Categories Troubleshooting

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How do I handle customer credit cards that get reissued, updated, or what happens if a customer needs to switch cards?

​If the customer’s subscription is recurring, they’ll see an update link option in their account page in MemberPress. Clicking that update link will allow them to enter their new card details. ​ ​If their recurring subscription is through PayPal Express Checkout or Standard, they cannot update through MemberPress. They’ll need to update via their PayPal…

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The customer paid, but no “Complete” Transaction is recorded in MemberPress?

If you’ve verified that your customer’s payment went through at the gateway, but you’re not seeing any completed record of that on MemberPress’ Transactions page, it could indicate a communication issue between MemberPress and your gateway. Most of the time the solution is to copy your IPN URL (PayPal), Webhook URL (Stripe), or MD5 Hash…

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My customers aren’t receiving any emails from MemberPress.

Not all web hosts are set up to deliver email out of the box from your WordPress installation. Luckily, you can connect your WordPress website to one of several different email services, such as SendGrid or Mailjet, using their accompanying plugins found here and here. This should dramatically increase the deliverability of your emails. You can read more…

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Why do my customers’ subscriptions appear to expire within a day?

MemberPress allows each new member a 24 hour grace period on recurring subscriptions. This gives the gateway time to set up the subscription on their end and process the first payment. Setup usually occurs almost immediately, but in some cases it can take up to 24 hours to complete (especially with Authorize.net). Without the grace…