvido desativando o cache do navegador de p\u00e1gina inteira na configura\u00e7\u00e3o do plug-in de cache. Somente itens est\u00e1ticos como CSS, JS, imagens, fontes etc. devem ser armazenados em cache pelo navegador.\u00a0<\/li>\n<li>www vs n\u00e3o www. Os cookies de login do WordPress funcionam bem em www ou n\u00e3o www \u2014 mas <em>n\u00e3o para ambos<\/em>. Portanto, se o usu\u00e1rio fizer login na URL www e depois navegar para uma p\u00e1gina que n\u00e3o seja www, ele ser\u00e1 considerado como desconectado pelo WordPress. Colocar um redirecionamento .htaccess para for\u00e7ar um ou outro geralmente resolve esse problema.<\/li>\n<li>http vs https \u2014 semelhante ao ponto acima, exceto que os cookies de login s\u00f3 funcionam em http ou https \u2013 <em>mas n\u00e3o ambos<\/em>. Se o usu\u00e1rio fizer login em https e depois navegar para uma URL http, ele ser\u00e1 considerado desconectado novamente. Se voc\u00ea tiver um certificado SSL\/TLS (https) em seu site, \u00e9 recomend\u00e1vel usar https em todo o site. O <a href=\"https:\/\/wordpress.org\/plugins\/really-simple-ssl\/\" target=\"_blank\" rel=\"noopener\">Plug-in SSL realmente simples<\/a> \u00e9 excelente para isso. No entanto, n\u00e3o se esque\u00e7a de atualizar seus URLs de Webhook ou IPN para usar https no gateway, se eles estiverem atualmente configurados para usar http.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>If you are finding that your users are reporting not getting access to your protected content when they believe that they should, there are a couple of things that you can check.\u00a0 Before going over the lists below, we highly recommend using the User Switching plugin to check your user\u2019s access. This is a seamless [\u2026]<\/p>\n","protected":false},"author":62252,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","footnotes":""},"ht-kb-category":[1322],"ht-kb-tag":[],"class_list":{"0":"post-61526","1":"ht_kb","2":"type-ht_kb","3":"status-publish","4":"format-standard","6":"ht_kb_category-protecting-content","7":"entry"},"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.9.5.2 - aioseo.com -->\n\t<meta name=\"description\" content=\"If you are finding that your users are reporting not getting access to your protected content when they believe that they should, there are a couple of things that you can check. 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This is a seamless","twitter:image":"https:\/\/memberpress.com\/wp-content\/uploads\/2022\/10\/mp-icon-RGB_Icon-01.jpg"},"aioseo_meta_data":{"post_id":"61526","title":null,"description":null,"keywords":null,"keyphrases":null,"primary_term":null,"canonical_url":null,"og_title":null,"og_description":null,"og_object_type":"default","og_image_type":"default","og_image_url":null,"og_image_width":null,"og_image_height":null,"og_image_custom_url":null,"og_image_custom_fields":null,"og_video":null,"og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":false,"twitter_card":"default","twitter_image_type":"default","twitter_image_url":null,"twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_title":null,"twitter_description":null,"schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":[],"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":[]},"graphName":"","isEnabled":true},"graphs":[]},"schema_type":"default","schema_type_options":null,"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":null,"robots_max_videopreview":null,"robots_max_imagepreview":"large","priority":null,"frequency":null,"local_seo":null,"seo_analyzer_scan_date":"2025-10-09 21:40:28","breadcrumb_settings":null,"limit_modified_date":false,"reviewed_by":null,"open_ai":null,"ai":null,"created":"2024-02-13 12:38:34","updated":"2026-03-03 14:53:49"},"aioseo_breadcrumb":"<div class=\"aioseo-breadcrumbs\"><span class=\"aioseo-breadcrumb\">\n\t<a href=\"https:\/\/memberpress.com\/pt\" title=\"Home\">Home<\/a>\n<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t<a href=\"https:\/\/memberpress.com\/pt\/doc-categories\/general\/\" title=\"General\">General<\/a>\n<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t<a href=\"https:\/\/memberpress.com\/pt\/doc-categories\/protecting-content\/\" title=\"Protecting Content\">Protecting Content<\/a>\n<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\tWhat to do When User Can\u2019t Access Content?\n<\/span><\/div>","aioseo_breadcrumb_json":[{"label":"Home","link":"https:\/\/memberpress.com\/pt"},{"label":"General","link":"https:\/\/memberpress.com\/pt\/doc-categories\/general\/"},{"label":"Protecting Content","link":"https:\/\/memberpress.com\/pt\/doc-categories\/protecting-content\/"},{"label":"What to do When User Can\u2019t Access Content?","link":"https:\/\/memberpress.com\/pt\/docs\/why-is-user-unauthorized\/"}],"_links":{"self":[{"href":"https:\/\/memberpress.com\/pt\/wp-json\/wp\/v2\/ht-kb\/61526","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/memberpress.com\/pt\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/memberpress.com\/pt\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/memberpress.com\/pt\/wp-json\/wp\/v2\/users\/62252"}],"replies":[{"embeddable":true,"href":"https:\/\/memberpress.com\/pt\/wp-json\/wp\/v2\/comments?post=61526"}],"version-history":[{"count":0,"href":"https:\/\/memberpress.com\/pt\/wp-json\/wp\/v2\/ht-kb\/61526\/revisions"}],"wp:attachment":[{"href":"https:\/\/memberpress.com\/pt\/wp-json\/wp\/v2\/media?parent=61526"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/memberpress.com\/pt\/wp-json\/wp\/v2\/ht-kb-category?post=61526"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/memberpress.com\/pt\/wp-json\/wp\/v2\/ht-kb-tag?post=61526"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}