{"id":62903,"date":"2024-02-13T10:59:40","date_gmt":"2024-02-13T15:59:40","guid":{"rendered":"https:\/\/memberpress.com\/docs\/manage-subscriptions-and-transactions-with-authorize-net\/"},"modified":"2024-02-21T08:22:30","modified_gmt":"2024-02-21T13:22:30","slug":"manage-subscriptions-and-transactions-with-authorize-net","status":"publish","type":"ht_kb","link":"https:\/\/memberpress.com\/pt\/docs\/manage-subscriptions-and-transactions-with-authorize-net\/","title":{"rendered":"Como gerenciar assinaturas e transa\u00e7\u00f5es com o Authorize.net"},"content":{"rendered":"<div class=\"callout\">\n\t<p id=\"top\">\n\t\t<strong><u> Abordado neste artigo:<\/u><\/strong>\n\t<\/p>\n\t<ul>\n\t\t<li><a href=\"#cancelling\">Como cancelar assinaturas<\/a><\/li>\n\t\t<li><a href=\"#failed-payments\">Manuseio de pagamentos n\u00e3o realizados<\/a><\/li>\n\t\t<li><a href=\"#add\">Como adicionar um pagamento ausente<\/a><\/li>\t\n\t<\/ul>\n<\/div><h2 id=\"cancelling\">Cancelamento de assinaturas no Authorize.net<\/h2><div>Normalmente, \u00e9 recomend\u00e1vel cancelar as assinaturas diretamente no MemberPress, pois <a href=\"http:\/\/docs.memberpress.com\/article\/181-canceling-subscriptions\">descrito aqui<\/a>. No entanto, talvez seja necess\u00e1rio cancelar uma assinatura diretamente em sua conta authorize.net. Por exemplo, isso seria necess\u00e1rio se voc\u00ea exclu\u00edsse uma assinatura no MemberPress antes de cancel\u00e1-la corretamente. Nesses casos, siga estas instru\u00e7\u00f5es para cancelar diretamente no authorize.net:<\/div><ol><li>Fa\u00e7a login em sua conta Authorize.net<\/li><li>Clique em <i>Tools &gt; Recurring Billing (Ferramentas &gt; Faturamento recorrente)<\/i><\/li><li>Exibir assinaturas ativas<\/li><li>Encontre a assinatura do usu\u00e1rio na lista e clique nela <b>ID do assinante<\/b> link<\/li><li>Clique \"<b>Editar assinatura<\/b>\" na parte superior<\/li><li>Clique \"<b>Cancelar assinatura<\/b>\" na parte superior<\/li><li>Clique \"<b>OK<\/b>\" na janela pop-up para confirmar o cancelamento<\/li><\/ol><p>\n<a class=\"callout dashed\" href=\"#top\">Voltar ao topo<\/a>\n<\/p><h2 id=\"failed-payments\">Manuseio de pagamentos n\u00e3o realizados<\/h2><div>Se o pagamento de um assinante falhar e o recurso de \u201cNova Tentativa Autom\u00e1tica\u201d do Authorize.net n\u00e3o estiver ativado, ser\u00e1 necess\u00e1rio recarregar manualmente o pagamento do assinante no Authorize.net. Se a fun\u00e7\u00e3o de Tentativa Autom\u00e1tica estiver ativada, a assinatura do assinante permanecer\u00e1 no status \u201csuspensa\u201d at\u00e9 que ele atualize o cart\u00e3o vinculado \u00e0 sua assinatura no Authorize.net. Ap\u00f3s a atualiza\u00e7\u00e3o, o Authorize.net tentar\u00e1 automaticamente novamente o pagamento que falhou para a assinatura.<\/div><div>O recurso de nova tentativa autom\u00e1tica do Authorize.net pode ser ativado seguindo estas etapas:<\/div><ol><li>Fa\u00e7a login na sua conta Authorize.net;<\/li><li>Acesse o <b>Faturamento recorrente<\/b> na p\u00e1gina <i>Ferramentas <\/i>se\u00e7\u00e3o;<\/li><li>Clique no bot\u00e3o \"<b>Ativar nova tentativa autom\u00e1tica<\/b>\" e, em seguida, o link \"<b>Ativar nova tentativa autom\u00e1tica<\/b>\".<\/li><\/ol><p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\">\n<strong>Observa\u00e7\u00e3o: <\/strong> A fun\u00e7\u00e3o de nova tentativa autom\u00e1tica do Authorize.net n\u00e3o pode ser desativada depois de ativada na sua conta.\n<\/p><p>\n<a class=\"callout dashed\" href=\"#top\">Voltar ao topo<\/a>\n<\/p><h2 id=\"add\">Adi\u00e7\u00e3o de um pagamento ausente<\/h2><div>Siga estas instru\u00e7\u00f5es se voc\u00ea vir um pagamento conclu\u00eddo em sua conta Authorize.net, mas esse pagamento n\u00e3o estiver refletido no <i>MemberPress &gt; Transa\u00e7\u00f5es<\/i> e\/ou n\u00e3o est\u00e1 conectado \u00e0 sua assinatura na p\u00e1gina <i>MemberPress &gt; Assinaturas<\/i> p\u00e1gina *.&nbsp;<\/div>\n        <div class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\"><p>Observe que um pagamento ausente \u00e9 um sinal de que sua integra\u00e7\u00e3o com o Authorize.net n\u00e3o foi configurada corretamente de acordo com as instru\u00e7\u00f5es acima. Verifique duas e tr\u00eas vezes sua configura\u00e7\u00e3o e entre em contato com <a href=\"https:\/\/memberpress.com\/pt\/support\/\" target=\"_blank\" rel=\"noopener\">Suporte MemberPress<\/a> se voc\u00ea continuar tendo problemas.<\/p><\/div>\n      <div>*<b><i>&nbsp;Se voc\u00ea vir um ID de assinatura na p\u00e1gina MemberPress &gt; Assinaturas do usu\u00e1rio, mas ele tiver o formato mp-sub-xxxxxxxxxxx, ser\u00e1 necess\u00e1rio seguir <\/i><\/b><a href=\"https:\/\/memberpress.com\/pt\/docs\/editing-subscriptions\/\"><b><i>estas instru\u00e7\u00f5es<\/i><\/b><\/a><b><i> antes de prosseguir para a Etapa 1.<\/i><\/b>&nbsp;<\/div><h3 style=\"margin-left: 20px;\">Etapa 1 - Localize o ID da transa\u00e7\u00e3o para o pagamento no Authorize.net<\/h3><div>Para come\u00e7ar, voc\u00ea precisar\u00e1 localizar o pagamento (caso ainda n\u00e3o saiba qual \u00e9). As informa\u00e7\u00f5es que voc\u00ea pode usar para procur\u00e1-lo incluem:<\/div><ul><li>O ID da assinatura (se for uma assinatura recorrente), como aparece na p\u00e1gina MemberPress &gt; Subscriptions (procure uma sequ\u00eancia de n\u00fameros)<\/li><li>O e-mail do usu\u00e1rio, que pode ser encontrado na p\u00e1gina WordPress &gt; Usu\u00e1rios OU na p\u00e1gina MemberPress &gt; Membros<\/li><li>A data em que o faturamento ocorreu<\/li><\/ul><h5 style=\"margin-left: 20px;\">Com essas informa\u00e7\u00f5es em m\u00e3os, voc\u00ea pode localizar o ID da transa\u00e7\u00e3o no Authorize.net seguindo os passos abaixo (observa\u00e7\u00e3o: essas etapas foram retiradas diretamente da p\u00e1gina de suporte do authorize.net; para acessar a p\u00e1gina completa, por favor, <a href=\"https:\/\/support.authorize.net\/s\/article\/How-Do-I-Search-for-Transactions\" target=\"_blank\" rel=\"noopener\">clique aqui<\/a>):<\/h5><ol><li>Fa\u00e7a login na interface do comerciante em <a href=\"https:\/\/account.authorize.net\/\">https:\/\/account.authorize.net<\/a>.<\/li><li>Clique em&nbsp;<strong>Transa\u00e7\u00e3o<\/strong>&nbsp;<strong>Pesquisa&nbsp;<\/strong>na barra de ferramentas principal.<\/li><li>Clique em&nbsp;<strong>Pesquisar uma transa\u00e7\u00e3o&nbsp;<\/strong>no menu principal do lado esquerdo.<\/li><li>Insira um ou mais par\u00e2metros de pesquisa nos campos fornecidos.<\/li><li>Clique no bot\u00e3o&nbsp;<strong>Mostrar&nbsp;<\/strong>para escolher quantos resultados por p\u00e1gina ser\u00e3o exibidos: 10 (padr\u00e3o), 15, 20 ou 25 resultados.<\/li><li>Clique em&nbsp;<strong>Pesquisa&nbsp;<\/strong>para exibir o Resumo da transa\u00e7\u00e3o. Isso exibir\u00e1 seus resultados:<\/li><\/ol><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/08\/Authorize.net-Transaction-ID.png\" style=\"width: 100%; max-width: 100%; \"><\/p><p>Copie o ID da transa\u00e7\u00e3o que voc\u00ea v\u00ea sob o&nbsp;<em>ID trans <\/em>coluna. Voc\u00ea vai usar isso na Etapa 2.<\/p><h3 style=\"margin-left: 20px;\">Etapa 2 - Adicionar manualmente a transa\u00e7\u00e3o<\/h3><div>Para adicionar manualmente o pagamento ausente, voc\u00ea pode seguir estas etapas com base no tipo de pagamento que recebeu:<\/div><h5>Um \u00fanico pagamento \u00fanico (N\u00c3O associado a uma assinatura recorrente existente):<\/h5><ol><li>Ir para <i>MemberPress &gt; Transa\u00e7\u00f5es<\/i>.<\/li><li>Selecione <b>Adicionar novo<\/b> na parte superior da p\u00e1gina.<\/li><li>Colar o <i>ID da transa\u00e7\u00e3o<\/i> que voc\u00ea identificou na Etapa 1 no <b>N\u00famero da transa\u00e7\u00e3o<\/b>.<\/li><li>Selecione o usu\u00e1rio ao qual voc\u00ea deseja associar a transa\u00e7\u00e3o. Voc\u00ea pode come\u00e7ar a digitar o nome de usu\u00e1rio, e as op\u00e7\u00f5es dispon\u00edveis ser\u00e3o exibidas.<\/li><li>Selecione qual <i>Associa\u00e7\u00e3o <\/i>\u00e0 qual a transa\u00e7\u00e3o deve ser associada.<\/li><li>Adicionar a transa\u00e7\u00e3o <b>Subtotal<\/b>&nbsp;valor. Esse valor deve ser o que o usu\u00e1rio pagou a voc\u00ea.<\/li><li>Adicione quaisquer dados relacionados a impostos, conforme aplic\u00e1vel.<\/li><li>Defina o <i>Status <\/i>da transa\u00e7\u00e3o para <b>Completo<\/b>.<\/li><li>Defina o <i>Gateway&nbsp;<\/i>para <b>Authorize.net<\/b>.<\/li><li>Deixe o campo Subscription (Assinatura) em branco.<\/li><li>Adicione o <b>Data de cria\u00e7\u00e3o<\/b>. A data que voc\u00ea definir aqui ser\u00e1 a data em que o usu\u00e1rio lhe pagou.<\/li><li>Adicione o <b>Data de expira\u00e7\u00e3o<\/b>. A data definida aqui ser\u00e1 a data de vencimento do pagamento do usu\u00e1rio.<\/li><li>Selecione <b>Criar<\/b>.<\/li><\/ol><h5>Se voc\u00ea quiser adicionar uma transa\u00e7\u00e3o a uma transa\u00e7\u00e3o existente&nbsp;<em>recorrente<\/em>&nbsp;assinatura:<\/h5><ol><li>Ir para <i>MemberPress &gt; Assinaturas<\/i>.<\/li><li>Procure a assinatura do usu\u00e1rio \u00e0 qual voc\u00ea deseja adicionar o pagamento pendente.<\/li><li>Passe o mouse sobre o ID exclusivo da assinatura e clique em \u201c<b>Adicionar Txn<\/b>\" link.<\/li><li>Colar o <i>ID da transa\u00e7\u00e3o<\/i>&nbsp;que voc\u00ea identificou na Etapa 1 no <b>N\u00famero da transa\u00e7\u00e3o<\/b>.<\/li><li>Selecione o usu\u00e1rio ao qual voc\u00ea deseja associar a transa\u00e7\u00e3o. Voc\u00ea pode come\u00e7ar a digitar o nome de usu\u00e1rio, e as op\u00e7\u00f5es dispon\u00edveis ser\u00e3o exibidas.<\/li><li>Selecione qual <i>Associa\u00e7\u00e3o <\/i>\u00e0 qual a transa\u00e7\u00e3o deve ser associada.<\/li><li>Adicionar a transa\u00e7\u00e3o&nbsp;<b>Subtotal<\/b>&nbsp;valor. Esse valor deve ser o que o usu\u00e1rio pagou a voc\u00ea.<\/li><li>Adicione quaisquer dados relacionados a impostos, conforme aplic\u00e1vel.<\/li><li>Defina o&nbsp;<i>Status&nbsp;<\/i>da transa\u00e7\u00e3o para <b>Completo<\/b>.<\/li><li>Defina o&nbsp;<i>Gateway&nbsp;<\/i>para <b>Authorize.net<\/b>.<\/li><li>Deixe o campo Subscription como est\u00e1 (ele deve ter sido preenchido automaticamente com o ID correto).<\/li><li>Adicione o <b>Data de cria\u00e7\u00e3o<\/b>. A data que voc\u00ea definir aqui ser\u00e1 a data em que o usu\u00e1rio lhe pagou.<\/li><li>Adicione o <b>Data de expira\u00e7\u00e3o<\/b>. A data definida aqui ser\u00e1 a data de vencimento do pagamento do usu\u00e1rio.<\/li><li>Selecione <b>Criar<\/b>.<\/li><\/ol><h3 style=\"margin-left: 20px;\">Etapa 3 - Verificar<\/h3><div>Ap\u00f3s concluir essas etapas, o pagamento dever\u00e1 ter sido adicionado corretamente, e a assinatura do usu\u00e1rio dever\u00e1 estar marcada como ativa, conforme destacado aqui:&nbsp;<\/div><p><img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/08\/Added-Payment-Authorize.net_.png\" style=\"width: 100%; max-width: 100%; \"><\/p><p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\">\n<strong>Observa\u00e7\u00e3o: <\/strong> No <em>MemberPress &gt; Assinatura<\/em> p\u00e1gina, o&nbsp;<em>Ativo<\/em> da assinatura deve ser definida como uma coluna <strong>verde Sim<\/strong>&nbsp;e o <em>Expira em<\/em>&nbsp;A coluna deve indicar a data de vencimento do pagamento em atraso.\n<\/p><p>\n<a class=\"callout dashed\" href=\"#top\">Voltar ao topo<\/a>\n<\/p>","protected":false},"excerpt":{"rendered":"<p>Covered in this article: How to Cancel Subscriptions Handling Failed Payments How to Add a Missing Payment Canceling Subscriptions in Authorize.net Normally, you&#8217;ll want to cancel subscriptions directly in MemberPress as outlined here. However, you may need to cancel a subscription directly in your authorize.net account. For example, this would be necessary if you deleted [&hellip;]<\/p>\n","protected":false},"author":62252,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","footnotes":""},"ht-kb-category":[1275],"ht-kb-tag":[1388,1387],"class_list":["post-62903","ht_kb","type-ht_kb","status-publish","format-standard","ht_kb_category-authorize-net","ht_kb_tag-subcription","ht_kb_tag-subcriptions","entry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.2 - aioseo.com -->\n\t<meta name=\"description\" content=\"Covered in this article: How to Cancel Subscriptions Handling Failed Payments How to Add a Missing Payment Canceling Subscriptions in Authorize.net Normally, you&#039;ll want to cancel subscriptions directly in MemberPress as outlined here. 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