What is the process for your members to view their payment histories or current subscriptions?
How do they edit their account information, change passwords, update their credit cards, or cancel their subscriptions?
If your answer is, “They email us and we manually update their information,” then you're definitely using the wrong WordPress membership plugin for your membership site. Because all of this functionality should be exposed to the user so you don't have to deal with it.
Unlike many other membership plugins, MemberPress includes a full-featured, self-service account maintenance page for each of your members.
Keep your users on the front end
Most other WordPress membership plugins (if they even have a self-service account management feature) will force members to manage their information by logging in to the back end of WordPress.
Having your users in the back end of WordPress is problematic for several reasons. One of the most important is that it's difficult to modify the look and feel of the WordPress admin for brand consistency.
So MemberPress has taken a different approach than many other WordPress membership plugins — our membership self-service account page is on the front end. In fact, all the pages (Account, Login, Thank You, Unauthorized Pages, etc.) that MemberPress creates are on the front end.
This means that these pages use your theme and your graphics — the pages look like the rest of your site. In fact, MemberPress goes above and beyond other plugins by actually allowing you to optionally block your logged-in members from accessing the back end of WordPress.
Automated, self-service processes
It's critical that your membership site has a self-service account page and automated processes that members use to self-manage their accounts.
These automated processes are rarely talked about by other WordPress membership plugins for one simple reason: many other WordPress membership plugins don't have them. But these types of automated user interactions can make or break your membership site.
For example, one of these automated processes determines what happens when a user's subscription payment is declined. MemberPress has a very clear process that encourages the user to update their credit card information, and gives them a place where they can do it right from your website.
Some other automated MemberPress membership processes include membership upgrades (including prorations), downgrades, cancellations, and lost passwords — all processes that are critical to your site's success.
When it comes to automated processes, MemberPress is already leagues ahead of most other WordPress membership plugins. And we're always busy developing more amazing features to help you take your membership automation to new levels. So stay tuned!