{"id":16050,"date":"2017-11-22T10:33:41","date_gmt":"2017-11-22T17:33:41","guid":{"rendered":"https:\/\/memberpress.com\/?p=16050"},"modified":"2017-11-22T10:46:40","modified_gmt":"2017-11-22T17:46:40","slug":"add-a-help-desk-to-your-membership-website","status":"publish","type":"post","link":"https:\/\/memberpress.com\/pt\/blog\/add-a-help-desk-to-your-membership-website\/","title":{"rendered":"Como adicionar uma central de ajuda ao seu site de associa\u00e7\u00e3o"},"content":{"rendered":"<p>Um dos segredos para administrar um site de associa\u00e7\u00e3o bem-sucedido \u00e9 oferecer um excelente suporte aos associados. Um bom atendimento ao cliente n\u00e3o s\u00f3 pode manter os membros atuais satisfeitos, ajudando a reduzir a rotatividade de membros, como tamb\u00e9m pode contribuir para que mais membros se tornem membros.\u00a0<a href=\"https:\/\/memberpress.com\/pt\/how-to-turn-your-free-visitors-and-users-into-paid-members\/\">seus visitantes em membros pagos<\/a>.<\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<label for=\"ez-toc-cssicon-toggle-item-6a1dcfb43574a\" class=\"ez-toc-cssicon-toggle-label\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">O QUE H\u00c1 DENTRO<\/p>\n<span class=\"ez-toc-cssicon\"><span class=\"eztoc-hide\" style=\"display:none;\">Alternar<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #000000;color:#000000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #000000;color:#000000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6a1dcfb43574a\"  \/><nav><ul class='ez-toc-list ez-toc-list-level-1' ><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/memberpress.com\/pt\/blog\/add-a-help-desk-to-your-membership-website\/#How_to_Deliver_Responsive_Customer_Support\" >Como fornecer um suporte ao cliente responsivo<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/memberpress.com\/pt\/blog\/add-a-help-desk-to-your-membership-website\/#How_to_Add_a_Help_Desk_to_Your_Membership_Site\" >Como adicionar uma central de ajuda ao seu site de associa\u00e7\u00e3o<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/memberpress.com\/pt\/blog\/add-a-help-desk-to-your-membership-website\/#Benefits_of_a_Good_Help_Desk_Solution\" >Benef\u00edcios de uma boa solu\u00e7\u00e3o de Help Desk<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/memberpress.com\/pt\/blog\/add-a-help-desk-to-your-membership-website\/#Awesome_Support_WordPress_Plugin\" >Plugin WordPress de suporte incr\u00edvel<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/memberpress.com\/pt\/blog\/add-a-help-desk-to-your-membership-website\/#WPHelpDesk_Premium_WordPress_Plugin\" >Plug-in do WordPress WPHelpDesk Premium<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/memberpress.com\/pt\/blog\/add-a-help-desk-to-your-membership-website\/#Premium_Hosted_Help_Desk_Solutions\" >Solu\u00e7\u00f5es de Help Desk Hospedadas Premium<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/memberpress.com\/pt\/blog\/add-a-help-desk-to-your-membership-website\/#Final_Thoughts\" >Considera\u00e7\u00f5es finais<\/a><\/li><\/ul><\/nav><\/div>\n\n<p>Na verdade, n\u00e3o s\u00e3o apenas os sites de associa\u00e7\u00e3o que se beneficiam disso. Quase todos os tipos de site, desde lojas de com\u00e9rcio eletr\u00f4nico e portais de empresas at\u00e9 portf\u00f3lios de freelancers e at\u00e9 mesmo blogs, podem se beneficiar ao oferecer aos visitantes um canal claro de comunica\u00e7\u00e3o quando eles quiserem entrar em contato. Ter um sistema robusto tamb\u00e9m facilita a vida quando se trata de lidar com consultas!<\/p>\n<h3><span class=\"ez-toc-section\" id=\"How_to_Deliver_Responsive_Customer_Support\"><\/span>Como fornecer um suporte ao cliente responsivo<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Ent\u00e3o, qual \u00e9 a melhor maneira de oferecer atendimento ao cliente e suporte ao usu\u00e1rio responsivos? Felizmente, h\u00e1 muitas op\u00e7\u00f5es, incluindo algumas\u00a0<a href=\"https:\/\/memberpress.com\/pt\/the-benefits-of-adding-live-chat-to-your-membership-site\/\">que abordamos no blog<\/a>\u00a0j\u00e1.  No entanto, h\u00e1 uma op\u00e7\u00e3o que voc\u00ea pode ter negligenciado, que \u00e9 a implementa\u00e7\u00e3o de um sistema de help-desk totalmente funcional.<\/p>\n<p>Isso pode parecer um exagero, especialmente se o seu projeto estiver em seus est\u00e1gios iniciais ou se for apenas voc\u00ea quem o gerencia. Mas, como veremos neste guia sobre a configura\u00e7\u00e3o de um sistema de help desk, esse n\u00e3o precisa ser o caso. Existem algumas \u00f3timas op\u00e7\u00f5es gratuitas e excelentes ferramentas de baixo custo que facilitam a adi\u00e7\u00e3o de um help desk ao seu site de associa\u00e7\u00e3o ou a integra\u00e7\u00e3o do seu site com uma solu\u00e7\u00e3o hospedada.<\/p>\n<p>Ent\u00e3o, vamos come\u00e7ar...<\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_to_Add_a_Help_Desk_to_Your_Membership_Site\"><\/span>Como adicionar uma central de ajuda ao seu site de associa\u00e7\u00e3o<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Se voc\u00ea estiver usando o WordPress para o seu site de associa\u00e7\u00e3o - algo que recomendamos enfaticamente -, as ferramentas deste guia para adicionar um help desk s\u00e3o adequadas para o seu projeto. Mas mesmo que n\u00e3o esteja usando o WordPress, voc\u00ea poder\u00e1 integrar algumas dessas ferramentas ou uma alternativa semelhante \u00e0 plataforma de sua prefer\u00eancia.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Benefits_of_a_Good_Help_Desk_Solution\"><\/span>Benef\u00edcios de uma boa solu\u00e7\u00e3o de Help Desk<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Antes de falarmos sobre as ferramentas, vamos abordar rapidamente os principais benef\u00edcios de adicionar um sistema eficaz de help desk ao seu site, caso voc\u00ea ainda n\u00e3o esteja totalmente convencido.<\/p>\n<p>Um dos benef\u00edcios da implementa\u00e7\u00e3o de uma boa solu\u00e7\u00e3o de help-desk \u00e9 ter uma maneira mais eficiente de gerenciar as comunica\u00e7\u00f5es com os membros e as poss\u00edveis novas inscri\u00e7\u00f5es.  E-mails e entradas de formul\u00e1rios podem se perder facilmente. No entanto, com um painel de help-desk dedicado, voc\u00ea pode n\u00e3o apenas visualizar todas as mensagens em um s\u00f3 lugar, mas tamb\u00e9m acompanhar o progresso delas.<\/p>\n<p>Se voc\u00ea j\u00e1\u00a0<a href=\"https:\/\/memberpress.com\/pt\/building-a-team-like-the-star-trek-bridge-crew-2\/\">formou uma equipe para ajudar a executar seu projeto de associa\u00e7\u00e3o<\/a>e, em seguida, adicionar um sistema de help-desk ao seu website facilita a atribui\u00e7\u00e3o de t\u00edquetes a eles. O acompanhamento do progresso das consultas e dos t\u00edquetes tamb\u00e9m \u00e9 muito mais f\u00e1cil com ferramentas criadas para esse fim, como as que abordaremos neste guia. E com as melhores ferramentas, voc\u00ea tamb\u00e9m pode gerar relat\u00f3rios de desempenho com o simples toque de um bot\u00e3o.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-16060\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports.jpg\" alt=\"Relat\u00f3rios do Help Desk\" width=\"2200\" height=\"1457\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports.jpg 2200w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-300x199.jpg 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-1024x678.jpg 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-768x509.jpg 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-1536x1017.jpg 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-2048x1356.jpg 2048w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-257x170.jpg 257w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-840x556.jpg 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-1033x684.jpg 1033w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-1555x1030.jpg 1555w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-700x464.jpg 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-156x103.jpg 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Reports-1080x715.jpg 1080w\" sizes=\"(max-width: 2200px) 100vw, 2200px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>Um dos segredos para administrar um site de associa\u00e7\u00e3o bem-sucedido \u00e9 usar sistemas que reduzam a carga de trabalho e minimizem os erros do usu\u00e1rio. Uma maneira popular de fazer exatamente isso \u00e9 adicionar um help desk ao seu site de associa\u00e7\u00e3o e usar uma solu\u00e7\u00e3o criada para esse fim.<\/p>\n<p>Se isso parece atraente, aqui est\u00e3o algumas solu\u00e7\u00f5es gratuitas e pagas de help-desk para atualizar seu site de associa\u00e7\u00e3o e a experi\u00eancia que voc\u00ea oferece aos seus membros.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Awesome_Support_WordPress_Plugin\"><\/span>Plugin WordPress de suporte incr\u00edvel<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><a href=\"https:\/\/wordpress.org\/plugins\/awesome-support\/\" target=\"_blank\" rel=\"noopener\">Suporte incr\u00edvel<\/a> adiciona um sistema de help-desk funcional ao seu site WordPress gratuitamente, com a op\u00e7\u00e3o de adquirir recursos extras por meio da biblioteca de complementos premium.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-16051\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket.png\" alt=\"Enviar um t\u00edquete da central de ajuda\" width=\"1960\" height=\"982\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket.png 1960w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-300x150.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-1024x513.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-768x385.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-1536x770.png 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-339x170.png 339w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-840x421.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-1216x609.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-1832x918.png 1832w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-700x351.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-156x78.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Submit-Ticket-1080x541.png 1080w\" sizes=\"(max-width: 1960px) 100vw, 1960px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>Depois de ativar o plug-in gratuito em seu site WordPress, os visitantes podem enviar t\u00edquetes para o sistema de help-desk. Dependendo da configura\u00e7\u00e3o do seu site de associa\u00e7\u00e3o, voc\u00ea pode garantir que somente os membros ativos possam abrir um t\u00edquete ou disponibilizar os formul\u00e1rios para todos os visitantes.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-16058\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets.png\" alt=\"Tickets de suporte incr\u00edveis\" width=\"2200\" height=\"1040\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets.png 2200w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-300x142.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-1024x484.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-768x363.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-1536x726.png 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-2048x968.png 2048w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-360x170.png 360w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-840x397.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-1216x575.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-1832x866.png 1832w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-700x331.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-156x74.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Tickets-1080x511.png 1080w\" sizes=\"(max-width: 2200px) 100vw, 2200px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>Se configurado corretamente, o Awesome Support envia automaticamente e-mails que mant\u00eam todos informados depois que os t\u00edquetes s\u00e3o abertos e respondidos. E, caso voc\u00ea tenha algum problema, h\u00e1 um abrangente <a href=\"https:\/\/getawesomesupport.com\/documentation\/\">Documenta\u00e7\u00e3o on-line<\/a>\u00a0al\u00e9m do\u00a0<a href=\"https:\/\/wordpress.org\/support\/plugin\/awesome-support\">F\u00f3rum de suporte a plugins<\/a>. Conforme mencionado, h\u00e1 m\u00f3dulos premium dispon\u00edveis nos quais voc\u00ea pode adicionar mais recursos ao seu sistema de help-desk do WordPress.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-16053\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons.png\" alt=\"Complementos Premium do Plug-in do Help Desk\" width=\"2309\" height=\"1000\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons.png 2309w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-300x130.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-1024x443.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-768x333.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-1536x665.png 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-2048x887.png 2048w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-393x170.png 393w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-840x364.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-1216x527.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-1832x793.png 1832w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-700x303.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-156x68.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Add-ons-1080x468.png 1080w\" sizes=\"(max-width: 2309px) 100vw, 2309px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>Se voc\u00ea estiver com um or\u00e7amento limitado ou simplesmente quiser avaliar os benef\u00edcios que um sistema de help desk pode trazer para o seu site de associa\u00e7\u00e3o, o plug-in Awesome Support freemium \u00e9 uma \u00f3tima op\u00e7\u00e3o.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"WPHelpDesk_Premium_WordPress_Plugin\"><\/span>Plug-in do WordPress WPHelpDesk Premium<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Se voc\u00ea j\u00e1 est\u00e1 convencido dos benef\u00edcios que um sistema de help-desk pode oferecer ao seu site de associa\u00e7\u00e3o do WordPress e est\u00e1 disposto a come\u00e7ar com uma solu\u00e7\u00e3o paga, a solu\u00e7\u00e3o econ\u00f4mica <a href=\"https:\/\/wphelpdesk.com\/\">Plugin premium do WPHelpDesk<\/a>\u00a0\u00e9 uma op\u00e7\u00e3o decente.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-16054\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets.png\" alt=\"Exibir ingressos abertos\" width=\"2189\" height=\"956\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets.png 2189w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-300x131.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-1024x447.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-768x335.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-1536x671.png 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-2048x894.png 2048w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-389x170.png 389w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-840x367.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-1216x531.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-1832x800.png 1832w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-700x306.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-156x68.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Open-Tickets-1080x472.png 1080w\" sizes=\"(max-width: 2189px) 100vw, 2189px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>Um dos principais benef\u00edcios de escolher um plug-in pago em vez de um gratuito \u00e9 o acesso a canais de suporte premium. Se voc\u00ea quiser algu\u00e9m que tenha a garantia de responder na hora em que voc\u00ea precisar, geralmente vale a pena pagar um pouco mais.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-16055\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1.png\" alt=\"Gerenciamento de bilhetes\" width=\"2200\" height=\"853\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1.png 2200w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-300x116.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-1024x397.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-768x298.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-1536x596.png 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-2048x794.png 2048w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-438x170.png 438w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-840x326.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-1216x471.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-1832x710.png 1832w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-700x271.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-156x60.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-WPHelpDesk-Tickets-1-1080x419.png 1080w\" sizes=\"(max-width: 2200px) 100vw, 2200px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>Como esse \u00e9 um plug-in do WordPress, o sistema de help desk \u00e9 integrado ao painel do seu site. Com apenas uma \u00e1rea para fazer login e gerenciar seu site de associa\u00e7\u00e3o e o help desk, essa abordagem certamente minimizar\u00e1 o esfor\u00e7o envolvido na resposta aos t\u00edquetes.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Premium_Hosted_Help_Desk_Solutions\"><\/span>Solu\u00e7\u00f5es de Help Desk Hospedadas Premium<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Para aqueles que desejam a melhor solu\u00e7\u00e3o de help desk e que n\u00e3o exigem integra\u00e7\u00e3o total com o painel do WordPress, um sistema de suporte ao usu\u00e1rio hospedado premium como o\u00a0<a href=\"https:\/\/www.helpscout.net\/\">Ajuda ao escoteiro<\/a>\u00a0pode ser o ideal.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-16056\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout.png\" alt=\"Software de Help Desk do Help Scout\" width=\"2200\" height=\"1289\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout.png 2200w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-300x176.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-1024x600.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-768x450.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-1536x900.png 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-2048x1200.png 2048w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-290x170.png 290w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-840x492.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-1167x684.png 1167w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-1758x1030.png 1758w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-700x410.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-156x91.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-1080x633.png 1080w\" sizes=\"(max-width: 2200px) 100vw, 2200px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>Com recursos como uma interface de usu\u00e1rio altamente polida e intuitiva, regras de automa\u00e7\u00e3o, respostas salvas, men\u00e7\u00f5es, aplicativos m\u00f3veis, ferramentas de relat\u00f3rios e suporte responsivo, h\u00e1 muitos benef\u00edcios em escolher um provedor l\u00edder de help-desk. Voc\u00ea tamb\u00e9m pode integrar as melhores solu\u00e7\u00f5es de help-desk hospedadas a uma s\u00e9rie de plataformas, inclusive o WordPress.<\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-16057\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations.png\" alt=\"Ajuda nas integra\u00e7\u00f5es do Scout\" width=\"1711\" height=\"703\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations.png 1711w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-300x123.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-1024x421.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-768x316.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-1536x631.png 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-414x170.png 414w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-840x345.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-1216x500.png 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-700x288.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-156x64.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/11\/Help-Desk-Help-Scout-Integrations-1080x444.png 1080w\" sizes=\"(max-width: 1711px) 100vw, 1711px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>De apenas oito d\u00f3lares por m\u00eas para recursos limitados a vinte e sete d\u00f3lares por m\u00eas para tudo o que o Help Scout tem a oferecer, se voc\u00ea quer mesmo gerenciar as comunica\u00e7\u00f5es com clientes e usu\u00e1rios com mais efici\u00eancia, uma ferramenta hospedada premium como o Help Scout pode ser a escolha certa. Aqui na MemberPress, usamos o Help Scout e ele funciona muito bem para n\u00f3s.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Final_Thoughts\"><\/span>Considera\u00e7\u00f5es finais<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Falhas t\u00e9cnicas, problemas de usabilidade, erros de navegador, problemas de cobran\u00e7a e preocupa\u00e7\u00f5es com pr\u00e9-vendas t\u00eam o potencial de fazer com que voc\u00ea perca membros novos e existentes. No entanto, ao instalar um sistema que facilite a comunica\u00e7\u00e3o entre as pessoas e o gerenciamento dessas comunica\u00e7\u00f5es, voc\u00ea poder\u00e1 melhorar rapidamente o n\u00edvel de suporte e servi\u00e7o que oferece aos membros atuais e aos novos membros em potencial.<\/p>\n<p><em>Os propriet\u00e1rios de sites de associa\u00e7\u00e3o devem fazer tudo o que puderem para\u00a0<\/em><a href=\"https:\/\/memberpress.com\/pt\/reducing-your-membership-sites-churn\/\"><em>reduzir a rotatividade<\/em><\/a><em>\u00a0e proporcionar a melhor experi\u00eancia poss\u00edvel aos seus usu\u00e1rios. Atualizar seu sistema de comunica\u00e7\u00e3o \u00e9 uma maneira de fazer isso, mas ser\u00e1 que \u00e9 a op\u00e7\u00e3o certa para seu projeto? Deixe-nos saber nos coment\u00e1rios abaixo<\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>One of the keys to running a successful membership website is providing excellent member support. Not only can good customer service keep existing members happy, helping to reduce membership churn, it can also play a part in turning more of\u00a0your visitors into paid members. In fact, it\u2019s not just membership sites that benefit from this. [\u2026]<\/p>\n","protected":false},"author":2122,"featured_media":16088,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","_strive_post_notes":"","footnotes":""},"categories":[145],"tags":[420,72],"class_list":{"0":"post-16050","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-tools","8":"tag-help-desk","9":"tag-support","10":"entry"},"acf":{"plans":["scale"],"is_featured":false,"download_source":"none","mothership_slug":"","download_url":""},"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- 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