{"id":15890,"date":"2017-10-04T11:01:01","date_gmt":"2017-10-04T17:01:01","guid":{"rendered":"https:\/\/memberpress.com\/?p=15890"},"modified":"2017-10-04T19:39:10","modified_gmt":"2017-10-05T01:39:10","slug":"how-to-create-a-knowledgebase-or-faq-for-your-membership-site","status":"publish","type":"post","link":"https:\/\/memberpress.com\/pt\/blog\/how-to-create-a-knowledgebase-or-faq-for-your-membership-site\/","title":{"rendered":"Como criar uma base de conhecimento ou FAQ para seu site de associa\u00e7\u00e3o"},"content":{"rendered":"<p>Economizar tempo, aumentar o n\u00famero de inscri\u00e7\u00f5es e melhorar os n\u00edveis de satisfa\u00e7\u00e3o dos associados s\u00e3o apenas algumas das maneiras pelas quais a inclus\u00e3o de uma FAQ ou de uma base de conhecimento em seu site ajuda o seu neg\u00f3cio de associa\u00e7\u00e3o.<\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<label for=\"ez-toc-cssicon-toggle-item-6a0b71dad8312\" class=\"ez-toc-cssicon-toggle-label\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">O QUE H\u00c1 DENTRO<\/p>\n<span class=\"ez-toc-cssicon\"><span class=\"eztoc-hide\" style=\"display:none;\">Alternar<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #000000;color:#000000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #000000;color:#000000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6a0b71dad8312\"  \/><nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/memberpress.com\/pt\/blog\/how-to-create-a-knowledgebase-or-faq-for-your-membership-site\/#So_why_add_a_knowledgebase_or_FAQ_to_your_membership_website\" >Ent\u00e3o, por que adicionar uma base de conhecimento ou perguntas frequentes ao seu site de associa\u00e7\u00e3o?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/memberpress.com\/pt\/blog\/how-to-create-a-knowledgebase-or-faq-for-your-membership-site\/#Save_time\" >Economize tempo<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/memberpress.com\/pt\/blog\/how-to-create-a-knowledgebase-or-faq-for-your-membership-site\/#Improve_membership_site_conversions\" >Melhorar as convers\u00f5es do site de associa\u00e7\u00e3o<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/memberpress.com\/pt\/blog\/how-to-create-a-knowledgebase-or-faq-for-your-membership-site\/#Reduce_subscription_churn\" >Reduzir a rotatividade de assinaturas<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/memberpress.com\/pt\/blog\/how-to-create-a-knowledgebase-or-faq-for-your-membership-site\/#The_How-To\" >Como fazer<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/memberpress.com\/pt\/blog\/how-to-create-a-knowledgebase-or-faq-for-your-membership-site\/#Choose_a_Purpose_Built_Knowledgebase_or_FAQ_WordPress_Theme\" >Escolha um tema WordPress de base de conhecimento ou de perguntas frequentes criado para fins espec\u00edficos<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/memberpress.com\/pt\/blog\/how-to-create-a-knowledgebase-or-faq-for-your-membership-site\/#Adding_a_Knowledgebase_and_FAQ_to_your_WordPress_Membership_Site_with_a_Plugin\" >Como adicionar uma base de conhecimento e perguntas frequentes ao seu site de associa\u00e7\u00e3o do WordPress com um plug-in<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/memberpress.com\/pt\/blog\/how-to-create-a-knowledgebase-or-faq-for-your-membership-site\/#Final_Thoughts\" >Considera\u00e7\u00f5es finais<\/a><\/li><\/ul><\/nav><\/div>\n\n<p>Mas o que s\u00e3o exatamente uma FAQ e uma base de conhecimento, como elas podem ajud\u00e1-lo e como voc\u00ea pode adicion\u00e1-las ao seu site? Temos as respostas para voc\u00ea neste guia sobre como cri\u00e1-las para sites de associa\u00e7\u00e3o com tecnologia WordPress.<\/p>\n<p>Mesmo que voc\u00ea esteja <a href=\"https:\/\/memberpress.com\/pt\/wordpress-membership-plugins-versus-hosted-membership-solutions\/\" target=\"_blank\" rel=\"noopener\">n\u00e3o usar o WordPress<\/a> para o seu site de associa\u00e7\u00e3o, voc\u00ea ainda pode aprender sobre os benef\u00edcios de adicionar uma base de conhecimento ou FAQ ao seu site com este artigo. Voc\u00ea s\u00f3 ter\u00e1 de encontrar outra maneira de adicionar essa funcionalidade ao seu site.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"So_why_add_a_knowledgebase_or_FAQ_to_your_membership_website\"><\/span>Ent\u00e3o, por que adicionar uma base de conhecimento ou perguntas frequentes ao seu site de associa\u00e7\u00e3o?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-Help-Topics.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-15894\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-Help-Topics.png\" alt=\"\" width=\"1480\" height=\"817\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-Help-Topics.png 1480w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-Help-Topics-300x166.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-Help-Topics-1024x565.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-Help-Topics-768x424.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-Help-Topics-308x170.png 308w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-Help-Topics-840x464.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-Help-Topics-1216x671.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-Help-Topics-700x386.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-Help-Topics-156x86.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-Help-Topics-1080x596.png 1080w\" sizes=\"(max-width: 1480px) 100vw, 1480px\" \/><\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Save_time\"><\/span>Economize tempo<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Um dos principais benef\u00edcios de adicionar uma base de conhecimento ou FAQ ao seu site \u00e9 o tempo que voc\u00ea economizar\u00e1. Embora possa ser necess\u00e1rio um pouco de esfor\u00e7o inicial para criar o conte\u00fado, lembre-se de que a cria\u00e7\u00e3o de conte\u00fado \u00e9 crucial para <a href=\"https:\/\/memberpress.com\/pt\/growing-your-membership-site-with-automation-and-outsourcing\/\" target=\"_blank\" rel=\"noopener\">aumentar o n\u00famero de membros que voc\u00ea pode terceirizar<\/a>.<\/p>\n<p>Por\u00e9m, depois de publicar as respostas \u00e0s perguntas que recebe regularmente, seu p\u00fablico poder\u00e1 encontrar mais facilmente as solu\u00e7\u00f5es por conta pr\u00f3pria. Caso contr\u00e1rio, basta encaminhar a eles um link para um artigo relevante quando entrarem em contato com voc\u00ea. Tudo isso economiza muito tempo para voc\u00ea e sua equipe de suporte ao lidar com as perguntas dos membros existentes e dos novos visitantes.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Improve_membership_site_conversions\"><\/span>Melhorar as convers\u00f5es do site de associa\u00e7\u00e3o<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Voc\u00ea tamb\u00e9m descobrir\u00e1 que <a href=\"https:\/\/memberpress.com\/pt\/improve-membership-site-conversions-with-these-trust-factors\/\" target=\"_blank\" rel=\"noopener\">melhorar as convers\u00f5es do site de associa\u00e7\u00e3o<\/a> Quando voc\u00ea fornece respostas f\u00e1ceis de encontrar para perguntas frequentes e outros conte\u00fados \u00fateis Embora alguns visitantes ainda possam entrar em contato com voc\u00ea se tiverem alguma d\u00favida sobre o seu site de associa\u00e7\u00e3o, h\u00e1 aqueles que simplesmente ir\u00e3o para outro lugar se ficarem frustrados. Uma base de conhecimento informativa ou perguntas frequentes ajuda a neutralizar quaisquer preocupa\u00e7\u00f5es que os novos membros em potencial possam ter, tornando a decis\u00e3o de se inscrever muito mais f\u00e1cil.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Reduce_subscription_churn\"><\/span>Reduzir a rotatividade de assinaturas<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>O fornecimento de conte\u00fado de suporte \u00fatil ajuda <a href=\"https:\/\/memberpress.com\/pt\/reducing-your-membership-sites-churn\/\" target=\"_blank\" rel=\"noopener\">reduzir sua taxa de rotatividade de membros<\/a> tamb\u00e9m. Se um membro estiver com problemas para acessar o conte\u00fado, \u00e9 menos prov\u00e1vel que ele cancele a assinatura se puder encontrar rapidamente uma solu\u00e7\u00e3o para o problema.<\/p>\n<p>Se voc\u00ea n\u00e3o tiver certeza de qual conte\u00fado adicionar \u00e0s perguntas frequentes ou \u00e0 base de conhecimento, verifique sua caixa de entrada para ver se h\u00e1 consultas recebidas de membros e poss\u00edveis inscri\u00e7\u00f5es. Comece com uma base pequena, respondendo a perguntas sobre coisas como pre\u00e7os. Em seguida, \u00e0 medida que cada consulta chegar, adicione-a \u00e0 sua base de conhecimento ou \u00e0s perguntas frequentes para come\u00e7ar a criar um reposit\u00f3rio \u00fatil de conte\u00fado \u00fatil.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"The_How-To\"><\/span>Como fazer<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Como voc\u00ea pode <a href=\"https:\/\/memberpress.com\/pt\/faq\/\" target=\"_blank\" rel=\"noopener\">veja as perguntas frequentes sobre o MemberPress<\/a>Se voc\u00ea tem um site WordPress, n\u00e3o precisa de um sistema avan\u00e7ado para publicar esse tipo de conte\u00fado. Basta adicionar uma nova p\u00e1gina ao seu site WordPress e escrever respostas \u00e0s perguntas que lhe s\u00e3o feitas com frequ\u00eancia para come\u00e7ar.<\/p>\n<p><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Example.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-15892\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Example.png\" alt=\"\" width=\"1480\" height=\"677\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Example.png 1480w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Example-300x137.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Example-1024x468.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Example-768x351.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Example-372x170.png 372w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Example-840x384.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Example-1216x556.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Example-700x320.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Example-156x71.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Example-1080x494.png 1080w\" sizes=\"(max-width: 1480px) 100vw, 1480px\" \/><\/a><\/p>\n<p>No entanto, se houver muito conte\u00fado que voc\u00ea queira adicionar \u00e0 sua base de conhecimento ou se estiver procurando um sistema mais avan\u00e7ado para gerenciar suas perguntas frequentes, a pr\u00f3xima se\u00e7\u00e3o deste guia sobre como criar uma base de conhecimento ou perguntas frequentes para o seu site de associa\u00e7\u00e3o examinar\u00e1 algumas ferramentas prontas para uso.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Choose_a_Purpose_Built_Knowledgebase_or_FAQ_WordPress_Theme\"><\/span>Escolha um tema WordPress de base de conhecimento ou de perguntas frequentes criado para fins espec\u00edficos<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Se voc\u00ea ainda n\u00e3o lan\u00e7ou seu projeto de associa\u00e7\u00e3o, uma op\u00e7\u00e3o \u00e9 escolher um tema do WordPress desenvolvido especificamente para a cria\u00e7\u00e3o de sites de base de conhecimento e de perguntas frequentes on-line. <a href=\"https:\/\/herothemes.com\/themes\/knowall-wordpress-knowledge-base\/\" target=\"_blank\" rel=\"noopener\">KnowAll do Hero Themes <\/a>\u00e9 um bom exemplo.<\/p>\n<p><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-15895\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme.png\" alt=\"\" width=\"1480\" height=\"1283\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme.png 1480w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-300x260.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-1024x888.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-768x666.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-196x170.png 196w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-708x614.png 708w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-789x684.png 789w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-1188x1030.png 1188w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-598x518.png 598w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-156x135.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-KnowAll-Theme-1080x936.png 1080w\" sizes=\"(max-width: 1480px) 100vw, 1480px\" \/><\/a><\/p>\n<p>A vantagem dessa abordagem \u00e9 que o tema ter\u00e1 um design adequado para a publica\u00e7\u00e3o de conte\u00fado de FAQ e base de conhecimento. Normalmente, os melhores temas de FAQ e base de conhecimento do WordPress incluem todos os recursos e funcionalidades de que esse tipo de site precisa. Eles tamb\u00e9m se integram perfeitamente com <a href=\"https:\/\/memberpress.com\/pt\/tour\/\" target=\"_blank\" rel=\"noopener\">o plug-in MemberPress<\/a>.<\/p>\n<p>Mas essa op\u00e7\u00e3o n\u00e3o \u00e9 adequada para todos os projetos. Se o seu site de associa\u00e7\u00e3o j\u00e1 estiver ativo, talvez n\u00e3o seja pr\u00e1tico trocar de tema. Al\u00e9m disso, se voc\u00ea quiser simplesmente adicionar uma base de conhecimento ou FAQ ao seu site de associa\u00e7\u00e3o em vez de criar um site cujo \u00fanico foco seja a publica\u00e7\u00e3o de conhecimento e conte\u00fado no estilo FAQ, esse tipo de tema provavelmente <a href=\"https:\/\/memberpress.com\/pt\/how-to-select-a-theme-for-your-membership-site\/\" target=\"_blank\" rel=\"noopener\">n\u00e3o \u00e9 a escolha certa para seu projeto<\/a>.<\/p>\n<p>Em suma, se a maior parte do conte\u00fado de sua associa\u00e7\u00e3o for publicada em formato de FAQ e base de conhecimento, usar um tema WordPress de base de conhecimento e FAQ espec\u00edfico \u00e9 uma boa op\u00e7\u00e3o. Mas se o conte\u00fado de sua associa\u00e7\u00e3o for mais variado e incluir itens como <a href=\"https:\/\/memberpress.com\/pt\/learndash-memberpress-integration\/\" target=\"_blank\" rel=\"noopener\">conte\u00fado educacional<\/a> e artigos longos, ou se voc\u00ea j\u00e1 escolheu um tema, um plug-in de base de conhecimento ou de perguntas frequentes do WordPress \u00e9 provavelmente uma op\u00e7\u00e3o melhor.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Adding_a_Knowledgebase_and_FAQ_to_your_WordPress_Membership_Site_with_a_Plugin\"><\/span>Como adicionar uma base de conhecimento e perguntas frequentes ao seu site de associa\u00e7\u00e3o do WordPress com um plug-in<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Felizmente, h\u00e1 alguns plug-ins gratuitos e comerciais excelentes dispon\u00edveis para adicionar FAQs e bases de conhecimento ao seu site WordPress. <a href=\"https:\/\/wordpress.org\/plugins\/wp-knowledgebase\/\" target=\"_blank\" rel=\"noopener\">Base de dados de conhecimento do WP<\/a> \u00e9 um plug-in gratuito popular que foi usado para adicionar uma base de conhecimento a mais de 4.000 sites e tem uma classifica\u00e7\u00e3o m\u00e9dia de usu\u00e1rios tranquilizadora de 4,4 de 5.<\/p>\n<p><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-WP-Knowledgebase-Plugin.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-15901\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-WP-Knowledgebase-Plugin.png\" alt=\"\" width=\"1480\" height=\"479\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-WP-Knowledgebase-Plugin.png 1480w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-WP-Knowledgebase-Plugin-300x97.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-WP-Knowledgebase-Plugin-1024x331.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-WP-Knowledgebase-Plugin-768x249.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-WP-Knowledgebase-Plugin-525x170.png 525w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-WP-Knowledgebase-Plugin-840x272.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-WP-Knowledgebase-Plugin-1216x394.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-WP-Knowledgebase-Plugin-700x227.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-WP-Knowledgebase-Plugin-156x50.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-WP-Knowledgebase-Plugin-1080x350.png 1080w\" sizes=\"(max-width: 1480px) 100vw, 1480px\" \/><\/a><\/p>\n<p>Depois de instalar e ativar o plugin WP Knowledgebase, voc\u00ea pode come\u00e7ar a criar artigos usando o tipo de post personalizado Knowledgebase. Esses artigos podem ser organizados usando as categorias e tags da Knowledgebase para ajudar seus visitantes a encontrar o conte\u00fado que est\u00e3o procurando.<\/p>\n<p><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-New-Article.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-15896\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-New-Article.png\" alt=\"\" width=\"1480\" height=\"716\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-New-Article.png 1480w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-New-Article-300x145.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-New-Article-1024x495.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-New-Article-768x372.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-New-Article-351x170.png 351w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-New-Article-840x406.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-New-Article-1216x588.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-New-Article-700x339.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-New-Article-156x75.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-New-Article-1080x522.png 1080w\" sizes=\"(max-width: 1480px) 100vw, 1480px\" \/><\/a><\/p>\n<p>Depois que voc\u00ea publica um artigo, ele \u00e9 exibido na p\u00e1gina da base de conhecimento que o plug-in cria. O plug-in inclui at\u00e9 mesmo uma ferramenta de pesquisa opcional que oferece aos visitantes mais uma maneira de encontrar solu\u00e7\u00f5es para seus problemas.<\/p>\n<p><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Published-Knowledgebase.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-15897\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Published-Knowledgebase.png\" alt=\"\" width=\"1480\" height=\"554\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Published-Knowledgebase.png 1480w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Published-Knowledgebase-300x112.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Published-Knowledgebase-1024x383.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Published-Knowledgebase-768x287.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Published-Knowledgebase-454x170.png 454w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Published-Knowledgebase-840x314.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Published-Knowledgebase-1216x455.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Published-Knowledgebase-700x262.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Published-Knowledgebase-156x58.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Published-Knowledgebase-1080x404.png 1080w\" sizes=\"(max-width: 1480px) 100vw, 1480px\" \/><\/a><\/p>\n<p>Voc\u00ea pode usar o widget do plug-in WP Knowledgebase para adicionar links aos seus artigos e adicionar categorias. E tamb\u00e9m pode adicionar tags \u00e0 barra lateral, aos rodap\u00e9s e a outras \u00e1reas compat\u00edveis com widgets do seu site WordPress.<\/p>\n<p><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Sidebar.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-15899\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Sidebar.png\" alt=\"\" width=\"1480\" height=\"693\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Sidebar.png 1480w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Sidebar-300x140.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Sidebar-1024x479.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Sidebar-768x360.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Sidebar-363x170.png 363w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Sidebar-840x393.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Sidebar-1216x569.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Sidebar-700x328.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Sidebar-156x73.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Sidebar-1080x506.png 1080w\" sizes=\"(max-width: 1480px) 100vw, 1480px\" \/><\/a><\/p>\n<p>E, combinando o WP Knowledgebase com um plug-in como o MemberPress, voc\u00ea pode restringir facilmente o acesso a parte ou a todo o conte\u00fado da base de conhecimento apenas aos membros.<\/p>\n<p><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Restrict-Access.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-15898\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Restrict-Access.png\" alt=\"\" width=\"1480\" height=\"921\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Restrict-Access.png 1480w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Restrict-Access-300x187.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Restrict-Access-1024x637.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Restrict-Access-768x478.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Restrict-Access-273x170.png 273w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Restrict-Access-840x523.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Restrict-Access-1099x684.png 1099w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Restrict-Access-700x436.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Restrict-Access-156x97.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Restrict-Access-1080x672.png 1080w\" sizes=\"(max-width: 1480px) 100vw, 1480px\" \/><\/a><\/p>\n<p>Como voc\u00ea pode ver, o WP Knowledgebase oferece uma maneira simples de adicionar e gerenciar os artigos de suporte em seu site de associa\u00e7\u00e3o. Se voc\u00ea quiser adicionar apenas uma p\u00e1gina b\u00e1sica de perguntas frequentes ao seu site de associa\u00e7\u00e3o, a op\u00e7\u00e3o <a href=\"https:\/\/wordpress.org\/plugins\/ultimate-faqs\/\" target=\"_blank\" rel=\"noopener\">Plugin gratuito Ultimate FAQ<\/a> \u00e9 outra boa op\u00e7\u00e3o.<\/p>\n<p><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Ultimate-FAQ-Plugin.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-15900\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Ultimate-FAQ-Plugin.png\" alt=\"\" width=\"1480\" height=\"847\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Ultimate-FAQ-Plugin.png 1480w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Ultimate-FAQ-Plugin-300x172.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Ultimate-FAQ-Plugin-1024x586.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Ultimate-FAQ-Plugin-768x440.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Ultimate-FAQ-Plugin-297x170.png 297w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Ultimate-FAQ-Plugin-840x481.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Ultimate-FAQ-Plugin-1195x684.png 1195w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Ultimate-FAQ-Plugin-700x401.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Ultimate-FAQ-Plugin-156x89.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/10\/FAQ-Ultimate-FAQ-Plugin-1080x618.png 1080w\" sizes=\"(max-width: 1480px) 100vw, 1480px\" \/><\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Final_Thoughts\"><\/span>Considera\u00e7\u00f5es finais<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Com todos os benef\u00edcios de adicionar uma se\u00e7\u00e3o de perguntas frequentes ou de base de conhecimento ao seu site de associa\u00e7\u00e3o, o que o impede? Al\u00e9m de <a href=\"https:\/\/memberpress.com\/pt\/how-to-turn-your-free-visitors-and-users-into-paid-members\/\" target=\"_blank\" rel=\"noopener\">aumento das inscri\u00e7\u00f5es<\/a>Al\u00e9m de ajudar os membros a se ajudarem e manter os usu\u00e1rios satisfeitos, o conte\u00fado extra de uma base de conhecimento ou de perguntas frequentes pode fazer parte do seu <a href=\"https:\/\/memberpress.com\/pt\/simple-seo-strategies-for-membership-websites\/\" target=\"_blank\" rel=\"noopener\">estrat\u00e9gia de SEO do site de associa\u00e7\u00e3o<\/a> e direcionar ainda mais tr\u00e1fego para voc\u00ea.<\/p>\n<p>Gra\u00e7as \u00e0 natureza extens\u00edvel do WordPress, adicionar esse tipo de conte\u00fado ao seu site \u00e9 relativamente simples. Basta instalar um tema ou plug-in adequado e come\u00e7ar a publicar respostas \u00e0s perguntas frequentes e solu\u00e7\u00f5es para problemas comuns que seu p\u00fablico est\u00e1 enfrentando.<\/p>\n<p><em>Voc\u00ea est\u00e1 pronto para criar uma base de conhecimento ou FAQ para seu site de associa\u00e7\u00e3o? Informe-nos se tiver alguma d\u00favida nos coment\u00e1rios abaixo.<\/em><\/p>\n<p>\u00a0<\/p>","protected":false},"excerpt":{"rendered":"<p>Saving time, increasing sign-ups, and improving your member satisfaction levels are just some of the ways adding a FAQ or knowledgebase to your site helps your membership business. But what are a FAQ and knowledgebase exactly, how can they help you, and how do you go about adding them to your website? We\u2019ve got the [\u2026]<\/p>\n","protected":false},"author":2122,"featured_media":15940,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","_strive_post_notes":"","footnotes":""},"categories":[69,144,145],"tags":[],"class_list":{"0":"post-15890","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-advice","8":"category-business","9":"category-tools","10":"entry"},"acf":{"plans":["scale"],"is_featured":false,"download_source":"none","mothership_slug":"","download_url":""},"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- 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