{"id":40109,"date":"2022-08-15T05:00:00","date_gmt":"2022-08-15T11:00:00","guid":{"rendered":"https:\/\/memberpress.com\/?p=40109"},"modified":"2026-03-02T11:18:49","modified_gmt":"2026-03-02T16:18:49","slug":"customer-service-communication-skills","status":"publish","type":"post","link":"https:\/\/memberpress.com\/pt\/blog\/customer-service-communication-skills\/","title":{"rendered":"Como se tornar uma marca on-line confi\u00e1vel usando a comunica\u00e7\u00e3o"},"content":{"rendered":"<!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<?xml encoding=\"utf-8\" ?><html><body><p class=\"has-text-color wp-block-paragraph\" style=\"color:#020000\">Entre reuni\u00f5es de equipe, respostas a e-mails, reda\u00e7\u00e3o de conte\u00fado de cursos, brainstorming de publica\u00e7\u00f5es em blogs, grava\u00e7\u00e3o de podcasts, bate-papo com colegas de trabalho e atendimento de chamadas telef\u00f4nicas, todo o seu dia consiste em comunica\u00e7\u00e3o.<\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<label for=\"ez-toc-cssicon-toggle-item-6ab08f4d7d7c9\" class=\"ez-toc-cssicon-toggle-label\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">O QUE H\u00c1 DENTRO<\/p>\n<span class=\"ez-toc-cssicon\"><span class=\"eztoc-hide\" style=\"display:none;\">Alternar<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #000000;color:#000000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #000000;color:#000000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6ab08f4d7d7c9\"  \/><nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/memberpress.com\/pt\/blog\/customer-service-communication-skills\/#MemberPress_Customer_Feature_Using_MemberPress_to_Build_Better_Communicators\" >Recurso do cliente do MemberPress Usando o MemberPress para criar melhores comunicadores<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/memberpress.com\/pt\/blog\/customer-service-communication-skills\/#Top_4_Online_Communication_Platforms_and_How_to_Use_Each_One_to_Your_Advantage\" >As 4 principais plataformas de comunica\u00e7\u00e3o on-line (e como usar cada uma delas a seu favor)&nbsp;&nbsp;<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/memberpress.com\/pt\/blog\/customer-service-communication-skills\/#1_Email\" >1. E-mail<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/memberpress.com\/pt\/blog\/customer-service-communication-skills\/#2_Blog_Articles\" >2. Artigos de blog<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/memberpress.com\/pt\/blog\/customer-service-communication-skills\/#3_Discussion_Forums\" >3. F\u00f3runs de discuss\u00e3o<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/memberpress.com\/pt\/blog\/customer-service-communication-skills\/#4_Social_Media\" >4. M\u00eddia social<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/memberpress.com\/pt\/blog\/customer-service-communication-skills\/#How_Customer_Service_Influences_Brand_Trust\" >Como o atendimento ao cliente influencia a confian\u00e7a na marca&nbsp;&nbsp;<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/memberpress.com\/pt\/blog\/customer-service-communication-skills\/#What_does_it_mean_for_a_customer_to_trust_your_brand\" >O que significa para um cliente confiar em sua marca?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/memberpress.com\/pt\/blog\/customer-service-communication-skills\/#Customer_Service_Communication_Skills_in_action\" >Habilidades de comunica\u00e7\u00e3o no atendimento ao cliente em a\u00e7\u00e3o<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/memberpress.com\/pt\/blog\/customer-service-communication-skills\/#How_to_Improve_Your_Online_Customer_Service_Communication_Skills\" >Como melhorar suas habilidades de comunica\u00e7\u00e3o no atendimento ao cliente on-line<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/memberpress.com\/pt\/blog\/customer-service-communication-skills\/#The_Takeaway\" >O que levar<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n\n<p class=\"wp-block-paragraph\">Mas com que frequ\u00eancia voc\u00ea fala <strong>diretamente <\/strong>para seus clientes? E <strong>como<\/strong> Voc\u00ea est\u00e1 falando com eles?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O envolvimento com os consumidores on-line \u00e9 a base de toda estrat\u00e9gia de marketing. Mas ir al\u00e9m para construir um relacionamento com seu comprador pode fazer a diferen\u00e7a entre uma venda \u00fanica e um cliente para toda a vida.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Como se constr\u00f3i um relacionamento on-line? Da mesma forma que voc\u00ea faria pessoalmente.<strong> por meio de uma conversa.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No post de hoje, abordaremos quatro plataformas de comunica\u00e7\u00e3o on-line comumente usadas e os benef\u00edcios de cada uma delas. Tamb\u00e9m vamos nos aprofundar na import\u00e2ncia das habilidades de comunica\u00e7\u00e3o no atendimento ao cliente quando se trata de conquistar a confian\u00e7a do cliente.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mas, antes disso, d\u00ea uma olhada nesta hist\u00f3ria muito oportuna de um cliente do MemberPress com o especialista em comunica\u00e7\u00f5es, Dr. Ben Crosby.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"MemberPress_Customer_Feature_Using_MemberPress_to_Build_Better_Communicators\"><\/span>Recurso do cliente MemberPress: Usando o MemberPress para desenvolver melhores comunicadores<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<span class=\"2TJB61ZsGxQjf9pKu53CdkFE\"><div class=\"responsive-video\"><iframe title=\"Hist\u00f3rias de clientes: Como este professor lan\u00e7ou um site de curso em v\u00eddeo com o MemberPress (TriviumU)\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/d1eakcPHzAc?feature=oembed&enablejsapi=1\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div><\/span>\n<\/div><figcaption class=\"wp-element-caption\">Assista &gt;&gt; Hist\u00f3ria de um cliente memberpress: como um professor lan\u00e7ou seu pr\u00f3prio site de cursos on-line com o MemberPress<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Ao longo de sua carreira de d\u00e9cadas no ensino superior, o Dr. Ben Crosby aprendeu algumas coisas importantes sobre comunica\u00e7\u00e3o eficaz. A primeira delas \u00e9 que a comunica\u00e7\u00e3o eficaz \u00e9 a base para o atendimento ao cliente e o sucesso comercial de n\u00edvel superior.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ent\u00e3o, quando Ben descobriu que <a href=\"https:\/\/blog.hubspot.com\/marketing\/businesses-still-cant-nail-effective-communication\" target=\"_blank\" rel=\"noreferrer noopener\">83% de propriet\u00e1rios de empresas<\/a> Ele admitiu que suas habilidades de comunica\u00e7\u00e3o eram deficientes, mas sabia que havia encontrado seu nicho.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Como consultor de habilidades de comunica\u00e7\u00e3o e professor de ret\u00f3rica, a experi\u00eancia de Ben est\u00e1 em falar em p\u00fablico e fazer apresenta\u00e7\u00f5es, argumenta\u00e7\u00e3o e debate, comunica\u00e7\u00e3o t\u00e9cnica e profissional, persuas\u00e3o e vendas, al\u00e9m da hist\u00f3ria da ret\u00f3rica.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Seu trabalho \u00e9 publicado regularmente em revistas acad\u00eamicas de alto n\u00edvel e em confer\u00eancias em todo o mundo. Ele tamb\u00e9m \u00e9 autor do livro, <em>Apresenta\u00e7\u00f5es como desempenho: Um guia profissional para falar melhor<\/em>e h\u00e1 anos ensina profissionais no ambiente f\u00edsico.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0 medida que o mundo da educa\u00e7\u00e3o foi se tornando cada vez mais digital, Ben fez o mesmo, gra\u00e7as ao MemberPress.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Atualmente, Ben usa o MemberPress para criar e gerenciar seu neg\u00f3cio on-line, o TriviumU.com. Por meio de seu curso de comunica\u00e7\u00e3o, <a href=\"https:\/\/triviumu.com\/register\/presentations-as-performance\/\" target=\"_blank\" rel=\"noreferrer noopener\">Apresenta\u00e7\u00e3o como desempenho<\/a>Em seu trabalho, ele orienta profissionais sobre a complicada quest\u00e3o da comunica\u00e7\u00e3o confiante e eficaz.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Quando os alunos conclu\u00edrem o workshop on-line do Ben, eles ter\u00e3o as habilidades necess\u00e1rias para...<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Controle a ansiedade da comunica\u00e7\u00e3o<\/li>\n\n\n\n<li>Sinalize a confian\u00e7a por meio da linguagem corporal<\/li>\n\n\n\n<li>Projete confian\u00e7a com o controle de voz<\/li>\n\n\n\n<li>Proporcionar a quantidade certa de impacto emocional e intelectual<\/li>\n<\/ol>\n\n\n\n<div class=\"block-mp-button-wrap\">\n\t<a id=\"button-block_96ae7d16cdc1b0488ac069206b7f7b46\" href=\"https:\/\/triviumu.com\/register\/presentations-as-performance\/\" rel=\"nofollow\" target=\"_blank\" class=\"button secondary-button center\">Saiba mais e matricule-se na TriviumU hoje mesmo!<\/a>\n<\/div>\n\n\n\n\n<p class=\"wp-block-paragraph\">Em Presentation as Performance (Apresenta\u00e7\u00e3o como Desempenho), Ben oferece aos alunos informa\u00e7\u00f5es privilegiadas sobre como se comunicar de forma eficaz em todos os tipos de plataformas, incluindo os quatro principais canais on-line abaixo.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Top_4_Online_Communication_Platforms_and_How_to_Use_Each_One_to_Your_Advantage\"><\/span>As 4 principais plataformas de comunica\u00e7\u00e3o on-line (e como usar cada uma delas a seu favor)&nbsp;&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A comunica\u00e7\u00e3o sempre foi a maneira mais f\u00e1cil de compartilhar informa\u00e7\u00f5es. A tecnologia atual torna ainda mais f\u00e1cil para as pessoas entrarem na Internet, fazerem perguntas e obterem respostas. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tudo o que voc\u00ea precisa fazer \u00e9 descobrir <a href=\"https:\/\/memberpress.com\/pt\/blog\/finding-your-target-audience-for-your-membership-site\/\" target=\"_blank\" rel=\"noopener\">onde seu p\u00fablico est\u00e1<\/a> e participe da conversa!&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A boa not\u00edcia \u00e9 que as pessoas est\u00e3o falando em todos os lugares on-line! Isso oferece v\u00e1rias oportunidades para voc\u00ea interagir com seus clientes.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vamos examinar alguns lugares populares onde as pessoas gostam de conversar on-line e como obter o m\u00e1ximo de benef\u00edcios de cada plataforma.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_Email\"><\/span>1. E-mail<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">O e-mail continua a dominar quando se trata de contato com o cliente. \u00c9 prov\u00e1vel que voc\u00ea esteja entre os <a href=\"https:\/\/www.campaignmonitor.com\/resources\/guides\/the-state-of-small-business-marketing\/#one\" target=\"_blank\" rel=\"noopener nofollow\">64% de pequenas empresas<\/a> j\u00e1 utilizam o e-mail em suas estrat\u00e9gias de marketing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Um <a href=\"https:\/\/memberpress.com\/pt\/blog\/how-to-run-a-successful-email-campaign\/\" target=\"_blank\" rel=\"noopener\">estrat\u00e9gia eficaz de marketing por e-mail<\/a> \u00e9 uma \u00f3tima maneira de aumentar sua taxa de cliques e gerar mais vendas. Entretanto, talvez n\u00e3o seja o melhor come\u00e7o de conversa.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Em vez disso, voc\u00ea pode incluir seu e-mail na p\u00e1gina de contato. Melhor ainda, voc\u00ea pode usar um <a href=\"https:\/\/memberpress.com\/pt\/blog\/best-contact-form-plugins-for-your-membership-site\/\" target=\"_blank\" rel=\"noopener\">plug-in do criador de formul\u00e1rios<\/a> para criar uma p\u00e1gina de suporte ao cliente vinculada \u00e0 sua conta de e-mail comercial: <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/Moz-Contact-Page-Form.png\"><img decoding=\"async\" width=\"971\" height=\"768\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/Moz-Contact-Page-Form.png\" alt=\"Formul\u00e1rio de contato do suporte ao cliente Moz \" class=\"wp-image-40472\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/Moz-Contact-Page-Form.png 971w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/Moz-Contact-Page-Form-300x237.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/Moz-Contact-Page-Form-768x607.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/Moz-Contact-Page-Form-215x170.png 215w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/Moz-Contact-Page-Form-776x614.png 776w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/Moz-Contact-Page-Form-865x684.png 865w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/Moz-Contact-Page-Form-655x518.png 655w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/Moz-Contact-Page-Form-156x123.png 156w\" sizes=\"(max-width: 971px) 100vw, 971px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Dessa forma, os clientes podem entrar em contato com voc\u00ea de forma r\u00e1pida e conveniente sempre que tiverem uma d\u00favida. De fato, o e-mail \u00e9 o<a href=\"https:\/\/www.netomi.com\/email-customer-service\"><\/a> <a href=\"https:\/\/www.netomi.com\/email-customer-service\" target=\"_blank\" rel=\"noopener nofollow\">#1 m\u00e9todo de contato preferido pelos consumidores<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Voc\u00ea tamb\u00e9m pode <a href=\"https:\/\/memberpress.com\/pt\/blog\/how-to-optimize-email-automation-for-your-membership-site\/\" target=\"_blank\" rel=\"noopener\">configurar uma s\u00e9rie de e-mails<\/a> para manter contato regular com seus clientes.&nbsp;<\/p>\n\n\n\n<div class=\"block-mp-button-wrap\">\n\t<a id=\"button-block_e8bbf26cf578d4823f8d19f3b0b746fa\" href=\"https:\/\/memberpress.com\/pt\/blog\/how-to-optimize-email-automation-for-your-membership-site\/\" class=\"button button-blue center\">&gt;&gt; LEIA MAIS sobre como otimizar a automa\u00e7\u00e3o de e-mail <\/a>\n<\/div>\n\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_Blog_Articles\"><\/span>2. Artigos de blog<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Os artigos de blog oferecem aos criadores um p\u00f3dio para provar sua experi\u00eancia no nicho. Se voc\u00ea \u00e9 <a href=\"https:\/\/memberpress.com\/pt\/blog\/paywall-your-blog\/\" target=\"_blank\" rel=\"noopener\">propriet\u00e1rio de um neg\u00f3cio on-line<\/a> ou <a href=\"https:\/\/easyaffiliate.com\/blog\/affiliate-marketing-for-bloggers\/\" target=\"_blank\" rel=\"noopener\">um comerciante afiliado<\/a>O blog permite que voc\u00ea cubra uma grande quantidade de informa\u00e7\u00f5es com conte\u00fado ilimitado.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mesmo que voc\u00ea esteja falando a maior parte do tempo, os artigos do blog ainda s\u00e3o um \u00f3timo lugar para encontrar e responder ao envolvimento dos leitores.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Uma se\u00e7\u00e3o de coment\u00e1rios no blog permite que os leitores fa\u00e7am perguntas e compartilhem suas ideias:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/MemberPress-Blog-Comment-examples.png\"><img decoding=\"async\" width=\"525\" height=\"761\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/MemberPress-Blog-Comment-examples.png\" alt=\"T\u00f3pico de coment\u00e1rios do blog MemberPress \" class=\"wp-image-40473\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/MemberPress-Blog-Comment-examples.png 525w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/MemberPress-Blog-Comment-examples-207x300.png 207w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/MemberPress-Blog-Comment-examples-117x170.png 117w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/MemberPress-Blog-Comment-examples-424x614.png 424w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/MemberPress-Blog-Comment-examples-472x684.png 472w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/MemberPress-Blog-Comment-examples-357x518.png 357w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/MemberPress-Blog-Comment-examples-108x156.png 108w\" sizes=\"(max-width: 525px) 100vw, 525px\" \/><\/a><figcaption class=\"wp-element-caption\">O gerente de conte\u00fado da MemberPress responde ao coment\u00e1rio de um cliente no blog<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Novamente, talvez voc\u00ea n\u00e3o consiga uma boa sess\u00e3o individual em um t\u00f3pico de postagem de blog, mas ainda pode se beneficiar de v\u00e1rias vozes.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Por exemplo, se voc\u00ea tiver v\u00e1rias perguntas sobre um post, poder\u00e1 at\u00e9 mesmo escrever um novo artigo no blog respondendo \u00e0s \"perguntas mais frequentes sobre sua empresa\".<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_Discussion_Forums\"><\/span>3. F\u00f3runs de discuss\u00e3o<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Por falar em v\u00e1rias vozes, um dos muitos benef\u00edcios de correr <a href=\"https:\/\/memberpress.com\/pt\/blog\/membership-sites-101\/\">um site de associa\u00e7\u00e3o<\/a> (ou adicionar uma ao seu neg\u00f3cio existente) \u00e9 a comunidade que voc\u00ea cria.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/memberpress.com\/pt\/blog\/add-a-discussion-forum-to-your-wordpress-membership-site-with-bbpress\/\" target=\"_blank\" rel=\"noopener\">F\u00f3runs de discuss\u00e3o<\/a> fornecem a maneira perfeita para os membros da comunidade interagirem, aprendendo com voc\u00ea e uns com os outros. Quanto mais t\u00f3picos voc\u00ea apresentar, mais membros voc\u00ea atrair\u00e1 para participar da discuss\u00e3o:&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/forumpress-wordpress-forum-theme.jpg\"><img decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/forumpress-wordpress-forum-theme-1024x768.jpg\" alt=\"\" class=\"wp-image-40474\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/forumpress-wordpress-forum-theme-1024x768.jpg 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/forumpress-wordpress-forum-theme-300x225.jpg 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/forumpress-wordpress-forum-theme-768x576.jpg 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/forumpress-wordpress-forum-theme-227x170.jpg 227w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/forumpress-wordpress-forum-theme-819x614.jpg 819w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/forumpress-wordpress-forum-theme-912x684.jpg 912w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/forumpress-wordpress-forum-theme-691x518.jpg 691w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/forumpress-wordpress-forum-theme-156x117.jpg 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/forumpress-wordpress-forum-theme-1080x810.jpg 1080w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/forumpress-wordpress-forum-theme.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\">F\u00f3rum de discuss\u00e3o Exemplo de t\u00f3picos <br><a href=\"https:\/\/athemes.com\/collections\/wordpress-forum-themes\/\" target=\"_blank\" rel=\"noopener nofollow\">FONTE DE IMAGEM<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><strong><em>Plataforma de b\u00f4nus:<\/em><\/strong> semelhantes aos f\u00f3runs de discuss\u00e3o s\u00e3o os aplicativos de mensagens instant\u00e2neas. Sobre <a href=\"https:\/\/www.statista.com\/statistics\/483255\/number-of-mobile-messaging-users-worldwide\/\" target=\"_blank\" rel=\"noopener nofollow\">3,09 bilh\u00f5es de usu\u00e1rios de smartphones<\/a> baixaram aplicativos de mensagens instant\u00e2neas em seus dispositivos m\u00f3veis. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ter a capacidade de participar de discuss\u00f5es na palma da sua m\u00e3o \u00e9 um divisor de \u00e1guas para voc\u00ea e seu p\u00fablico on-line.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O Discord \u00e9 um excelente (e popular) aplicativo de mensagens instant\u00e2neas para manter contato com seus membros. Existe at\u00e9 um plug-in GRATUITO que facilita muito a conex\u00e3o do seu site MemberPress com o Discord. <\/p>\n\n\n\n<div class=\"block-mp-button-wrap\">\n\t<a id=\"button-block_fbc5e62258395c57c5a13201cd068f77\" href=\"https:\/\/memberpress.com\/pt\/blog\/discord-announcement\/\" target=\"_blank\" class=\"button button-blue center\">Saiba mais e instale o plugin Connect MemberPress para o Discord<\/a>\n<\/div>\n\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/Discord-discussion-example.png\"><img decoding=\"async\" width=\"1024\" height=\"666\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/Discord-discussion-example-1024x666.png\" alt=\"\" class=\"wp-image-40475\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/Discord-discussion-example-1024x666.png 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/Discord-discussion-example-300x195.png 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/Discord-discussion-example-768x500.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/Discord-discussion-example-1536x999.png 1536w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/Discord-discussion-example-2048x1332.png 2048w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/Discord-discussion-example-261x170.png 261w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/Discord-discussion-example-840x546.png 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/Discord-discussion-example-1051x684.png 1051w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/Discord-discussion-example-1583x1030.png 1583w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/Discord-discussion-example-700x455.png 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/Discord-discussion-example-156x101.png 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/Discord-discussion-example-1080x703.png 1080w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\">Discord Discussion servers &amp; threads<br><a href=\"https:\/\/discord.com\/safety\/360044149331-What-is-Discord\" target=\"_blank\" rel=\"noopener nofollow\">Fonte da imagem<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Quando se trata de f\u00f3runs de discuss\u00e3o e aplicativos de mensagens instant\u00e2neas, \u00e9 quase imposs\u00edvel responder a todos os coment\u00e1rios. Em vez disso, voc\u00ea pode percorrer as conversas dos membros e manter-se atualizado sobre o que est\u00e1 sendo dito sobre o seu site.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_Social_Media\"><\/span>4. M\u00eddia social<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Se voc\u00ea est\u00e1 procurando um p\u00fablico com o qual conversar, n\u00e3o procure mais do que a m\u00eddia social! Como o pr\u00f3prio nome indica, a m\u00eddia social \u00e9 usada por <a href=\"https:\/\/www.smartinsights.com\/social-media-marketing\/social-media-strategy\/new-global-social-media-research\/#:~:text=More%20than%20half%20of%20the,social%20media%20is%202h%2027m.\" target=\"_blank\" rel=\"noopener nofollow\">mais de 4,62 bilh\u00f5es de pessoas<\/a> para compartilhar, interagir e socializar on-line.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c9 importante ter em mente que o engajamento nas m\u00eddias sociais funciona rapidamente! Voc\u00ea tem apenas um curto per\u00edodo de tempo entre as rolagens para chamar a aten\u00e7\u00e3o de um leitor.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/MemberPress-Instagram.png\"><img decoding=\"async\" width=\"923\" height=\"1024\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/MemberPress-Instagram-923x1024.png\" alt=\"MemberPress Cole\u00e7\u00e3o de v\u00eddeos do Instagram \" class=\"wp-image-40478\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/MemberPress-Instagram-923x1024.png 923w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/MemberPress-Instagram-270x300.png 270w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/MemberPress-Instagram-768x852.png 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/MemberPress-Instagram-153x170.png 153w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/MemberPress-Instagram-553x614.png 553w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/MemberPress-Instagram-616x684.png 616w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/MemberPress-Instagram-928x1030.png 928w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/MemberPress-Instagram-467x518.png 467w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/MemberPress-Instagram-141x156.png 141w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/MemberPress-Instagram.png 949w\" sizes=\"(max-width: 923px) 100vw, 923px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c9 por isso que a melhor maneira de se comunicar em <a href=\"https:\/\/memberpress.com\/pt\/blog\/best-strategies-social-media-marketing\/\" target=\"_blank\" rel=\"noopener\">canais sociais<\/a> \u00e9 por meio do uso intenso de recursos visuais.&nbsp;<a href=\"https:\/\/memberpress.com\/pt\/blog\/tips-for-creating-great-visual-content\/\" target=\"_blank\" rel=\"noopener\"> imagens, v\u00eddeos, infogr\u00e1ficos, emojis<\/a> - qualquer coisa que fa\u00e7a com que o leitor pare e gaste um segundo a mais para se familiarizar com sua marca.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ferramentas de design, como <a href=\"https:\/\/memberpress.com\/go\/canva\/main\/\" target=\"_blank\" rel=\"noopener nofollow sponsored\">Canva <\/a>pode ajudar a ser a porta de entrada que leva o seu p\u00fablico de m\u00eddia social ao seu neg\u00f3cio on-line.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_Customer_Service_Influences_Brand_Trust\"><\/span>Como o atendimento ao cliente influencia a confian\u00e7a na marca&nbsp;&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c9 f\u00e1cil pensar no atendimento ao cliente como o simples ato de ajudar um cliente a resolver um problema por meio de uma s\u00e9rie de e-mails ou por telefone. <strong>mas \u00e9 muito mais do que isso!<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Cada intera\u00e7\u00e3o que voc\u00ea tem com um cliente \u00e9 um reflexo do seu atendimento ao cliente!<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">E d\u00ea uma olhada nestes n\u00fameros <a href=\"https:\/\/blog.hubspot.com\/service\/customer-service-stats\" target=\"_blank\" rel=\"noopener nofollow\">coletadas pela HubSpot<\/a> mostrando como o atendimento ao cliente afeta a vis\u00e3o do consumidor sobre uma empresa:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>90% dos americanos usam o atendimento ao cliente como um fator decisivo para fazer ou n\u00e3o neg\u00f3cios com uma empresa. (Fonte: <a href=\"https:\/\/clouddamcdnprodep.azureedge.net\/gdc\/gdcPiLLQw\/original?ocid=mkto_eml_EM582302A1LA1\" target=\"_blank\" rel=\"noopener nofollow\">Microsoft<\/a>)<\/li>\n\n\n\n<li>93% dos clientes provavelmente se tornar\u00e3o clientes recorrentes de empresas que oferecem excelente atendimento ao cliente. (fonte: <a href=\"https:\/\/blog.hubspot.com\/news-trends\/customer-acquisition-study\" target=\"_blank\" rel=\"noopener nofollow\">Pesquisa da HubSpot<\/a>)<\/li>\n\n\n\n<li>94% dos clientes americanos recomendar\u00e3o uma empresa cujos \u00edndices de atendimento ao cliente sejam \"muito bons\". (Fonte: <a href=\"https:\/\/success.qualtrics.com\/rs\/542-FMF-412\/images\/ROI%20of%20customer%20experience%202020.pdf\" target=\"_blank\" rel=\"noopener nofollow\">Instituto Qualtrics XM<\/a>)<\/li>\n\n\n\n<li>89% das empresas que obt\u00eam uma classifica\u00e7\u00e3o de experi\u00eancia do cliente \"significativamente acima da m\u00e9dia\" t\u00eam melhor desempenho financeiro do que seus concorrentes. (Fonte: <a href=\"https:\/\/www.qualtrics.com\/m\/assets\/wp-content\/uploads\/2020\/04\/XMI_GlobalStateOfXM-2020.pdf\" target=\"_blank\" rel=\"noopener nofollow\">Instituto Qualtrics XM<\/a>)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Estat\u00edsticas como essas mostram como \u00e9 importante tratar cada intera\u00e7\u00e3o com o cliente como uma chance de <a href=\"https:\/\/memberpress.com\/pt\/blog\/how-to-build-credibility-for-your-membership-business\/\" target=\"_blank\" rel=\"noopener\">Crie a confian\u00e7a em sua marca<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_does_it_mean_for_a_customer_to_trust_your_brand\"><\/span>O que significa para um cliente confiar em sua marca?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Depois de ter tido a chance de <a href=\"https:\/\/memberpress.com\/pt\/blog\/successful-membership-sites-are-all-about-engagement\/\" target=\"_blank\" rel=\"noopener\">interagir com seu p\u00fablico<\/a> e construir relacionamentos em v\u00e1rias plataformas diferentes, os clientes passam a confiar mais em sua marca.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Quando um cliente confia em voc\u00ea, isso significa que voc\u00ea cumpriu o que prometeu.<\/strong> Os exemplos que comprovam que voc\u00ea conquistou a confian\u00e7a de um cliente podem incluir:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Repeti\u00e7\u00e3o de compras<\/li>\n\n\n\n<li><a href=\"https:\/\/memberpress.com\/pt\/blog\/how-to-get-reviews-for-your-membership-site\/\" target=\"_blank\" rel=\"noopener\">Avalia\u00e7\u00f5es positivas<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/memberpress.com\/pt\/blog\/powerful-ways-to-gather-customer-feedback-on-your-membership-site\/\" target=\"_blank\" rel=\"noopener\">Feedback do cliente <\/a><\/li>\n\n\n\n<li>Mensagens nas m\u00eddias sociais <\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><a href=\"https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/286959446_8029384060405345_5075514426004654885_n.jpg\"><img decoding=\"async\" width=\"1024\" height=\"510\" src=\"https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/286959446_8029384060405345_5075514426004654885_n-1024x510.jpg\" alt=\"MemberPress Avalia\u00e7\u00e3o do cliente \" class=\"wp-image-40479\" srcset=\"https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/286959446_8029384060405345_5075514426004654885_n-1024x510.jpg 1024w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/286959446_8029384060405345_5075514426004654885_n-300x150.jpg 300w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/286959446_8029384060405345_5075514426004654885_n-768x383.jpg 768w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/286959446_8029384060405345_5075514426004654885_n-341x170.jpg 341w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/286959446_8029384060405345_5075514426004654885_n-840x419.jpg 840w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/286959446_8029384060405345_5075514426004654885_n-700x349.jpg 700w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/286959446_8029384060405345_5075514426004654885_n-156x78.jpg 156w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/286959446_8029384060405345_5075514426004654885_n-1080x538.jpg 1080w, https:\/\/memberpress.com\/wp-content\/uploads\/2022\/08\/286959446_8029384060405345_5075514426004654885_n.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/memberpress.com\/pt\/blog\/memberpress-customer-story-mymindfulmovement-watch-now\/\" target=\"_blank\" rel=\"noopener\">Veja como helen at mymindfulmovement usa o memberpress<\/a><\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Conquistar a confian\u00e7a de seus clientes \u00e9 uma grande conquista e n\u00e3o deve ser encarada com leviandade. O problema da confian\u00e7a \u00e9 que ela n\u00e3o acontece da noite para o dia. E a confian\u00e7a que levou anos para ser conquistada tamb\u00e9m pode ser quebrada com um movimento errado.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ou, nesse caso, uma palavra errada.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Customer_Service_Communication_Skills_in_action\"><\/span>Habilidades de comunica\u00e7\u00e3o no atendimento ao cliente em a\u00e7\u00e3o<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Imagine que voc\u00ea tem um membro cuja assinatura est\u00e1 prestes a expirar. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Das seguintes respostas de atendimento ao cliente abaixo, qual delas tem mais probabilidade de incentivar o cliente a renovar?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\"<em>Sua associa\u00e7\u00e3o expira em 3 dias.<\/em>\"<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ou<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\"<em>Oh n\u00e3o! Sua associa\u00e7\u00e3o est\u00e1 prestes a expirar! N\u00e3o perca as coisas incr\u00edveis que est\u00e3o acontecendo em nossa comunidade on-line. Renove sua assinatura hoje mesmo!<\/em> \"<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c9 f\u00e1cil! O segundo <a href=\"https:\/\/memberpress.com\/pt\/blog\/the-basics-of-conversion-worthy-membership-renewal-reminders\/\" target=\"_blank\" rel=\"noopener\">lembrete de renova\u00e7\u00e3o<\/a> obviamente tem uma chance maior de garantir um cliente recorrente.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_to_Improve_Your_Online_Customer_Service_Communication_Skills\"><\/span>Como melhorar suas habilidades de comunica\u00e7\u00e3o no atendimento ao cliente on-line<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Apesar dos muitos benef\u00edcios que a comunica\u00e7\u00e3o on-line tem a oferecer, uma queda inevit\u00e1vel \u00e9 a falta de intera\u00e7\u00e3o face a face.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Quando as dicas de comunica\u00e7\u00e3o verbal, como linguagem corporal e tom, n\u00e3o est\u00e3o presentes em uma conversa on-line, os leitores podem interpretar mal a sua mensagem.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Portanto, o segredo para um excelente atendimento ao cliente \u00e9 incorporar t\u00e9cnicas de conversa\u00e7\u00e3o do mundo real. Em outras palavras, <strong>voc\u00ea precisa fazer com que uma conversa on-line pare\u00e7a o mais presencial poss\u00edvel.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"The_Takeaway\"><\/span>O que levar<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c9 um fato: a comunica\u00e7\u00e3o \u00e9 a chave para o sucesso da marca. E, no mundo digital de hoje, a comunica\u00e7\u00e3o eficaz nos canais digitais mais populares \u00e9 essencial para criar a confian\u00e7a na marca, seja qual for o seu neg\u00f3cio.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se voc\u00ea precisa aperfei\u00e7oar maneiras inspiradoras de se comunicar com seus funcion\u00e1rios ou est\u00e1 procurando as pr\u00e1ticas recomendadas de comunica\u00e7\u00e3o no atendimento ao cliente, as ferramentas e os truques acima devem coloc\u00e1-lo no caminho certo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">E se voc\u00ea acha que pode se beneficiar de um mergulho profundo na comunica\u00e7\u00e3o on-line eficaz (e quem n\u00e3o se beneficiaria?), v\u00e1 para <a href=\"https:\/\/triviumu.com\/\" target=\"_blank\" rel=\"noopener\">TriviumU<\/a>e se inscrever. Voc\u00ea n\u00e3o tem nada a perder, a n\u00e3o ser um pouco de ansiedade em rela\u00e7\u00e3o ao desempenho!<\/p>\n\n\n\n<div class=\"full-width-cta blue image-left\">\n\t<div class=\"full-width-cta-container\">\n\t\t<div class=\"full-width-cta__image\">\n\t\t\t<img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/themes\/memberpress-theme\/images\/Guy1.webp\" alt=\"caractere cta\" loading=\"lazy\" width=\"485\" height=\"432\" srcset=\"https:\/\/memberpress.com\/wp-content\/themes\/memberpress-theme\/images\/transparent.gif 1w, https:\/\/memberpress.com\/wp-content\/themes\/memberpress-theme\/images\/Guy1-mobile.webp 543w, https:\/\/memberpress.com\/wp-content\/themes\/memberpress-theme\/images\/Guy1.webp 485w\" sizes=\"auto, (max-width: 767px) 1px, (max-width: 1023px) 543px, 485px\">\n\t\t<\/div>\n\t\t<div class=\"full-width-cta__text\">\n\t\t\t<h3>Obtenha o MemberPress hoje mesmo!<\/h3>\n\t\t\t<div><p>Comece a ser pago pelo conte\u00fado que voc\u00ea cria.<\/p>\n<\/div>\n\t\t\t<div class=\"pricing-cta\">\n\t\t\t\t<a href=\"https:\/\/memberpress.com\/pt\/plans\/pricing\/\" class=\"cta-button\">\n\t\t\t\t\tObtenha o MemberPress agora\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/memberpress.com\/wp-content\/themes\/memberpress-theme\/images\/long-arrow-right-white.svg\" class=\"arrow-red\" alt=\"seta\" width=\"20\" height=\"14\">\n\t\t\t\t<\/a>\n\t\t\t\t<a href=\"https:\/\/memberpress.com\/pt\/features\">Ver todos os recursos<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<\/body><\/html>","protected":false},"excerpt":{"rendered":"<p>Between team meetings, responding to emails, writing out course content, brainstorming blog posts, recording podcasts, chatting with coworkers, and taking phone calls, your entire day consists of communication. 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