{"id":18280,"date":"2019-06-24T14:21:21","date_gmt":"2019-06-24T20:21:21","guid":{"rendered":"https:\/\/memberpress.com\/?p=18280"},"modified":"2026-02-24T12:59:33","modified_gmt":"2026-02-24T17:59:33","slug":"failed-payments-how-to-handle-them-in-your-membership-site","status":"publish","type":"post","link":"https:\/\/memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/","title":{"rendered":"Pagamentos n\u00e3o realizados: Como lidar com eles em seu site de associa\u00e7\u00e3o"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Quando voc\u00ea cria um site de associa\u00e7\u00e3o, fica muito animado para finalmente criar uma renda passiva com um neg\u00f3cio on-line. No entanto, h\u00e1 momentos em que podem surgir problemas, como falhas nos pagamentos, que interrompem sua renda recorrente.<\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<label for=\"ez-toc-cssicon-toggle-item-6a7fa09a0d021\" class=\"ez-toc-cssicon-toggle-label\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">O QUE H\u00c1 DENTRO<\/p>\n<span class=\"ez-toc-cssicon\"><span class=\"eztoc-hide\" style=\"display:none;\">Alternar<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #000000;color:#000000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #000000;color:#000000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6a7fa09a0d021\"  \/><nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#How_Do_Failed_Payments_Happen\" >Como ocorrem as falhas de pagamento?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#How_Do_Failed_Payments_Impact_My_Business\" >Como os pagamentos falhos afetam minha empresa?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#How_Do_I_Handle_a_Failed_Payment\" >Como lidar com uma falha no pagamento?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Dont_panic\" >N\u00e3o entre em p\u00e2nico.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Make_sure_everyone_is_informed\" >Certifique-se de que todos estejam informados.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Offer_a_solution\" >Ofere\u00e7a uma solu\u00e7\u00e3o.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Be_professional\" >Seja profissional.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Learn_from_it\" >Aprenda com isso.<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#How_to_Avoid_Failed_Payments_in_the_First_Place\" >Como evitar falhas nos pagamentos em primeiro lugar<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#MemberPress_settings_for_failed_payments\" >Configura\u00e7\u00f5es do MemberPress para pagamentos com falha<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Recovering_failed_payments_with_Stripe\" >Recupera\u00e7\u00e3o de pagamentos falhos com o Stripe<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Recovering_failed_payments_with_PayPal\" >Recupera\u00e7\u00e3o de pagamentos com falha com o PayPal<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Recovering_failed_payments_with_Authorizenet\" >Recupera\u00e7\u00e3o de pagamentos com falha com o Authorize.net<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#The_Churn_Buster_Plugin\" >O plug-in Churn Buster<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/memberpress.com\/pt\/blog\/failed-payments-how-to-handle-them-in-your-membership-site\/#Final_Thoughts\" >Considera\u00e7\u00f5es finais<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<p class=\"wp-block-paragraph\">Essa pode ser uma situa\u00e7\u00e3o estressante, mas fique tranquilo, pois h\u00e1 algumas maneiras f\u00e1ceis de lidar com esse problema! <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nesta postagem, discutiremos os <strong>raz\u00f5es pelas quais<\/strong> os pagamentos on-line podem falhar em seu site de associa\u00e7\u00e3o. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tamb\u00e9m falaremos sobre <strong>como<\/strong> seu neg\u00f3cio on-line pode lidar com essas falhas de pagamento da melhor forma poss\u00edvel, e abordaremos algumas maneiras de <strong>evitar <\/strong>pagamentos falhos em primeiro lugar.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vamos a isso!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_Do_Failed_Payments_Happen\"><\/span>Como ocorrem as falhas de pagamento?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438.jpg\"><img decoding=\"async\" width=\"725\" height=\"482\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438.jpg\" alt=\"Data de validade do cart\u00e3o de cr\u00e9dito\" class=\"wp-image-40078\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438.jpg 725w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438-300x199.jpg 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438-256x170.jpg 256w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438-700x465.jpg 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438-156x104.jpg 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-93072438-600x400.jpg 600w\" sizes=\"(max-width: 725px) 100vw, 725px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">A vantagem de ter um neg\u00f3cio on-line \u00e9 que voc\u00ea pode aceitar pagamentos de v\u00e1rias maneiras diferentes (cart\u00f5es de cr\u00e9dito\/d\u00e9bito, Stripe, <a href=\"https:\/\/memberpress.com\/pt\/blog\/using-square-for-payments\/\" title=\"\">Quadrado<\/a>PayPal, carteiras digitais, etc.).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No entanto, quando ocorre uma falha no pagamento, os propriet\u00e1rios de empresas aprendem rapidamente que essas op\u00e7\u00f5es de pagamento convenientes podem ser tanto uma b\u00ean\u00e7\u00e3o quanto uma maldi\u00e7\u00e3o. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As causas mais comuns de falhas nos pagamentos incluem:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Um cart\u00e3o de d\u00e9bito\/cr\u00e9dito vencido ou cancelado<\/li>\n\n\n\n<li>Falta de fundos no cart\u00e3o de cr\u00e9dito\/d\u00e9bito <\/li>\n\n\n\n<li>Dados incorretos da conta banc\u00e1ria ou do cart\u00e3o<\/li>\n\n\n\n<li>Um erro em seu gateway de pagamento<\/li>\n\n\n\n<li>Uma reten\u00e7\u00e3o na conta\/cart\u00e3o do cliente devido \u00e0 preven\u00e7\u00e3o de fraudes do banco<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_Do_Failed_Payments_Impact_My_Business\"><\/span>Como os pagamentos falhos afetam minha empresa?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Independentemente de a falha no pagamento ser ou n\u00e3o culpa sua, ela pode afetar negativamente sua empresa de filia\u00e7\u00e3o. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Talvez voc\u00ea n\u00e3o consiga acessar seus fundos assim que desejar, ou talvez perca totalmente essa renda.<\/li>\n\n\n\n<li>Um membro cujo pagamento falhar pode n\u00e3o querer lidar com o inc\u00f4modo de retornar para fazer outro pagamento, portanto, voc\u00ea poderia <strong>perder um cliente<\/strong>.<\/li>\n\n\n\n<li>Os clientes podem perder a confian\u00e7a em sua empresa se um pagamento falhar, e talvez n\u00e3o queiram voltar. <\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312.jpg\"><img decoding=\"async\" width=\"724\" height=\"483\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312.jpg\" alt=\"cliente insatisfeito com o fato de ter dado o polegar para baixo\" class=\"wp-image-40080\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312.jpg 724w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312-300x200.jpg 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312-255x170.jpg 255w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312-700x467.jpg 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312-156x104.jpg 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1138947312-600x400.jpg 600w\" sizes=\"(max-width: 724px) 100vw, 724px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">A perda de um cliente \u00e9 uma consequ\u00eancia grave. Se seu site tiver muitas falhas de pagamento, essas consequ\u00eancias podem ser catastr\u00f3ficas. Portanto, \u00e9 importante que voc\u00ea saiba o que fazer quando ocorrerem falhas nos pagamentos.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_Do_I_Handle_a_Failed_Payment\"><\/span>Como lidar com uma falha no pagamento?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Falhas nos pagamentos acontecem. Faz parte de fazer neg\u00f3cios on-line. Portanto, quando isso acontecer com voc\u00ea, certifique-se de estar bem preparado para lidar com a situa\u00e7\u00e3o.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A seguir, algumas dicas \u00fateis.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Dont_panic\"><\/span>N\u00e3o entre em p\u00e2nico.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A primeira coisa que voc\u00ea deve fazer quando ocorrer uma falha no pagamento \u00e9 lembrar-se de manter a calma. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Como dissemos, falhas nos pagamentos acontecem com os melhores de n\u00f3s. E quanto mais calmo voc\u00ea estiver, maiores ser\u00e3o as chances de n\u00e3o ofender o cliente com uma rea\u00e7\u00e3o exagerada. N\u00e3o h\u00e1 problema em ficar alarmado, mas certifique-se de estar relaxado para poder lidar com a situa\u00e7\u00e3o adequadamente.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173.jpg\"><img decoding=\"async\" width=\"736\" height=\"474\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173.jpg\" alt=\"Mulher em estado de p\u00e2nico, cercada por imagens emba\u00e7adas\" class=\"wp-image-40081\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173.jpg 736w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173-300x193.jpg 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173-264x170.jpg 264w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173-700x451.jpg 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-502197173-156x100.jpg 156w\" sizes=\"(max-width: 736px) 100vw, 736px\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Make_sure_everyone_is_informed\"><\/span>Certifique-se de que todos estejam informados.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Essa \u00e9 muito importante! Quando ocorrer uma falha no pagamento, n\u00e3o presuma que seu cliente est\u00e1 ciente do fato.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Portanto, primeiro, entre em contato com o cliente para inform\u00e1-lo sobre o problema. Isso n\u00e3o \u00e9 apenas um bom atendimento ao cliente, mas tamb\u00e9m mostra ao cliente que voc\u00ea est\u00e1 ciente dele e que ele \u00e9 importante para voc\u00ea.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Offer_a_solution\"><\/span>Ofere\u00e7a uma solu\u00e7\u00e3o.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Depois de alertar o cliente sobre o problema, voc\u00ea dever\u00e1 oferecer uma solu\u00e7\u00e3o para resolv\u00ea-lo. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se o problema for de sua parte, informe-os de que o problema foi resolvido. Se for algo do lado deles, forne\u00e7a etapas f\u00e1ceis de entender sobre como resolver o problema.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Quanto mais f\u00e1ceis e claras forem as instru\u00e7\u00f5es, maiores ser\u00e3o as chances de o cliente segui-las.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Be_professional\"><\/span>Seja profissional.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Uma falha no pagamento pode ser constrangedora tanto para voc\u00ea quanto para o cliente. Mas \u00e9 importante manter o profissionalismo, para o bem do cliente e para o seu pr\u00f3prio bem. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076.jpg\"><img decoding=\"async\" width=\"724\" height=\"483\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076.jpg\" alt=\"empres\u00e1rio calmo e controlado sentado em sua mesa\" class=\"wp-image-40082\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076.jpg 724w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076-300x200.jpg 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076-255x170.jpg 255w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076-700x467.jpg 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076-156x104.jpg 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-1336501076-600x400.jpg 600w\" sizes=\"(max-width: 724px) 100vw, 724px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Nunca leve a s\u00e9rio um pagamento n\u00e3o efetuado ou a falta de resposta de seu cliente. Tudo o que voc\u00ea pode fazer \u00e9 comunicar o problema, oferecer uma solu\u00e7\u00e3o e esperar. Voc\u00ea n\u00e3o pode for\u00e7ar um membro a retornar ao seu site de associa\u00e7\u00e3o e, de qualquer forma, voc\u00ea n\u00e3o gostaria de faz\u00ea-lo!<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Learn_from_it\"><\/span>Aprenda com isso.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Por \u00faltimo, mas n\u00e3o menos importante, aproveite a oportunidade para aprender com esse contratempo. Independentemente de ter sido um problema seu ou n\u00e3o, voc\u00ea sempre pode usar a situa\u00e7\u00e3o como uma experi\u00eancia de aprendizado para fazer melhor no futuro!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_Avoid_Failed_Payments_in_the_First_Place\"><\/span>Como evitar falhas nos pagamentos em primeiro lugar<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951.jpg\"><img decoding=\"async\" width=\"705\" height=\"496\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951.jpg\" alt=\"Preparado e n\u00e3o preparado escrito em um quadro negro\" class=\"wp-image-40083\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951.jpg 705w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951-300x211.jpg 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951-242x170.jpg 242w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951-700x492.jpg 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/iStock-523628951-156x110.jpg 156w\" sizes=\"(max-width: 705px) 100vw, 705px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Voc\u00ea sabe como diz o ditado: <em>A preven\u00e7\u00e3o \u00e9 o melhor rem\u00e9dio<\/em>. O mesmo vale para pagamentos n\u00e3o realizados.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Felizmente, h\u00e1 uma s\u00e9rie de coisas que voc\u00ea pode fazer para se antecipar ao problema da falta de pagamento antes que ele comece.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O MemberPress tem recursos integrados para recupera\u00e7\u00e3o de pagamentos com falha que funcionam em conjunto com seu gateway de pagamento.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A seguir, examinaremos as configura\u00e7\u00f5es gerais do MemberPress para pagamentos com falha e falaremos sobre algumas solu\u00e7\u00f5es espec\u00edficas de gateway. Por fim, daremos uma dica sobre um plugin incr\u00edvel que continua trabalhando para capturar pagamentos perdidos mesmo depois que o gateway desiste.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"MemberPress_settings_for_failed_payments\"><\/span>Configura\u00e7\u00f5es do MemberPress para pagamentos com falha<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">O MemberPress possui uma configura\u00e7\u00e3o pr\u00e1tica para recuperar seus pagamentos com falha. Para encontr\u00e1-la, acesse o painel do WordPress &gt; MemberPress &gt; Configura\u00e7\u00f5es &gt; guia E-mails.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Na lista de e-mails autom\u00e1ticos, voc\u00ea ver\u00e1 uma op\u00e7\u00e3o intitulada \u201cEnviar notifica\u00e7\u00e3o de transa\u00e7\u00e3o com falha\u201d. Basta marcar a op\u00e7\u00e3o <a href=\"https:\/\/memberpress.com\/go\/box\/\" title=\"Link de afiliado da caixa\" class=\"pretty-link-keyword\"rel=\"nofollow \" target=\"_blank\">caixa<\/a> para ativar a configura\u00e7\u00e3o.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans.jpg\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-1024x576.jpg\" alt=\"MemberPress \"recover failed transaction\" email settings\" class=\"wp-image-40040\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-1024x576.jpg 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-300x169.jpg 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-768x432.jpg 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-302x170.jpg 302w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-840x472.jpg 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-1216x684.jpg 1216w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-700x394.jpg 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-156x88.jpg 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans-1080x607.jpg 1080w, https:\/\/memberpress.com\/wp-content\/uploads\/2019\/06\/send-failed-trans.jpg 1480w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Uma vez ativada, essa fun\u00e7\u00e3o enviar\u00e1 um e-mail para qualquer cliente cujo pagamento falhar. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">H\u00e1 uma mensagem padr\u00e3o pronta para uso, mas voc\u00ea pode editar a mensagem da maneira que desejar. Por exemplo, voc\u00ea pode incluir um link para a p\u00e1gina da conta do membro para que ele possa atualizar seus detalhes de pagamento de forma r\u00e1pida e f\u00e1cil.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Recovering_failed_payments_with_Stripe\"><\/span>Recupera\u00e7\u00e3o de pagamentos falhos com o Stripe <span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Se voc\u00ea usar o gateway de pagamento Stripe, poder\u00e1 configurar um <strong>programa\u00e7\u00e3o de novas tentativas personalizada<\/strong>. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para obter essa funcionalidade, acesse o Painel Stripe &gt; Configura\u00e7\u00f5es &gt; Faturamento &gt; Assinaturas e e-mails &gt; Gerenciar pagamentos com falha e configure para que o cart\u00e3o do membro seja cobrado novamente ap\u00f3s um determinado per\u00edodo de tempo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Voc\u00ea tamb\u00e9m pode usar <a href=\"https:\/\/stripe.com\/docs\/invoicing\/automatic-collection\" target=\"_blank\" rel=\"noopener nofollow\">Repeti\u00e7\u00f5es inteligentes do Stripe<\/a>. Esse recurso superlegal determina um hor\u00e1rio otimizado e, em seguida, tenta cobrar o cart\u00e3o do cliente novamente nesse hor\u00e1rio.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Recovering_failed_payments_with_PayPal\"><\/span>Recupera\u00e7\u00e3o de pagamentos com falha com o PayPal<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">N\u00e3o h\u00e1 nada para configurar ou personalizar com a recupera\u00e7\u00e3o de pagamento espec\u00edfica do PayPal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ap\u00f3s uma falha no pagamento, o PayPal far\u00e1 tr\u00eas novas tentativas em um per\u00edodo de 15 dias (cada tentativa com cinco dias de intervalo). Se todas as tentativas falharem ap\u00f3s os 15 dias, a assinatura ser\u00e1 cancelada automaticamente.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Recovering_failed_payments_with_Authorizenet\"><\/span>Recupera\u00e7\u00e3o de pagamentos com falha com o Authorize.net<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No que se refere \u00e0 recupera\u00e7\u00e3o de pagamentos, o gateway de pagamento Authorize.net tamb\u00e9m \u00e9 bastante simples (embora \u00fatil!).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se voc\u00ea ativar o recurso de nova tentativa autom\u00e1tica, a assinatura de um membro permanecer\u00e1 em estado \u201cpendente\u201d at\u00e9 que o cart\u00e3o seja atualizado.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"The_Churn_Buster_Plugin\"><\/span>O plug-in Churn Buster<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc.png\"><img decoding=\"async\" width=\"740\" height=\"542\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc.png\" alt=\"Calculadora de impacto de reten\u00e7\u00e3o\" class=\"wp-image-14605\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc.png 740w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc-300x220.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc-232x170.png 232w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc-700x513.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2017\/04\/Churn-Buster-Review-Calc-156x114.png 156w\" sizes=\"(max-width: 740px) 100vw, 740px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">A beleza de <a href=\"https:\/\/memberpress.com\/go\/churnbuster\/main\/\" target=\"_blank\" rel=\"noopener nofollow sponsored\">Churn Buster<\/a> est\u00e1 em seu <strong>recursos preventivos<\/strong>. O plug-in lembra os membros de atualizarem os cart\u00f5es de cr\u00e9dito que est\u00e3o prestes a expirar e at\u00e9 ajuda a resolver problemas de insufici\u00eancia de fundos.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">E, \u00e9 claro, muito depois de seu gateway de pagamento ter desistido, <a href=\"https:\/\/memberpress.com\/go\/churnbuster\/main\/\" title=\"Link de afiliado da Churnbuster\" class=\"pretty-link-keyword\"rel=\"nofollow \" target=\"_blank\">Churn Buster<\/a> ainda est\u00e1 ocupado trabalhando duro para recuperar seus pagamentos falhos, caso eles ocorram. Ele ainda tem recursos que podem melhorar o momento estrat\u00e9gico e a frequ\u00eancia das novas tentativas de cart\u00e3o, resultando em maior sucesso. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O cronograma de novas tentativas otimizado do Churn Buster \u00e9 altamente eficaz para ajudar a recuperar pagamentos falhos causados por coisas como limites de gastos di\u00e1rios, reten\u00e7\u00f5es tempor\u00e1rias e tempos limite de processamento.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A melhor parte? O Churn Buster oferece aos novos clientes uma avalia\u00e7\u00e3o gratuita de 14 dias.<\/p>\n\n\n\n<div class=\"block-mp-button-wrap\">\n\t<a id=\"button-block_3e12cfb15fd14162497de61288b50366\" href=\"https:\/\/memberpress.com\/go\/churnbuster\/main\/\" rel=\"nofollow sponsored\" target=\"_blank\" class=\"button button-blue center\">Confira o Churn Buster<\/a>\n<\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Final_Thoughts\"><\/span>Considera\u00e7\u00f5es finais<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">N\u00e3o importa o tipo de neg\u00f3cio on-line que voc\u00ea tenha, a falha de pagamentos pode aparecer a qualquer momento. Nunca se esque\u00e7a de manter a calma e lidar com a situa\u00e7\u00e3o de forma tranquila e profissional. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">E lembre-se, a preven\u00e7\u00e3o \u00e9 realmente o melhor rem\u00e9dio. Esperamos que nossas dicas o ajudem a lidar com seus pagamentos falhos como um chefe!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Voc\u00ea j\u00e1 teve que lidar com uma falha de pagamento? Como voc\u00ea lidou com isso?<\/p>","protected":false},"excerpt":{"rendered":"<p>When you build a membership site, you\u2019re full of excitement to finally create passive income with an online business. However, there are times when problems may arise, like failed payments, that put a pause on your recurring income. This can be a stressful situation, but rest assured that there are some easy ways to handle [\u2026]<\/p>\n","protected":false},"author":20788,"featured_media":40050,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_strive_editorial_status":"not-started","_strive_copy_of":0,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_FSMCFIC_featured_image_caption":"","_FSMCFIC_featured_image_nocaption":"","_FSMCFIC_featured_image_hide":"","_strive_checklists":"\"\"","_strive_active_checklist":"62291e2bb2422","_strive_post_notes":"","footnotes":""},"categories":[69,134,102,145],"tags":[1556],"class_list":["post-18280","post","type-post","status-publish","format-standard","has-post-thumbnail","category-advice","category-how-to-2","category-monetization","category-tools","tag-converter","entry"],"acf":{"plans":["scale"],"is_featured":false,"download_source":"none","mothership_slug":"","download_url":""},"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- 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