Customer Support


Here at Caseproof we're heavily invested in making sure our visitors and customers get the support they need to take advantage of MemberPress's awesome feature set. We want to be there for our visitors and customers when they have questions or problems. There are several ways to get support:

Knowledge Base

We've put together an extensive Knowledgebase for MemberPress. This Knowledge Base covers topics to help you get started, figure out how to use MemberPress's more advanced features and to troubleshoot issues if they arise. Most of the time if you need help the Knowledge Base should be able to at least point you in the right direction.

Future Customers

If you're thinking about whether MemberPress will be the right fit for you and your business, please contact us with any questions or doubts you may have before your purchase so we can help you decide. We're here and happy to help!


9AM - 6PM Eastern
Billing Inquiries Only: (435) 238-7059
[email protected]

Current Customers

If you've purchased a MemberPress License and have an active Support License then you should have a username and password that will allow you to submit a support ticket at any time from our Premium Support Request page. When you submit such a support ticket you can expect a response within 1-2 business days. Our office hours are 9am to 5pm Monday through Friday US Mountain Timezone (excluding standard US Holidays).

Need extra help?

Sometimes you want a little extra hand-holding to get your Membership site setup and tweaked just right. Or maybe you have some existing membership data that needs to be migrated into your new Membership site.

MemberPress has teamed up with a handful of select developers and development companies to get you the right help when you need it.