Customer Support

support_page

Here at Caseproof we're invested in making sure you can take advantage of MemberPress' awesome feature set. That's why we're here for you when you have questions or problems. Check out all the ways you can get support.

Knowledge Base

We've put together an extensive Knowledge Base for MemberPress. It covers topics to help you get started, figure out how to use MemberPress' more advanced features, and troubleshoot issues if they arise. Most of the time the Knowledge Base will be able to point you in the right direction.

Future Customers

If you're wondering whether MemberPress is the right fit for your business, please contact us with any questions or doubts you may have before your purchase. We're here and happy to help!

Billing

9AM - 6PM EST
Billing Inquiries Only: (435) 238-7059
[email protected]

Current Customers

If you've purchased a MemberPress License and have an active Support License, you should have a username and password you can use to submit a support ticket from our Premium Support Request page. Once you submit a support ticket, you can expect a response within 1-2 business days. Our office hours are 9am to 5pm, Monday through Friday, U.S. MST (excluding standard U.S. holidays).

Need extra help?

You might need a little extra help to get your Membership site set up and running. Or maybe you have existing membership data that needs to be migrated to your new Membership site.

MemberPress has teamed up with a handful of select developers and development companies to get you the right help when you need it.