{"id":61534,"date":"2024-02-13T07:38:48","date_gmt":"2024-02-13T12:38:48","guid":{"rendered":"https:\/\/memberpress.com\/docs\/why-arent-emails-sending\/"},"modified":"2024-02-21T08:35:58","modified_gmt":"2024-02-21T13:35:58","slug":"why-arent-emails-sending","status":"publish","type":"ht_kb","link":"https:\/\/memberpress.com\/pt\/docs\/why-arent-emails-sending\/","title":{"rendered":"Por que meus e-mails n\u00e3o est\u00e3o sendo enviados?"},"content":{"rendered":"<p>\n\tO MemberPress gera, e o mailer padr\u00e3o envia, tr\u00eas tipos de e-mails.<\/p>\n<ul>\n<li>\n\tE-mails relacionados a pagamentos.<\/li>\n<li>\n\tE-mails de lembrete.<\/li>\n<li>\n\tConfigura\u00e7\u00e3o de senha, redefini\u00e7\u00e3o e e-mails de teste acionados manualmente.<\/li>\n<\/ul>\n<p>\n\tTroubleshooting missing emails consists of two steps. First, you need to check the part that\u2019s specific for every email type. Then, if that checks OK, you need to move to the general troubleshooting part. That being said, let\u2019s cover the possible reasons for missing emails.<\/p>\n<h3>E-mails relacionados a pagamentos<\/h3>\n<div>\n<p>\n\t\tIf those are not being sent, please ensure that transactions are completed properly. If your user\u2019s  transactions are not completed, then most MemberPress payment gateway-related emails will not  be sent. Incomplete transactions will have mp-txn-xxxxxxxx ID in the<br \/>\n\t\t<em>MemberPress -&gt; Transa\u00e7\u00f5es<\/em> se\u00e7\u00e3o. Se voc\u00ea tiver um problema com isso, ele pode estar relacionado \u00e0 configura\u00e7\u00e3o do gateway. Clique em <a href=\"http:\/\/docs.memberpress.com\/category\/25-supported-payment-gateways\" target=\"_blank\" rel=\"noopener\">seu gateway aqui<\/a> para verificar duas e tr\u00eas vezes sua configura\u00e7\u00e3o. O armazenamento em cache tamb\u00e9m pode causar problemas de pagamento, portanto, verifique o <a href=\"https:\/\/memberpress.com\/pt\/docs\/how-to-set-up-popular-caching-plugins-with-memberpress\/\" target=\"_blank\" rel=\"noopener\">Como configurar plug-ins de cache populares com o MemberPress<\/a> tutorial.\n\t<\/p>\n<h3>E-mails de lembrete<\/h3>\n<\/div>\n<p>\n\tWP Cron sends reminder emails. If it doesn\u2019t work correctly, reminders will not be sent. In order to confirm that WP Cron works well, please check the<br \/>\n\t<a href=\"https:\/\/memberpress.com\/pt\/docs\/how-to-test-your-reminder-emails\/\" target=\"_blank\" rel=\"noopener\">Como testar seus e-mails de lembrete<\/a> e <a href=\"https:\/\/memberpress.com\/pt\/docs\/reminders-not-sending\/\" target=\"_blank\" rel=\"noopener\">Lembretes que n\u00e3o est\u00e3o sendo enviados<\/a> tutoriais.<\/p>\n<p>\n\t Observe que, se voc\u00ea usar o acionador errado, os lembretes n\u00e3o ser\u00e3o enviados, mesmo que o WP Cron funcione bem. Portanto, verifique<br \/>\n\t<a href=\"https:\/\/memberpress.com\/pt\/docs\/creating-reminders\/\">Cria\u00e7\u00e3o de um lembrete<\/a> e garantir que voc\u00ea usou os acionadores corretos.<\/p>\n<h3>Defini\u00e7\u00e3o de senha, redefini\u00e7\u00e3o e e-mails de teste acionados manualmente<\/h3>\n<p>\n\tEsses e-mails s\u00e3o enviados usando a funcionalidade principal do WordPress, portanto, raramente falham. O MemberPress N\u00c3O os envia. Criamos os formatos para eles, etc., mas o envio real \u00e9 executado pelo seu host se voc\u00ea n\u00e3o estiver usando um plug-in SMTP.<\/p>\n<p>\n\t\t Se os e-mails de teste n\u00e3o estiverem sendo enviados corretamente, comece verificando se voc\u00ea inseriu o endere\u00e7o de e-mail correto em seu<br \/>\n\t<em>MemberPress -&gt; Configura\u00e7\u00f5es -&gt; E-mails<\/em> guia -&gt; <strong>E-mails e avisos do administrador<\/strong>\u00a0se\u00e7\u00e3o. \u00c9 para l\u00e1 que os e-mails de teste do MemberPress s\u00e3o enviados.<\/p>\n<p>\n\t\t Verifique, ou pe\u00e7a aos seus usu\u00e1rios que verifiquem, se os e-mails est\u00e3o sendo enviados para a caixa de entrada de spam. Se estiverem, verifique a se\u00e7\u00e3o abaixo.<\/p>\n<p>\n\t<span style=\"background-color: initial;\">Certifique-se de que os endere\u00e7os de e-mail de origem e destino n\u00e3o s\u00e3o os mesmos no MemberPress.\u00a0<\/span>Configura\u00e7\u00f5es &gt; guia E-mails. Insira o mesmo e-mail para essas duas se\u00e7\u00f5es pode resultar em problemas de envio, especialmente as notifica\u00e7\u00f5es por e-mail do administrador.\u00a0<\/p>\n<p>\n\t<span style=\"background-color: initial;\">Test other WordPress emails to see if they send out. The easiest way to test is to create a user (Dashboard -> Users -> Add New) and check the box \u201cSend the new user an email about their account\u201d. Use a working email address for this new user, and see if the new account email shows up. If not, it\u2019s most likely a hosting problem. If so, then we\u2019ll need admin access to troubleshoot further.<\/span><\/p>\n<p>\n\t<span style=\"background-color: initial;\">Lastly, if you\u2019re using Asynchronous emails for MemberPress. Found in the MemberPress ->\u00a0<\/span>Configura\u00e7\u00f5es -&gt; guia Geral. Tente desativar essa op\u00e7\u00e3o primeiro, se estiver ativada, e atualize as op\u00e7\u00f5es. Em seguida, verifique se seus e-mails ser\u00e3o enviados corretamente depois disso. Se sim, ent\u00e3o seu provedor de hospedagem ou SMTP (se estiver usando um) pode n\u00e3o ser compat\u00edvel com e-mails ass\u00edncronos, e esse recurso deve ser mantido desativado.<\/p>\n<h3>Quando tudo o mais \u00e9 verificado, mas os e-mails ainda n\u00e3o foram encontrados<\/h3>\n<p>\n\tSe isso acontecer, \u00e9 hora de determinar se eles est\u00e3o sendo enviados, mas n\u00e3o recebidos ou se n\u00e3o foram enviados. Isso \u00e9 relativamente f\u00e1cil. Tudo o que voc\u00ea precisa \u00e9 instalar e ativar o aplicativo<br \/>\n\t<a href=\"https:\/\/wordpress.org\/plugins\/wp-mail-logging\/\" target=\"_blank\" rel=\"noopener\">Registro de correio do WP<\/a> plugin.\u00a0<\/p>\n<p>\n\tAfter you install and activate it, you\u2019ll be able to check its log and see what\u2019s happening. If there\u2019s any error in the process, it will be displayed in the<br \/>\n\t<em>Erro<\/em> coluna como esta:<\/p>\n<p>\n\t<img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-cWCZlznxvV.png\"><\/p>\n<p>\n\tPassar o ponteiro do mouse sobre ele far\u00e1 com que outra janela com mais informa\u00e7\u00f5es sobre o erro seja exibida. Voc\u00ea poder\u00e1 ver o que exatamente est\u00e1 falhando.<\/p>\n<p>\n\tSe voc\u00ea perceber que os e-mails s\u00e3o enviados, mas n\u00e3o s\u00e3o recebidos, verifique o URL do seu site em<br \/>\n\t<a href=\"https:\/\/mxtoolbox.com\/emailhealth\/\">https:\/\/mxtoolbox.com\/emailhealth\/<\/a> site. Ele exibir\u00e1 todos os erros e avisos relacionados \u00e0 sua configura\u00e7\u00e3o SMTP atual. Por exemplo, voc\u00ea pode ver algo como isto (com mais ou menos entradas):<\/p>\n<p>\n\t<img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-ny79AkC0Fo.png\"><\/p>\n<p>\n\tSe voc\u00ea vir erros ou avisos, ou mesmo se o seu dom\u00ednio estiver em algumas listas antispam, entre em contato com o suporte de hospedagem ou com o suporte do provedor de SMTP e pe\u00e7a ajuda para resolv\u00ea-los.<\/p>\n<p>\n\tHere\u2019s a tutorial related to fixing DMARC errors, which are, by far, the most common ones \u2013<br \/>\n\t<a href=\"https:\/\/wpmailsmtp.com\/how-to-create-dmarc-record\/\">https:\/\/wpmailsmtp.com\/how-to-create-dmarc-record\/<\/a>. And here\u2019s another one for SPF \u2013 <a href=\"https:\/\/www.dmarcanalyzer.com\/spf\/how-to-create-an-spf-txt-record\/\">https:\/\/www.dmarcanalyzer.com\/spf\/how-to-create-an-spf-txt-record\/<\/a>.<\/p>\n<p>\n\tVoc\u00ea tamb\u00e9m pode encontrar o<br \/>\n\t<a href=\"https:\/\/wordpress.org\/plugins\/stop-wp-emails-going-to-spam\/\" target=\"_blank\" rel=\"noopener\">Impedir que os e-mails do WP sejam enviados para spam<\/a> plugin \u00fatil.<\/p>\n<p>\n\tIf you can\u2019t resolve email-sending issues caused by your current default mailer setup, due to whatever reason, you can check the<br \/>\n\t<a href=\"https:\/\/memberpress.com\/pt\/docs\/how-to-connect-smtp-with-memberpress\/\">Como conectar o SMTP com o MemberPress<\/a> e altere seu correio padr\u00e3o.<\/p>","protected":false},"excerpt":{"rendered":"<p>MemberPress generates, and the default mailer then sends three types of emails. Payment-related emails. Reminder emails. Password set, reset, and manually triggered test emails. Troubleshooting missing emails consists of two steps. First, you need to check the part that\u2019s specific for every email type. Then, if that checks OK, you need to move to the [\u2026]<\/p>\n","protected":false},"author":62252,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","footnotes":""},"ht-kb-category":[1332],"ht-kb-tag":[1394,1393],"class_list":["post-61534","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-miscellaneous-issues","ht_kb_tag-webhost","ht_kb_tag-webhosting","entry","has-post-thumbnail"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"MemberPress generates, and the default mailer then sends three types of emails. 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