Categories Troubleshooting

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How do I handle customer credit cards that get reissued, updated, or what happens if a customer needs to switch cards?

​If the customer’s subscription is recurring, they will see an “update” link option in their account page in MemberPress. Clicking that update link will allow them to enter their new card details. ​ ​If their recurring subscription is through PayPal Express Checkout or Standard, then they cannot update through MemberPress. They will need to update…

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Customer paid, but no “Complete” Transaction is recorded in MemberPress?

If you’ve verified that your customer’s payment went through at the gateway, but you’re not seeing any completed record of that in MemberPress’ Transactions page, then this could indicate that there is a communication issue between MemberPress and your gateway. Most of the time the solution is to copy your IPN URL (PayPal), Webhook URL…

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My customers aren’t receiving any email from MemberPress.

Not all web hosts are setup to deliver email out of the box from your WordPress installation. Luckily you can connect your WordPress website to one of several different email services such as SendGrid or Mandrill using their accompanying plugins found here and here. This should dramatically increase the deliverability of your emails. You can read more about membership email delivery on our blog.…

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Why do my customers’ subscriptions appear to expire within a day?

MemberPress allows the new member a 24 hour grace period on recurring subscriptions, to give the gateway time to setup the subscription on their end and process the first payment. This usually happens almost immediately but in some cases it can take up to 24 hours to complete (especially with Authorize.net). Without the grace period,…