{"id":61811,"date":"2024-02-13T08:19:29","date_gmt":"2024-02-13T13:19:29","guid":{"rendered":"https:\/\/memberpress.com\/docs\/processing-partial-refunds\/"},"modified":"2025-06-17T07:05:40","modified_gmt":"2025-06-17T11:05:40","slug":"processing-partial-refunds","status":"publish","type":"ht_kb","link":"https:\/\/memberpress.com\/pt\/docs\/processing-partial-refunds\/","title":{"rendered":"Processamento de reembolsos parciais"},"content":{"rendered":"

Vis\u00e3o geral<\/h2>\n\n\n\n

Em alguns casos, pode ser necess\u00e1rio fazer reembolsos parciais para seus usu\u00e1rios (por exemplo, se voc\u00ea quiser ratear o cancelamento). No momento, o MemberPress n\u00e3o tem um recurso de reembolso parcial. No entanto, voc\u00ea pode fazer um reembolso parcial manualmente, e este documento mostrar\u00e1 como faz\u00ea-lo.<\/p>\n\n\n\n

Please be sure to read through them all before\u00a0proceeding as your ability to follow the steps quickly will be important for your user\u2019s uninterrupted access to your site\u2019s protected content. This is because processing a refund on the gateway level will trigger the payment to be marked as refunded in MemberPress and refunded transactions do not allow access to protected content.\u00a0<\/p>\n\n\n\n

Observa\u00e7\u00e3o<\/strong>: Lembre-se de que voc\u00ea precisar\u00e1 calcular manualmente o valor rateado caso deseje fazer um reembolso rateado. <\/p>\n\n\n\n

Etapas para oferecer reembolsos parciais<\/h2>\n\n\n\n
    \n
  1. Processar o reembolso parcial no n\u00edvel do gateway. Voc\u00ea pode encontrar instru\u00e7\u00f5es sobre como fazer isso em nossos gateways* compat\u00edveis clicando nestes links: Listrado<\/strong><\/a>, PayPal<\/strong><\/a>, Quadrado<\/a><\/strong>e Authorize.net<\/strong><\/a>. If you need more help than those links provided or for third-party gateways, please reach out to the gateway\u2019s customer support as our support will not help with this step.\u00a0<\/li>\n\n\n\n
  2. Navegue at\u00e9 sua p\u00e1gina do WordPress Painel > MemberPress > Transa\u00e7\u00f5es<\/strong> guia.\u00a0<\/li>\n\n\n\n
  3. Pesquise a transa\u00e7\u00e3o que voc\u00ea acabou de reembolsar usando as op\u00e7\u00f5es de pesquisa no canto superior direito da p\u00e1gina.\u00a0<\/li>\n\n\n\n
  4. Hover over the transaction\u2019s unique ID.<\/li>\n\n\n\n
  5. Clique no bot\u00e3o Editar<\/em>\u00a0link.\u00a0<\/li>\n\n\n\n
  6. Na p\u00e1gina de edi\u00e7\u00e3o, fa\u00e7a as seguintes altera\u00e7\u00f5es:\n
      \n
    1. Para Status, <\/em>alter\u00e1-lo de Reembolsado<\/em>\u00a0para Completo<\/em>.<\/li>\n\n\n\n
    2. (Opcional)<\/em>\u00a0Para Subtotal<\/em>, edite o pre\u00e7o para refletir o que o usu\u00e1rio pagou agora. Esse ser\u00e1 o valor originalmente pago, menos o reembolso (por exemplo, $10 (pago) - $2 (reembolsado) = $8).<\/li>\n<\/ol>\n<\/li>\n\n\n\n
    3. Clique no bot\u00e3o Atualiza\u00e7\u00e3o<\/em>\u00a0na parte inferior da p\u00e1gina.<\/li>\n<\/ol>\n\n\n\n

      V\u00eddeo resumido das etapas 2 a 7<\/h4>\n\n\n\n
      \"\"\/<\/figure>\n\n\n\n

      *Observa\u00e7\u00e3o especial sobre o gateway off-line MemberPress:<\/strong> Se o usu\u00e1rio se inscreveu usando o gateway off-line, voc\u00ea pode reembols\u00e1-lo fora do site MemberPress e, se necess\u00e1rio, editar a transa\u00e7\u00e3o conforme descrito na etapa 6b, se desejar. Caso contr\u00e1rio, voc\u00ea n\u00e3o pode fazer nada e o usu\u00e1rio n\u00e3o perder\u00e1 o acesso, desde que a transa\u00e7\u00e3o ainda n\u00e3o tenha expirado.\u00a0<\/p>","protected":false},"excerpt":{"rendered":"

      Overview In some cases, you might need to do partial refunds for your users (e.g. if you want to prorate\u00a0the\u00a0cancellation). MemberPress does not presently have a partial refund feature. However, you can do a partial refund manually, and this document will show you how. Please be sure to read through them all before\u00a0proceeding as your [\u2026]<\/p>\n","protected":false},"author":62252,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","footnotes":""},"ht-kb-category":[1319],"ht-kb-tag":[1403],"class_list":["post-61811","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-subscriptions-and-transactions","ht_kb_tag-pro-rate-cancellations","entry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t