MemberPress Refund Policy

You can purchase MemberPress-related products by buying subscriptions. Since MemberPress-related products aren't available as a free version or with a trial period, we offer a 14-day Refund Policy.

Note: By subscribing to any plan on MemberPress.com, you confirm that you agree to the MemberPress terms and 14-day Refund Policy.

This document explains the MemberPress 14-day Refund Policy, requesting refunds, and using MemberPress past the refund period.

MemberPress 14-day Refund Policy

The MemberPress 14-day Refund Policy allows you to test MemberPress features and ensure the products fit your requirements:

• The 14-day refund period starts immediately when you subscribe
• If the product is not a good fit, you're guaranteed a 100% refund if requested within 14 days.
• This is a “no questions asked” guarantee.
• Refunds are available once per product only
• MemberPress's 14-day Refund Policy applies to new subscriptions only.

Refund Policy for New Subscriptions

When you subscribe to MemberPress for the first time, your MemberPress account and subscription will be automatically created. Also, your 14-day Refund Policy period will start at the moment you subscribe under the following conditions:

• Days 1-14: Full refund available
• Day 15+: No refunds issued
• You must submit your refund request not later than 24 (business) hours after the 14-day period ends.
• You can request a refund at any time during the refund period.
• The subscription refunds are issued for the total subscription amount.
• Refunds go to the original payment method only.
• The same payment gateway you used to register (Stripe/PayPal) will handle the refund.
• The refund will be returned exclusively to the same account/card from which the purchase was made.
• While some refunds are processed instantly, most take 5-10 business days to appear on your account. This is standard banking processing time and is not controlled by MemberPress.

Please check the Refunds section of MemberPress Terms and Conditions for more details.

Note: MemberPress refunds can be issued only once. By requesting a refund (if issued), you're waiving your right to the 14-day Refund Policy, which won't be valid for future purchases of the same product. Thus, if you subscribe to MemberPress again, you won't be eligible for a refund for that purchase.

Using MemberPress Past The Refund Period And Renewals

If you find that MemberPress is the right product, simply continue using it past the refund period.

All MemberPress subscriptions are billed annually. Hence, your MemberPress subscription will renew automatically every year, extending your license indefinitely.

Note: All MemberPress subscriptions are renewed automatically unless canceled, and payment validation is not required on renewals.

Keep in mind that no refunds are given for renewal charges:

• Once your membership renews, that payment is final.
• You will receive an email reminder about upcoming renewals every year before the renewal date. This will give you enough time to make arrangements in time or to make adjustments as needed.
• You can cancel your MemberPress subscription anytime before the renewal date in your account.

Note: Automatic reminders will be sent to the email address you used to subscribe to MemberPress.

Canceling your subscription anytime after renewal or past the initial 14-day refund period will prevent future charges.

This won't affect your current billing period (initial or renewed subscription) or the use of the MemberPress plugin or add-ons. You keep access until your current billing period ends and your subscription expires.

How To Request A Refund?

You can request a refund by submitting a support ticket.

Before requesting a refund, we suggest you check our knowledge base or contact our support team for assistance with MemberPress.