{"id":61843,"date":"2024-02-13T08:25:08","date_gmt":"2024-02-13T13:25:08","guid":{"rendered":"https:\/\/memberpress.com\/docs\/send-follow-up-ticket-for-stopped-subscription-with-zendesk-zapier\/"},"modified":"2024-02-13T17:18:39","modified_gmt":"2024-02-13T22:18:39","slug":"send-follow-up-ticket-for-stopped-subscription-with-zendesk-zapier","status":"publish","type":"ht_kb","link":"https:\/\/memberpress.com\/pt\/docs\/send-follow-up-ticket-for-stopped-subscription-with-zendesk-zapier\/","title":{"rendered":"Enviar t\u00edquete de acompanhamento para assinatura interrompida com o Zendesk (Zapier)"},"content":{"rendered":"<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\">\n\t <em><strong>Observa\u00e7\u00e3o<\/strong><\/em>: Para utilizar essa funcionalidade, primeiro voc\u00ea precisar\u00e1 integrar o Zapier ao MemberPress: <a href=\"https:\/\/memberpress.com\/pt\/docs\/official-memberpress-zapier-integration\/\">https:\/\/memberpress.com\/docs\/official-memberpress-zapier-integration\/<\/a><\/p><p>\n\t Muitas vezes nos perguntam se existe a possibilidade de enviar um t\u00edquete de acompanhamento no Zendesk quando uma assinatura \u00e9 interrompida. Aqui est\u00e3o algumas instru\u00e7\u00f5es sobre como tornar isso poss\u00edvel facilmente usando o Zapier para criar um Zap com o MemberPress e o Zendesk.<\/p><h2>Etapa:1 Fa\u00e7a login e comece a criar um Zap<\/h2><p>\n\t A primeira coisa que voc\u00ea precisa fazer \u00e9 entrar na sua conta Zapier e clicar no bot\u00e3o \u201cCriar Zap\u201d.<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-be7hNwIE1S-3.png\" target=\"_blank\" rel=\"noopener\"><\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-WoUwwa5a4m.png\"><\/p><h2>Etapa 2: Criando um acionador MemberPress<\/h2><p>\n\t Procure por MemberPress na barra de pesquisa e clique nele quando o encontrar.<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-03pzVFSvt1-3.png\" target=\"_blank\" rel=\"noopener\"><\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-UCUctDIHY6.png\"><\/p><p>\n\t Em seguida, clique na op\u00e7\u00e3o \u201cAssinatura cancelada\u201d. Depois, clique no bot\u00e3o Continuar.<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-o6jpsVfrrM.png\" target=\"_blank\" rel=\"noopener\"><\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-KAG27WhYh3.png\"><\/p><p>\n\t Conecte sua conta MemberPress, caso ainda n\u00e3o tenha feito isso, e clique em continuar.<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-uqD4uvlwzl-4.png\" target=\"_blank\" rel=\"noopener\"><\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-CKHiTgacLz.png\"><\/p><p>\n\t Teste o acionador para que o Zapier possa extrair uma assinatura que tenha sido cancelada. Quando terminar, clique em Continue (Continuar).<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-4pmKUypYNo-3.png\" target=\"_blank\" rel=\"noopener\"><\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-G5ZJMlTfDV.png\"><\/p><h2>Etapa 3: criar um acionador de a\u00e7\u00e3o do Zendesk<\/h2><p>\n\t Procure o Zendesk e selecione-o.<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-03JUSBYknC.png\" target=\"_blank\" rel=\"noopener\"><\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-M00h8ZThVE.png\"><\/p><p>\n\t Em seguida, selecione \u201cCriar ticket\u201d e clique em Continuar.<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-dIMdFxBEqj.png\" target=\"_blank\" rel=\"noopener\"><\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-j83PI377Gt.png\"><\/p><p>\n\t Voc\u00ea dever\u00e1 conectar sua conta do Zendesk ao Zap se ainda n\u00e3o tiver feito isso e, em seguida, clicar em Continue (Continuar).<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-9dPv0Z33wS.png\" target=\"_blank\" rel=\"noopener\"> <\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-QmbeVPeLnl.png\"><\/p><p>\n\t Em seguida, voc\u00ea dever\u00e1 preencher todos os campos obrigat\u00f3rios e definir os campos opcionais que desejar. A configura\u00e7\u00e3o opcional de grupo \u00e9 definida como o grupo que receber\u00e1 o t\u00edquete no exemplo abaixo, juntamente com o campo obrigat\u00f3rio.<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-7GbnXqk8UU.png\" target=\"_blank\" rel=\"noopener\"> <\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-GMALSTD9lY.png\"><\/p><p>\n\t H\u00e1 mais um campo obrigat\u00f3rio que precisa ser preenchido antes de prosseguir, que \u00e9 o campo \u201cPrimeiro coment\u00e1rio\/descri\u00e7\u00e3o\u201d. Depois de preencher tudo da maneira que desejar, clique em Continuar.<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-AAcn8FBzvp.png\" target=\"_blank\" rel=\"noopener\"><\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-cRUpSB2efu.png\"><\/p><p>\n\t Em seguida, teste a a\u00e7\u00e3o<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-ChMmWcSTvW.png\" target=\"_blank\" rel=\"noopener\"><\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-kZRFcTi5Wv.png\"><\/p><p>\n\t Verifique no Zendesk se o ticket foi enviado corretamente ap\u00f3s o teste. O exemplo abaixo mostra o grupo opcional definido para o qual o ticket deve ir depois de enviado, que \u00e9 o Support.<\/p><p>\n\t <a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-jjoxz0mRKl.png\" target=\"_blank\" rel=\"noopener\"><\/a><\/p><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2024\/02\/file-YOG65T19Nm.png\"><\/p><p>\n\t  Por fim, volte ao Zapier, nomeie seu Zap e clique no bot\u00e3o \u201cPublicar Zap\u201d.\u00a0<\/p><p>\n\t  Parab\u00e9ns, voc\u00ea acabou de criar um zap com o MemberPress e o Zendesk!<\/p>","protected":false},"excerpt":{"rendered":"<p>We are often asked if there is a possibility of sending a follow-up ticket in Zendesk when a Subscription has stopped. Here are some instructions on how to easily make this possible by using Zapier to create a Zap with MemberPress and Zendesk. Step:1 Login and Start Creating a Zap The first thing you will [\u2026]<\/p>\n","protected":false},"author":62252,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","footnotes":""},"ht-kb-category":[1317],"ht-kb-tag":[],"class_list":{"0":"post-61843","1":"ht_kb","2":"type-ht_kb","3":"status-publish","4":"format-standard","6":"ht_kb_category-zapier-integrations","7":"entry","8":"has-post-thumbnail"},"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.9.5.2 - aioseo.com -->\n\t<meta name=\"description\" content=\"Note: In order to utilize this functionality, you will first need to integrate Zapier with MemberPress: https:\/\/memberpress.com\/docs\/official-memberpress-zapier-integration\/ We are often asked if there is a possibility of sending a follow-up ticket in Zendesk when a Subscription has stopped. 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