{"id":24252,"date":"2021-02-15T07:36:00","date_gmt":"2021-02-15T14:36:00","guid":{"rendered":"https:\/\/memberpress.com\/?p=24252"},"modified":"2024-11-25T18:35:00","modified_gmt":"2024-11-25T23:35:00","slug":"chargeback-and-dispute-resolution","status":"publish","type":"post","link":"https:\/\/memberpress.com\/pt\/blog\/chargeback-and-dispute-resolution\/","title":{"rendered":"A melhor maneira de lidar com o estorno e a resolu\u00e7\u00e3o de disputas"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Como empresa, voc\u00ea quer manter seus clientes satisfeitos. Isso pode tornar a perspectiva de estorno e resolu\u00e7\u00e3o de disputas particularmente desanimadora. Se voc\u00ea acabou de receber o primeiro estorno, talvez n\u00e3o tenha certeza do que fazer em seguida.<\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<label for=\"ez-toc-cssicon-toggle-item-6ab8d73534dec\" class=\"ez-toc-cssicon-toggle-label\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">O QUE H\u00c1 DENTRO<\/p>\n<span class=\"ez-toc-cssicon\"><span class=\"eztoc-hide\" style=\"display:none;\">Alternar<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #000000;color:#000000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #000000;color:#000000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6ab8d73534dec\"  \/><nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/memberpress.com\/pt\/blog\/chargeback-and-dispute-resolution\/#Understanding_Membership_Chargebacks_and_Why_They_Occur\" >Entendendo os estornos de associa\u00e7\u00e3o e por que eles ocorrem<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/memberpress.com\/pt\/blog\/chargeback-and-dispute-resolution\/#How_You_Should_Handle_Chargeback_and_Dispute_Resolution_4_Key_Steps\" >Como voc\u00ea deve lidar com o estorno e a resolu\u00e7\u00e3o de disputas (4 etapas principais)<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/memberpress.com\/pt\/blog\/chargeback-and-dispute-resolution\/#Step_1_Do_Your_Research\" >Etapa 1 Fa\u00e7a sua pesquisa&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/memberpress.com\/pt\/blog\/chargeback-and-dispute-resolution\/#Step_2_Contact_the_Customer\" >Etapa 2 Entre em contato com o cliente<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/memberpress.com\/pt\/blog\/chargeback-and-dispute-resolution\/#Step_3_Respond_to_the_Dispute\" >Etapa 3 Responder \u00e0 disputa<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/memberpress.com\/pt\/blog\/chargeback-and-dispute-resolution\/#Step_4_Be_Patient_and_Accept_the_Outcome_of_the_Dispute\" >Etapa 4 Seja paciente e aceite o resultado da disputa<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/memberpress.com\/pt\/blog\/chargeback-and-dispute-resolution\/#Conclusion\" >Conclus\u00e3o&nbsp;<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<p class=\"wp-block-paragraph\">Disputas de pagamento n\u00e3o s\u00e3o uma experi\u00eancia agrad\u00e1vel para nenhum propriet\u00e1rio de empresa. Felizmente, h\u00e1 maneiras de gerenciar essas diverg\u00eancias e resolv\u00ea-las o mais r\u00e1pido poss\u00edvel, e esperamos que, ao mesmo tempo, mantenha seus clientes.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nesta postagem, vamos explicar o que s\u00e3o estornos e por que eles ocorrem. Em seguida, compartilharemos um plano de quatro etapas para resolver disputas de pagamento, para que voc\u00ea possa passar a se dedicar a assuntos mais positivos. Vamos come\u00e7ar!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Understanding_Membership_Chargebacks_and_Why_They_Occur\"><\/span>Entendendo os estornos de associa\u00e7\u00e3o e por que eles ocorrem<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Um chargeback ou disputa de pagamento ocorre quando um cliente entra em contato com seu banco e solicita um reembolso por uma transa\u00e7\u00e3o feita em seu cart\u00e3o. <a href=\"https:\/\/memberpress.com\/pt\/docs\/choosing-your-gateways\/\" target=\"_blank\" rel=\"noreferrer noopener\">Seu gateway de pagamento<\/a> O comerciante notificar\u00e1 voc\u00ea sobre o problema. Se voc\u00ea acreditar que o estorno \u00e9 inv\u00e1lido, ter\u00e1 um per\u00edodo de tempo para refutar a reivindica\u00e7\u00e3o.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se o cliente vencer a disputa, o valor da transa\u00e7\u00e3o ser\u00e1 deduzido de sua conta e devolvido a ele. Talvez voc\u00ea tamb\u00e9m tenha que pagar uma taxa ao comerciante ou ao gateway de pagamento.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">H\u00e1 muitos motivos pelos quais um cliente pode iniciar uma disputa de pagamento. Eles t\u00eam o <a href=\"https:\/\/www.ftc.gov\/enforcement\/statutes\/fair-credit-billing-act\" target=\"_blank\" rel=\"noreferrer noopener\">direito legal<\/a> para solicitar um estorno quando o produto ou servi\u00e7o n\u00e3o corresponder \u00e0 descri\u00e7\u00e3o, ou em caso de fraude. Por exemplo, algu\u00e9m pode invadir a conta PayPal de um cliente e comprar um produto sem o consentimento do titular da conta.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Esses s\u00e3o motivos leg\u00edtimos para solicitar um estorno. Entretanto, neste artigo, vamos nos concentrar em seu uso indevido. Mesmo que voc\u00ea ofere\u00e7a um <a href=\"https:\/\/memberpress.com\/pt\/how-to-handle-refunds-in-your-membership-site\/\" target=\"_blank\" rel=\"noreferrer noopener\">pol\u00edtica de reembolso<\/a>Se voc\u00ea n\u00e3o estiver satisfeito com seu produto ou servi\u00e7o, alguns clientes inescrupulosos poder\u00e3o iniciar uma disputa de pagamento.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Outros clientes podem recorrer a mentiras sobre fraudes de pagamento. Voc\u00ea pode at\u00e9 encontrar um comprador ocasional que recebe seus produtos ou servi\u00e7os conforme prometido, mas n\u00e3o quer pagar.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Os estornos ileg\u00edtimos, \u00e0s vezes chamados de \"fraude amig\u00e1vel\", est\u00e3o aumentando. De acordo com um relat\u00f3rio da <a href=\"https:\/\/risk.lexisnexis.com\/insights-resources\/research\/2019-true-cost-of-fraud-study-e-commerce-retail-edition\" target=\"_blank\" rel=\"noreferrer noopener\">especialistas em pesquisa jur\u00eddica da LexisNexis<\/a>De acordo com o relat\u00f3rio da Comiss\u00e3o Europeia, o n\u00famero m\u00e9dio de tentativas fraudulentas de contestar pagamentos por m\u00eas aumentou 128% desde 2018. O mesmo relat\u00f3rio constatou que at\u00e9 43% das perdas por fraude podem ser atribu\u00eddas \u00e0 fraude amig\u00e1vel.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O simples fato de estar insatisfeito com a experi\u00eancia do cliente n\u00e3o d\u00e1 a algu\u00e9m o direito legal de iniciar um processo contra a Mastercard ou a <a href=\"https:\/\/payabl.com\/news\/mastercard-and-visa-chargeback-rules-and-processes\" target=\"_blank\" rel=\"noreferrer noopener\" title=\"\">Estorno de Visa<\/a> com seu banco. Se voc\u00ea suspeitar que um cliente est\u00e1 fazendo uma reclama\u00e7\u00e3o ileg\u00edtima, voc\u00ea tem o direito de contest\u00e1-la.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_You_Should_Handle_Chargeback_and_Dispute_Resolution_4_Key_Steps\"><\/span>Como voc\u00ea deve lidar com o estorno e a resolu\u00e7\u00e3o de disputas (4 etapas principais)<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Infelizmente, os estornos fazem parte da administra\u00e7\u00e3o de um neg\u00f3cio bem-sucedido. Com isso em mente, aqui est\u00e1 nosso plano de quatro etapas para resolver disputas de pagamento da forma mais indolor poss\u00edvel.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_1_Do_Your_Research\"><\/span>Etapa 1: Fa\u00e7a sua pesquisa&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A primeira etapa \u00e9 reunir o m\u00e1ximo poss\u00edvel de informa\u00e7\u00f5es sobre a transa\u00e7\u00e3o contestada. Em particular, voc\u00ea deve procurar evid\u00eancias de que o cliente recebeu o produto ou acessou o servi\u00e7o adquirido.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para produtos f\u00edsicos, isso pode envolver a verifica\u00e7\u00e3o do ID de rastreamento da entrega. Para produtos e servi\u00e7os virtuais, essa etapa pode ser mais complexa.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se estiver usando algum software de rastreamento ou an\u00e1lise, voc\u00ea pode procurar evid\u00eancias de envolvimento. Isso pode envolver provas de que o cliente visitou seu site, fez login na conta ou abriu e-mails enviados para o endere\u00e7o dele. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se voc\u00ea puder provar que o cliente abriu sua <em>ativa\u00e7\u00e3o de conta <\/em>e-mail, essa \u00e9 uma evid\u00eancia valiosa de que eles receberam acesso ao seu site conforme prometido.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Voc\u00ea tamb\u00e9m pode verificar qualquer software que use para criar ou entregar seus produtos digitais. Por exemplo, <a href=\"https:\/\/memberpress.com\/pt\/\" target=\"_blank\" rel=\"noreferrer noopener\" title=\"https:\/\/memberpress.com\/\">MemberPress<\/a> registra automaticamente todas as transa\u00e7\u00f5es de associa\u00e7\u00e3o:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"2698\" height=\"1284\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2020\/11\/memberpress-membership-transactions.png\" alt=\"A tela de transa\u00e7\u00f5es do painel do MemberPress.\" class=\"wp-image-24253\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2020\/11\/memberpress-membership-transactions.png 2698w, https:\/\/memberpress.com\/wp-content\/uploads\/2020\/11\/memberpress-membership-transactions-300x143.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2020\/11\/memberpress-membership-transactions-1024x487.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2020\/11\/memberpress-membership-transactions-768x365.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2020\/11\/memberpress-membership-transactions-1536x731.png 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2020\/11\/memberpress-membership-transactions-2048x975.png 2048w\" sizes=\"(max-width: 2698px) 100vw, 2698px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Voc\u00ea pode visualizar informa\u00e7\u00f5es detalhadas sobre cada transa\u00e7\u00e3o navegando at\u00e9 <em>MemberPress &gt; Transa\u00e7\u00f5es<\/em>. Isso inclui o ID da transa\u00e7\u00e3o, a data e a hora e o(s) usu\u00e1rio(s) envolvido(s).&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_2_Contact_the_Customer\"><\/span>Etapa 2: Entre em contato com o cliente<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Sua pesquisa pode indicar que o cliente \u00e9 v\u00edtima de fraude. Nesse caso, \u00e9 melhor aceitar a contesta\u00e7\u00e3o. Embora seja frustrante perder uma venda <em>e<\/em> incorrer em feeds adicionais impostos pelo comerciante, n\u00e3o vale a pena arriscar a m\u00e1 publicidade.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Na era da <a href=\"https:\/\/memberpress.com\/pt\/choose-social-media-platforms\/\" target=\"_blank\" rel=\"noreferrer noopener\" title=\"Como escolher as plataformas de m\u00eddia social a serem usadas\">m\u00eddia social<\/a> e <a href=\"https:\/\/memberpress.com\/pt\/can-user-reviews-really-help-hurt-your-online-business\/\" target=\"_blank\" rel=\"noreferrer noopener\" title=\"As avalia\u00e7\u00f5es dos usu\u00e1rios podem realmente ajudar ou prejudicar seu neg\u00f3cio on-line?\">sites de avalia\u00e7\u00e3o de terceiros<\/a>Se um \u00fanico cliente insatisfeito n\u00e3o for atendido, poder\u00e1 causar s\u00e9rios danos \u00e0 sua reputa\u00e7\u00e3o. Ao lidar com <em>leg\u00edtimo <\/em>disputas de pagamento de maneira eficiente e profissional, voc\u00ea est\u00e1 apresentando sua empresa de forma positiva. Isso pode resultar em vendas reais no futuro.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Entretanto, vamos supor que sua pesquisa sugira que n\u00e3o se trata de um estorno leg\u00edtimo. Nesse caso, geralmente vale a pena entrar em contato diretamente com o cliente. Voc\u00ea pode explicar educadamente que pesquisou a transa\u00e7\u00e3o e que acredita ter amplas evid\u00eancias para refutar a alega\u00e7\u00e3o.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para um cliente que <em>sabe<\/em> se sua reivindica\u00e7\u00e3o for fraudulenta, isso poder\u00e1 convenc\u00ea-lo a desistir da disputa. Como alternativa, ele pode responder de forma a lan\u00e7ar d\u00favidas sobre a reivindica\u00e7\u00e3o ou at\u00e9 mesmo incrimin\u00e1-lo completamente. Isso pode ser uma evid\u00eancia valiosa para ajudar a fortalecer seu caso.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Independentemente de como essa intera\u00e7\u00e3o se desenrolar, \u00e9 importante manter a educa\u00e7\u00e3o e o profissionalismo. Mesmo que sua correspond\u00eancia n\u00e3o pare\u00e7a particularmente interessante, voc\u00ea tamb\u00e9m deve manter registros cuidadosos de todas as comunica\u00e7\u00f5es, para garantir.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_3_Respond_to_the_Dispute\"><\/span>Etapa 3: Responder \u00e0 disputa<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Cada comerciante e gateway de pagamento tem seus pr\u00f3prios procedimentos para responder a estornos. No entanto, eles geralmente pedem que voc\u00ea escreva uma declara\u00e7\u00e3o que descreva claramente a situa\u00e7\u00e3o e forne\u00e7a documentos de apoio.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sempre que poss\u00edvel, voc\u00ea deve incluir documenta\u00e7\u00e3o que comprove que o cliente recebeu o que foi prometido. Para produtos f\u00edsicos, isso geralmente envolve comprovante de postagem e entrega. No caso de produtos digitais, isso pode incluir capturas de tela ou PDFs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tamb\u00e9m \u00e9 uma medida inteligente fornecer uma c\u00f3pia de sua pol\u00edtica de reembolso, se oferecida. Isso pode provar que o cliente tinha outra maneira de recuperar seu dinheiro se n\u00e3o estivesse satisfeito com o produto ou servi\u00e7o.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Step_4_Be_Patient_and_Accept_the_Outcome_of_the_Dispute\"><\/span>Etapa 4: Seja paciente e aceite o resultado da disputa<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Depois de enviar suas evid\u00eancias, o gateway de pagamento ou o comerciante apresentar\u00e1 seu caso ao banco do cliente. Infelizmente, n\u00e3o h\u00e1 garantia de que voc\u00ea ganhar\u00e1.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mesmo que voc\u00ea apresente amplas evid\u00eancias, h\u00e1 consider\u00e1veis leis de prote\u00e7\u00e3o ao consumidor em vigor. Se voc\u00ea perder a disputa, \u00e9 melhor devolver os fundos do comprador e pagar prontamente quaisquer taxas adicionais. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Isso ajuda a evitar outras consequ\u00eancias negativas, inclusive a m\u00e1 publicidade associada ao fato de ser considerado um pagador atrasado. Isso tamb\u00e9m significa que voc\u00ea pode encerrar esse cap\u00edtulo desagrad\u00e1vel e passar para coisas mais positivas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se a disputa envolver qualquer tipo de associa\u00e7\u00e3o ou servi\u00e7o de assinatura, talvez voc\u00ea queira encerrar a conta do cliente. Os usu\u00e1rios do MemberPress podem <a href=\"https:\/\/memberpress.com\/pt\/docs\/canceling-subscriptions\/\" target=\"_blank\" rel=\"noreferrer noopener\">revogar a associa\u00e7\u00e3o de um cliente<\/a> a qualquer momento, navegando at\u00e9 <em>Associa\u00e7\u00e3o &gt; Membros. <\/em>Em seguida, voc\u00ea pode localizar o membro associado \u00e0 disputa e excluir sua conta.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0s vezes, talvez voc\u00ea queira manter a conta do cliente para seus registros. Nesse caso, basta alterar os dados de login dele. Se decidir fazer isso, lembre-se de alterar tamb\u00e9m o endere\u00e7o de e-mail associado. Isso garante que o cliente n\u00e3o consiga recuperar o acesso \u00e0 conta redefinindo a senha.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span>Conclus\u00e3o&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ningu\u00e9m gosta de lidar com clientes insatisfeitos. Entretanto, como diz o velho ditado, n\u00e3o se pode agradar a todas as pessoas, o tempo todo. Alguns estornos e disputas de pagamento s\u00e3o inevit\u00e1veis, e alguns podem nem mesmo ser culpa sua.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se voc\u00ea receber uma disputa que acredita ser ileg\u00edtima, nosso plano de quatro etapas poder\u00e1 ajud\u00e1-lo a resolv\u00ea-la o mais r\u00e1pido poss\u00edvel:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Fa\u00e7a sua pesquisa.<\/li>\n\n\n\n<li>Entre em contato com o cliente.<\/li>\n\n\n\n<li>Responder \u00e0 disputa.<\/li>\n\n\n\n<li>Seja paciente e aceite o resultado.&nbsp;<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Voc\u00ea tem alguma d\u00favida sobre como lidar com chargeback e resolu\u00e7\u00e3o de disputas? Pergunte na se\u00e7\u00e3o de coment\u00e1rios abaixo!<\/p>","protected":false},"excerpt":{"rendered":"<p>As a business, you want to keep your customers happy. This can make the prospect of chargeback and dispute resolution particularly disheartening. If you\u2019ve just received your first, then you may be unsure what to do next. Payment disputes aren\u2019t a pleasant experience for any business owner. 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