{"id":18280,"date":"2019-06-24T14:21:21","date_gmt":"2019-06-24T20:21:21","guid":{"rendered":"https:\/\/memberpress.com\/?p=18280"},"modified":"2026-02-24T12:59:33","modified_gmt":"2026-02-24T17:59:33","slug":"failed-payments-how-to-handle-them-in-your-membership-site","status":"publish","type":"post","link":"https:\/\/memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/","title":{"rendered":"Pagamentos n\u00e3o realizados: Como lidar com eles em seu site de associa\u00e7\u00e3o"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Ao criar um site de assinaturas, voc\u00ea fica muito animado com a ideia de finalmente gerar uma renda passiva por meio de um neg\u00f3cio online. No entanto, h\u00e1 momentos em que podem surgir problemas, como falhas nos pagamentos, que interrompem sua renda recorrente.<\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<label for=\"ez-toc-cssicon-toggle-item-6ab3de04381f2\" class=\"ez-toc-cssicon-toggle-label\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">O QUE H\u00c1 DENTRO<\/p>\n<span class=\"ez-toc-cssicon\"><span class=\"eztoc-hide\" style=\"display:none;\">Alternar<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #000000;color:#000000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #000000;color:#000000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6ab3de04381f2\"  \/><nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#How_Do_Failed_Payments_Happen\" >Como ocorrem as falhas de pagamento?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#How_Do_Failed_Payments_Impact_My_Business\" >Como os pagamentos falhos afetam minha empresa?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#How_Do_I_Handle_a_Failed_Payment\" >Como lidar com uma falha no pagamento?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Dont_panic\" >N\u00e3o entre em p\u00e2nico.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Make_sure_everyone_is_informed\" >Certifique-se de que todos estejam informados.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Offer_a_solution\" >Ofere\u00e7a uma solu\u00e7\u00e3o.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Be_professional\" >Seja profissional.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Learn_from_it\" >Aprenda com isso.<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#How_to_Avoid_Failed_Payments_in_the_First_Place\" >Como evitar falhas nos pagamentos em primeiro lugar<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#MemberPress_settings_for_failed_payments\" >Configura\u00e7\u00f5es do MemberPress para pagamentos com falha<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Recovering_failed_payments_with_Stripe\" >Recupera\u00e7\u00e3o de pagamentos falhos com o Stripe<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Recovering_failed_payments_with_PayPal\" >Recupera\u00e7\u00e3o de pagamentos com falha com o PayPal<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Recovering_failed_payments_with_Authorizenet\" >Recupera\u00e7\u00e3o de pagamentos com falha com o Authorize.net<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#The_Churn_Buster_Plugin\" >O plug-in Churn Buster<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Final_Thoughts\" >Considera\u00e7\u00f5es finais<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<p class=\"wp-block-paragraph\">Essa pode ser uma situa\u00e7\u00e3o estressante, mas fique tranquilo, pois h\u00e1 algumas maneiras f\u00e1ceis de lidar com esse problema! <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nesta postagem, vamos discutir o <strong>raz\u00f5es pelas quais<\/strong> os pagamentos on-line podem falhar em seu site de associa\u00e7\u00e3o. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tamb\u00e9m vamos falar sobre <strong>como<\/strong> seu neg\u00f3cio online possa lidar com esses pagamentos com falha da maneira mais adequada poss\u00edvel, e vamos abordar algumas maneiras de <strong>evitar <\/strong>pagamentos falhos em primeiro lugar.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vamos l\u00e1!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_Do_Failed_Payments_Happen\"><\/span>Como ocorrem as falhas de pagamento?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438.jpg\"><img decoding=\"async\" width=\"725\" height=\"482\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438.jpg\" alt=\"Data de validade do cart\u00e3o de cr\u00e9dito\" class=\"wp-image-40078\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438.jpg 725w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438-300x199.jpg 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438-256x170.jpg 256w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438-700x465.jpg 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438-156x104.jpg 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438-600x400.jpg 600w\" sizes=\"(max-width: 725px) 100vw, 725px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">A vantagem de ter um neg\u00f3cio on-line \u00e9 que voc\u00ea pode aceitar pagamentos de v\u00e1rias maneiras diferentes (cart\u00f5es de cr\u00e9dito\/d\u00e9bito, Stripe, <a href=\"https:\/\/memberpress.com\/pt\/blog\/using-square-for-payments\/\" title=\"\">Quadrado<\/a>PayPal, carteiras digitais, etc.).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No entanto, quando ocorre uma falha no pagamento, os propriet\u00e1rios de empresas aprendem rapidamente que essas op\u00e7\u00f5es de pagamento convenientes podem ser tanto uma b\u00ean\u00e7\u00e3o quanto uma maldi\u00e7\u00e3o. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As causas mais comuns de falhas nos pagamentos incluem:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Um cart\u00e3o de d\u00e9bito\/cr\u00e9dito vencido ou cancelado<\/li>\n\n\n\n<li>Falta de fundos no cart\u00e3o de cr\u00e9dito\/d\u00e9bito <\/li>\n\n\n\n<li>Dados incorretos da conta banc\u00e1ria ou do cart\u00e3o<\/li>\n\n\n\n<li>Um erro em seu gateway de pagamento<\/li>\n\n\n\n<li>Uma reten\u00e7\u00e3o aplicada na conta\/cart\u00e3o do cliente devido \u00e0s medidas de preven\u00e7\u00e3o de fraudes do banco<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_Do_Failed_Payments_Impact_My_Business\"><\/span>Como os pagamentos falhos afetam minha empresa?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Independentemente de a falha no pagamento ser ou n\u00e3o culpa sua, ela pode afetar negativamente sua empresa de filia\u00e7\u00e3o. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Talvez voc\u00ea n\u00e3o consiga acessar seus fundos assim que desejar, ou talvez perca totalmente essa renda.<\/li>\n\n\n\n<li>Um membro cujo pagamento falhar pode n\u00e3o querer lidar com o inc\u00f4modo de retornar para fazer outro pagamento, portanto, voc\u00ea poderia <strong>perder um cliente<\/strong>.<\/li>\n\n\n\n<li>Os clientes podem perder a confian\u00e7a em sua empresa se um pagamento falhar, e talvez n\u00e3o queiram voltar. <\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312.jpg\"><img decoding=\"async\" width=\"724\" height=\"483\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312.jpg\" alt=\"cliente insatisfeito com o fato de ter dado o polegar para baixo\" class=\"wp-image-40080\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312.jpg 724w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312-300x200.jpg 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312-255x170.jpg 255w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312-700x467.jpg 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312-156x104.jpg 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312-600x400.jpg 600w\" sizes=\"(max-width: 724px) 100vw, 724px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Perder um cliente \u00e9 uma consequ\u00eancia grave. Se o seu site apresentar muitos pagamentos com falha, essas consequ\u00eancias podem ser catastr\u00f3ficas. Por isso, \u00e9 importante que voc\u00ea saiba o que fazer quando ocorrerem pagamentos com falha.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_Do_I_Handle_a_Failed_Payment\"><\/span>Como lidar com uma falha no pagamento?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pagamentos com falha acontecem. Isso faz parte dos neg\u00f3cios online. Portanto, quando isso acontecer com voc\u00ea, certifique-se de estar bem preparado para lidar com a situa\u00e7\u00e3o.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A seguir, algumas dicas \u00fateis.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Dont_panic\"><\/span>N\u00e3o entre em p\u00e2nico.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A primeira coisa que voc\u00ea deve fazer quando ocorrer uma falha no pagamento \u00e9 lembrar-se de manter a calma. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Como j\u00e1 dissemos, pagamentos n\u00e3o concretizados acontecem at\u00e9 mesmo com os melhores. E quanto mais calmo voc\u00ea estiver, maiores ser\u00e3o as chances de n\u00e3o ofender seu cliente com uma rea\u00e7\u00e3o exagerada. \u00c9 normal ficar preocupado, mas certifique-se de manter a calma para poder lidar com a situa\u00e7\u00e3o da maneira correta.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173.jpg\"><img decoding=\"async\" width=\"736\" height=\"474\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173.jpg\" alt=\"Mulher em estado de p\u00e2nico, cercada por imagens emba\u00e7adas\" class=\"wp-image-40081\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173.jpg 736w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173-300x193.jpg 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173-264x170.jpg 264w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173-700x451.jpg 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173-156x100.jpg 156w\" sizes=\"(max-width: 736px) 100vw, 736px\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Make_sure_everyone_is_informed\"><\/span>Certifique-se de que todos estejam informados.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Isso \u00e9 superimportante! Quando ocorrer uma falha no pagamento, n\u00e3o presuma que seu cliente esteja ciente disso.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ent\u00e3o, primeiro, entre em contato com seu cliente para inform\u00e1-lo sobre o problema. Isso n\u00e3o \u00e9 apenas um bom atendimento ao cliente, mas tamb\u00e9m demonstra ao seu cliente que voc\u00ea est\u00e1 atento a ele e que ele \u00e9 importante para voc\u00ea.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Offer_a_solution\"><\/span>Ofere\u00e7a uma solu\u00e7\u00e3o.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Depois de informar o cliente sobre o problema, \u00e9 importante oferecer uma solu\u00e7\u00e3o para resolv\u00ea-lo. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se o problema estiver do seu lado, informe-os de que voc\u00ea j\u00e1 resolveu a quest\u00e3o. Se for algo do lado deles, forne\u00e7a instru\u00e7\u00f5es f\u00e1ceis de entender sobre como resolver a situa\u00e7\u00e3o.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Quanto mais f\u00e1ceis e claras forem as instru\u00e7\u00f5es, maiores ser\u00e3o as chances de o cliente segui-las.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Be_professional\"><\/span>Seja profissional.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Um pagamento n\u00e3o realizado pode ser constrangedor tanto para voc\u00ea quanto para o seu cliente. Mas \u00e9 importante manter o profissionalismo \u2013 tanto para o bem do cliente quanto para o seu pr\u00f3prio bem. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076.jpg\"><img decoding=\"async\" width=\"724\" height=\"483\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076.jpg\" alt=\"empres\u00e1rio calmo e controlado sentado em sua mesa\" class=\"wp-image-40082\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076.jpg 724w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076-300x200.jpg 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076-255x170.jpg 255w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076-700x467.jpg 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076-156x104.jpg 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076-600x400.jpg 600w\" sizes=\"(max-width: 724px) 100vw, 724px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Nunca leve para o lado pessoal um pagamento que n\u00e3o foi aprovado ou a falta de resposta do seu cliente. Tudo o que voc\u00ea pode fazer \u00e9 comunicar o problema, oferecer uma solu\u00e7\u00e3o e aguardar. Voc\u00ea n\u00e3o pode for\u00e7ar um membro a voltar ao seu site de assinaturas \u2014 e, de qualquer forma, voc\u00ea nem gostaria disso!<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Learn_from_it\"><\/span>Aprenda com isso.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Por \u00faltimo, mas n\u00e3o menos importante, aproveite a oportunidade para aprender com esse contratempo. Independentemente de ter sido um problema seu ou n\u00e3o, voc\u00ea sempre pode usar a situa\u00e7\u00e3o como uma experi\u00eancia de aprendizado para fazer melhor no futuro!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_Avoid_Failed_Payments_in_the_First_Place\"><\/span>Como evitar falhas nos pagamentos em primeiro lugar<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951.jpg\"><img decoding=\"async\" width=\"705\" height=\"496\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951.jpg\" alt=\"Preparado e n\u00e3o preparado escrito em um quadro negro\" class=\"wp-image-40083\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951.jpg 705w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951-300x211.jpg 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951-242x170.jpg 242w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951-700x492.jpg 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951-156x110.jpg 156w\" sizes=\"(max-width: 705px) 100vw, 705px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Voc\u00ea sabe como diz o ditado: <em>A preven\u00e7\u00e3o \u00e9 o melhor rem\u00e9dio<\/em>. O mesmo vale para pagamentos n\u00e3o realizados.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Felizmente, h\u00e1 uma s\u00e9rie de coisas que voc\u00ea pode fazer para se antecipar ao problema da falta de pagamento antes que ele comece.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O MemberPress tem recursos integrados para recupera\u00e7\u00e3o de pagamentos com falha que funcionam em conjunto com seu gateway de pagamento.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A seguir, abordaremos as configura\u00e7\u00f5es gerais do MemberPress para pagamentos com falha e falaremos sobre algumas solu\u00e7\u00f5es espec\u00edficas para gateways. Por fim, apresentaremos a voc\u00ea um plugin incr\u00edvel que continua tentando capturar pagamentos perdidos mesmo muito tempo depois que o gateway desiste.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"MemberPress_settings_for_failed_payments\"><\/span>Configura\u00e7\u00f5es do MemberPress para pagamentos com falha<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">O MemberPress tem uma configura\u00e7\u00e3o \u00fatil apenas para recuperar seus pagamentos falhos. Para encontr\u00e1-la, v\u00e1 para o painel do WordPress &gt; MemberPress &gt; Configura\u00e7\u00f5es &gt; guia E-mails.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Na lista de e-mails autom\u00e1ticos, voc\u00ea ver\u00e1 uma op\u00e7\u00e3o chamada \u201cEnviar aviso de transa\u00e7\u00e3o com falha\u201d. Basta marcar a caixa de sele\u00e7\u00e3o para ativar a configura\u00e7\u00e3o.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans.jpg\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-1024x576.jpg\" alt=\"Configura\u00e7\u00f5es de e-mail &quot;recuperar transa\u00e7\u00e3o com falha&quot; do MemberPress\" class=\"wp-image-40040\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-1024x576.jpg 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-300x169.jpg 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-768x432.jpg 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-302x170.jpg 302w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-840x472.jpg 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-1216x684.jpg 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-700x394.jpg 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-156x88.jpg 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-1080x607.jpg 1080w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans.jpg 1480w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Uma vez ativada, essa fun\u00e7\u00e3o enviar\u00e1 um e-mail para qualquer cliente cujo pagamento falhar. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">H\u00e1 uma mensagem padr\u00e3o pronta para uso, mas voc\u00ea pode edit\u00e1-la como quiser. Por exemplo, voc\u00ea pode incluir um link para a p\u00e1gina da conta do membro, para que ele possa atualizar seus dados de pagamento de forma r\u00e1pida e f\u00e1cil.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Recovering_failed_payments_with_Stripe\"><\/span>Recupera\u00e7\u00e3o de pagamentos falhos com o Stripe <span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Se voc\u00ea usar o gateway de pagamento Stripe, poder\u00e1 configurar um <strong>programa\u00e7\u00e3o de novas tentativas personalizada<\/strong>. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para ativar essa funcionalidade, acesse o Painel do Stripe &gt; Configura\u00e7\u00f5es &gt; Cobran\u00e7a &gt; Assinaturas e e-mails &gt; Gerenciar pagamentos com falha e configure o sistema para que o cart\u00e3o do assinante seja cobrado novamente ap\u00f3s um per\u00edodo de X.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Voc\u00ea tamb\u00e9m pode usar <a href=\"https:\/\/stripe.com\/docs\/invoicing\/automatic-collection\" target=\"_blank\" rel=\"noopener nofollow\">Repeti\u00e7\u00f5es inteligentes do Stripe<\/a>. Esse recurso super legal determina um hor\u00e1rio ideal e, em seguida, tenta cobrar novamente no cart\u00e3o do cliente nesse hor\u00e1rio.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Recovering_failed_payments_with_PayPal\"><\/span>Recupera\u00e7\u00e3o de pagamentos com falha com o PayPal<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">N\u00e3o h\u00e1 nada para configurar ou personalizar na recupera\u00e7\u00e3o de pagamentos espec\u00edfica do PayPal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ap\u00f3s uma falha no pagamento, o PayPal far\u00e1 tr\u00eas novas tentativas em um per\u00edodo de 15 dias (cada tentativa com cinco dias de intervalo). Se todas as tentativas falharem ap\u00f3s os 15 dias, a assinatura ser\u00e1 cancelada automaticamente.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Recovering_failed_payments_with_Authorizenet\"><\/span>Recupera\u00e7\u00e3o de pagamentos com falha com o Authorize.net<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No que se refere \u00e0 recupera\u00e7\u00e3o de pagamentos, o gateway de pagamento Authorize.net tamb\u00e9m \u00e9 bastante simples (embora \u00fatil!).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se voc\u00ea ativar o recurso de \u201cNova tentativa autom\u00e1tica\u201d, a assinatura de um membro permanecer\u00e1 no status \u201cpendente\u201d at\u00e9 que o cart\u00e3o seja atualizado.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"The_Churn_Buster_Plugin\"><\/span>O plug-in Churn Buster<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc.png\"><img decoding=\"async\" width=\"740\" height=\"542\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc.png\" alt=\"Calculadora de impacto de reten\u00e7\u00e3o\" class=\"wp-image-14605\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc.png 740w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc-300x220.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc-232x170.png 232w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc-700x513.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc-156x114.png 156w\" sizes=\"(max-width: 740px) 100vw, 740px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">A beleza de <a href=\"https:\/\/memberpress.com\/go\/churnbuster\/main\/\" target=\"_blank\" rel=\"noopener nofollow sponsored\">Churn Buster<\/a> est\u00e1 em seu <strong>recursos preventivos<\/strong>. O plug-in lembra os membros de atualizarem os cart\u00f5es de cr\u00e9dito que est\u00e3o prestes a expirar e at\u00e9 ajuda a resolver problemas de insufici\u00eancia de fundos.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">E, \u00e9 claro, mesmo muito tempo depois de seu gateway de pagamento ter desistido, o Churn Buster continua trabalhando arduamente para recuperar seus pagamentos com falha, caso eles ocorram. Ele conta at\u00e9 mesmo com recursos que podem otimizar o momento estrat\u00e9gico e a frequ\u00eancia das novas tentativas de cobran\u00e7a no cart\u00e3o \u2013 resultando em maior sucesso. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A programa\u00e7\u00e3o otimizada de novas tentativas do Churn Buster \u00e9 altamente eficaz para ajudar a recuperar pagamentos com falha causados por fatores como limites di\u00e1rios de gastos, reten\u00e7\u00f5es tempor\u00e1rias e expira\u00e7\u00f5es de tempo de processamento.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A melhor parte? O Churn Buster oferece aos novos clientes uma avalia\u00e7\u00e3o gratuita de 14 dias.<\/p>\n\n\n\n<div class=\"block-mp-button-wrap\">\n\t<a id=\"button-block_3e12cfb15fd14162497de61288b50366\" href=\"https:\/\/memberpress.com\/go\/churnbuster\/main\/\" rel=\"nofollow sponsored\" target=\"_blank\" class=\"button button-blue center\">Confira o Churn Buster<\/a>\n<\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Final_Thoughts\"><\/span>Considera\u00e7\u00f5es finais<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">N\u00e3o importa o tipo de neg\u00f3cio on-line que voc\u00ea tenha, a falha de pagamentos pode aparecer a qualquer momento. Nunca se esque\u00e7a de manter a calma e lidar com a situa\u00e7\u00e3o de forma tranquila e profissional. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">E lembre-se, a preven\u00e7\u00e3o \u00e9 realmente o melhor rem\u00e9dio. Esperamos que nossas dicas o ajudem a lidar com seus pagamentos falhos como um chefe!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Voc\u00ea j\u00e1 teve que lidar com uma falha de pagamento? Como voc\u00ea lidou com isso?<\/p>","protected":false},"excerpt":{"rendered":"<p>When you build a membership site, you&#8217;re full of excitement to finally create passive income with an online business. However, there are times when problems may arise, like failed payments, that put a pause on your recurring income. This can be a stressful situation, but rest assured that there are some easy ways to handle [&hellip;]<\/p>\n","protected":false},"author":20788,"featured_media":40050,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","_strive_post_notes":"","footnotes":""},"categories":[69,134,102,145],"tags":[1556],"class_list":["post-18280","post","type-post","status-publish","format-standard","has-post-thumbnail","category-advice","category-how-to-2","category-monetization","category-tools","tag-converter","entry"],"acf":{"plans":["scale"],"is_featured":false,"download_source":"none","mothership_slug":"","download_url":""},"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- 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