Sometimes a recurring customer's credit card on file will be updated or reissued, or the customer may want to change the card. If the subscription is set to recurring, there'll be an update link …
Continue ReadingThe “Complete” transaction is not showing up in MemberPress after the customer has paid.
If you’ve verified that your customer’s payment went through at the gateway, but you’re not seeing a completed record of the transaction on MemberPress’ Transactions page, it could indicate a …
Continue ReadingWhy aren’t my customers receiving emails from MemberPress?
Not all web hosts are set up to deliver email out of the box from your WordPress installation. Luckily, you can connect your MemberPress site to most of the top email services using our email …
Continue ReadingMy customers’ subscriptions appear to expire within a day. What’s up?
MemberPress allows each new member a 24 hour grace period on recurring subscriptions. This gives enough time for the gateway to process the first payment and set up the subscription on its …
Continue ReadingMy changes won’t stick when I save options.
If you're finding that some changes won't stick after you click Save, be sure you’ve completely filled out the Info tab in MemberPress Options. Some of the required business information fields on the …
Continue ReadingYour support videos say to click on a link called “Products,” but I can’t find it.
In MemberPress 1.2+, we changed the name of "Products" to "Memberships". We're in the process of updating this change in all of our videos. But for now, if you run into a video that hasn't been …
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