Support Engineer

Our growing company is seeking an ambitious, intelligent, and motivated individuals to join our team as a Customer Support Technician!

This is a great opportunity to interact with different types of people and to have a hand in helping our company grow and expand!

We hope you'll apply to join our remote team today!

Responsibilities

  • Support our customers via our ticketing system, social media, and our other communication channels
  • Combine technical expertise with customer service to resolve questions and issues quickly and accurately
  • Help maintain existing plugins & extensions by investigating bugs and documenting them for the development team
  • Actively communicate with the team to Discuss, plan, brainstorm, help improve plugins, and recommend improvements
  • Write documentation for our help desk so users have the ability to assist themselves without the need to submit a support ticket for minor issues

Qualifications

  • Basic PHP experience and knowledge
  • Basic experience with Javascript/jQuery
  • Basic experience with WordPress action/filter hooks
  • Experience with HTML5 and CSS3
  • Experience with web-browser Developer Tools for troubleshooting CSS/javascript issues
  • Phenomenal time management and organizational skills
  • Superb verbal and written communication skills
    with excellent spelling, punctuation, and grammar that helps you properly communicate with your team and effectively simplify complex information and instructions for non-technical users
  • Up to date with the latest trends and techniques in customer support
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